CaTS Blog

Phone and Voicemail Outage for 3/4/20

Friday, February 14, 2020

On Wednesday, March 4 from 2 - 5 a.m., CaTS will be performing a software upgrade on all campus phone lines, including emergency lines and the emergency 'Blue Light Pedestals' located around campus. During this time you may experience periodic phone and voicemail outages.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Upcoming Xerox Printer/Copier Project

Tuesday, February 11, 2020

I wanted to give some details about an upcoming project CaTS will be working on that will impact many of our faculty and staff. Over 5 years ago, Wright State signed a contract with Xerox to provide managed print services to the university. That contract is set to end on June 30th, 2020. Wright State does not own any of the current devices which means they will all need to be replaced. We have decided to work with Comdoc, which is a wholly-owned subsidiary of Xerox, that has recently signed an aggressively priced contract with the Inter University Council of Ohio. 

We are moving away from the managed print model we were using with Xerox, and instead will be leasing brand new equipment from Comdoc. Not only will this new model save the university money, it gives colleges, departments, and administrative areas some choice over their printing and copying environment. I understand from talking with  many faculty and staff, that the implementation of the Xerox contract 5 years ago caused a great deal of anxiety and stress that might have been avoided with a more customer focused approach. Our goal is to make this transition as smooth as possible for everyone. I have assembled a committee made up of faculty, staff, CaTS employees, BFOs, and administrators to help guide us through the planning and implementation of this project. 

We plan to have a CaTS lead that will meet with each area individually to review their current print/copy environment and collectively decide what device types and locations make sense moving forward. This process should start in early March and run through the end of August 2020 (because of the relationship with Xerox and Comdoc, we can extend the Xerox contract by a few months).

If anyone has any questions, concerns, or feedback, please feel free to reach out to me directly.

Craig Woolley
Chief Information Officer

Phishing Scam Notice for 2/11/20

Tuesday, February 11, 2020

The  Help Desk was recently notified of an email phishing scam that targets Wright State members. The message comes from richard.miller@csun.edu, with the subject line '2020 Payroll Schedule Requests'. 

BEGIN COPY OF SCAM MESSAGE

Hello,

Please see this salary schedule request for February 2020 from the Payroll department

<link>

Richard S. Miller, Ph.D.
Psychologist and Director of Training, Emeritus
University Counseling Services
Wright.edu l Office of Faculty Affairs

END COPY OF SCAM MESSAGE

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Switching User Interfaces in Salesforce

Tuesday, January 28, 2020

Recently, Salesforce switched it's default user interface to 'Lightning' instead of 'Salesforce Classic'. If you want to switch back to Salesforce Classic, follow the steps below.

  1. Login to Salesforce at wright.edu/salesforce
  2. Click on the avatar symbol in the top righthand corner
  3. Select Switch to Salesforce Classic

This will set the default view back to Salesforce Classic for your account. If you want to switch back to Lightning as your default view, follow the same steps listed above.

For assistance switching between these user interfaces, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu.

Mail List Transition

Tuesday, January 28, 2020

In early February CaTS will move the faculty, staff, and announce mailing lists from the University's legacy mailing list server to new lists within Office 365. Everyone currently subscribed to these lists will remain subscribed once this move is complete.

What's Changing: 

  1. Adding and removing yourself from the Announce, Fac-l, or Staff-l mailing lists will be done through Outlook on the web. Here's how: https://web.microsoftstream.com/video/50c5b5fa-a579-4c52-81c6-82fda928b3a2.
  2. The subject line will no longer be prefixed with the specific list name.
    1. If you use inbox rules based on the subject line to filter these emails, you can update these to the 'To:' field for the respective list's email address (i.e. announce@wright.edu). More instructions for setting up inbox rules can be found at https://support.office.com/en-us/article/use-inbox-rules-in-outlook-on-the-web-8400435c-f14e-4272-9004-1548bb1848f2.
  3. The From: address will only display the original sender's address.

Please contact the CaTS Help Desk at helpdesk@wright.edu for assistance or questions.

Important Information for Placing Local Phone Calls

Tuesday, January 28, 2020

Much of what is covered below pertains to your cellular or home services as well. The Carrier companies are mandating a change to our dialing area that incorporates the 10-digit dialing plan that many other areas across the country have been experiencing for many years. Remember to update all of your contact lists.

New Dialing Procedures for Placing Local Calls
The local carrier is mandating:

Beginning Saturday, February 8, 2020, you will be required to dial the area code + the telephone number when placing local calls. This means all calls in the 937 area code that are currently dialed with seven digits will need to be dialed using the area code. The same dialing procedure will apply to phone numbers assigned to the new 326 area code.

All customers can begin using the new dialing procedures before February 8. 

Here on campus we have already created this capability so that you can begin the new dial plan now.

Why is This Change Necessary?
To ensure a continuing supply of telephone numbers, the 326 area code is being added to the area served by the 937 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number; including calls within the same area code.

What Actions Do I Need to Take?
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, internet dial-up numbers, alarm and security systems or gates, speed dialers, call forwarding settings, voicemail services for your personal devices, etc.

What Will Remain the Same?

  • Your phone number, including area code
  • The price of a call, coverage area, or other rates and services
  • You can still dial just three digits to reach 911
  • When dialing a number with a 937 or 326 area code from a campus phone, you will still need to enter 9 before entering the 10-digit phone number (ex. 9-937-XXX-XXXX). This will prevent a long distance fee from being incurred. If you are making long distance calls, you will need to enter 9-1 before entering the 10-digit phone number (ex. 9-1-513-XXX-XXXX)

Quarterly Security Reminders: Spring 2020

Thursday, January 23, 2020

Hello!
Welcome to the Spring 2020 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This quarter's newsletter will provide you with information about Wright State's computing environment; hopefully you will find it somewhat interesting!

Recently, I have been thinking about how the Wright State community might view information security as it relates to our efforts here at the University. The information I'm sharing with you today is generated by a trusted third party that reports on how our computing environment looks, as viewed from outside Wright State's network.

The first item I'm passing on is a report which compares our rate of Botnet Infection against the Education Industry Average. As the report below indicates, in the past year we have had 3 computers that were infected with some type of botnet. A botnet is a number of internet-connected devices, each of which is running one or more bots. Botnets can be used to perform distributed denial-of-service attack, steal data, send spam, and allows the attacker to access the device and its connection. On average it took us 1 day to respond to the infection and remediate the issue, which is 61.5% faster than the average for higher education. The number of infections for higher education in the last year is 368, over 1 infection a day.

This may sound like I'm patting CaTS on the back, but actually this is an acknowledgment of the WSU community. Faculty and staff generally do a good job of reporting problems very quickly, so if the antivirus software and the other security systems don't detect a problem the faculty and staff do. The third party company gave us a grade of B.

Botnet Infections
Grade: B

Wright State University
In the top 20% of all companies

  • 0 - This Week
  • 3 - Past Year
  • 1 - Average Duration

Education Industry Averages 

  • 3 - This Week
  • 368 - Past Year
  • 2.6 - Average Duration

61.5% faster to resolve events than the Education industry average.

Just in case we're all getting too self-assured about our computing habits and how well we are doing, there's another area where our score isn't so great. This deals with unwanted programs that get installed on our computers that might pose a threat due to the nature of the program. The programs are not necessarily malicious but they collect lots of information about the user's browsing habits and often are not written very well. Nearly all of these programs are add-on toolbars for browsers such as Internet Explorer, Edge, Chrome, and Firefox.

As you can see below, our grade isn't great even though the number of events compared to the industry average is lower, as we take longer to remove the software. This may be due to people not realizing the software might be a problem, which is why it is important for us to provide you with security updates.

What can we do about this? If you see an unexpected tool bar show up in y our browser of choice, I strongly suggest it be uninstalled.

Potentially Exploited
Grade: D

Wright State University
In the bottom 30% of all companies

  • 2 - This Week
  • 187 - Past Year
  • 4.6 - Average Duration

Education Industry Averages

  • 8 - This Week
  • 963 - Past Year
  • 2 - Average Duration

130% slower to resolve events than the Education industry average.

Overall, I believe Wright State members do a good job of alerting CaTS to security threats that they encounter. If you ever have questions about IT security, you can always visit the IT security website, or contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Select WINGS Express Services Now Requiring Two-Factor Authentication

Wednesday, January 22, 2020

Beginning Tuesday, January 28, two-factor authentication will be required for Wright State faculty, staff, and student employees when accessing certain services within WINGS Express, regardless of your location or campus network connection.

Which Services Are Affected?
Affected WINGS Express services include:

  • Faculty Grade Summary
  • Final Grades
  • Student Xtender Documents
  • Direct Deposit Allocation
  • Pay Stub
  • Tax Exemptions or Allowances
  • W2 Year End Earnings Statement
  • W-2c Corrected Wage and Tax Statement

When Will This Happen?
The WINGs Express services listed above will require two-factor authentication on Tuesday, January 28.

Why Is This Happening?
With the release of Banner, the University is consolidating account credentials down to a single campus username and password, and moving away from the use of the UID and PIN for authentication. Wright State is requiring two-factor authentication to further enhance your account's security for services containing sensitive information.

What Actions Do I Take Now?
Faculty and staff should have already previously enrolled in two-factor authentication to access services such as WINGS, Office 365, ServiceNow, and more. You do not need to re-enroll in Duo when this change is implemented.

Student employees who have not enrolled in Duo will need to do so to access the services listed above. Once enrolled, you will also be required to use two-factor authentication to access WINGS, Office 365, ServiceNow, and more when off campus or using the campus wireless networks.

What Differences Will I Notice?
The major difference you will notice is that you will ALWAYS need to authenticate using two-factor when accessing these WINGS Express services, regardless of being on or off campus, on a wired connection, or connected to a wireless network. Two-factor authentication for WINGS, Office 365, ServiceNow, and more will continue to only be required when off campus or using the campus wireless networks.

More Information and Instructions
Please visit wright.edu/2fa for more information concerning the two-factor service.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

New Wright State Mobile App Available Now!

Tuesday, January 14, 2020

A new, upgraded mobile app to access your Wright State information is now available!

CaTS is excited to announce Wright State has partnered with Ellucian, which offers technology solutions designed for students specifically to meet the needs of higher education, to launch the new app. The Ellucian GO app is free for iPhones through the App Store, or for Androids through the Google Play Store.

Download the Mobile App Here:

Once you have downloaded the Ellucian GO app, search for 'Wright State University'. Click on the menu icon in the top left hand corner to get started; if you select a menu link with a lock next to it, you will be prompted to log in with your Campus 'w' username and password. 

Features of the new app include:

  • Email
  • Pilot
  • Grades
  • Courses 
  • Academic Support
  • Student Account
  • Directory and Maps
  • The Guardian
  • Events Calendar
  • Social Media

Access to the old Wright State app will be discontinued in the near future.

For more information, visit wright.edu/wrightstateapp. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu

Password Management Self-Service Update

Tuesday, January 7, 2020

Beginning January 6th, the self-service Campus password reset function using the ‘Password Management’ link on the WINGS login page will begin requiring either a personal email address, or a mobile phone number currently on file for you.

This change will eliminate the need for your UID/PIN and security questions, and allow you to reset your Campus password through a process similar to your other personal, non-Wright State accounts.

To ensure we have accurate, up-to-date information on file for you, check WINGS Express by following the instructions listed here: http://www.wright.edu/information-technology/blog/article/updates-to-contact-information-in-wings-express.

Why is This Necessary?
This update is in preparation for the upcoming move to a single username and password to log in to many systems including WINGS Express. In the near future, when using the self-service ‘Password Management’ service you will have the ability to receive a one-time access code sent to an external, non @wright.edu email account, or a cell phone with SMS service.

Questions?
If you have any questions, or for assistance updating your information through WINGS Express, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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