Fall 2020 Update

Fall 2020 Update: Wright State University’s Dayton and Lake Campuses plan to return to teaching for 2020 Fall Semester on August 24 with a dynamic and flexible mixture of in-person and remote courses. Read more about our Right Here. Wright State. This Fall. plan.

CaTS Blog

VDI Outage for 5/10

Tuesday, April 28, 2020

On Sunday, May 10th between 7 – 9 a.m., you may experience intermittent connection issues when attempting to access your VDI. CaTS will be performing maintenance which will allow users to access their VDIs using any web browser when logging in to vdi.wright.edu, and selecting VMware Horizon HTML Access.

If you are attempting to connect to your VDI during this time, or are already logged in, you may experience issues while this maintenance is being performed.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/23

Thursday, April 23, 2020

The Help Desk was recently notified of a phishing scam from an email address impersonating a Wright State individual, asking for contact information and for the recipients to purchase gift cards.

CaTS has seen a recent increase in the number of email impersonation attempts at the University.

A number of the reported emails begin with 'Immediate Response; in the message subject line.

Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.

Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu.

Phishing Scam Notice for 4/22

Wednesday, April 22, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members, with a subject line of 'Re: Revised PO #1003040 Due'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/20

Monday, April 20, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members, with a subject line of 'Faculty Survey.docx'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Take Our 2020 Customer Satisfaction Survey!

Monday, April 20, 2020

Attention Wright State Community Member:

In these difficult times it is more important than ever for Computing and Telecommunications Services (CaTS) to measure our ability to serve our customers. As Wright State University's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey:

https://bit.ly/2S8iS1V

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey. 

When complete, survey results will be available to view here: https://bit.ly/2wWiH2c

Results from the 2019 survey can be found here: https://bit.ly/2XRK60e

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or send an email to helpdesk@wright.edu

Mobile Wifi Hotspot Availability for Students

Thursday, April 16, 2020

CaTS is now making available iPhones for use as mobile hotpsots to Wright State Students enrolled in Spring or Summer semester who have no home internet access. To request an iPhone with mobile hotspot capabilities, fill out the following form at https://bit.ly/3aa35pr.

Please note that there is an extremely limited quantity of iPhones that CaTS is able to provide, and hotspot speeds are dependent on the AT&T cellular service in your area.

CaTS will contact you with a date and time to pick up the phone and will included instructions on how to set up this service.

Scheduling a Webex Meeting

Wednesday, April 15, 2020

At this time, CaTS is experiencing issues withe Office 365/Webex integration when attempting to schedule online meetings. CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?

Other options for scheduling a meeting include:

Scheduling a meeting directly through wright.webex.com: 

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Schedule' 
  3. Enter your meeting details, and select 'Schedule'. This will send an automated email from Webex to everyone you've added to your meeting, with the information needed to access it. 

Scheduling a meeting directing recipients to your personal room:

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Start a Meeting' 
  3. Everyone who has the link to your personal room will be able to join the meeting. 

If you have any issues setting up Webex meetings, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Integration Issues With Office 365 and Webex

Wednesday, April 15, 2020

At this time, the add-in to integrate Webex into the online version of Outlook (Office 365/Outlook On the Web) is currently not functioning. When attempting to schedule a Webex meeting using the add-in in Office 365, you will receive the following error message:

"Your current Webex site is not enabled for use with Microsoft Office 365. Contact your administrator for more information."

This error is due to Webex disabling the admin portal through which this service was originally integrated.

CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?
Other options for scheduling a Webex meeting include:

  • Schedule a meeting directly through wright.webex.com: When you log in to wright.webex.com, you will find the option to schedule a meeting on the Home page. This gives you the ability to set the date and time of the meeting, make it a recurring meeting, and add both internal and/or external recipients you would like to attend your meeting. An automated email from Webex will be sent to everyone you've added to your meeting with the information needed to access it.
  • Schedule a meeting directing recipients to your personal room: When you log in to wright.webex.com, you will find a link to your personal Webex room on the Home page. You can add this link to a regular calendar invite, which will allow recipients to access your personal room directly. This will function the same way as a regular Webex meeting, however anyone with the link to your personal room will be able to enter the meeting depending on your room settings.

For more information and step-by-step instructions, visit https://www.wright.edu/information-technology/blog/article/scheduling-a-webex-meeting.

Questions?
CaTS is currently working remotely at this time; for more information about remote support, https://www.wright.edu/remote-help.

If you have any questions about Webex, or have issues scheduling a Webex meeting, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/10

Friday, April 10, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State faculty and staff. The email appears to be signed as Wright State President Susan Edwards, but is sent from the address presidenteducations@gmail.com, or a similar address. Do NOT reply with any personal information, and delete this email from your inbox.

begin copy of scam message

Hello good day, <name>. I would like to express my thanks and appreciation to you for the positive impact from your contribution to Wright State University.

Please do let me know when you're available there's something I need you to do. Kindly drop me your cellphone number to send text message.

Again thank you for your time and commitment to this wonderful institution.

Thanks you,

Susan Edwards

President,

Wright State University

end copy of scam message

Please be aware that this is a scam. Again, do not reply with any personal information.

If you have any questions about this scam, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu

WINGS Express/Banner Outage for 4/19

Thursday, April 9, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, April 19 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below. 

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time.

Questions?

CaTS is currently working remotely at this time; for more information about remote support, visit wright.edu/remote-help; you can also contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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