CaTS Blog

Classroom Technology Reference Guides

Thursday, January 17, 2019

The documents below provide quick help and tips for using technology equipment in the classrooms. Please contact the CaTS Help Desk if you need further assistance with classroom technology.

Changes to Server Registration Application

Wednesday, January 16, 2019

Recently the Server Registration application failed after an attempt to upgrade the server on which it was installed. Rather than attempt to rewrite the application, the decision was made to transfer the server registration process to ServiceNow. 

Previously registered servers have been migrated into ServiceNow and all server registrations requests will now be processed there. The request forms are now accessible at https://wrightstate.service-now.com/nav_to.do?uri=%2Fhome.do%3Fsysparm_view%3Dserver_reg

Instructions for managing your server(s) are available at https://wrightstate.service-now.com/sp?id=kb_category&kb_category=086d356a133e27407e89fabed144b0e0. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Campus Voicemail Services Restored

Monday, January 7, 2019

All campus voicemail services have been restored.

If you experience any further issues, email helpdesk@wright.edu.

Current Issues With Campus Voicemail 1/5

Monday, January 7, 2019

CaTS is currently experiencing issues with the campus voicemail server due to problems with today's scheduled server migrations. At this time, voicemail still remains unavailable.

CaTS will notify the University when voicemail services have been restored.

Reminder: Network and Service Outages for 1/5

Thursday, January 3, 2019

As a reminder, on Saturday, January 5, CaTS will be performing maintenance causing both network and service outages.

Network Outages
Locations: Student Union (entire building, 7 a.m. - 4 p.m.), University Hall (entire building, 7 a.m. - 4 p.m.), and Russ Engineering Center.

The Student Union and University Hall will experience network outages while aging network equipment is replaced, and the sporadic outages in Russ Engineering Center are due to localized power outages in CaTS Telecom/Networking closets to support the Verizon cellular project.

Service Outages
 From 7 a.m. - Noon, CaTS will be performing server migrations to upgrade the data storage. During this time all access to voicemail and all on-campus printing through Pharos and PrintWright will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
 

Network and Service Outages 12/27-1/5

Thursday, December 20, 2018

CaTS will be performing maintenance causing both network and service outages. The Student Union and University Hall outages are to upgrade aging network equipment, and the sporadic outages are due to localized power outages in CaTS Telecom/Networking closets to support the Verizon cellular project.

Thursday, December 27

Sporadic network outages will occur in

  • Creative Arts Center
  • Fawcett Hall

Friday, December 28

Sporadic network outages:

  • Rike Hall
  • Student Success Center
  • Medical Sciences
  • Hamilton Hall

Scheduled network outages:

  • Tom Hanks Building: 8 - 8:45 a.m.
  • Math and Microbiological Sciences: 8:45 - 9:30 a.m.
  • Millett Hall: 9:30 - 10:30 a.m.
  • Student Success Center: 10:30 - 11:30 a.m.
  • Fawcett Hall: 11:30 a.m. - 12:15 p.m.
  • Diggs Lab: 12:15 - 1 p.m.

Saturday, January 5

Sporadic network outages:

  • Russ Engineering Center

Scheduled network outages:

  • Student Union: 7 a.m. - 4 p.m.
  • University Hall: 7 a.m. - 4 p.m.

Service outages:

On Saturday, January 5 from 7 a.m. - Noon, CaTS will be performing server migrations to upgrade the data storage. During this time all access to voicemail and all on-campus printing through Pharos and PrintWright will be unavailable.

Dayton Campus Wireless Network Outage for 12/20/18

Tuesday, December 18, 2018

On Thursday, December 20, CaTS will perform an upgrade to the campus wireless network. All wireless connectivity for the Dayton Campus will be unavailable from 5 - 7:30 a.m.

If you have issues connecting to the wireless networks after 7:30 a.m., contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu with your location so we can troubleshoot the issue.

VDI System Outage 12/26/18

Tuesday, December 18, 2018

Due to an update of our VDI environment, all VDI systems will be unavailable during the following date and time:

Date: Wednesday, December 26
Time: 8 - 9 a.m.

It is not necessary to power down your VDI during this date and time. 

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Upcoming Network and Service Outages

Friday, December 14, 2018

Over the next several weeks, CaTS will be performing maintenance causing both network and service outages. The Student Union and University Hall outages are to upgrade aging network equipment, and the sporadic outages are due to localized power outages in CaTS Telecom/Networking closets to support the Verizon cellular project.

Network Outages

On the following dates, sporadic network outages will occur in the specified locations:

Date: Thursday, December 27
Locations: Creative Arts Center and Fawcett Hall

Date: Friday, December 28
Locations: Rike Hall, Student Success Center, Medical Sciences, and Hamilton Hall

Date: Saturday, January 5
Locations: Student Union (entire building, 7 a.m. - 4 p.m.), University Hall (entire building, 7 a.m. - 4 p.m.), and Russ Engineering Center

Service Outages

On Saturday, January 5 from 7 a.m. - Noon, CaTS will be performing server migrations to upgrade the data storage. During this time all access to voicemail and all on-campus printing through Pharos and PrintWright will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu
 

Personal Adobe Creative Cloud Contract Information

Monday, December 3, 2018

Recently CaTS provided information on how to purchase Adobe Creative Cloud for personal computers. CaTS is aware that some members of the University are currently in a $20/month year long subscription with Adobe. Below are instructions on how to waive the early termination fee (normally 50% of the remaining contract value). In order to waive this fee, you will need to contact Adobe customer support via email with some of your account information. 

How do I cancel an existing account?

Per Adobe's standard terms, individuals are only eligible for a full refund if cancellation is within fourteen days of purchase. Individual Creative Cloud customers billed on a monthly plan who are switching to Wright State's enterprise coverage are eligible for a waived early termination fee, normally 50% of the remaining contract value. In order to waive this fee, you will need to contact Adobe customer support via email.

How do I transfer/migrate files from one account to another?

Follow this step-by-step guide to use Adobe Creative Cloud to migrate, or transfer, assets. 

What information do I need to include in the email to Adobe?

Send the email below to ecs@adobe.com with the subject line Cancel STE Individual Subscription to Move to New ETLA Enterprise Subscription.

________________________________________

Good Afternoon,

I have a STE individual subscription for Creative Cloud. My University has entered into a new Enterprise agreement (DR2081484) and per University requirements, I am moving to the enterprise software. Per our Adobe Account Manager, Katie Pierce, please cancel the STE subscription without penalty and refund the charges since I have moved to the ETLA.

My STE individual account ID is: [most likely your Wright State email address]
My ETLA enterprise ID is: [your Wright State email address]

If you have questions, you can reach me at [your email] or [your phone number].

Thank you,

[your name]

________________________________________

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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