CaTS Blog

New Wright State Mobile App Available Now!

Tuesday, January 14, 2020

A new, upgraded mobile app to access your Wright State information is now available!

CaTS is excited to announce Wright State has partnered with Ellucian, which offers technology solutions designed for students specifically to meet the needs of higher education, to launch the new app. The Ellucian GO app is free for iPhones through the App Store, or for Androids through the Google Play Store.

Download the Mobile App Here:

Once you have downloaded the Ellucian GO app, search for 'Wright State University'. Click on the menu icon in the top left hand corner to get started; if you select a menu link with a lock next to it, you will be prompted to log in with your Campus 'w' username and password. 

Features of the new app include:

  • Email
  • Pilot
  • Grades
  • Courses 
  • Academic Support
  • Student Account
  • Directory and Maps
  • The Guardian
  • Events Calendar
  • Social Media

Access to the old Wright State app will be discontinued in the near future.

For more information, visit If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or

Password Management Self-Service Update

Tuesday, January 7, 2020

Beginning January 6th, the self-service Campus password reset function using the ‘Password Management’ link on the WINGS login page will begin requiring either a personal email address, or a mobile phone number currently on file for you.

This change will eliminate the need for your UID/PIN and security questions, and allow you to reset your Campus password through a process similar to your other personal, non-Wright State accounts.

To ensure we have accurate, up-to-date information on file for you, check WINGS Express by following the instructions listed here:

Why is This Necessary?
This update is in preparation for the upcoming move to a single username and password to log in to many systems including WINGS Express. In the near future, when using the self-service ‘Password Management’ service you will have the ability to receive a one-time access code sent to an external, non email account, or a cell phone with SMS service.

If you have any questions, or for assistance updating your information through WINGS Express, contact the CaTS Help Desk at (937) 775-4827, or email

Voicemail Outage for 1/7/20

Tuesday, January 7, 2020

On Tuesday, January 7 from 6 - 7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email

Two-Factor Authentication for Pilot Required January 6

Thursday, December 19, 2019

Beginning January 6th, 2020, two-factor authentication will become mandatory for all faculty and staff when accessing Pilot from off campus, wireless, or VPN connections. When logging into Pilot via, you will be prompted with the same two-factor authentication screen you receive when accessing services such as WINGS, Office 365, and ServiceNow.

What is Two-Factor Authentication?

Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (cell/smart phone, key fob, landline phone).

Benefits of Two-Factor Authentication

  • Increased online security
  • Increased security for your Wright State accounts

What Actions Do I Take Now?

CaTS began requiring two-factor authentication via Duo mobile for all faculty, staff, and delegated users on June 3, 2019. You do not need to take any action if you have already enrolled in this service.

What Differences Will I Notice?

The only difference you will notice is the two-factor authentication prompt when logging into Pilot at with your Campus 'w' username and password. If you have the 'Remember Me' box checcked on the workstation and browser you're attempting to access Pilot on, you won't need to perform Duo two-factor authentication until this expires.

For more information regarding two-factor authentication, visit If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email

WINGS Express Outage for 12/22/19

Thursday, December 19, 2019

On Sunday, December 22, CaTS will be performing software upgrades causing WINGS Express to be unavailable between 8 - 10 a.m. During this time, you will not be able to access any services in WINGS Express.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email

VDI Outage for 12/27

Thursday, December 12, 2019

Due to an upgrade of our VDI environment, all VDI systems will be unavailable during the following date and time:

Date: Friday, December 27
Time: 8 a.m. - 4 p.m.

It is not necessary to power down your VDI during this date and time, however CaTS recommends saving your work beforehand.

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email

Spring 2020 Classroom Software Needs

Tuesday, December 10, 2019

CaTS will soon be preparing our electronic classrooms for the 2020 Spring Semester. If you need specialized software installed in your classroom for the Spring Semester and have not already requested it from CaTS, please submit your request by Friday, January 3, 2020. 

Visit the following website to see a list of software already installed on classroom computers:

If the software you require is not listed, send a request to A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email

Hours of Operation for 12/14/19

Tuesday, December 10, 2019

On Saturday, December 14, the CaTS Help Desk will be open for phone support only from Noon - 6 p.m. due to the power outage in the Library Annex and Fawcett Hall. 


Office 365 Clutter Folder Moving to Focused Inbox

Monday, December 2, 2019

After January 31, 2020, your Clutter folder for your Office 365 Wright State email account will no longer be available. 

Focused Inbox will replace Clutter and is now available to all Office 365 customers. Focused Inbox helps you focus on the emails that matter most to you. It separates your inbox into two tabs - 'Focused' and 'Other'. Emails you need to act on right away are in the Focused tab, while the rest will be filtered to Other. You can switch between tabs at any time to access your emails. 

Enabling Focused Inbox in Office 365

  1. Log in to Office 365 at
  2. Click on the gear icon in the top righthand corner
  3. Click on the toggle button for 'Focused Inbox'

This will enable Focused Inbox. You can switch between your Focused Inbox and Other folder by selecting the tabs for either folder:

For more information about the change to Focused Inbox, visit If you have any questions, including how to turn Focused Inbox on, contact the CaTS Help Desk at (937) 775-4827 or email


Checking Your Wright State Email

Friday, November 15, 2019

How to Check Your WSU Email

WSU email is the primary means of communication for many of the departments on campus.  It is recommended that you check your WSU email daily, to avoid missing any important messages.

  1. Visit (or visit and click the WINGS icon in the upper-right hand corner of the page)
  2. Enter in your Campus User Name (eg. w###abc- the letter w, 3 numbers, and your 3 initials)
  3. Enter in your Password
    1. Your campus username and password can be found on your letter from Admissions
    2. If you do not have your campus username and password, call CaTS (Wright State's IT services department) at (937) 775-4827
  4. Note: If this is your first time logging into WINGS, you will be prompted to change your Password for security purposes
  5. Once in WINGS, click on the ‘Office365/Email’ icon in the upper right-hand corner of the page


Checking Your 'Clutter' Folder

Your Wright State email will sometimes filter out email it thinks is 'junk mail'; check your Clutter folder to make sure you're not missing anything important!

  1. Open your email following the steps above
  2. On the left-hand side of your email, select the 'Clutter' folder below 'Inbox' 

Turning Off Your 'Clutter' Folder

If you wish to turn Clutter off, follow the steps below:

  1. Open your email following the steps above
  2. Click on the gear icon in the upper right-hand corner of your email screen
    1. Select “Options”
    2. Select "Clutter" under 'Automatic Processing'
    3. Deselect "Separate items identified as clutter"
    4. Select "Save"
  3. To turn Clutter back on, follow steps a and b, then select "Separate items identified as clutter" and click "Save"


How to Forward your WSU Email to External Email Accounts

If you have an external email account that you would like your WSU email account forwarded, follow these steps.

  1. Go to
  2. Enter your campus username and password
  3. Click on the gear icon in the upper right-hand corner of your email screen
  4. Click on Mail under Your app settings.
  5. On the left, under the Accounts submenu, click on Forwarding.
  6. Select the radio button for Start Forwarding.
  7. Type in the email address you want to forward your mail to.
  8. Click Save.
  9. To stop forwarding, follow steps 1-5 above then select the Stop Forwarding radio button, followed by the Save button.