CaTS Blog

Two-Factor Authentication Required June 3

Friday, June 7, 2019

For Current Faculty, Staff, and Wright State Student Employees

*Those with an affiliation of Emeritus Faculty only are not required to sign up for this service. If you have questions about your current status at the University, contact the CaTS Help Desk at (937) 775-4827.*

*Beginning June 3rd, 2019, CaTS began rolling out Duo two-factor authentication to all current faculty and staff.*

What Are We Doing?
CaTS will now be requiring two-factor authentication for Wright State current faculty, staff, and delegated accounts from off campus, wireless, and VPN connections when accessing services such as WINGS, Office 365, ServiceNow, and more. CaTS announced and made available two-factor authentication in March 2018 to Wright State faculty, staff, and delegated account users as an optional service through Duo Mobile. Utilizing two-factor authentication will now be required to further the University's single sign-on capabilities, online security, and to reduce the number of credentials needed to access Wright State systems and services. As an added benefit, Campus 'w' account passwords will never expire for those individuals utilizing two-factor authentication, unless there is evidence the account password has been compromised.

When Will This Happen?
June 3rd, 2019

What Actions Do I Take Now?
If you have previously enrolled in two-factor authentication via Duo you do not need to do anything. If you have not enrolled, you are encouraged to do so as soon as possible, but prior to June 3rd to avoid any disruption to signing in to online campus services.

Is Training Available?
CaTS will be offering drop-in training sessions covering two-factor authentication. Training dates can be found at https://www.wright.edu/information-technology/services/two-factor-authen...

More Information and Enrollment Instructions
Please visit www.wright.edu/2fa for more information concerning the two-factor service. 

New Student Orientation

Wednesday, June 5, 2019

Welcome, Wright State Students!

We're excited to start another year here at Wright State, and we're glad to have you along for the ride! During our presentation, you received a brief overview of our services and an Account Guide to refer to later. Below you can access the PowerPoint you saw during our session.

Remember, CaTS is here to help! If you ever have tech questions, give us a call at (937) 775-4827, or email us at helpdesk@wright.edu. For quick, on the go questions, tweet us @WrightStateIT and we'll be happy to help.

New Student Orientation-CaTS Presentation (PDF)

Reminder: Two-Factor Authentication Required June 3rd, 2019

Wednesday, May 29, 2019

You have been identified as a Wright State faculty or staff member who is not currently enrolled in the Duo two-factor authentication system. This system provides an extra layer of account security by using a phone or phone number as an additional authentication method when logging into any computer off-campus, or that's connected to the wireless network while on campus.

What Are We Doing?
CaTS will now be requiring two-factor authentication for Wright State faculty, staff, and delegated accounts from off-campus, wireless, and VPN connections when accessing services such as WINGS, Office 365, ServiceNow, and more. CaTS announced and made available two-factor authentication in March 2018 to Wright State faculty, staff, and delegated account users as an optional service through Duo Mobile. Utilizing two-factor authentication will now be required to further the University's single sign-on capabilities, online security, and to reduce the number of credentials needed to access Wright State systems and services. 

As an added benefit, Campus 'w' account passwords will never expire for those individuals utilizing two-factor authentication, unless there is evidence the account password has been compromised. 

When Will This Happen?
June 3rd, 2019

What Actions Do I Take Now?
You will need to enroll in Duo to enable two-factor authentication. This will require you to register at least one device (phone or phone number) by going through the enrollment process on your computer. This device will be the one you use for two-factor authentication after enrollment. Start the enrollment process by visiting www.wright.edu/2fa and clicking 'Enroll Now'.

Is Training Available?
CaTS will be offering drop-in training sessions covering two-factor authentication. Training dates can be found at https://www.wright.edu/information-technology/services/two-factor-authen....

More Information and Enrollment Instructions
Please visit www.wright.edu/2fa for more information concerning the two-factor service. 

Hoonuit: Discontinued as of 7/1/19

Wednesday, May 22, 2019

Beginning July 1, Wright State members will no longer be able to access Hoonuit (formerly Atomic Learning), the free online service that provides video tutorials on popular software. CaTS will be ending its contract with Hoonuit due to low customer usage and increasing costs, based on careful examination of Hoonuit data.

Other online resources for University software will still be available through the CaTS website.Additionally, all Ohio public libraries offer access to free online training solutions such as Lynda.com. Visit https://www.ohioweblibrary.org/lynda/ to learn more about Lynda.com, and if it's available through your local library.

If you have any questions or concerns about the discontinuance of this service, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

WINGS Express Outage for 5/7/19

Tuesday, May 7, 2019

On May 7th, CaTS will be implementing a security patch causing WINGS Express to be unavailable between 5 - 6 a.m. During this time, you may experience issues accessing:

  • WINGS Express
  • TouchNet
  • WrightBuy

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Updates to Banner 9 Admin 5/5/19

Friday, May 3, 2019

On Sunday, May 5, several updates were made to the homepage in Banner 9 Admin, which you can view below. All functionality in Banner 9 Admin will still remain the same.

For more information and to read about these updates, view Application Navigator 3.1.x (PDF)

For general information about Banner 9 Admin, visit http://www.wright.edu/information-technology/services/banner-9-admin.

What's New

The taskbar is now located along the lefthand side of Banner 9 Admin, instead of across the top:

The following icons are located on the taskbar:

 

Toggle Menu (Red)

Dashboard (Blue)

Applications (Orange)

Search (Green)

Recently Opened (Yellow)

Help (Light Gray)

Sign Out (Pink)

 

To expand the menu, click on the 'Toggle Menu' icon at the top:

Select the grid icon to open 'Applications'. In this menu you can find both Banner and My Banner:

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

OneDrive and SharePoint Access Restored

Friday, May 3, 2019

Earlier access issues to OneDrive for Business and SharePoint Sites have been resolved.

If you experience further issues, contact the CaTS Help Desk at helpdesk@wright.edu.

Issues Accessing OneDrive and SharePoint

Friday, May 3, 2019

Currently, Microsoft is experiencing widespread intermittent access issues to both OneDrive for Business and SharePoint Sites affecting both on and off-campus locations. Microsoft is aware of the issue and working on a resolution.

CaTS will notify you once these services have been restored. 

Two-Factor Authentication

Thursday, April 25, 2019

On June 3rd, 2019 two-factor authentication will become mandatory to access many IT services while off campus or using the wireless network. This provides a much greater level of protection for your personal information and the information of other Wright State members.

While two-factor authentication provides a greater level of security, it is not a universal remedy. The 'bad guys' have developed social engineering techniques to defeat two-factor authentication. Please note that they are not attacking the technology with these techniques, but are targeting the individual's willingness to be helpful. 

One example goes like this (this technique only works if an individual has already mistakenly given their username and password away via a phishing scam): when the username and password are in possession of the 'bad guys'. an email is sent to the individual masquerading as the company's IT Help Desk. This email indicates the IT department will be testing the two-factor authentication system, requesting that the individual approves the request. If the user approves the request, the hacker now has access to the person's account.

The lesson here is to never approve a two-factor authentication request unless you are the person authenticating to our systems.

If you have any questions about two-factor authentication, or ever receive an email you believe to be suspicious, contact the CaTS Help Desk at (937) 775-482, or email helpdesk@wright.edu

Email Impersonation Scam Notice

Thursday, April 25, 2019

CaTS has seen a recent increase in the number of email impersonation attempts at the University.

A number of the reported emails begin with 'Urgent Request' in the message subject line.

Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.

Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you ever have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu

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