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CaTS Blog

VPN Access Soon to Require Two-Factor Authentication

Wednesday, February 17, 2021

Over the last month, Wright State has been subject to multiple attempts by external scammers to gain access into our internal network through the use of our VPN. Due to these incidents, in addition to both the increasing levels of motivation and sophistication of these scammers, we must put additional security measures in place to reduce risk to the entire university.

As a result, beginning May 6, 2021, CaTS will require two-factor authentication for all access to our VPN. For those individuals who do not own a smartphone, DUO security tokens can be provided at no cost. To request a security token, please contact the CaTS Help Desk at 937-775-4827.

Beginning on May 6th, when entering your username and password to connect to the VPN you will see a 'Second Password' field. In this field you will type in how you want to authenticate using two-factor authentication, either through a passcode, receiving a Duo push, or if you are a faculty or staff member, a phone call.

Instructions on how to access the VPN using two-factor authentication can be found at https://www.wright.edu/information-technology/virtual-private-network-vpn. For more information about two-factor authentication, visit wright.edu/2fa.

We apologize for any inconvenience these measures may cause, however the risk this presents to the university requires these steps be taken. If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Remote Environment Tools and Resources

Monday, February 15, 2021

CaTS offers a variety of tools and resources to help support an efficient remote working and learning environment. If you have any questions about the services listed below, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Note: Services marked with an asterisk* are not officially support by CaTS. 

Microsoft Office 365

  • The Office 365 service consists of a number of standard office products and services. Included in this download are Microsoft Word, PowerPoint, Excel, Outlook, Access (Windows only), OneDrive, OneNote, SharePoint, and Teams
  • To download, navigate to www.office.com and log in using your Wright State credentials. Click on the 'Install Office' button near the top right of the screen and select 'Office 365 apps'. Follow the installation instructions.
  • More information about Office 365 

Microsoft Teams

  • Microsoft Teams is a communication and collaboration tool. Instantly go from group chat to video call with the touch of a button. Securely connect, access, share, and coauthor files in real time. Stay organized by keeping notes, documents, and your calendar together.
  • To download, navigate to teams.microsoft.com and log in. Click on your user icon in the top right of the screen and select 'Download the Desktop app'. Follow the installation instructions.
  • Get more information or request a Team 

Microsoft OneDrive

  • OneDrive for Business is a Microsoft online service that provides resources for file storage, collaboration, and communication within Wright State's Office 365 system.
  • This product is part of the Office 365 Suite and can be accessed by logging in at onedrive.wright.edu.
  • More information about OneDrive 

Microsoft SharePoint

  • SharePoint Sites are online communities supporting university organizations, projects, and other Wright State-related functions. Within these SharePoint sites/communities, you can then share files, calendars, and other important information with any other members of the site. SharePoint Sites are a great choice if you want to share information for longer periods of time.
  • This product is part of the Office 365 Suite and can be accessed by logging in at office.com/signin. Select the SharePoint tile on the Microsoft 365 homepage, or in the app launcher.
  • Get more information or request a SharePoint Site  

Cisco Webex

  • Cisco Webex is the leading solution for video conferencing, online meetings, screen share, and webinars.
  • To download, navigate to wright.webex.com and log in. Click on the 'Downloads' button on the lefthand side of the screen and select the download link under 'Cisco Webex Meetings desktop app'. Follow the installation instructions.

Cisco AnyConnect Virtual Private Network (VPN)

VMWare Virtual Desktop Interface (VDI)

  • A VDI (Virtual Desktop Infrastructure) provides users with the virtual desktop environment and applications that best support their business requirements. You will need to be enrolled in two-factor authentication to be able to access your VDI either through a Duo push or a landline phone call. Read more about two-factor authentication
  • To install the VMWare VDI client, navigate to vdi.wright.edu and select 'Install VMWare Horizon Client'. Follow the installation instructions.
  • Get more information or request a VDI  

Call Forwarding

Unified Messaging

FileLocker

  • FileLocker is a secure file sharing application that allows you to securely share files with other people, both inside and outside of the university. The files are stored for a temporary amount of time (typically 30 days) and are then deleted from the system.
  • To use FileLocker, please connect to the VPN and navigate to fl1.wright.edu, then log in with your Campus 'w' username and password.
  • Get more information and directions for Filelocker

Adobe Acrobat Pro

  • Adobe Acrobat Pro is used to convert scanned files, PDF files, and image files into editable/searchable documents, as well as document editing, signature, and form creation.
  • Most faculty and staff have access to Adobe Acrobat Pro and the full Adobe Creative Cloud, and it can be downloaded either through the Software Center (Windows), Self-Service (Mac), or via wright.onthehub.com

Unsupported Applications

The following applications are not supported by CaTS or Wright State. While we do not recommend them over the previously mentioned supported apps, we will not prevent using them on WSU-owned devices. Calling the Help Desk for support for these applications will result in limited troubleshooting.

Zoom*

  • Zoom provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education, and social relations.
  • Zoom website

Discord*

  • Discord is a VoIP, instant messaging and digital distribution platform designed for creating communities. Users communicate with voice calls, video calls, text messaging, media and files in private chats or as part of communities called 'servers'.
  • Discord website

Slack*

  • Slack offers many IRC-style features, including persistent chat rooms (channels) organized by topic, private groups, and direct messaging.
  • Slack website

Google Voice*

  • Google Voice is a telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S and international call termination for Google Account customers.
  • CaTS does NOT recommend tying a Google Voice number to WSU-based phone extensions or WSU-managed phone lines.
  • Google Voice website

 

Phishing Scam Notice for 2/4

Thursday, February 4, 2021

The Help Desk was recently notified of an email phishing scam that targets the Wright State community. The email appears to come from the address ‘david.bright678@gmail.com’ and is signed as David S Bright, with a subject line of "Urgent."

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 1/25

Monday, January 25, 2021

The Help Desk was recently notified of an email phishing scam that targets Wright State members and appears to come from the address ‘tatartot1234@gmail.com'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 1/20

Wednesday, January 20, 2021

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to come from the address ‘deptchair008@gmail.com’ and is signed as Nimisha H. Patel.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 12/29

Tuesday, December 29, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to come from the address ‘info@prevensystem.com’ and contains an attached password protected Excel file.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information.

If you have any questions, or if you have already opened the attached Excel file, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Upcoming Winter Break Maintenance

Tuesday, December 22, 2020

CaTS will be performing maintenance over Winter Break (12/24 – 1/3) causing service outages for the following systems:


Date: Monday, December 28
Time: 8:30 a.m. – 12:30 p.m.

Due to an upgrade of our VDI environment, all VDI systems will be unavailable during the above date and time. It is not necessary to power down your VDI during this date and time.


Date: Tuesday, December 29
Time: 7 – 8 a.m.

CaTS will be performing system updates causing a voicemail outage during the above date and time. Individuals will not be able to leave messages or check voicemail during this time.


Date: Tuesday, December 29
Time: 8 a.m. – 9 a.m.

CaTS will be deploying a new Weblogic server, which houses WINGS Express services, on the above date and time.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

Date: Saturday, January 2
Time: 6 a.m. – Noon

CaTS will be conducting maintenance on the Banner system on the above date and time. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Date: Sunday, January 3
Time: 9 a.m. – Noon

CaTS will be conducting maintenance on the Banner system on the above date and time.


If you have any questions about the maintenance listed above, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Reminder: Panopto Cloud Scheduled Downtime: 12/19/20

Friday, December 18, 2020

As a reminder, on Saturday, December 19, 2020, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EST.
 
During the downtime, you will not be able to access videos on our Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

Network Shared Drive Upgrade for 12/19

Wednesday, December 16, 2020

Beginning Saturday, December 19, from 8 p.m.–6 a.m., CaTS will be performing upgrades to the campus network storage. You may experience intermittent issues when accessing the network H:, K:, and R: drives during this time.

CaTS recommends you save all of your work prior to this maintenance.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

WINGS Express Outage for 12/29

Wednesday, December 16, 2020

CaTS will be deploying a new Weblogic server, which houses WINGS Express services, on Tuesday, December 29 from 8–9 a.m.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

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