CaTS Blog

Fall 2018 Classroom Upgrade Information

Tuesday, July 17, 2018
Windows 10 Upgrade

Instructor Station Computer Change

CaTS will be replacing existing classroom Mac Minis with Windows-based Dell 5050s. This plan has been vetted through various college computing committees, the Faculty Senate IT Committee, and Faculty Senate.

There will no longer be an option to use Mac OS from the instructor workstation unless using one of the alternatives listed at https://www.wright.edu/information-technology/services/summer-2018-class....

More information regarding this transition is available at https://www.wright.edu/information-technology/services/summer-2018-class....

To view a list of classroom upgrade dates, visit https://www.wright.edu/information-technology/services/summer-2018-class.... CaTS will also send weekly emails through the end of August regarding these changes.

Windows 10 Migration

As announced on July 12, CaTS will begin the migration from Windows 7 to Windows 10. All existing computer labs and registrar-scheduled classroom instructor workstations will be upgraded before the Fall 2018 Semester.

Windows 10 is the latest operating system released by Microsoft and features cosmetic differences from Windows 7. This transition is necessary due to Microsoft's planned end of support of Windows 7 in January 2020.

All registrar-scheduled electronic classrooms will now run Windows 10.

Classroom Training

To schedule a training session for the new instructor computers, or any classroom equipment, contact cats-training@wright.edu; a CaTS training representative will contact you shortly to arrange a session in your Fall Semester classroom.

All classrooms & computer labs will be unlocked beginning August 20, Monday-Friday 8:00am-5:00 pm, if you wish to test the new equipment. If you would like access to a classroom or computer lab during normal business hours before August 20, please contact the CaTS Help Desk to request access.

With an anticipated increase in the number of classroom-related calls during the first two weeks of the semester, CaTS strongly encourages faculty to become familiar with the new instructor computers prior to the beginning of Fall Semester.

Questions?

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk.wright.edu.

Campus Windows 10 Upgrade

Thursday, July 12, 2018
Windows 10

In early July, CaTS began the migration from Windows 7 to Windows 10. The scope of this migration will include:

  • All newly purchased, university-owned Windows computers.
  • Existing university-owned Windows computers.
  • Existing Windows computer labs and classroom instructor stations. More information regarding this update will be sent out shortly.

What is Windows 10?
Windows 10 is the latest operating system released by Microsoft and features cosmetic differences from Windows 7. This transition is necessary due to Microsoft's planned end of support of Windows 7 in January 2020.

How Will This Upgrade Affect Me?

  • Computers purchased after July 1 will come pre-installed with Windows 10.
  • Existing computers will need to be upgraded or replaced by January 2020.

Demos, Training, and Known Issues

  • The 026 LX virtual computer lab currently features machines running on Windows 10. If you are interested in trying out Windows 10, you can visit this 24 hour lab at your convenience.
  • General Navigation training for Windows 10 will be available as CaTS begins this transition. Training will be available in 005 Library Annex on the following dates:
  • Current Known Issues and FAQs are available on the Windows 10 project website. You can view these and read more about this project at: https://www.wright.edu/information-technology/windows-10-upgrade.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 7/7/18

Tuesday, July 3, 2018
banner maintenance

CaTS will be conducting maintenance on the Banner system on Saturday, July 7 from 6 a.m. - 6 p.m.. This maintenance is to prepare Banner for the upcoming conversion of Pilot to the Cloud.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time. The Password Management tool in WINGS will also be unavailable.

Questions?

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Systems Unavailable 6/30 - 7/1

Thursday, June 28, 2018

To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 7 p.m. on Saturday, June 30, 2018, until 1 a.m. on Sunday, July 1, 2018.

  • WINGS Express
  • Banner Admin
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Payments in Salesforce (admissions/orientation)
  • Student Onboarding in Salesforce (admissions)

For questions regarding this maintenance, send an email to helpdesk@wright.edu.

Monthly Security Reminder: June 2018

Tuesday, June 26, 2018

Data Classification and Risk

Welcome to the June 2018 edition of the Monthly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data. This month's focus is on data classification and risk.

All universities manage large amounts of data, which falls under one regulation or another. A few examples include:

  • HIPAA - Health Insurance Portability and Accountability Act
  • FERPA - Family Educational Rights and Privacy Act
  • PCI-DSS - Payment Card Industry Data Security Standard

Some data is considered directory and public information, which can be viewed by the general public, unless a specific request is made to make such information private. To help all of us understand how to handle the various data types in a safe and compliant manner, CaTS has created a reference document, which can be found at https://wrightstate.service-now.com/kb_view.do?sysparm_article=KB0010407.

CaTS highly recommends reviewing the document and double checking your processes to make certain they comply with the various regulations we are subject to as a university.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

For more security tips, best practices, and guidelines, visit the Information Security website

Wireless Maintenance for 6/19/18

Tuesday, June 26, 2018

Due to a system upgrade on portions of the wireless infrastructure, the following wireless networks will be unavailable Tuesday, June 19 from 6 a.m. - 7:30 a.m.:

  • WSU Secure
  • Ellis
  • Ellis Registration
  • Nutter Center public wireless

Due to their use of the WSU Secure network, AppleTVs will also be unavailable within classrooms and conference rooms.

WSU EZ Connect will still be available during the wireless maintenance.

Important Security Reminder: Phishing

Tuesday, June 26, 2018

CaTS has noticed an increase in the number of phishing attempts at the beginning of Fall, Spring and Summer semesters. Below is information to help keep your Wright State accounts secure:

What are phishing scams?

  • Phishing scams are emails designed to trick you into sending an unknown third party your account information or other personal or financial information.
  • These emails may look like they’re coming from Wright State, CaTS, your bank or credit card issuer, or any other institution you do business with.
  • The links in phishing emails will often take you to a web page that mimics our login page; in such cases, go directly to the web page by typing in the URL such as wings.wright.edu rather than trusting the link.

How can you avoid phishing scams?

  • Remember that CaTS, WSU, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email.
  • Never respond to a suspicious email or click links in those emails.
  • Don’t give out your personal information to anyone via email.
  • Don’t download attachments from an email unless you trust the sender.

If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk at (937) 775-4827. We can help you determine whether the email you received is real or not.

Upcoming System Maintenance and Upgrades

Tuesday, June 26, 2018

Over the next few days, both Panopto Cloud and the Wright State voicemail system will experience outages due to maintenance or upgrades.
See below for details.

For questions regarding these maintenance items, contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

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Saturday, June 9, 7:00 – 11:00 p.m.

Panopto Cloud customers will be upgraded to Panopto 5.7. This upgrade will require downtime:

  • Sites will be updated from 7:00pm to 11:00pm EDT.
  • We expect up to 4 hours of downtime.

During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.

For more information on this outage: visit https://www.wright.edu/information-technology/blog/article/panopto-cloud-upgrade

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Monday, June 11, 6:00 – 6:30 p.m.

CaTS will be conducting maintenance on the campus voicemail system. During this time, users will not be able to access or leave voicemails.

New Student Orientation

Thursday, June 7, 2018

Welcome, Wright State Students!

We're excited to start another year here at Wright State, and we're glad to have you along for the ride! During our presentation, you received a brief overview of our services and an Account Guide to refer to later. Here you can access the PowerPoint you saw during our session, along with an electronic copy of our Student Tech Handbook. Both of these can also be found on our Getting Started for Students page.

Remember, CaTS is here to help! If you ever have tech questions, give us a call at (937) 775-4827, or email us at helpdesk@wright.edu. For quick, on the go questions, tweet us @WrightStateIT and we'll be happy to help.

New Student Orientation-CaTS Presentation (PDF)

Banner 9 Admin Updates

Tuesday, May 15, 2018

On Monday, May 14th, Banner 9 Admin was switched to Ellucian's default blue colors on the Banner 9 pages. 

The Application Navigator (Home) page will remain Wright State themed, so the Main menu, Search, Recently Opened, etc. options will still reflect Wright State green and gold. 

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