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CaTS Blog

Microsoft Office 2021 Now Available for University Windows Computers

Thursday, February 2, 2023

CaTS has completed testing on the latest version of Microsoft Office, which offers features and necessary updates to performance and security. This new release is critical to ensure ongoing support for the University’s Windows computers.
What actions do I need to take on my University-Owned Windows computer? 

On January 30, the Microsoft Office 2021 self-service installation became available In Software Center.  CaTS recommends installing the latest version of Office at your earliest convenience.

For assistance using Software Center, please visit

What if this is not completed?

Office 2019 (or any version prior) will not be supported by Microsoft or CaTS later this year.  To ensure data security and consistent user experiences, if a computer has not been upgraded through Self-Service by the Fall Semester, automatic installations will begin without further notification.

What about CaTS-Supported Classrooms and Computer Labs?

CaTS Classroom Technology Support will be deploying Office 2021 this summer, and all spaces will be updated by the beginning of the Fall 2023 Semester.

What about University-Owned Mac (Apple) computers?

Office for Mac utilizes a different versioning method, with the change from Office 2019 to 2021 appearing seamless and within regular automatic updates.  No action is required on these devices.


If you have questions or concerns regarding this update, please contact the CaTS Help Desk at 937-775-4827, or email

Reminder: Important Information Regarding Pilot

Thursday, February 2, 2023

Thank you for reading this important message about the 3rd and final phase of the CaTS-ITS Resource Alignment and Retention Project outlining the purge of Pilot course data.

Why is this happening?
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March 2022 meeting and shared the need for a retention schedule for Pilot. A retention schedule ensures system security best practices, but it will allow for improved system performance and reduce storage needs.  

When is this happening?
ITS will delete courses that have not been accessed in the last six academic years on Thursday, May 4, 2023. Courses that show no record of access before the date of July 31, 2016, will be purged from Pilot.  ITS is working from a September 2022 database to make the determinations.

Going forward, Pilot course content will be kept for six academic years at a time and ITS will complete an annual purge.

What do I need to do?
Extended time has been given so that faculty and staff can download courses you may want to preserve. Instructions can be found at

ITS will not backup this course data.

Where will I store my courses and who can help?
Courses can be zipped and downloaded to local, network or OneDrive storage.
Please contact the CaTS Help Desk at 937-775-4827 or if you have any questions.

We appreciate your attention to this important message. 

Notification of Non-University Sponsored Retirement Message

Friday, January 6, 2023

The CaTS Help Desk was recently made aware that yesterday afternoon a large number of Wright State faculty, staff, and students received an email from an Alexa Brown at Retirement Expert with a subject line of ‘Retirement And Pension Meetings for Wright State University Employees’ indicating eligibility to receive a free consultation for retirement benefits. Please be aware that this message originated from a third-party organization that is NOT affiliated with Wright State University.

Employees are advised to NOT reach out or provide any personal or financial information to them.

If you have any questions regarding this email, please contact the CaTS Help Desk at 937-775-4827, or email

Important Information Regarding 'Email Bombing'

Tuesday, January 3, 2023

Recently CaTS has noticed an increase in Wright State members who are targets of an IT security incident called 'email bombing'.

What is email bombing?

Email bombing is when an attacker registers your email address with hundreds or thousands of mailing lists.

Why was I targeted for email bombing?

The most likely reason someone is doing this to you is because they are trying to hack your account or overwhelm your inbox with messages so that you don't notice an important email about fraudulent activity. People who deal with financial data are more commonly targeted.

A lot of the emails I am getting have an unsubscribe button. Should I click it?

In general, we don't recommend trying to unsubscribe from mailing lists. Most reputable services that do mailings, won't email more than once unless you have confirmed your subscription. Less reputable services may unsubscribe you, but then sell your address to other services.

Can CaTS, Microsoft, or Google block these emails from being sent to me?

Unfortunately this is difficult because the attacker is not directly emailing you. Instead, the attacker is likely using a bot network of hundreds/thousands of IP addresses that are browsing to legitimate websites, entering your email address, and signing you up to receive a newsletter. Some people want to receive some of these newsletters so we cannot globally block them. We cannot block the emails based on the sender's IP address because they are coming from a legitimate newsletter website. We can block the emails based on keywords in the sender address, subject, or body of the email but we run the risk of blocking legitimate emails if we get the filters wrong.


If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email

Upcoming 2022 Winter Break Maintenance

Wednesday, December 21, 2022

CaTS will be performing maintenance over Winter Break (12/23 – 1/2) causing service outages for the following systems:
Date: Monday, December 26
Time: 7 a.m. – 3 p.m.

CaTS will be performing updates to our VDI environment which will require all virtual machines to be shut down. Your VDI will be unavailable during this maintenance period.

CaTS recommends saving any work that you have open, and power down your machine prior to the maintenance date and time.
Date: Tuesday, December 27
Time: 6 a.m. – 9 a.m.

CaTS will be performing upgrades to the Banner system, causing both WINGS Express and Banner 9 Admin to be unavailable during this time.
Date: Tuesday, December 27
Time: 8 a.m. - Noon

CaTS will be performing system maintenance on networking equipment and devices which could cause intermittent connection and access issues to the following services during the first hour (8 a.m. – 9 a.m.): 

  • Dayton Campus wired and wireless networks
  • Residence hall access  
  • Lake Campus and NCMR networks

Access to local network services such as the Home (H:/) drive, VoIP phones, etc. from academic buildings should not be impacted during this maintenance. 

If you have any questions about the maintenance listed above, contact the CaTS Help Desk at 937-775-4827, or email

Wright1 Card Outage for 11/22-11/23

Monday, November 21, 2022

CaTS will be performing an upgrade to the Wright1 Card system beginning Tuesday, 11/22 at 5 p.m. through Wednesday, 11/23 at 5 p.m. During this time, the following Wright1 Card services will be unavailable:

  • Use of Wright 1 Card to purchase items at any of the locations that accept this as a method of payment, including vending areas
  • Printing using the Wright1 Card as a method of payment
  • Lake Campus Residents' Laundry facility
  • Ability to create Wright1 Cards of any kind (new/replacement Wright1 Card creation)

Door swipe access for current Wright1 Card holders and printing using a FOAP for cost recovery instead of personal funds (RaiderCash) will NOT be impacted by this maintenance.

If you have any questions about this maintenance, please contact the CaTS Help Desk at 937-775-4827 or

Quarterly Security Update: Fall 2022

Monday, November 14, 2022

Quarterly Security Update: Two-Factor Authentication Exploits

Two-factor authentication is a powerful tool in the prevention of unauthorized access to email, Office 365 applications, WINGS and WINGS Express, etc.  Unfortunately, hackers can trick individuals into giving away information that would allow access to all of our systems, even with 2FA in place.  This is not a theory, it has happened to a few of our users here at Wright State.  I’ll try to explain how this account compromise can take place and how you can protect yourself against being the victim of this type of attack.

This type of attack starts through email.  A phishing email purporting to be from one of WSU’s departments, such as Payroll, is sent to multiple individuals.  The user is asked to login into our payroll system using a link provided in the email.  This link does not lead to any of our systems, but rather to a page which appears to be our standard authentication page.  If the user were to look closely at the URL of this page pretending to be ours, they would find that the page is hosted at a ‘.com’ site rather than a ‘.edu’ site.  This is the first clue something is wrong.

In this scenario the user logs in to what they think is one of Wright State’s systems.  Now the hacker has the individual’s username and password.  The next step is where the 2FA compromise takes place.  The user is sent to a page telling them to provide a one-time pass code from the DUO mobile app. This is another clue that something is wrong.  Our official DUO 2FA page offers several options on how to confirm your identity, such as a DUO Push, one-time passcode, or in some situations a phone call. On the hackers 2FA page the user has no options other than entering a one-time passcode. This should tell you this is not our 2FA page.

If the individual provides the one-time passcode, the hacker now has all they need to gain access to the user’s account.  The first thing the hacker will do is log in to DUO using the stolen username, password, and one-time passcode where they add their telephone as a second method to confirm 2FA requests.  The hacker now has all they need to continue to access any and all systems the user has rights to.

It’s important to pay close attention to the web pages links lead us to.  Take the time to confirm you are on a WSU webpage and not a ‘.com’ page. If you’re unsure if the email is legitimate, contact the department at WSU that the email claims to be coming from. Also, whenever possible, use DUO Push as your method of confirming your identity. The DUO Push authentication method is not subject to this type of attack.
Due to the weakness of one-time passcodes we may be forced to disable this option in order to protect the WSU community from such attacks.

Student Evaluations: Fall 2022

Monday, November 14, 2022

If you are teaching a course for Fall 2022, you should have received an email(s) from Evaluation Kit listing all the courses that will be evaluated, the evaluation type, and the number of students.

The dates the evaluations will be open is listed in the email. Please review instructions on how to verify your evaluations here: Video help on confirming your course evaluation.

If you are teaching Fall 2022 and:

  1. You did not receive an email(s)
  2. Not all your courses were listed
  3. The evaluation type is inaccurate
  4. The number of students is not correct;

Please contact the CaTS Help Desk at 937-775-4827, or as soon as possible. A ticket will need to be logged with CaTS to resolve any issues, as the information is taken directly from the Banner system.

Please note the following reasons why a course may not be listed:

  1. If the enrollment was less than three students, the course will not be listed or evaluated through this process.
  2. If the course was less than 16 days, it will not be listed or evaluated through this process.
  3. If the course is cross listed, only the “main” course name will be listed. (The “main” course name should be listed.)
  4. If the course ends later in the semester, you will receive a communication four weeks before the end date of that course.
  5. If the course happens later in the semester, the evaluations will go out toward the end of the semester. 

Results cannot be made available until ALL grades for all courses are submitted for the Fall semester. If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or

Important Information Regarding Sensitive Data in Emails

Thursday, October 27, 2022

CaTS has become aware that many individuals have been submitting Public Service Loan Forgiveness (PSLF) forms via email.  This form includes an individual’s Social Security Number and should not be sent via email.

If you have a need to send sensitive data, such as an SSN, bank account number, etc., please use SecureShare ([] rather than email.  For more information on this service, or to request a SecureShare account, please visit

For more information concerning the University’s Information Security policy please review the following, section 11300.10 Email:

Resolved: Current Issues With Webex Recordings in Pilot

Thursday, October 27, 2022

Previous issues with Webex course recordings not being published in Pilot have been resolved. Please be aware that it may take up to 26 hours after a recording has ended for it to appear in Pilot.

If you are still experiencing issues, please contact the CaTS Help Desk at