Coronavirus Update

All academic classes will be held remotely for summer semester and course information indicates whether they have set meet times or no meet times. Physical access to Dayton and Lake campuses is restricted to essential personnel. Read more.

CaTS Blog

Update on CaTS Support for Students

Thursday, March 19, 2020

The CaTS Help Desk and other CaTS IT support services will be moving to a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system.

Remote support options include:

  • ServiceNow problem reporting and requests
  • Remote chat with help Desk technicians via the ServiceNow Support Portal (available 8 - 5 Monday - Friday, and Noon - 6 Saturday and Sunday)
  • Email (helpdesk@wright.edu)

You can visit the ServiceNow Support Portal at https://servicenow.wright.edu/sp to submit any problems, requests, or start a chat. The chat feature will be available during business hours.

Other Important Notes

  • If you are having issues logging into or accessing any of your accounts, please send an email to helpdesk@wright.edu with your information and a good phone number. CaTS will then be in contact with you as soon as possible to help either change your password or determine what the issue is.
  • Please provide your contact information including a good phone number in any communication you send to the Help Desk using the support options above. If needed, CaTS will be in contact with you as soon as possible to help address your issue or request. 

CaTS is committed to ensuring our students are able to continue to attend their classes remotely during these difficult times. Laptop checkout is still available for students to check out and pick up at the University. If you need a laptop, please visit https://bit.ly/2xeJeHB to submit your request and CaTS will work with you to coordinate the pick-up of that equipment.

Questions?

More information about remote support, as well as other important resources for students can be found at https://wright.edu/remote-help.

If you have any questions, the CaTS Help Desk is open for phone support at 937-775-4827 until 5 p.m. today, and ongoing email support at helpdesk@wright.edu during business hours. 

Important Update Regarding Changes to WINGS Express Authentication

Friday, March 13, 2020

As announced on Monday, March 9, CaTS had planned on moving to a single campus username and password, and no longer using the UID and PIN for authentication. This was originally scheduled to take place on Wednesday, March 17, however at this time the consolidation process has been postponed until a later date.

CaTS will continue to keep the campus community updated on when this change will take effect.

Questions?

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Installing the VMware Horizon Client

Friday, March 13, 2020

If you have a non-persistent (Linked Clone) VDI, remember to save your documents to the network shared drive or OneDrive for Business as any data saved on the linked clone will be deleted at logoff.

Installing the VMware Horizon Client for Windows

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Windows.
  4. On the ‘Download VMware Horizon Client for Windows’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Run’.
  7. Follow the prompt to install the client.
  8. Click ‘Finish’ .
  9. Open the VMware Horizon Client from your Start menu.
  10. Click ‘New Server’. The server name is vdi.wright.edu.
  11. Login with you campus ‘w’ username and password.
  12. You will receive a push notification from Duo; click ‘Approve’.
  13. The home screen will open displaying all of your available applications. Double-click an application to open it.

Installing the VMware Horizon Client for Macs

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Mac.
  4. On the ‘Download VMware Horizon Client for Mac’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Agree’ to the License Agreement.
  7. Drag the ‘VMware Horizon Client’ icon to the ‘Applications’ folder. The client will install in that folder.
  8. Open the VMware Horizon Client from your Applications folder.
  9. Click ‘Open’.
  10. Click ‘Continue’.
  11. Click ‘New Server’.
  12. Enter the server name vdi.wright.edu.
  13. Enter your campus username and password.
  14. You will receive a push notification from Duo; click ‘Approve’.
  15. The home screen will open displaying all of your available applications. Double-click an application to open it.

Call Forwarding Information From Campus Phones

Thursday, March 12, 2020

Unified Messaging (Voicemail to Email)

Unified messaging is the ability to have voicemail sent to your email as an audio file. When someone leaves a voicemail at your campus extension, unified messaging will capture the audio and send the file to your campus email address.There is no charge for this service; you can request unified messaging by clicking on the button below.

Important Note: You can NOT have both unified messaging and call forwarding both set up; you will need to determine the best way to receive phone calls and voicemails between this and the following options.

Forwarding Options

*Call forwarding cannot be turned off remotely*

There are two styles of call forwarding:

  • Direct Forwarding - When someone calls your campus phone, the call goes straight to the forwarded number. You will NOT hear your desk phone ring. 
  • Forward Don't Answer - When someone calls you, you will have approximately 4 - 5 rings to answer the call before it goes to the forwarded number.

Forwarding Your Desk Phone to Voicemail

Please cancel all forwarding before attempting to forward your desk phone. You must forward your desk phone to voicemail in order for your callers to leave a voicemail message.

  • Direct Forward - Pick up the handset, enter *5, enter 1010, hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset.
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 1010, hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Forwarding Your Desk Phone to an Outside Line

Please cancel all forwarding before attempting to forward your desk phone. Any forwarding to a long distance line will be on a temporary basis only and will be cancelled after the Coronavirus restrictions are lifted.

  • Direct Forward - Pick up the handset, enter *5, enter 9, area code, outside line number (if it is a long distance number, enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset. 
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 9, area code, outside line number (if it is long distance enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Accessing Voicemail

From Off Campus: 

  • Option 1 - Dial 937-775-1010. When voicemail answers, enter your mailbox number/extension). When you start to hear your voicemail greeting, enter *, followed by your passcode. 
  • Option 2 - Dial 937-775-#### (your mailbox number/extension). When you hear your voicemail greeting, enter *, followed by your passcode. 

From Your Desk: 

  • Option 1 - Dial the main voicemail number 1010, enter your passcode.
  • Option 2 - From someone else's desk - Dial the main voicemail number 1010, enter *, enter your mailbox number, enter * again, and enter your passcode. 

Old Wright State Mobile App Soon to be Disabled

Monday, March 9, 2020

This change has been postponed until a later date to be determined. 

Beginning Tuesday, March 17, the original Wright State mobile app will be disabled and will no longer be accessible. The app is being disabled due to a new, upgraded Wright State mobile app by Ellucian GO now being available.

In January, CaTS announced the new mobile app was available to Wright State members. The Ellucian GO app is free for iPhones through the App Store, or for Androids through the Google Play Store. Once you have downloaded the Ellucian GO app, search for 'Wright State University' and click on the menu icon in the top left hand corner to get started.

Download the new mobile app here:

Features of the new app include:

  • Email
  • Pilot
  • Grades
  • Courses
  • Academic Support
  • Student Account
  • Directory and Maps
  • The Guardian
  • Events Calendar
  • Social Media

For more information about the new mobile app, visit wright.edu/wrightstateapp. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu.

Changes to WINGS Express Authentication

Monday, March 9, 2020

This change has been postponed until a later date still to be determined. 

On Tuesday, March 17, the University is consolidating account credentials down to a single campus username and password, and will no longer use the UID and PIN for authentication.

What Actions Do I Take Now?
As long as you know your campus 'w' username and password, you do not need to take any action. If you don't know your campus credentials, contact the CaTS Help Desk at (937) 775-4827 to recover them.

What Differences Will I Notice?
The primary difference you will notice is that you will no longer use your UID and PIN when logging in to WINGS Express. You will now be able to access WINGS Express by logging into WINGS and clicking the WINGS Express icon in the top righthand corner, or directly at wingsexpress.wright.edu and using your campus username and password to log in.

Other Important Information Regarding This Change
You will still have a UID assigned to you as a member of Wright State. If you are a current faculty, staff, or student and already know your UID, it will remain the same after this change. New faculty, staff, and students will still be assigned a UID, but there will no longer be a PIN associated with the UID.

You are still encouraged to know your UID, as you may be asked for it as a personal identifier when contacting departments on campus, ordering official transcripts, etc.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. Please note that CaTS is unable to provide any account information via email.

Phone and Voicemail Outage for 3/4/20

Friday, February 14, 2020

On Wednesday, March 4 from 2 - 5 a.m., CaTS will be performing a software upgrade on all campus phone lines, including emergency lines and the emergency 'Blue Light Pedestals' located around campus. During this time you may experience periodic phone and voicemail outages.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Upcoming Xerox Printer/Copier Project

Tuesday, February 11, 2020

I wanted to give some details about an upcoming project CaTS will be working on that will impact many of our faculty and staff. Over 5 years ago, Wright State signed a contract with Xerox to provide managed print services to the university. That contract is set to end on June 30th, 2020. Wright State does not own any of the current devices which means they will all need to be replaced. We have decided to work with Comdoc, which is a wholly-owned subsidiary of Xerox, that has recently signed an aggressively priced contract with the Inter University Council of Ohio. 

We are moving away from the managed print model we were using with Xerox, and instead will be leasing brand new equipment from Comdoc. Not only will this new model save the university money, it gives colleges, departments, and administrative areas some choice over their printing and copying environment. I understand from talking with  many faculty and staff, that the implementation of the Xerox contract 5 years ago caused a great deal of anxiety and stress that might have been avoided with a more customer focused approach. Our goal is to make this transition as smooth as possible for everyone. I have assembled a committee made up of faculty, staff, CaTS employees, BFOs, and administrators to help guide us through the planning and implementation of this project. 

We plan to have a CaTS lead that will meet with each area individually to review their current print/copy environment and collectively decide what device types and locations make sense moving forward. This process should start in early March and run through the end of August 2020 (because of the relationship with Xerox and Comdoc, we can extend the Xerox contract by a few months).

If anyone has any questions, concerns, or feedback, please feel free to reach out to me directly.

Craig Woolley
Chief Information Officer

Phishing Scam Notice for 2/11/20

Tuesday, February 11, 2020

The  Help Desk was recently notified of an email phishing scam that targets Wright State members. The message comes from richard.miller@csun.edu, with the subject line '2020 Payroll Schedule Requests'. 

BEGIN COPY OF SCAM MESSAGE

Hello,

Please see this salary schedule request for February 2020 from the Payroll department

<link>

Richard S. Miller, Ph.D.
Psychologist and Director of Training, Emeritus
University Counseling Services
Wright.edu l Office of Faculty Affairs

END COPY OF SCAM MESSAGE

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Switching User Interfaces in Salesforce

Tuesday, January 28, 2020

Recently, Salesforce switched it's default user interface to 'Lightning' instead of 'Salesforce Classic'. If you want to switch back to Salesforce Classic, follow the steps below.

  1. Login to Salesforce at wright.edu/salesforce
  2. Click on the avatar symbol in the top righthand corner
  3. Select Switch to Salesforce Classic

This will set the default view back to Salesforce Classic for your account. If you want to switch back to Lightning as your default view, follow the same steps listed above.

For assistance switching between these user interfaces, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu.

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