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CaTS Blog

Important Information About macOS Catalina

Tuesday, October 15, 2019

Please disregard if you are a Windows PC user

Wright State Faculty and Staff macOS users,

Recently, Apple announced their latest Mac operating system update 'Catalina' would be available on Monday, October 7. At this time, certain CaTS applications do not support this latest update for Mac devices.

CaTS is aware that printing using the university's managed print is currently unavailable for machines that have been upgraded to Catalina.

Please do NOT update your university-owned macOS. CaTS will be testing various applications on the new operating system, and will notify campus when it's appropriate to update your system.

If you have questions, contact the CaTS Help Desk at (937) 775-4827, or email

Notice of Data Compromise

Friday, October 11, 2019

CaTS was recently notified that the textbook rental company Chegg suffered a data breach in April 2018. The breach affected approximately 40 million Chegg customers, some of whom are Wright State students and faculty. As of mid-September, the stolen credentials from the breach have been discovered on publicly accessible sources.

If you are or have been a customer of, below is information on  how you can ensure both your Wright State and personal accounts remain safe:

  • If the password you used for Chegg is the same password used for any of your Wright State accounts, please change your passwords for those accounts. Visit for instructions on how to change your passwords.
  • Go to the Chegg website and change your password immediately.
  • If you have used the Chegg password for other sites you use, change the password on those sites as soon as possible.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email

Blackboard Collaborate Now Available

Tuesday, October 8, 2019

Recent issues with Blackboard Collaborate have been resolved. 

If you continue to experience issues accessing this service, contact the CaTS Help Desk at

Blackboard Collaborate Currently Unavailable

Tuesday, October 8, 2019

CaTS has been made aware that Blackboard Collaborate is currently unavailable. All access to their website is also unavailable, however please visit for updates once service has been restored.

CaTS will notify Campus once this issue has been resolved. 

Network Shared Drive Upgrade for 10/7/19

Friday, October 4, 2019

On Monday, October 7, between 10 p.m. - Midnight, CaTS will be performing a hardware upgrade, which could potentially cause a momentary interruption in network shared drive access. 

CaTS recommends saving all work prior to leaving work for the evening. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email

Voicemail Outage for 9/24/19

Thursday, September 19, 2019

On Tuesday, September 24 at 6 a.m., CaTS will be performing a reboot of the campus voicemail server causing a 30 - 45 minute voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email

Properly Managing Sensitive Data

Monday, September 16, 2019


Welcome to the Fall 2019 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data.

Recently, I was taking some IT security training to keep my knowledge up to date. In the training, I was reminded of the difference between Information Security Awareness, and Information Security Training. These terms are often used together, for example, stating that our company has an Information Security Awareness Training Program.

As I see it, information security awareness is being mindful of our responsibility in handling sensitive information, the use of our information systems such as Pilot, Banner, email, and the use of our local computers.

Being aware of the responsible use of technology and the need to handle sensitive data properly is only part of the equation. We also have to know how to perform in various situations. For example, Jerry needs access to some sensitive information I have stewardship over, and I need to transmit that data to Jerry in a secure way. Knowing how to get that information to Jerry in the right way is where security training comes in. Information security training gives us the knowledge we need to handle situations like this without creating a risk to the university. If there's a gap in knowledge, problems can occur.

In the coming months CaTS will be developing some additional training to assist the WSU community in understanding how to identify sensitive data, determining the best place to store sensitive data, and determining an acceptable method of transmission.

One thing to keep in mind if you are uncertain of how to handle sensitive data is that by selecting the most secure method to transmit or store the data it won't cause a problem. However, doing the opposite can.

If you have any questions on the best way to handle sensitive data, contact the CaTS Help Desk at (937) 775-4827, or email with your questions.

Reference material can be found at the following locations:

University Data Classification Risk Matrix

HIPAA Regulations: Uses and Disclosures of Protected Health Information

Student Privacy and Release of Educational Records-FERPA

Temporary Banner Admin Outage for 9/13/19

Monday, September 16, 2019

Beginning at 12:15 p.m., Banner Admin will be temporarily unavailable to resolve an issue with the extract function. This maintenance should take approximately 5 - 10 minutes to complete.

If you have any questions, email

Resolved: Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

Previous login issues in VDI computer labs have been resolved.

If you are still experiencing issues, contact the CaTS Help Desk at (937) 775-4827, or email

Current Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

CaTS is currently experiencing login issues in the VDI computer labs. We are aware of the issue and working on a resolution.

Labs currently experiencing login issues include:

  • 026 Library Annex
  • 021 Millett Hall
  • 025 Millett Hall
  • 031 Millett Hall
  • 033 Millett Hall
  • 037 Millett Hall
  • 039 Millett Hall
  • 043 Millett Hall
  • 047 Millett Hall

CaTS will notify campus once the issue has been resolved. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email