CaTS Blog

VDI System Reboot 9/12/18

Thursday, September 13, 2018

Due to a technical issue that occurred earlier this morning, a reboot of the VDI environment is required. The reboot will take place at 8 p.m. tonight, 9/12, and will cause campus VDIs to be unavailable for approximately one hour.

Save any work that you have open and power down your machine prior to the time of the reboot.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

WebEx Meeting Center Now Available!

Tuesday, September 11, 2018

Cisco WebEx Meeting Center is now available for all Wright State faculty, staff, and students!

What is Meeting Center?

Meeting Center provides a robust set of tools and solutions for communicating and working together remotely. Your online meetings will benefit from high-quality audio and videoconferencing software, screen sharing capabilities, document sharing, and chat functions. With participation limits of up to 1000 participants per meeting, and no limit to the number of meetings that can be simultaneously hosted on the WebEx service, you don’t have to worry about not having enough ‘seats’ in your conference or meeting.


How do I Access Meeting Center?

You can log in right now to Meeting Center by visiting wright.webex.com


Where Can I Learn More?

For more information about WebEx Meeting Center at Wright State, visit the following website: Cisco WebEx Meeting Center


Anything Else I Should Know?

Here are some important notes regarding WebEx Meeting Center.

  • WebEx Meeting Center is replacing Skype for Business as Wright State’s official tool for online meetings. Learn more on the Cisco WebEx Meeting Center website.

Be on the lookout for additional announcements and important information as we begin this transformation to your collaboration abilities at Wright State!
 

Update on Adobe Creative Cloud Personal Purchases

Tuesday, September 4, 2018
Adobe Creative Cloud

Wright State Faculty and Staff,

CaTS is aware that Adobe has modified their process requirements to distribute Adobe Creative Cloud software for work at home purposes. This change caused a significant increase in the cost of buying Adobe Creative Cloud software from the Wright State OnTheHub website.

Since becoming aware of this change, CaTS has been working with the appropriate vendors to once again be able to distribute this product for a minimal yearly charge, instead of the standard $20/month educational discount currently being offered. This new contract agreement will also allow students to purchase the software at a discounted price. Prices for faculty, staff and students will be available through OnTheHub when an agreement has been finalized, and will be offered at a significantly decreased rate. CaTS will also notify campus when new pricing options are available.

We understand the frustration this has caused many of you, and are working quickly to correct this issue. If you have further questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Phishing and Fake Job Offer Scams

Thursday, August 30, 2018
phishing

CaTS has noticed an increase in the number of phishing attempts at the beginning of Fall, Spring, and Summer semesters. Below is information to help keep your Wright State accounts secure:

What are Phishing Scams?

  • Phishing scams are emails designed to trick you into sending an unknown third party your account information or other personal or financial information.
  • These emails may look like they're coming from Wright State, CaTS, your bank or credit card issuer, or any other institution you do business with.
  • The links in phishing emails often take you to a web page by typing in the URL such as wings.wright.edu rather than trusting the link.
  • Many email scams often contain fake job offers; if an email contains poor grammar or wording, or seems too good to be true, it most likely is.

How Can You Avoid Phishing Scams?

  • Remember that CaTS, WSU and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email.
  • Never respond to a suspicious email or click links in those emails.
  • Don't give out your personal information to anyone via email.
  • Don't download attachments from an email unless you trust the sender.

Questions?

If you receive an email and are unsure if the message is a scam, contact the CaTS Help Desk at (937) 775-4827. We can help determine whether the email you received is real or not. 

Systems Restored 8/28/18

Tuesday, August 28, 2018

Earlier system connectivity issues with WINGS Express and Banner Admin have been resolved.

If you experience further issues, contact the CaTS Help Desk at (937) 775-4827.

Banner Outage for 8/28/18

Tuesday, August 28, 2018

CaTS is currently experiencing intermittent issues with WINGS Express and Banner Admin. The following services may be temporarily affected:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • ODS/Cognos

CaTS is actively working on this issue and will notify campus when these services have been fully restored. 

Final Reminder: Fall 2018 Classroom Upgrade Information

Wednesday, August 22, 2018

As previously announced, over the summer CaTS replaced all classroom Mac Minis with Windows-based Dell 5050s. Additionally, all registrar-scheduled classrooms were upgraded to Windows 10. With the exception of 191 Joshi Research Center which will be upgraded on Friday, August 24, all upgrades are now complete. To view the upgrade schedule and additional comments, visit https://www.wright.edu/information-technology/services/summer-2018-class...

All classrooms and computer labs were unlocked beginning August 20, Monday-Friday 8 a.m. - 5 p.m., if you wish to test the new equipment. However, rooms may be reserved for both academic and non-academic events, preventing access to those rooms. To confirm room availability, email cats-training@wright.edu.

To schedule a training session for classroom equipment, contact cats-training@wright.edu; a CaTS training representative will contact you shortly to arrange a session in your Fall Semester classroom.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

VDI System Outage 8/18/18

Thursday, August 9, 2018

Due to a migration of our VDI environment to new server clusters, all VDI systems will be unavailable during the following date and time:

Date: Saturday, August 18
Time: 12:30 - 1:30 p.m.

Save any work that you have open and power down your machine prior to the maintenance date and time.

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Upcoming System Maintenance

Thursday, August 9, 2018

Over the next few days, CaTS will be performing maintenance and upgrades to the following systems:

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Saturday, August 11, 9 p.m. - Sunday, August 12, 3 a.m.

Due to an upgrade of our storage systems, H:, K:, and R: drives and datafeed will be down.

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Saturday, August 11, 8 p.m. - Midnight

CaTS will be migrating our server infrastructure to new equipment. Most systems will experience a 20-30 minute outage during this time period as the servers are migrated.

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Sunday, August 12, 5 - 7:30 a.m.

System updates will be performed on the Banner application and database servers. This maintenance is necessary in order to implement operating system patches

Access to all Banner-related services will be unavailable, including:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • ODS/Cognos

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Saturday, August 18, 7 a.m. - Noon

Various modules in Banner 8 Admin and Banner 9 Admin will be upgraded to their most recent versions. During this time, Banner 9 Admin will be unavailable for approximately one hour. The Employee tab in WINGS Express will be unavailable for the duration of the upgrade.

All other WINGS Express services and Banner 8 Admin will be accesible during this upgrade. 

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If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Reminder: Fall 2018 Classroom Upgrade Information

Wednesday, August 8, 2018

Classroom Computer Changes

As a reminder, this Summer CaTS is replacing all classroom Mac Minis with Windows-based Dell 5050s. Additionally, all registrar-scheduled classrooms will be upgraded to Windows 10.

You can check the status of this upgrade at https://www.wright.edu/information-technology/services/summer-2018-class...

For Mac Users Using a USB Drive

CaTS recommends putting your classroom materials into Pilot to access during your class. However, if you will be using a USB drive, test your course content before Fall Semester to make sure it's formatted correctly in Windows 10. There are two options available:

  1. Come to the Help Desk during our open hours and test content using a self-service cart set up in 025 Library Annex.
  2. Schedule a one-on-one training session in your classroom using the Classroom Training Request form. Check the schedule in the Electronic Classrooms and Computer Lab Upgrade Schedule linked above to ensure your training date is after the upgrade has been performed in your classroom.

Classroom Equipment Training

To schedule a training session for classroom equipment, contact cats-training@wright.edu; a CaTS training representative will contact you shortly to arrange a session in your Fall Semester clasroom.

Windows 10 Training

Formal, stand-up training sessions for Windows 10 are currently being offered by CaTS. To view training dates, visit https://www.wright.edu/information-technology/services/windows-10-upgrad...

Questions?

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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