CaTS Blog

Voicemail Outage for 9/24/19

Thursday, September 19, 2019

On Tuesday, September 24 at 6 a.m., CaTS will be performing a reboot of the campus voicemail server causing a 30 - 45 minute voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Properly Managing Sensitive Data

Monday, September 16, 2019

Hello!

Welcome to the Fall 2019 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data.

Recently, I was taking some IT security training to keep my knowledge up to date. In the training, I was reminded of the difference between Information Security Awareness, and Information Security Training. These terms are often used together, for example, stating that our company has an Information Security Awareness Training Program.

As I see it, information security awareness is being mindful of our responsibility in handling sensitive information, the use of our information systems such as Pilot, Banner, email, and the use of our local computers.

Being aware of the responsible use of technology and the need to handle sensitive data properly is only part of the equation. We also have to know how to perform in various situations. For example, Jerry needs access to some sensitive information I have stewardship over, and I need to transmit that data to Jerry in a secure way. Knowing how to get that information to Jerry in the right way is where security training comes in. Information security training gives us the knowledge we need to handle situations like this without creating a risk to the university. If there's a gap in knowledge, problems can occur.

In the coming months CaTS will be developing some additional training to assist the WSU community in understanding how to identify sensitive data, determining the best place to store sensitive data, and determining an acceptable method of transmission.

One thing to keep in mind if you are uncertain of how to handle sensitive data is that by selecting the most secure method to transmit or store the data it won't cause a problem. However, doing the opposite can.

If you have any questions on the best way to handle sensitive data, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu with your questions.

Reference material can be found at the following locations:

University Data Classification Risk Matrix
https://wrightstate.service-now.com/sp?id=kb_article&sys_id=a207b44c134e...

HIPAA Regulations: Uses and Disclosures of Protected Health Information
https://www.wright.edu/information-technology/policies/hipaa-regulations...

Student Privacy and Release of Educational Records-FERPA
https://policy.wright.edu/policy/3010-student-privacy-and-release-educat...

Temporary Banner Admin Outage for 9/13/19

Monday, September 16, 2019

Beginning at 12:15 p.m., Banner Admin will be temporarily unavailable to resolve an issue with the extract function. This maintenance should take approximately 5 - 10 minutes to complete.

If you have any questions, email helpdesk@wright.edu

Resolved: Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

Previous login issues in VDI computer labs have been resolved.

If you are still experiencing issues, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Current Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

CaTS is currently experiencing login issues in the VDI computer labs. We are aware of the issue and working on a resolution.

Labs currently experiencing login issues include:

  • 026 Library Annex
  • 021 Millett Hall
  • 025 Millett Hall
  • 031 Millett Hall
  • 033 Millett Hall
  • 037 Millett Hall
  • 039 Millett Hall
  • 043 Millett Hall
  • 047 Millett Hall

CaTS will notify campus once the issue has been resolved. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Resolved: Issues Accessing Pilot 8/30/19

Friday, August 30, 2019

All previous issues accessing Pilot through pilot.wright.edu while on campus have been resolved.

If you are still experiencing issues with Pilot, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Current Issues accessing Pilot 8/29/19

Thursday, August 29, 2019

Currently, CaTS is experiencing issues accessing Pilot when logging in directly to pilot.wright.edu on campus. We are working with the vendor to get these issues resolved as quickly as possible. Individuals should be able to access Pilot by logging in to wings.wright.edu, and clicking on the Pilot icon in the top righthand corner.

CaTS will notify campus once the issues have been resolved. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Phishing Scam Notice for 8/27/19

Tuesday, August 27, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State students. The message comes from the email address jamesvicent222@gmail.com, and has a subject line of 'Job Offer.....'.

Please be aware that this is a scam. As always, do NOT give out any personal information, and delete the message from your Wright State inbox.

If you have already given out your personal information, be aware that this is a phishing attempt if you are contacted about this job offer. Do not provide any additional information (i.e. banking information, etc.).

BEGIN COPY OF SCAM MESSAGE

Hello,
We are looking for a payroll clerk who will work one hour a day, from Monday to Friday. The pay is $300 per week.
If you are interested, kindly get back to us for more details.

END COPY OF SCAM MESSAGE

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Resolved: Issues Making Outbound Phone Calls 8/20/19

Tuesday, August 20, 2019

Previous issues with CenturyLink regarding outbound, off-campus phone calls have been resolved.

If you are still experiencing issues making external phone calls, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Issues Making Outbound Phone Calls 8/20/19

Tuesday, August 20, 2019

Wright State is currently experiencing issues making outbound, off-campus phone calls. It has been determined that this is the result of Wright State's carrier CenturyLink, and is not limited to just Wright State University.

CaTS is working with the vendor to resolve the issue as quickly as possible, and will notify campus once the issue has been resolved.

This is only affecting Wright State landlines placing external phone calls. Cellular coverage is not affected.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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