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CaTS Blog

Salesforce Upgrade for 6/16

Tuesday, June 15, 2021

We will be performing an upgrade to Salesforce on Wednesday, June 16. This will require Salesforce to be offline. The downtime will begin at 9:30 am and is expected to last for a maximum of 2 hours.

Services impacted include:

  • Admissions application portal
  • Event registration including campus tours and orientation
  • ReaderRx, application review
  • Salesforce (Reports, Dashboards, List Views)

If you have any questions, please contact the CaTS Help Desk at 937-775-4827.

Banner Maintenance for 6/6/21

Thursday, June 3, 2021

CaTS will be performing Banner maintenance on Sunday, June 6, from 6 - 10 a.m. During this time, the following services will be unavailable:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Resolved: Issues With Office 365's Automatic Email Forwarding

Wednesday, May 26, 2021

Earlier issues with Office 365’s automatic email forwarding service have been resolved.

If you are still experiencing issues or have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Current Issues With Office 365's Automatic Email Forwarding

Wednesday, May 26, 2021

The CaTS Help Desk was recently notified by Microsoft of an issue with Office 365’s automatic email forwarding service. At this time, messages being forwarded from your Wright State email address to an external email address are being blocked and will not appear in your external email inbox. If you currently have email forwarding set up on your account, you will receive undeliverable error messages due to this issue. The original email will still be located in your Office 365 mailbox.

Microsoft is aware of this issue and is currently working on a solution. CaTS will notify the University once this issue has been resolved.

Classroom Equipment Training Needs for Fall 2021

Tuesday, May 25, 2021

Faculty members teaching a class for the upcoming Fall 2021 Semester can now request classroom equipment training provided by CaTS. Most Dayton campus classrooms are now upgraded, video-equipped classrooms. You can view classroom details at http://www.wright.edu/registrar/scheduling/classroom-features-photos.

CaTS has developed online documentation to assist you with using the new classroom equipment, which can be found at https://www.wright.edu/information-technology/in-person-remote-video-learning-classrooms.

Do you need training on classroom equipment?
If you would like training on the use of any equipment available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea5131d620000263482e144b0d2. A CaTS training representative will contact you shortly thereafter.

For training on scheduling or managing your class using Webex or Collaborate Ultra, please contact the Center for Teaching and Learning (CTL) at 937-775-2885, or ctl@wright.edu.

Other questions?
For any other questions regarding your classroom, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

WINGS Express/Banner Admin Outage for 5/20

Wednesday, May 19, 2021

CaTS will be conducting emergency maintenance tomorrow, 5/20, from 6 – 7 a.m. During this time, WINGS Express and Banner Admin will be unavailable. 

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu

Intermittent Network Outages for 5/15

Thursday, May 13, 2021

On Saturday, May 15, from midnight–7 a.m. CaTS will be updating software on network equipment that will cause intermittent network and VoIP outages in the following buildings:

  • Creative Arts Center (all floors)
  • Dunbar Library (1st floor)
  • Joshi Research Center (all floors)
  • Medical Sciences (all floors)
  • Neurosciences Building (floors 1-3)
  • Oelman Hall (all floors except 1st floor)
  • Setzer Pavilion
  • White Hall (all floors)

If you have any questions about this maintenance, or experience any issues once this maintenance is complete, call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

VDI Maintenance for 5/8

Friday, May 7, 2021

On Saturday, May 8th between 8 a.m - Noon, CaTS will be performing an upgrade to our VDI environment. You may experience intermittent connection issues when attempting to access your VDI during this time.

If you are attempting to connect to your VDI during this time, or are already logged in, you may be disconnected from your machine during this maintenance window.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Critical Windows 10 v20H2 Security Update

Thursday, May 6, 2021

Microsoft recently released Windows 10 version 20H2, which offers a set of features for select performance improvements and critical security updates. This new release is critical to ensure ongoing support for the university’s Windows computers.  

CaTS is informing all faculty and staff about this pending change. If you are a Mac user, please disregard this message as it does not impact you.  

What actions do I need to take now?  

Beginning May 6, the Windows 10 v 20H2 upgrade will become available. Visit https://www.wright.edu/information-technology/windows-10-v20h2-upgrade-information for more information, including instructions on how to run the update on your machine.

If you have questions or concerns regarding this update, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 5/1

Thursday, April 29, 2021

CaTS will be upgrading the Banner database on Saturday, May 1, from 3 a.m.—9 a.m. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions regarding this maintenance, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

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