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CaTS Blog

Resolved: Issues With Inbound Calls to Campus Support Services

Thursday, June 23, 2022

Earlier issues with inbound calls to Campus support services have been resolved.

If you are still experiencing issues, please email the CaTS Help Desk at helpdesk@wright.edu.

Current Issues With Inbound Calls to Campus Support Services

Thursday, June 23, 2022

CaTS is currently experiencing issues with inbound calls to the following departments:

  • CaTS Help Desk
  • RaiderConnect
  • Customer Care Center
  • Registrar
  • Bursar
  • Collections

CaTS is working on a resolution and will notify the University once it has been resolved.

Reminder: New Answer Forms for Scantron Exams

Thursday, June 23, 2022

As announced back in February, CaTS is finishing the transition from the blue and green Scantron exam answer sheets to a new black and white form, which provides cost-saving benefits to the university as well as a new and improved scanning and grading process for Scantron exams. Reports will still be available to faculty as an electronic file sent through SecureShare, or as printed copies available for pickup in the CaTS Scanning Services office.

When Will This Transition Be Complete?
July 1, 2022. After this date, the blue and green forms will no longer be accepted at Scanning Services for grading.

What Differences Will I Notice?
The main difference between the current form and the new answer sheets is that the student responses are recorded vertically, instead of horizontally (pictured below). A copy of the new answer sheet can be viewed on the CaTS website at http://www.wright.edu/information-technology/scanning-of-examinations-and-evaluations.

Current Form:

New Form:

What Actions Do I Take Now?

The new black and white answer forms are available now for purchase through the Print Center; forms can be ordered at https://printcenter.wright.edu/home.asp and only take a couple of days to be delivered.

 

Questions?
If you have questions about this transition, please contact the CaTS’ Scanning Services office at scanning@wright.edu.

Panopto Cloud Scheduled Downtime: 6/25

Wednesday, June 22, 2022

On Saturday, June 25th, 2022, Panopto will upgrade our Panopto Cloud site to the latest version. Panopto expects up to 3 hours of downtime, with a target start time of 9 p.m. EDT.

During the downtime, we will not be able to access videos on our Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.

Mandatory Client Upgrade

On Thursday, July 21st, Panopto will require the Panopto Recorder for Windows to be upgraded to version 12.0.0 or above and the Panopto Recorder for Mac to be upgraded version 11.1.0 or above. The upgrade will be applied to our Panopto site at 8 p.m. EDT.

Campus Phone Outage for 6/7

Tuesday, May 31, 2022

On Tuesday, June 7 from 6 – 7 a.m., CaTS will be performing system maintenance on the campus phone lines, causing a temporary voice/phone outage. During this time individuals will not be able to place or receive any phone calls to on- or off-campus phone lines.

If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Voicemail Outage for 5/11/22

Thursday, May 12, 2022

On Wednesday, May 11, from 6–7 a.m., CaTS will be conducting emergency maintenance on the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Important Information Regarding Panopto

Wednesday, April 27, 2022

We appreciate your attention to this important message.

The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for developing a retention plan for video content in Panopto.  A three-year retention was agreed upon but after further work, ITS determined that delaying the implementation of a three-year retention policy for Panopto would be necessary.

What does this mean for Panopto content?
Users do not need to take any action to migrate Panopto video content. Video that has not been accessed in the last 13 months will be moved to an "archived" state.  Video that has been accessed within the last 13 months will remain in an "active" state.

Please go to wright.edu/its-project for more important information about Panopto retention including a breakdown of frequently asked questions.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.

Quarterly Security Reminders: Summer 2022

Tuesday, April 26, 2022

Two-Factor Authentication - Hacking Techniques

Wright State recently made two-factor authentication mandatory for all faculty, staff, and students. This implementation improves our security posture, however as more and more companies implement this technology, hackers are developing methods to get by this security control.

There are currently two methods that are being used to get users to approve a fraudulent 2FA request. They are both similar in nature.

The first method floods a user with multiple 2FA requests in the hope the user will get frustrated and approve one of them.

The second method is subtler, in that the 2FA requests come in slowly over time. Again, the hope is the user will get frustrated and approve one of them.

It’s important to note that none of the above methods will work unless the user’s password has been obtained by the hacker. This emphasizes the need to protect our passwords.

If you experience any of the methods mentioned above, please immediately contact the CaTS Help Desk at 937-775-4827.

Important Information Regarding Blackboard Collaborate Ultra

Wednesday, April 20, 2022

We appreciate your attention to this important message.

The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for one video conferencing tool to be adopted as the primary tool used for all students and faculty. The use of one tool is not only student-centered, it is more efficient to support and provide training.

Webex was selected as the primary video conferencing tool for use at Wright State University.

What does this mean for Blackboard Collaborate Ultra users?
Due to the adoption of Webex, Blackboard Collaborate Ultra will end on August 5, 2022.

Users do not need to take any action to migrate Blackboard content. All Blackboard content will be backed up to on-campus local storage by ITS prior to ending the Blackboard Service. More information will be shared about when the backup will occur and how to access this video content in the coming weeks.

Please go to wright.edu/its-project for more information about Blackboard Collaborate Ultra.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.

New Weekly Maintenance Window for Windows PCs

Wednesday, April 20, 2022

In order to maintain effective data security and efficient system performance for our users, CaTS will be instituting a weekly maintenance window for all University-owned Windows PCs. During this time, your system may be unavailable and you should expect that it could reboot. 

When is the Weekly Maintenance Window? 

Wednesday mornings, between 1 – 4 a.m. 

What Actions Do I Take Now? 

When you are done using your PC for the last time before the next maintenance window is scheduled to occur, please ensure that you save and close out of any applications. You should also sign out of or reboot your PC, but should not shut it down as this could prevent updates from running. 

When Will This Begin? 

This maintenance window will begin on May 11, and will remain in effect every week moving forward. 

Questions? 

If you have any questions or concerns regarding this maintenance window, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu

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