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CaTS Blog

AT&T Cellular Maintenance for 7/27 - 7/29

Friday, July 23, 2021

Beginning Tuesday, July 27th through Thursday, July 29th, AT&T technicians will be on the Dayton Campus to finish their Distributed Antenna System (DAS) upgrade. 

Sporadic AT&T cellular outages will occur on Tuesday, 7/27 and Thursday, 7/29, with a complete outage occurring on Wednesday, 7/28 as the upgrade is being performed. This maintenance will greatly improve AT&T wireless coverage within Dayton Campus buildings. 

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Firewall Upgrade for 7/25

Thursday, July 22, 2021

CaTS will be upgrading the Dayton campus production firewall on Sunday, July 25, beginning at 6 a.m.

During this upgrade, network access along with all university systems such as WINGS, WINGS Express, Banner, etc. will be unavailable between 6–6:30 a.m., with the potential for intermittent network interruptions between 6:30–10 a.m. while we are verifying the upgrade was successful. The public wright.edu websites will continue to be available to off-campus users.

For questions about this maintenance, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Cognos Upgrade for 7/13

Thursday, July 8, 2021

IBM Cognos Analytics, the enterprise application for standardized reporting at Wright State, will be upgraded to version 11.2 on Tuesday, July 13, during the regular maintenance window from 6–7 a.m.

Once the upgrade is complete, all Cognos links will automatically redirect users to the new interface.  For information about new features and training resources, please visit the Cognos Analytics page at https://www.wright.edu/institutional-research-and-effectiveness/cognos-analytics

If you have questions or issues after the upgrade, please call the CaTS Help Desk at 937-775-4827.

Voicemail Outage for 7/13

Thursday, July 8, 2021

On Tuesday, July 13, from 6–7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

SecureShare to Replace FileLocker

Tuesday, June 29, 2021

Due to lack of support by the makers of FileLocker, CaTS will be retiring this application on August 2nd, 2021.  It will be replaced with ProofPoint’s SecureShare.  

Beginning July 5th, 2021 please begin using SecureShare to transfer sensitive documents.  SecureShare can be found here: secureshare.proofpoint.com.  FileLocker will no longer be available after August 2nd, 2021.

Faculty and Staff who have regularly used FileLocker will have an account in SecureShare provisioned for them.  Student workers who have a business need to transfer sensitive information can request an account by submitting the following form: https://bit.ly/3y4pXmj

For instructions on how to use SecureShare please visit https://www.wright.edu/information-technology/proofpoint-secureshare.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Systems Unavailable 6/30/21 - 7/1/21

Tuesday, June 22, 2021

To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 6 p.m. on Wednesday, June 30, 2021, until 1 a.m. on Thursday, July 1, 2021.              

  • WINGS Express
  • Banner Admin
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Payments in Salesforce (Admissions/Orientation)
  • Student Onboarding in Salesforce (Admissions)
  • All Online Payments

For questions regarding this maintenance, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Panopto Outage for 6/26

Thursday, June 17, 2021

On Saturday, June 26, our Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. Panopto expects up to 4 hours of downtime, with a target start time of 9:00 pm EDT.

During the downtime, we will not be able to access videos on our Panopto site and any attempts to upload from Panopto recording clients will result in a 'Server unable to connect' message. 

Postponed: Salesforce Upgrade for 6/16

Tuesday, June 15, 2021

Due to technical difficulties, the Salesforce upgrade scheduled for Wednesday, June 16 has been postponed. 

CaTS will notify you via email once the new date has been confirmed with the vendor to perform this upgrade. If you have any questions, contact the CaTS Help Desk at 937-775-4827.

Salesforce Upgrade for 6/16

Tuesday, June 15, 2021

We will be performing an upgrade to Salesforce on Wednesday, June 16. This will require Salesforce to be offline. The downtime will begin at 9:30 am and is expected to last for a maximum of 2 hours.

Services impacted include:

  • Admissions application portal
  • Event registration including campus tours and orientation
  • ReaderRx, application review
  • Salesforce (Reports, Dashboards, List Views)

If you have any questions, please contact the CaTS Help Desk at 937-775-4827.

Banner Maintenance for 6/6/21

Thursday, June 3, 2021

CaTS will be performing Banner maintenance on Sunday, June 6, from 6 - 10 a.m. During this time, the following services will be unavailable:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

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