CaTS Blog

Upcoming Panopto Outage for 6/27

Thursday, June 25, 2020

Please note: the text of this article is quoted directly from an official Panopto outage announcement.


Panopto Cloud Downtime - Saturday, June 27th, 9:00 pm to 12:00 am

On Saturday, June 27th, our Panopto cloud site will be upgraded to the latest release. This upgrade will occur from 9:00 pm to 12:00 am EDT. We expect up to 90 minutes of viewer downtime, beginning at the start of the maintenance window. This maintenance impacts Panopto's: Integrations, Processing / Encoding, Recording / Uploading, Search, Video playback, and Panopto's Website.

http://trust.panopto.com/pages/maintenance/57c1fd57097aa14d7f0021cd/5ee0...


If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Systems Unavailable 6/30/20 - 7/1/20

Thursday, June 25, 2020

To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 6:30 p.m. on Tuesday, June 30, 2020, until 1 a.m. on Wednesday, July 1, 2020.
 

  • WINGS Express
  • Banner Admin
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Payments in Salesforce (Admissions/Orientation)
  • Student Onboarding in Salesforce (Admissions)


For questions regarding this maintenance, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Notice of Mathway Data Compromise

Tuesday, June 23, 2020

CaTS has been notified that Mathway, a popular math solving application, recently suffered a data breach, most likely in January 2020. The breach affected approximately 300 thousand Mathway users, some of whom are Wright State students, faculty, and staff.

You have been identified as a customer who used your Wright State email address to sign up for Mathway. Below is information on how you can ensure both your Wright State and personal accounts remain safe:

  • If the password you used for the Mathway website is the same password used for any of your Wright State accounts, please change your password for those accounts. Visit wright.edu/accounts for instructions on how to change your passwords. CaTS asks that you make completely unique passwords for your Wright State accounts.
  • Go to the Mathway website and change your password immediately.
  • If you have used this password for other sites you use, change the password on those sites as soon as possible.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Notice of Chronicle.com Data Compromise

Saturday, June 6, 2020

CaTS has been notified that the Chronicle of Higher Education recently suffered a data breach, most likely in February 2020. The breach affected approximately 3.5 million Chronicle of Higher Education users, some of whom are Wright State students, faculty, and staff. The stolen credentials from the breach have also been discovered on publicly accessible sources.

You have been identified as a customer who used your Wright State email address to sign up for chronicle.com (website for the Chronicle of Higher Education). Below is information on how you can ensure both your Wright State and personal accounts remain safe:
 

  • If the password you used for the Chronicle of Higher Education is the same password used for any of your Wright State accounts, please change your password for those accounts. Visit wright.edu/accounts for instructions on how to change your passwords. CaTS asks that you make completely unique passwords for your Wright State accounts.
  • Go to the Chronicle of Higher Education website (chronicle.com) and change your password immediately.
  • If you have used the Chronicle of Higher Education password for other sites you use, change the password on those sites as soon as possible.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 6/4

Thursday, June 4, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to come from a sender with an ‘@cornell.edu’ address, with a subject line of ‘Order Acknowledgement’.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Network Shared Drive Upgrade for 6/13/20

Thursday, June 4, 2020

Beginning Saturday, 6/13 from 10:30 p.m. – 4 a.m., CaTS will be performing upgrades to the campus network storage. You may experience intermittent issues when accessing the network H:, K:, and R: drives during this time.

CaTS recommends you save all of your work prior to this maintenance.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Voicemail Outage for 6/9/20

Wednesday, June 3, 2020

On Tuesday, June 9 from 6 - 7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Changes to WINGS Express Authentication for 5/24

Friday, May 22, 2020

On Sunday, May 24, the University is consolidating account credentials down to a single Campus Username and Password, and will no longer use the UID and PIN for authentication. This change was originally scheduled for March 17, but was postponed due to the COVID-19 situation.

What Actions Do I Take Now?
As long as you know your Campus 'w' Username and Password, you do not need to take any action. If you don't know your Campus credentials, contact the CaTS Help Desk at 937-775-4827 to recover them.

What Differences Will I Notice?
The primary difference you will notice is that you will no longer use your UID and PIN when logging in to WINGS Express. You will now be able to access WINGS Express by logging into WINGS and clicking the WINGS Express icon in the top righthand corner, or directly at wingsexpress.wright.edu and using your Campus Username and Password to log in.

Other Important Information Regarding This Change
You will still have a UID assigned to you as a member of Wright State. If you are a current faculty, staff, or student and already know your UID, it will remain the same after this change. New faculty, staff, and students will still be assigned a UID, but there will no longer be a PIN associated with the UID.

You are still encouraged to know your UID, as you may be asked for it as a personal identifier when contacting departments on campus, ordering official transcripts, etc.

Questions?
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu. Please note that CaTS is unable to provide any account information via email.

Internet Outage for 5/26

Thursday, May 21, 2020

On Tuesday, May 26 from 6:30 – 7:30 a.m., CaTS will be performing network upgrades which could cause intermittent internet outages for both Dayton and Lake Campuses. Users accessing services from off campus may also be impacted during this time.

If you have any questions, or experience issues connecting to the network after 7:30 a.m., contact the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

Update Regarding Changes to WINGS Express Authentication

Monday, May 18, 2020

As announced on Friday, May 8, CaTS had planned on moving to a single Campus Username and Password, and no longer using the UID and PIN for authentication. This was scheduled to take place on Sunday, May 17, however at this time the consolidation process has been postponed until a later date.

CaTS will continue to keep the campus community updated on when this change will take effect.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. Please note that CaTS is unable to provide any account information via email.

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