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Available Now: Two-Factor Authentication for Students!

Tuesday, December 15, 2020

CaTS now offers a two-factor authentication service to increase security for Wright State student accounts!

As of January 19, 2021, Wright State students now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this service, you will be prompted to confirm your login by receiving a Duo Mobile ‘push’ to your smart phone when accessing services like WINGS, Office 365, ServiceNow, and more. To sign up, visit https://wright.edu/2fa.

What is Two-Factor Authentication?
Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (smart phone). View an instructional video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

  • Provides increased online security.
  • Provides increased security for your Wright State accounts.

Over the past year, the Help Desk has reset the accounts of 165 Wright State users due to compromised accounts. If someone else gains access to your account, they now have access to all of your Wright State student information, can send emails on your behalf, and potentially gain access to other external, non-Wright State accounts that may be tied to your Wright State email address.

For more information regarding two-factor authentication, visit https://www.wright.edu/information-technology/services/two-factor-authentication. If you have questions about signing up for this service, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

VDI Maintenance for 12/28

Tuesday, December 15, 2020

Due to an upgrade of our VDI environment, all VDI systems will be unavailable on Monday, December 28 from 8:30 a.m. - 12:30 p.m.

It is not necessary to power down your VDI during this date and time, however CaTS recommends saving your work beforehand.

If you have questions regarding this maintenance, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 12/27

Tuesday, December 15, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, December 27 from 8 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

If you have any questions regarding this maintenance, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Lake Campus Network Outage for 12/17

Thursday, December 10, 2020

On Thursday, December 17, CaTS will be performing an upgrade to the Lake campus networking equipment. All network connectivity for Andrews and Dwyer Hall will be unavailable from 7:30 a.m.—3 p.m.

If you have any connectivity issues after 3 p.m., contact the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu with your location so we can troubleshoot the issue.

Quarterly Security Update: Call Spoofing

Thursday, December 10, 2020

Quarterly Security Update: Call Spoofing

Welcome to the Winter 2020 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This quarter's newsletter will provide you with information about a form of social engineering called call spoofing; hopefully you will find it somewhat interesting!

In the past year or so I have noticed an increase in the number of phone calls that appear to be from a location in or around our area—numbers beginning with area codes like 937, 614, 513, etc. The majority of these calls are not truly coming from our area. Callers now have the ability to spoof an area code in the hopes that individuals will be more likely to answer a call that appears to be from their location. In addition, they can also spoof a prefix with an area code, such as 614-775-xxxx. At a quick glance it may appear to be a call from Wright State.

Most of these calls are just vendors trying to get your attention; others seem to be malicious in nature, coming from individuals who hope to gain personal information or make an offer that sounds too good to be true. This is social engineering and we all need to be careful in how we respond to such calls.

Unless you know for certain who you are talking to, take care in giving out information about Wright State or yourself, such as home addresses, birthdates, where you bank, etc. Seemingly innocent information can be gathered over time to build a profile about you. This can later be used in a more sophisticated social engineering attack to gain access to bank accounts or your Wright State account. They may try to guess your security questions that are used to reset your passwords, or call a help desk pretending to be you. If they have enough information it may be possible to trick the help desk personnel.

Personally, I have adopted the practice of not answering calls from telephone numbers I don't recognize. I do this not only on my personal cell phone, but also with calls coming in to my Wright State business phone, and just let them go to voicemail. I have also found that callers spoofing area codes do not leave voicemails, whereas legitimate callers will oftentimes leave voicemails if they are reminding you about appointments, due dates, etc.

More information and helpful tips to avoid this type of social engineering can be found on McAfee's website: https://bit.ly/3m5II2r.

Resolved: Pilot Access Issues for 12/1

Tuesday, December 1, 2020

Previous issues with accessing Pilot have been resolved.

If you are a student or staff member and still experiencing issues with Pilot, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu. If you are a Faculty member still experiencing issues with Pilot, please contact The CTL at 937-775-2885, or email ctl@wright.edu.

Pilot Access Issues for 12/1

Tuesday, December 1, 2020

CaTS is aware that students and faculty members are currently experiencing issues accessing Pilot and course materials. We are working with the vendor to get these issues resolved as quickly as possible.

CaTS will notify campus once the issues have been resolved. If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Webex Basics

Monday, November 30, 2020

Webex Education Connector Tutorials

The Cisco Webex Education Connector is an external learning tool in Pilot that is used for conducting classes in a live virtual classroom. This tool can be used to schedule virtual class meetings, promote online group work, and to schedule virtual office hours using Cisco Webex Meetings.

Webex Education Connector

Browser Requirements

While Webex is compatible with most browsers, we strongly recommend using Google Chrome or Mozilla Firefox. The links to download these web browsers are found below:

            Google Chrome

            Mozilla Firefox

How to Add the Webex Education Connector to Pilot

To utilize the Webex Education Connector in your course, you must add the Webex External Learning Tool in Pilot by going to your Content tab and creating a module. We suggest creating a module labeled, “Webex” or “Class Meeting.” This makes the link easy to find for the students.

Once you have created a module for your Webex Education Connector, you will go into that module and click on the gray button labeled Add Existing Activities and select External Learning Tools.

This action will open a small window with all the External Learning Tools that are offered in Pilot. You will scroll all the way to the bottom of the list and click on Webex.

After selecting Webex, it will populate in your chosen module as a link for both you and your students to access.

Setting up your Webex Education Connector

To customize your preferences in the Webex Education Connector, click on the Webex link in your Content module. If this is the first time you have accessed the tool, it will automatically take you to the Setup tab.

In the Setup tab, you can customize the following Webex Education Connector preferences:

  • Choose your featuresClassroom CollaborationVirtual Meetings, and Office Hours are all disabled by default. Check the features that you want to be available for your course and select Apply. Then, each feature you selected appears as its own tab.

  • Time Zone: Regardless of your location while teaching the course, the Time Zone for the course should be set at GMT-4:00, Eastern (New York). Once you’ve ensured this time zone has been set correctly, click on the blue Save button.

  • Authorize with LMS: Authorize the Webex Education Connector before you start to use its features. Enter the same credentials you use to sign in. If this button is blue, you will need to authorize. If this button is gray, it has already been done.
  • Webex Meetings Attendance Grading: You can award participation points to students automatically when they attend a meeting or class using the Webex Education Connector. This sets up a grade item in your Gradebook in Pilot. If you would like to turn on attendance grading, select the blue button labeled Turn on.

  • Reminder Bot: The Reminder Bot posts a message into the Webex Teams space (Classroom Collaboration) before a Webex meeting is about to start for that class or meeting. Select Turn On and select the amount of time before your class you would like the reminder to be sent.

Support Links for Instructors

Quick Tips

Best Practices

Support Links for Students

Webex-Education-Connector-for-Students

10 Best Practices for using Live Virtual Classrooms

Wednesday, November 25, 2020

Collaborate Ultra/Webex Best Practices

  1. Be consistent. When deciding on which platform to use for your classes, choose one and stick with it throughout the semester.
  2. Clarify the access procedures for your chosen platform. Before a class is scheduled to meet, make sure the students know procedures and basic troubleshooting tips for joining the session. OUR RECOMMENDATION: Always have students use the built-in interface for Collaborate Ultra/Webex within Pilot; you can add that external learning tool link under the Content tool.
  3. Web Browser tips: Completely close your browser before beginning a session, always use the most up-to-date version of your browser (preferably Chrome or FireFox), and limit open browser tabs to ones you are using for that session.
  4. Communicate technology and browser requirements to your students at the beginning of the term.
  5. Make sure students know how to check their connectivity information while within a session/meeting so they can check it if the tool is trying to notify them that they may be experiencing issues(Collaborate Ultra only.)
  6. Connect via ethernet if at all possible OR move as close as you can to your WiFi router if you have any problems. This will provide a stronger connection to conduct your online class. 
  7. Have a backup plan in case a live session gets interrupted and participants cannot immediately get back into it. Create a plan for when things go wrong and communicate this plan including how you will notify them and where they are to go BEFORE class sessions begin.
  8. Provide students with information on where to get tech support if they have an issue. For students in need of tech support, direct them to the CaTS Help Desk.  Faculty support is provided by the CTL.
  9. Set clear expectations within your sessions. Do you want students to use profile pictures, have their webcams on, mute their mics, raise their hand before opening their mics, how you expect them to use the chat function, etc.?
  10. Breathe. Take a deep breath and contact the Center for Teaching and Learning (CTL) or the CaTS Help Desk if you need any assistance including questions, features and overviews of how Collaborate Ultra or Webex works. We’re here to help!

Contact Information

Faculty Assistance

The Center for Teaching and Learning 
ctl@wright.edu 
937-775-2885

Student Assistance

CaTS Help Desk 
helpdesk@wright.edu 
937-775-4827

Webex and Collaborate Ultra Quick Tips

Friday, November 20, 2020

Webex

Quick tips to avoid or quickly recognize common problems:

  • If possible, use the Cisco Webex Desktop App for your computer or device
  • If using a web browser, make sure it is the latest version (Chrome and Firefox are strongly recommended)
  • Connect via Ethernet or ensure you are as close to your WiFi router and that your Wifi connection is strong AND stable

Have a Backup Plan:

  • Create a ready-to-use backup session OR your personal Webex meeting room (if recordings are critical to remote students, create the session via Webex in Pilot so the recordings are listed there!)
  • Communicate to your students where the backup session is located and how you will communicate the need to switch to the backup meeting BEFOREHAND, so they know where to go.

What to do when issues come up:

  • An issue that impacts only a single user or very few users
    1. Turn off the webcam if it is on
    2. Have the user check their connectivity and connect via ethernet if possible
    3. Stop application/screen sharing (if running) if the person having the issue is presenting
    4. Quit the Webex App or Web browser being used and try to reconnect (if the above steps do not resolve the problem)
    5. Contact the CaTS Help Desk
       
  • An issue that affects all users or the entire session:
    1. Have everyone turn off their webcams (if on)
    2. Mute all microphones (if on)
    3. Have everyone leave the session, quit the app or web browser they are using and rejoin the session
    4. If the above steps do not resolve the issue, go to your Backup Plan session.

Collaborate Ultra

Quick tips to avoid or quickly recognize common problems:

  • Completely close your browser and open a fresh window before beginning a session
  • Only have browser tabs/windows open that you will be using during your session.
  • Make sure ALL PARTICIPANTS are using the latest version of their web browser (Chrome and Firefox are strongly recommended, especially for presenters and moderators)
  • Connect via Ethernet or ensure you are as close to your WiFi router and that your Wifi connection is strong AND stable
  • Know how to access your own experience indicator (either in the participants list or the MyStatus and Settings at the bottom of the page.)
  • Instructors: Keep the Participants list open if practical so that you can see EVERYONE’s experience indicators to readily see if a participant is having an issue (their experience indicator will show 2 bars or less and will turn yellow or red.)

Backup Plan:

  • Create a ready-to-use backup session OR use your Collaborate Ultra Course Room so you have a “go-to” solution if a session is disrupted and participants are unable to rejoin
  • Communicate to your students where the backup session is located and how you will notify them to use the backup session BEFOREHAND, so they know where to go if an issue arises that disrupts the entire session.

What to do when issues come up:

  • An issue that impacts only a single user or very few users
    1. Turn off the webcam(s) if it is on
    2. Make sure they are using the latest version of their web browser (preferably Chrome or Firefox)
    3. Have the user experiencing the issue stop application/screen sharing IF that person is presenting
    4. Refresh the browser page containing the open Collaborate Ultra session
    5. Quit the browser and try to reconnect (if the above steps do not resolve the problem)
    6. Contact the CaTS Help Desk
       
  • An issue that affects all users or the entire session:
    1. Have everyone turn off their webcams (if on) and ONLY have the presenter use theirs
    2. Mute all microphones (if on)
    3. Have everyone leave the session, quit their web browser, and rejoin the session
    4. If the above steps do not resolve the issue, go to your Backup Plan session.

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