CaTS Blog

Integration Issues With Office 365 and Webex

Wednesday, April 15, 2020

At this time, the add-in to integrate Webex into the online version of Outlook (Office 365/Outlook On the Web) is currently not functioning. When attempting to schedule a Webex meeting using the add-in in Office 365, you will receive the following error message:

"Your current Webex site is not enabled for use with Microsoft Office 365. Contact your administrator for more information."

This error is due to Webex disabling the admin portal through which this service was originally integrated.

CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?
Other options for scheduling a Webex meeting include:

  • Schedule a meeting directly through wright.webex.com: When you log in to wright.webex.com, you will find the option to schedule a meeting on the Home page. This gives you the ability to set the date and time of the meeting, make it a recurring meeting, and add both internal and/or external recipients you would like to attend your meeting. An automated email from Webex will be sent to everyone you've added to your meeting with the information needed to access it.
  • Schedule a meeting directing recipients to your personal room: When you log in to wright.webex.com, you will find a link to your personal Webex room on the Home page. You can add this link to a regular calendar invite, which will allow recipients to access your personal room directly. This will function the same way as a regular Webex meeting, however anyone with the link to your personal room will be able to enter the meeting depending on your room settings.

For more information and step-by-step instructions, visit https://www.wright.edu/information-technology/blog/article/scheduling-a-webex-meeting.

Questions?
CaTS is currently working remotely at this time; for more information about remote support, https://www.wright.edu/remote-help.

If you have any questions about Webex, or have issues scheduling a Webex meeting, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/10

Friday, April 10, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State faculty and staff. The email appears to be signed as Wright State President Susan Edwards, but is sent from the address presidenteducations@gmail.com, or a similar address. Do NOT reply with any personal information, and delete this email from your inbox.

begin copy of scam message

Hello good day, <name>. I would like to express my thanks and appreciation to you for the positive impact from your contribution to Wright State University.

Please do let me know when you're available there's something I need you to do. Kindly drop me your cellphone number to send text message.

Again thank you for your time and commitment to this wonderful institution.

Thanks you,

Susan Edwards

President,

Wright State University

end copy of scam message

Please be aware that this is a scam. Again, do not reply with any personal information.

If you have any questions about this scam, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu

WINGS Express/Banner Outage for 4/19

Thursday, April 9, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, April 19 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below. 

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time.

Questions?

CaTS is currently working remotely at this time; for more information about remote support, visit wright.edu/remote-help; you can also contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Remote Security Practices

Friday, March 20, 2020

CaTS understands that many faculty and staff have been, or will be, working remotely during these difficult times. Ideally, all university business should be conducted on a university-owned computer. However, during the current crisis that isn't always possible or realistic. If you must use a personally-owned computer, please keep the following in mind:

  • Make certain you have up-to-date antivirus software installed on your computer
  • Keep your system up-to-date by installing operating system updates
  • NEVER save university data locally
  • If you routinely deal with sensitive data, use VDI (Virtual Desktop Infrastructure) rather than VPN

If you have questions about keeping yourself secure remotely, contact the CaTS Help Desk at helpdesk@wright.edu

CaTS Remote Support Information

Thursday, March 19, 2020

CaTS Help Desk Support

Please call the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours.


Remote Support Offerings

The CaTS Help Desk is moving toward a remote support model. CaTS will be utilizing ServiceNow, our online ticketing system for support options. You can also call the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours.

Support options include:

  • ServiceNow incidents and requests (Wright State Service Portal)
  • Email (helpdesk@wright.edu)
  • Leaving a voicemail at 937-775-4827 with as much information as possible, along with a contact number. You will be contacted by a Help Desk representative as quickly as possible during business hours (8 a.m.–7 p.m. Monday-Thursday, 8 a.m.-6 p.m. Friday, Noon–6 p.m. Saturday and Sunday)
  • Calling the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours

Important Note:

If you are having issues logging into or accessing any of your accounts, call the CaTS Help Desk at 937-775-4827;  hours of operation can be found at https://www.wright.edu/information-technology/about/hours


Minimum Computing Standards for Students

For more information about the minimum computing standards and recommendations for student's personal devices, visit https://www.wright.edu/information-technology/services/personal-hardware....


Student Laptop Checkout

It is our priority for students to be able to access their courses online.

Student laptop checkouts for Spring Semester are now available. Please fill out the following form to request a laptop for the Spring 2021 semester. Only students registered for the Spring 2021 semester are applicable.

CaTS has a limited supply of PC laptops, previously used in the Student Success Center classrooms, available for active students to check out. These laptops are available on a first-come, first-served basis. 

Laptop Specifications:

  • Windows 10 OS
  • Word
  • PowerPoint
  • Excel
  • Adobe Acrobat Reader

Study Spaces and Computer Labs

The Dunbar Library has more than 30 computer work stations, socially distanced seating, bookable quiet study rooms, and printing, scanning, and photocopying features. Additionally, certain classrooms and labs will also be available for use across campus. Students will need to bring their own laptops to study spaces; however, there are computers available in the computer labs.


Adobe Creative Cloud Applications

Adobe Creative Cloud applications from Adobe are no longer free for personal computers.

Adobe Creative Cloud applications are available for purchase through http://wright.onthehub.com/

If you have any questions, call the CaTS Help Desk at 937-775-4827.


Remote Computer Lab Access for Students

Remotely accessing on-campus lab computers is now possible! CaTS now offers the ability to access select labs remotely over the internet. This is accomplished by connecting to the Wright State VPN, then to a website that lists each of the computer labs available.

The following programs are available in all general remote labs:

Windows

  • Access
  • DDXL (Excel Stats Plugin)
  • Excel
  • Google Earth
  • Mathematica
  • Matlab
  • NetBeans with JDK
  • SPSS
  • Phstat (Excel Stats Plugin)
  • PowerPoint
  • Publisher
  • R Statistics
  • Respondous
  • SAS
  • Sigma Plot
  • Skype for Business
  • STATA 15
  • TinnR
  • TurningPoint
  • Word

Remote Access Support for Faculty and Staff

CaTS has been working to provide solutions for remote/work from home situations if needed. The following covers different systems for remote access and collaboration, as a reference for university employees working off-campus.

Equipment for Online Courses

The following equipment is available for checkout through the CaTS Help Desk to help aid in online course facilitation:

  • Windows/Mac OS laptops
  • Microphones
  • Webcams

Your personal computer can also be used in conjunction with any Help Desk equipment you have checked out. If you have any questions about other equipment available for checkout from the CaTS Help Desk, please contact us at 937-775-4827, or helpdesk@wright.edu

**Important Note:**
CaTS distribution of this equipment is limited to the following times:

  • Monday - Friday 9 a.m.- 1 p.m.

Distribution is currently in the basement lobby of Millett Hall. Please enter from the doors located adjacent to Lot 11. If you are unsure where Lot 11 is located, visit wright.edu/maps.

Collaboration on Non-Sensitive Business Documents Not Stored on Network Drives

https://www.wright.edu/information-technology/services/office-365-overview

  • SharePoint Sites: SharePoint Sites are online communities used to support university organizations, projects, and other Wright State-related functions. You can share files, calendars, and other important non-sensitive information with any other members of the site.
  • OneDrive for Business: OneDrive for Business is a Microsoft online service that provides resources for file storage, collaboration, and communication within the Office 365 system.
  • Microsoft Teams: Teams brings together people, conversations, and content—along with the tools that teams need—so they can easily collaborate to achieve more.

Facilitation of Business Meetings

https://www.wright.edu/information-technology/services/cisco-webex-meeting-center

  • Cisco Webex Meeting Center: Webex is an all in one web conferencing tool that allows you to be more productive and have engaging web meetings. Webex allows you to host and attend meetings with chats, note-taking, polls, screen and file sharing, and audio/video.

Accessing Sensitive Data and Websites From Off-Campus

http://www.wright.edu/information-technology/services/virtual-desktop-infrastructure-vdi

  • Virtual Desktop Infrastructure (VDI Desktops): VDIs require two-factor authentication, and are most appropriately used for individuals who routinely access sensitive data such as Social Security numbers, health care information (HIPAA), bank account information, etc. Network storage drives (H, K, and R drives) can easily be accessed via the virtual environment.
    VDIs are not recommended for distance instruction

Accessing Non-Sensitive Documents on Network Storage Drives

https://www.wright.edu/information-technology/security/access-your-network-files-from-your-home-computer

  • Wright State Virtual Private Network (VPN): All faculty and staff have access to VPN, allowing them to access the network storage drives (H, K, and R drives). There’s no need to request special access to use VPN, however, you will need to install the Cisco AnyConnect Secure Mobility Client, and log in with your campus ‘w’ username and password.

Call Forwarding Information From Campus Phones

*Call forwarding cannot be turned off remotely*

Unified Messaging (Voicemail to Email)

Unified messaging is the ability to have voicemail sent to your email as an audio file. When someone leaves a voicemail at your campus extension, unified messaging will capture the audio and send the file to your campus email address. There is no charge for this service; you can request unified messaging by clicking on the button below.

Important Note: You can NOT have both unified messaging and call forwarding both set up; you will need to determine the best way to receive phone calls and voicemails between this and the following options.

Forwarding Options

There are two styles of call forwarding:

  • Direct Forwarding - When someone calls your campus phone, the call goes straight to the forwarded number. You will NOT hear your desk phone ring. 
  • Forward Don't Answer - When someone calls you, you will have approximately 4-5 rings to answer the call before it goes to the forwarded number.

Forwarding Your Desk Phone to Voicemail

Please cancel all forwarding before attempting to forward your desk phone. You must forward your desk phone to voicemail in order for your callers to leave a voicemail message.

  • Direct Forward - Pick up the handset, enter *5, enter 1010, hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset.
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 1010, hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Forwarding Your Desk Phone to an Outside Line

Please cancel all forwarding before attempting to forward your desk phone. Any forwarding to a long-distance line will be on a temporary basis only and will be canceled after the Coronavirus restrictions are lifted.

  • Direct Forward - Pick up the handset, enter *5, enter 9, area code, outside line number (if it is a long-distance number, enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset. 
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 9, area code, outside line number (if it is long distance enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Accessing Voicemail

From Off-Campus: 

  • Option 1 - Dial 937-775-1010. When voicemail answers, enter your mailbox number/extension). When you start to hear your voicemail greeting, enter *, followed by your passcode. 
  • Option 2 - Dial 937-775-#### (your mailbox number/extension). When you hear your voicemail greeting, enter *, followed by your passcode. 

From Your Desk: 

  • Option 1 - Dial the main voicemail number 1010, enter your passcode.
  • Option 2 - From someone else's desk - Dial the main voicemail number 1010, enter *, enter your mailbox number, enter * again, and enter your passcode. 

Remote Security Practices

CaTS understands that many faculty and staff have been, or will be, working remotely during these difficult times. Ideally, all university business should be conducted on a university-owned computer. However, during the current crisis that isn't always possible or realistic. If you must use a personally-owned computer, please keep the following in mind:

  • Make certain you have up-to-date antivirus software installed on your computer
  • Keep your system up-to-date by installing operating system updates
  • NEVER save university data locally
  • If you routinely deal with sensitive data, use VDI (Virtual Desktop Infrastructure) rather than VPN

Help Desk Hours of Operation

Our current, up to date hours of operation can be found at https://www.wright.edu/information-technology/about/hours.


Questions?

If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu. We appreciate your patience at this time and remain committed to providing support to all members of the university community.

Mircosoft Teams Support

Thursday, March 19, 2020

Due to the increased number of Microsoft Teams recently set up for different Wright State departments, CaTS has created a public Team available to all University members called 'CaTS Get Teams Help' to offer support for Microsoft Teams.

This Team allows you to ask a question about a Microsoft Team, as well as search through previous questions and answers that have already been asked as a reference.

Please note that this is not a substitute for contacting the CaTS Help Desk for general IT support. This Team has been set up specifically to ask questions or report issues related to Microsoft Teams.

Accessing 'CaTS Get Teams Help'

  1. Log in to outlook.wright.edu with your campus 'w' username and password
  2. Click on the grid icon in the top left corner of your inbox, and click on the Teams icon
  3. Note: If you do not see the icon for Teams, click on the 'All Office 365 apps' at the bottom of the apps list
  4. On the right side of the Teams page, click on 'Join or create Team' and type 'CaTS Get Teams Help'
  5. Click the 'CaTS Get Teams Help' block
  6. Join the Team and get your questions answered!

If you have any questions, contact the CaTS Help Desk at helpdesk@wright.edu

Update on CaTS Support for Employees

Thursday, March 19, 2020

The CaTS Help Desk and other CaTS It support services will be moving to a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system.

Remote support options include:

  • ServiceNow problem reporting and requests
  • Remote chat with Help Desk technicians via the ServiceNow Support Portal (available 8 - 5 Monday - Friday, and Noon - 6 Saturday and Sunday)
  • Email (helpdesk@wright.edu)

You can visit the ServiceNow Support Portal at https://servicenow.wright.edu/sp to submit any problems, requests, or start a chat. The chat feature will be available during business hours. 

Other Important Notes

  • If you are having issues logging into or accessing any of your accounts, please send an email to helpdesk@wright.edu with your information and a good phone number. CaTS will then be in contact with you as soon as possible to help either change your password or determine what the issue is.
  • Please provide your contact information including a good phone number in any communication you send to the Help Desk using the support options above. If needed, CaTS will be in contact with you as soon as possible to help address your issue or request.

CaTS is committed to ensuring our faculty and staff's continued ability to work remotely during these difficult times. Equipment is still available for checkout for employees to check out and pick up at the University. If you need a piece of equipment, please email helpdesk@wright.edu with your request and CaTS will work with you to coordinate the pick up of that equipment. 

Questions?

More information about remote support, as well as other important resources for faculty and staff can be found at https://wright.edu/remote-help.

 

Update on CaTS Support for Students

Thursday, March 19, 2020

The CaTS Help Desk and other CaTS IT support services will be moving to a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system.

Remote support options include:

  • ServiceNow problem reporting and requests
  • Remote chat with help Desk technicians via the ServiceNow Support Portal (available 8 - 5 Monday - Friday, and Noon - 6 Saturday and Sunday)
  • Email (helpdesk@wright.edu)

You can visit the ServiceNow Support Portal at https://servicenow.wright.edu/sp to submit any problems, requests, or start a chat. The chat feature will be available during business hours.

Other Important Notes

  • If you are having issues logging into or accessing any of your accounts, please send an email to helpdesk@wright.edu with your information and a good phone number. CaTS will then be in contact with you as soon as possible to help either change your password or determine what the issue is.
  • Please provide your contact information including a good phone number in any communication you send to the Help Desk using the support options above. If needed, CaTS will be in contact with you as soon as possible to help address your issue or request. 

CaTS is committed to ensuring our students are able to continue to attend their classes remotely during these difficult times. Laptop checkout is still available for students to check out and pick up at the University. If you need a laptop, please visit https://bit.ly/2xeJeHB to submit your request and CaTS will work with you to coordinate the pick-up of that equipment.

Questions?

More information about remote support, as well as other important resources for students can be found at https://wright.edu/remote-help.

If you have any questions, the CaTS Help Desk is open for phone support at 937-775-4827 until 5 p.m. today, and ongoing email support at helpdesk@wright.edu during business hours. 

Important Update Regarding Changes to WINGS Express Authentication

Friday, March 13, 2020

As announced on Monday, March 9, CaTS had planned on moving to a single campus username and password, and no longer using the UID and PIN for authentication. This was originally scheduled to take place on Wednesday, March 17, however at this time the consolidation process has been postponed until a later date.

CaTS will continue to keep the campus community updated on when this change will take effect.

Questions?

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Installing the VMware Horizon Client

Friday, March 13, 2020

If you have a non-persistent (Linked Clone) VDI, remember to save your documents to the network shared drive or OneDrive for Business as any data saved on the linked clone will be deleted at logoff.

Installing the VMware Horizon Client for Windows

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Windows.
  4. On the ‘Download VMware Horizon Client for Windows’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Run’.
  7. Follow the prompt to install the client.
  8. Click ‘Finish’ .
  9. Open the VMware Horizon Client from your Start menu.
  10. Click ‘New Server’. The server name is vdi.wright.edu.
  11. Login with you campus ‘w’ username and password.
  12. You will receive a push notification from Duo; click ‘Approve’.
  13. The home screen will open displaying all of your available applications. Double-click an application to open it.

Installing the VMware Horizon Client for Macs

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Mac.
  4. On the ‘Download VMware Horizon Client for Mac’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Agree’ to the License Agreement.
  7. Drag the ‘VMware Horizon Client’ icon to the ‘Applications’ folder. The client will install in that folder.
  8. Open the VMware Horizon Client from your Applications folder.
  9. Click ‘Open’.
  10. Click ‘Continue’.
  11. Click ‘New Server’.
  12. Enter the server name vdi.wright.edu.
  13. Enter your campus username and password.
  14. You will receive a push notification from Duo; click ‘Approve’.
  15. The home screen will open displaying all of your available applications. Double-click an application to open it.

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