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CaTS Blog

Current Login Issues for Wright State Services

Wednesday, February 2, 2022

CaTS is currently experiencing authentication issues for online services such as WINGS, WINGS Express, Office 365, and more.

We are aware of the issue and working on a resolution. CaTS will notify the University once this issue has been resolved.

Multi-Factor Authentication for Salesforce Required 2/1/22

Monday, January 31, 2022

Beginning February 1, 2022, Salesforce will be enabling multi-factor authentication for all users.

If you have not yet enrolled your Wright State account in Duo two-factor authentication, visit wright.edu/2fa and click "Enroll Now" to sign up. You will need to be enrolled in two-factor authentication before attempting to access Salesforce on February 1. For step-by-step instructions on how to log in to Salesforce using Duo Mobile, please see the attached document.

If you log in to Salesforce using the login.salesforce.com link, you will be required to download the Salesforce Authenticator app on your mobile phone and connect your account to use multi-factor authentication. For step-by-step instructions, please see the attached document.

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Quarterly Security Reminders: Spring 2022

Tuesday, January 25, 2022

Revisiting Sensitive Data Sent in Email

In the last year, the Information Security team has turned on a Data Loss Prevention system (DLP system) included in our Microsoft-licensed software. We have found that sensitive data is routinely being sent through email. The data types include Social Security numbers, bank account numbers, and credit card numbers. It is important to note that we are not able to see the content of the emails or attachments. We are only alerted to the type of sensitive data, who originated the email, and who it was sent to.

The majority of these incidents involved a staff member, faculty member, or student including these data types in emails sent to one of Wright State’s departments or an outside agency. At times, an outside agency originates the email. Currently, with the way our DLP solution is configured, we do not have control over what an individual outside of Wright State sends to someone through email. In other words, we are not currently blocking these emails from outside sources. However, each of us does have control over what we do with such emails once they are received. 

If you receive an email containing sensitive data, the best course of action is to remove or redact that data from the email before responding or forwarding the email to others. This would also apply to documents attached to an email. If this isn’t done, the action of resending the email is in violation of our information security policies. If the information is needed for a business process, the data should be stored in a secure location such as your departmental H, K, or R drive.  If you need to send the information to others working at Wright State, use SecureShare (secureshare.wright.edu) to send the information.

Updates to VDI Authentication

Thursday, January 20, 2022

Beginning January 25, Wright State members will have the ability to choose the "passcode" option as their second authentication method to access their own virtual desktop (VDI) or the remote computer labs.

Those using either the VMWare Horizon client or their browser to log in to their VDI/remote labs will now be prompted with a second login screen (pictured below) which allows them to choose between:

  • Duo Push sent to mobile device
  • Phone call to mobile device/home phone (faculty and staff ONLY)
  • SMS passcodes sent to mobile device
  • Passcode accessed via the Duo Mobile app OR CaTS issued Key FOB

VMWare Horizon Client


HTML/Browser Access

Once you have approved the Duo push/phone call or entered the passcode, the login process will continue as normal.

This upgrade allows for more flexibility when using two-factor authentication to access VDIs and the remote labs from off-campus locations. More information about two-factor authentication can be found at https://www.wright.edu/information-technology/two-factor-authentication; login instructions for personal VDIs as well as the remote computer labs can be found at https://www.wright.edu/information-technology/virtual-computing-labs#instructions.

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Reolved: Network Connectivity Issues for 1/18/22

Tuesday, January 18, 2022

Earlier issues with both wired and wireless network connectivity have been resolved.

If you continue to experience issues, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

Network Connectivity Issues for 1/18/22

Tuesday, January 18, 2022

CaTS is currently experiencing network connectivity issues, and is working on a resolution. Wireless connectivity appears to be working at this time.

CaTS will notify the University once this issue has been resolved. 

Resolved: Issues With Panopto Video Links in Pilot Courses

Friday, January 14, 2022

Previous issues with Panopto video links in Pilot have been resolved. CaTS recommends restarting your browser, clearing the browser cache, and using Firefox or Chrome to access the Panopto videos.

If you are still experiencing issues, please contact the CaTS Help Desk at helpdesk@wright.edu.

Update: Issues With Panopto Video Links in Pilot Courses

Friday, January 14, 2022

CaTS is aware that individuals may still be experiencing issues when trying to access Panopto video links in Pilot courses. We are continuing to work with the vendor to resolve the issue.
 
Not all courses are affected, however faculty with impacted courses may contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu if they would like a ticket created to alert them of outage updates.

Current Issues With Panopto Video Links in Pilot Courses

Thursday, January 13, 2022

CaTS is currently experiencing issues with Panopto video links in Pilot courses not working properly due to an intermittent error blocking students from utilizing Panopto.  

Not all courses are affected. However, faculty with impacted courses may contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu if they would like a ticket created to alert them of outage updates.

Reminder: Mandatory Two-Factor Authentication for Students Beginning 1/31/22

Thursday, January 13, 2022

Over the last couple of months Wright State has been subject to multiple attempts by external scammers to gain access into student accounts. Due to these incidents, in addition to both the increasing levels of motivation and sophistication of these scammers, we must put additional security measures in place to reduce risk to the entire university and to students.

As a result, beginning January 31, CaTS will require two-factor authentication for all access to email, WINGS, and WINGS Express. Two-factor authentication is an extra layer of security that requires not only a username and password but also authenticates with a device in your possession (smart phone or key fob/Duo security token).  For those individuals who do not own a smart phone, Duo security tokens can be provided at no cost. To request a security token, please contact the CaTS Help Desk at 937-775-4827.

When entering your username and password to connect to the above resources you will see a screen allowing you to select the second method of authentication you would like to use. Your two-factor authentication options as a student are either a passcode or receiving a Duo push.



Instructions on how to use two-factor authentication can be found at https://www.wright.edu/information-technology/two-factor-authentication#instructions. For more information about two-factor authentication, visit https://www.wright.edu/information-technology/two-factor-authentication

We encourage all students to enroll now, before the January deadline. We apologize for any inconvenience these measures may cause, however the risk this presents to the university requires these steps be taken. If you have any questions, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

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