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CaTS Blog

Email Access Restored and Microsoft Teams Update

Thursday, September 30, 2021

Earlier this morning, users were unable to log in to their Wright State email and other Office 365 services. This issue has been resolved. However, if you continue to experience problems accessing email or other Office 365 services, please call the Help Desk at 937-775-4827.
 
Additionally, for those individuals who use Microsoft Teams, a new feature has been added allowing your meeting participants to join by phone. You may receive an email from Microsoft with more information regarding this new service. 

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Salesforce Upgrade for 10/5

Tuesday, September 28, 2021

We will be performing an upgrade to Salesforce on Tuesday, October 5. This will require Salesforce to be offline. The downtime will begin at 9:30 am and is expected to last for a maximum of 2 hours.

Services impacted include:

  • Admissions application portal
  • Event registration including campus tours and orientation
  • ReaderRx, application review
  • Salesforce (Reports, Dashboards, List Views)

If you have any questions, please contact the CaTS Help Desk at 937-775-4827.

Security Reminder: Remote Computer Access & Support

Monday, September 27, 2021

The Help Desk was recently notified of an IT security threat targeted at a University device, which consisted of a pop-up alert notifying the device’s user that the computer has been compromised, and listed a ‘Microsoft’ number to call for support. Once on the phone, the person on the other end attempted to gain access to the computer remotely to investigate the issue behind the alert. This could have resulted in an opportunity to steal personal, financial, or University information.

Please be aware that pop-ups or alerts like this are a scam, and you should never allow someone calling from an unknown number to access your computer via a remote connection.

While the CaTS Help Desk does offer remote support like this to Wright State members, a CaTS representative will:

  • Call from an internal, Wright State number
  • Identify themselves as a CaTS employee
  • Direct you to the website ‘support.wright.edu’ to initiate the remote connection

If you have questions about any pop-ups or security alerts on your University machine, contact the CaTS Help Desk at 937-775-4827 first. A CaTS representative will then determine the next steps needed to ensure your device and information remains secure.

For more information about IT Security, visit https://www.wright.edu/information-technology/security. To read about the University’s IT Security policies, visit https://policy.wright.edu/policy/11300-it-security-policy.

Update: RAPS Now Available

Monday, September 27, 2021

Earlier issues with the Raider Academic Progress System (RAPS) have been resolved.

If you continue to experience issues accessing this service, contact the CaTS Help Desk at helpdesk@wright.edu.

RAPS Currently Unavailable

Monday, September 27, 2021

CaTS has been made aware that access to the Raider Academic Progress System (RAPS) is currently unavailable. At this time, Wright State members are unable to log in, check-in for advising appointments or to the Academic Success Centers, schedule new advising appointments online, or issue early alerts.

CaTS is working with the vendor on a resolution, and will notify the University once access has been restored. 

Quarterly Security Reminder: Fall 2021

Tuesday, September 14, 2021

Welcome to the Fall 2021 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This quarter's newsletter will provide you with important information about ransomware.

Ransomware: What is it?

The term ransomware has been in the news quite a lot over the past year or so. Many businesses, as well as government agencies and universities, have been significantly impacted by these types of attacks. One notable ransomware attack hit the Colonial Pipeline, which led to its operations being shut down for several days. It has been reported that a ransom of 5 million dollars was paid in order to regain functionality. The federal government recommends not paying such ransoms, but losing access to critical files and systems has left some institutions with no other choice.

Most modern ransomware not only encrypts files on the computer system it infects, it also steals the files and saves them on servers controlled by the perpetrators of the attack. This causes further complications for the university if there is sensitive data contained within the files. This would constitute a data breach resulting in real dollar costs to the university. For instance, this may require us to provide identity theft protection to individuals impacted by the data breach. Additionally, damage to the university's reputation and public image would likely occur.

You might be wondering how you can protect your WSU files and systems against ransomware attacks. There are three key ways to protect yourself:

  1. Check to see that you have SentinelOne installed on your WSU -provided computer. SentinelOne provides protection against ransomware attacks by not only providing advanced anti-malware protection, but also by backing up your files to a location the ransomware cannot reach.
  2. Store your important files on your H, K, or R drives which are backed up nightly allowing those files to be restored should an attack find a way around our defenses.
  3. Remain vigilant against potential phishing emails, as it continues to be the primary method to initiate ransomware attacks against organizations.

SentinelOne

Computer systems distributed by CaTS will have SentinelOne installed at the time the computer is configured for you. Check if SentinelOne is operating on your computer using the steps below:

PC Users: The SentinelOne icon should appear in the hidden icons menu in the bottom righthand corner of your screen.

Mac Uers: The SentinelOne icon should appear in the top righthand corner of your screen.\

Additionally, you can contact the CaTS Help Desk at 937-775-4827 and they can quickly check to determine if the program is installed. 

Banner Maintenance for 9/5

Tuesday, August 31, 2021

CaTS will be performing Banner maintenance on Sunday, September 5, from 5:30 - 7:30 a.m. During this time, the following services will be unavailable:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Virtual Computing Lab Access Available!

Thursday, August 19, 2021

Continuing in CaTS effort to support Wright State students by providing remote learning options, we have re-launched access to Virtual Computing Labs provided throughout last year.  Improvements have been made to streamline the user login process and provide an experience consistent with other virtual computing resources offered by CaTS.

For instructions on how to connect to CaTS' VDI system and access the Virtual Lab, please visit https://www.wright.edu/information-technology/virtual-computing-labs.  Once connected, choose the option for "Labs-Remote".

Note that Duo Two Factor Authentication is required for all users connecting to any VDIs from off-campus.  For instructions to enroll in 2FA, visit https://www.wright.edu/information-technology/two-factor-authentication.

If you need assistance, or if you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

CaTS Return-to-Campus Updates

Tuesday, August 3, 2021

As we prepare for the return of faculty and staff to campus, CaTS is working to ensure as smooth of a transition as possible.

Return-to-Campus Updates and Reminders

  • Upon your first return to campus, your office computer will most likely need to run updates when powered on. Depending on when it was last turned on and connected to the network, please be aware that these updates may require a significant amount of time to complete.
  • If you recently received a new laptop to support a work-from-home setup, this is considered your primary Wright State-issued machine. If you received a laptop dock with your device, it should be kept at your primary working location. If you did not receive a dock and need one, contact the CaTS Help Desk and one will be issued to you (one dock is available to each faculty or staff member that received a new laptop). If you have an old desktop that’s out of warranty that you no longer wish to use, please work with your department to coordinate getting those machines to the ESPM department, or contact the CaTS Help Desk if you have questions.
  • Over the past year, Wright State entered a new contract with ComDoc printing and replaced all of the Xerox printers across campus. If you have not yet installed the new printer in your area and you are currently on campus, you can access the driver installation links at https://www.wright.edu/information-technology/print-drivers. Additionally, all printer support requests should be directed to the CaTS Help Desk by emailing helpdesk@wright.edu.
  • If you need assistance setting up technology in your office upon your return, please contact the CaTS Help Desk prior to your return to schedule an appointment with a technician.


FWA (Flexible Work Arrangement) Support

  • CaTS is aware that many faculty and staff will be moving to a new, flexible work arrangement including both on-campus and remote working models. While CaTS has equipment allotted to facilitate an FWA, please be aware that technology resources are limited to one computer and associated pieces of technology per faculty or staff member. For questions or concerns about your equipment needs, contact the CaTS Help Desk at helpdesk@wright.edu.

Due to the increased volume of support requests CaTS is receiving, please allow for potential longer-than-normal response times. CaTS is committed to and working diligently to assist with any support needs or questions that may arise during this transition.

As always, if you have any questions please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu. Walk-in support is also available in 025 Library Annex, in the basement of Dunbar Library. Help Desk hours of operation can be found at https://www.wright.edu/information-technology/location-and-hours.

Export Saved Browser Information and Save Local Files

Tuesday, August 3, 2021

Export Bookmarks from Chrome

  1. Open Chrome
  2. At the top right click on the three dots
  3. Select Bookmarks > Bookmark Manager
  4. At the top, click the three dots again, then click Export Bookmarks
  5. Save the file on your h:\

Export Bookmarks from Firefox

  1. Open Firefox
  2. Click on the Library button , then Bookmarks
  3. Scroll to the bottom and click Show All Bookmarks
  4. From the toolbar in the Library window, click Import and Backup
  5. Choose Export Bookmarks to HTML
  6. Save the file on your h:\

Export Bookmarks from Internet Explorer

  1. Open Internet Explorer
  2. At the top right, click the Star
  3. In the top right of the pop-up box, pull down the menu and select Import and Export
  4. Select Export to a File, click Next
  5. Select Favorites, click Next
  6. Select the folder you want to export, click Next
  7. Save the file to your h:\

Back Up/Save Local Files

If you have saved any files to your c:\, copy them to your h:\

Possible locations:

  • Files and folders on the Desktop screen
  • My Documents
  • My Downloads
  • My Music
  • My Pictures
  • My Videos

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