CaTS Blog

Adobe Creative Cloud and OnTheHub Updates

Tuesday, November 20, 2018

CaTS is excited to announce an agreement has been reached regarding personal Adobe Creative Cloud software purchases through our online software store, OnTheHub. Below is important information regarding accessing OnTheHub and Adobe Creative Cloud purchases.

Accessing OnTheHub

OnTheHub has been integrated with our Single Sign On service and no longer requires a separate account. To log in:

  1. Visit wright.onthehub.com
  2. Log in with your campus 'w' username and password

Important Notes:

  • All purchases will be transferred to your new account once this change has been made. For more information about OnTheHub, visit our Personal Purchases page. 
  • Some users may have both a Student and Faculty/Staff role in OnTheHub. If you are a faculty or staff member and also see the Student tab at the top of the page, make sure the Faculty/Staff tab is selected before purchasing any software.

Faculty/Staff

Adobe Creative Cloud Purchases for Students, Faculty, and Staff

Adobe Creative Cloud is now available to purchase for personal use by all active Wright State students, faculty, and staff. An annual subscription to Creative Cloud can be purchased through OnTheHub at a discounted rate for personal and home use.

Retirees, Emeritus Faculty and former employees are now eligible for software purchases through OnTheHub. Additionally, College Credit Plus students are not eligible to purchase Adobe Creative Cloud, however other software through OnTheHub is available to them.

Important Note: CaTS is aware that some faculty, staff, and students are in a contract subscription with Adobe for Adobe Creative Cloud programs at $20/month. CaTS is working with Adobe to allow anyone currently in that contract to cancel and subscribe to Adobe Creative Cloud with the updated pricing available through OnTheHub.

Purchasing and Installing Adobe Creative Cloud

  1. Log in to wright.onthehub.com with your campus 'w' username and password.
  2. Search and select Adobe Creative Cloud.
  3. Review the price and select Add to Cart.
  4. Review your Shopping Cart and select Check Out.
  5. You will be directed to a page that gives you details about your Adobe subscriptions, including the email address you will use to sign in to Adobe, and the date your subscription is good until. Click Install.
  6. Open the downloaded file and click Sign In. Enter your Wright State email address; you will then be redirected back to the Wright State log in screen. Enter your campus 'w' username and password.
  7. Follow the steps to finish the installation process for Adobe Creative Cloud. 

Adobe Creative Cloud Work Purposes vs Home Use Purposes

Software purchased via OnTheHub is for personal/home use only. Wright State faculty and staff can install Adobe Creative Cloud on university-owned machines for free through Software Center (Windows PCs) and Casper (Mac OS). 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Classroom Software for Spring 2019

Thursday, November 15, 2018

CaTS will soon be preparing our electronic classrooms for the 2019 Spring Semester. If you need specialized software installed in your classroom for Spring Semester, we need your request submitted to us no later than November 30th, 2018.

Visit the following website to see a list of software already installed on classroom computers:
https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-application-list.pdf

If the software you require is not listed, send a request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Verizon Construction for 11/17/18

Thursday, November 15, 2018

On Saturday, November 17 from 7 a.m. – 7 p.m., Verizon technicians will be on the Dayton Campus to begin construction of the rooftop antenna system in order to improve signal in Wright State’s hallways and tunnels. These systems are being provided by Verizon at no cost to the University.

During this time, all exterior foot traffic between Fawcett Hall and Oelman Hall will be restricted due to heavy-duty construction equipment being on campus; tunnel access will still be available. All construction equipment will be stored in lot 11, outside Millett Hall.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Two-Factor Authentication Service Available Now!

Thursday, November 8, 2018
Duo Mobile

CaTS now offers a two-factor authentication service to increase security of your Wright State account!

As of March 5th, 2018 you now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this servicem you will be prompted to confirm your login when accessing services like WINGS, Office 365, ServiceNow, and more. All hardwired office machines and classroom instructor stations will not require two-factor authentication into most services.

What is Two-Factor Authentication?

Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (cell/smart phone, key fob, landline phone). View an instruction video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

  • Individuals utilizing two-factor authentication will have their campus 'w' password set to never expire
  • Provides increased online security
  • Provides increased security for your Wright State accounts

For more information regarding two-factor authentication, visit wright.edu/2fa. If you have questions about signing up for this service, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Russ Engineering Center and Joshi Center Network Outages

Thursday, November 8, 2018

On Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in Russ Engineering Center and parts of Joshi Research Center. During this time all network connectivity in these buildings and the computer lab in 320 Oelman Hall will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
 

CaTS Customer Satisfaction Survey Results

Monday, November 5, 2018
Survey Results

Thank you to everyone who participated in the CaTS 2018 Satisfaction Survey conducted in the Spring Semester. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. 

You can view the full results of the survey here:
2018 CaTS Customer Satisfaction Survey Results

Survey Statistics

  • Surveys Completed: 839
  • Overall Customer Satisfaction rose from 85% in 2017 to 89% in 2018 
  • Overall Customer Satisfaction among faculty and staff rose from 95% in 2017 to 97% in 2018 
  • Customer Satisfaction among students rose from 63% in 2017 to 79% in 2018 

Survey Themes

Several themes were identified from this year’s survey responses: 

  1. Theme: Concerns Regarding the Limited Help Desk Hours  
    Action Taken: Based upon data collected last year before the change to the Help Desk hours of operation (more information can be viewed at http://www.wright.edu/information-technology/blog/article/cats-help-desk-hours-to-change), 95% of all Help Desk calls were made during the current Help Desk hours. Before the change went into effect, CaTS Data Center staff were trained to reset PINs, passwords, and create tickets after hours for the Help Desk to review. Additionally, full-time staff members and student workers are here until classes are complete during the week to assist with evening classroom calls. Active faculty, staff, and students can also utilize the new self-service portal in ServiceNow to submit both incidents and requests 24 hours a day without having to contact the Help Desk directly. CaTS is constantly evaluating metrics and our customer’s needs, and will make changes going forward if necessary. 
  2. Theme: Improve Wireless Connectivity
    Action Taken: CaTS is continuously looking for ways to improve wireless connectivity throughout campus. A wireless survey was sent out to students to help address common issues within our wireless environment. Based on the survey, CaTS made significant wireless changes. These changes included wireless improvements throughout the classrooms, tunnels, and the Dunbar Library. CaTS has removed multiple rogue wireless devices connected to our network that can prevent a reliable wireless connection. CaTS has also addressed wireless speeds by implementing plans to add additional wireless access points. In addition to these improvements, CaTS received capital funding which will allow us to perform large-scale wireless upgrades throughout the Dayton Campus. These changes are currently set to take place after the holidays. Our wireless usage has grown exponentially throughout the years, and as a result, CaTS will continue to strive to keep pace with the growing wireless demand. 
  3. Theme: Banner 9 Admin and Windows 10 Training
    Action Taken: General Banner 9 Admin and Windows 10 training began being offered earlier this year, and covered general navigation and the new look and feel of both systems. As these services become more utilized (I.e. Banner 8 Admin no longer being available, upgrading to Windows 10 in departmental offices), additional workshops will be available. One-on-one and group training session requests for these services can be submitted to cats-training@wright.edu. We are happy to schedule training sessions with you to fit your needs. 
  4. Theme: Notification of Phishing Scams
    Action Taken: Wright State has been the target of a variety of phishing scams over the past year. In order to better address these scams, CaTS recently restructured the Help Desk to include staff in charge of sending out communications, to more accurately and quickly notify campus of these scams. Our Help Desk has also developed an email to be sent out at the beginning of Fall, Spring, and Summer semesters to inform you of the best way to protect yourself against phishing attacks, in an effort to increase awareness of what to look for when you receive a suspicious email.

Thank you again for your feedback on this year's survey. 

Brehm Laboratory and Russ Engineering Center Network Outages

Wednesday, October 31, 2018

On Tuesday, November 6, from 6-7:30 a.m., CaTS will be replacing networking equipment in Brehm Laboratory. During this time all network connectivity will be unavailable in the building.

Additionally on Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in the Russ Engineering Center. During this time all network connectivity will be unavailable in the building, and the computer lab in 320 Oelman Hall. 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Mobile Phone Plan Discounts for Verizon and AT&T

Wednesday, October 31, 2018

If you are a current employee at Wright State, you qualify for discounts with both AT&T and Verizon for mobile phone plans. Below is information to access these discounted rates!

Verizon

There are two ways to validate your employment to register for the employee discount. If you have questions, visit bit.ly/EmpDiscount.

By Email Address

  1. Visit verizonwireless.com/discounts
  2. Enter your mobile phone number or My Verizon User ID in the Existing Verizon Customer field
  3. Click Login and Validate by Email with your work email

By Paystub

  1. Visit verizonwireless.com/discounts
  2. Enter your mobile phone number or My Verizon User ID in the Existing Verizon Customer field
  3. Click Login and Validate by Paystub and follow the instructions to upload your paystub

AT&T

  1. Visit https://www.att.com/shop/wireless/iru-check-for-discount.html
  2. Enter your Wright State email address and hit Submit
  3. Select the Wright State Foundation Account Number (02017546)

Keep in mind that these discounts are only available for current employees!

Urgent: Phishing Scam Notice for 10/23/18

Tuesday, October 23, 2018

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email appears to come from Wright State President Cheryl Schrader with the subject line 'Follow Up'.

Please be aware that this is a scam. Do not reply to the email, and delete it from your inbox.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu

Phishing Scam Notice for 10/22/18

Tuesday, October 23, 2018

The Help Desk was recently notified of two email phishing scams targeting Wright State students, faculty, and staff.

The emails have the subject lines of 'Urgent Message', and 'Unknown Login' and are attempting to obtain your Wright State credentials through a link in the email.

Do NOT click on the link or provide any account information. As a reminder, CaTS will never ask you to click on a link andp rovide any personal information via email.

If you have provided any account information after clicking on the link, please contact the CaTS Help Desk immediately at (937) 775-4827.

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