CaTS Blog

Cisco Webex Meeting Center Currently Unavailable

Wednesday, February 13, 2019

Currently, Webex Meeting Center is experiencing issues and is unavailable. CaTS is working with Cisco to resolve the issue as quickly as possible and will notify the University when the issue has been resolved.

For more information about Webex Meeting Center, visit http://www.wright.edu/information-technology/services/webex-meeting-center. If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu

2019 Office 365 Update

Monday, February 4, 2019

Microsoft has made some recent changes to Wright State's Office 365 environment. 

When logging into Office 365, you will be see an option in the top righthand corner to Try the new Outlook:

Try the new Outlook

If you are interested in trying the new version of Outlook, click the toggle switch icon. You will then be taken through an introduction tutorial giving you an overview of the new Office 365 user interface:

step 1

step 2

step 3

step 4

For more information about the latest Office 365 update, visit https://outlook.uservoice.com/forums/907141-the-new-outlook-on-the-web-office-365., or contact the CaTS Help Desk at (937) 775-4827. 

Storing Sensitive Information on WSU's Network Storage

Tuesday, January 29, 2019

Hello! 
Welcome to the Spring 2019 edition of the Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data.

CaTS has long recommended using central network storage as the most secure place to store sensitive information. This is very good advice!

Data stored on the network is backed up nightly and access to that data is tightly controlled. However, it is important to remember that the computers each of us use can be a point of entry into the central network storage. A compromised computer can give complete access to all the network storage the user has access to. 

Malware has become sophisticated enough to not only gain access to the local hard drive, but can now look for and attempt to gain access to network storage (H, K, and R drives) as well. The malware is also sophisticated enough to collect, encrypt, and send that data out of our network to the owner of the malware. It will then erase evidence of all of those actions from the local computer, making it very difficult to track what it has done. 

So what can we do to protect the University?

  1. Be alert of phishing emails designed to infect your computer either through an attachment or a link to an infected website.
  2. Be very careful with your browsing habits.
  3. Make certain your computer is kept up to date. (CaTS managed systems have auto updates turned on. Please remember you must restart your computer for some updates to take effect).
  4. Use an up to date Antivirus/Antimalware solution. (CaTS provides Antivirus/Antimalware software for University owned systems). 

If you have questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

For more security tips, best practices, and guidelines, visit the Information Security website. 

Urgent: Phishing Scam Notice for 1/25/19

Friday, January 25, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State students. The email contains a message like the one shown below, along with a link to click. DO NOT click the link or provide your Wright State account information! If you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately.

BEGIN COPY OF SCAM MESSAGE:
--------------------------------------------------------
Hello, 
Thank you for contacting CaTS Help Desk. Your request will be completed shortly.
View details HERE
Thank You
Wright State University
--------------------------------------------------------
END COPY OF SCAM MESSAGE

Please be aware that this is a scam. Again, do not click the link in the email.

If you have any questions about this scam, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Your Wright State Accounts

Thursday, January 24, 2019

For more detailed information, visit the Accounts page.

  University ID (UID) Campus Account Office 365
Example U01234567 w000abc lastname.#@wright.edu or firstname.lastname@wright.edu
Expires Never Every 5 years (students) or Every 180 Days (faculty/staff)
Used For WINGS Express (grades, registration, financial aid) WINGS, Pilot, and logging in to campus computers Wright State email, calendar, Online Communities and OneDrive
Important Links wingsexpress.wright.edu wings.wright.edu wings.wright.edu (email/calendar icon) or outlook.wright.edu
How to Change Password
  1. Go to wingsexpress.wright.edu
  2. Enter your UID and click 'Forgot PIN?'
  3. Answer your security questions
  4. Enter your new PIN
  5. Click 'Reset PIN'
  1. Go to wings.wright.edu
  2. Click on 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'
  1. Go to wings.wright.edu
  2. Click 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'

Learn to set up your email on your phone by visiting: wright.edu/node/28671

 

WebEx Meeting Center Now Available!

Thursday, January 24, 2019

Cisco WebEx Meeting Center is now available for all Wright State faculty, staff, and students!

What is Meeting Center?

Meeting Center provides a robust set of tools and solutions for communicating and working together remotely. Your online meetings will benefit from high-quality audio and videoconferencing software, screen sharing capabilities, document sharing, and chat functions. With participation limits of up to 1000 participants per meeting, and no limit to the number of meetings that can be simultaneously hosted on the WebEx service, you don’t have to worry about not having enough ‘seats’ in your conference or meeting.


How do I Access Meeting Center?

You can log in right now to Meeting Center by visiting wright.webex.com


Where Can I Learn More?

For more information about WebEx Meeting Center at Wright State, visit the following website: Cisco WebEx Meeting Center


Anything Else I Should Know?

Here are some important notes regarding WebEx Meeting Center.

  • WebEx Meeting Center is replacing Skype for Business as Wright State’s official tool for online meetings. Learn more on the Cisco WebEx Meeting Center website.

Be on the lookout for additional announcements and important information as we begin this transformation to your collaboration abilities at Wright State!
 

Classroom Technology Reference Guides

Thursday, January 17, 2019

The documents below provide quick help and tips for using technology equipment in the classrooms. Please contact the CaTS Help Desk if you need further assistance with classroom technology.

Changes to Server Registration Application

Wednesday, January 16, 2019

Recently the Server Registration application failed after an attempt to upgrade the server on which it was installed. Rather than attempt to rewrite the application, the decision was made to transfer the server registration process to ServiceNow. 

Previously registered servers have been migrated into ServiceNow and all server registrations requests will now be processed there. The request forms are now accessible at https://wrightstate.service-now.com/nav_to.do?uri=%2Fhome.do%3Fsysparm_view%3Dserver_reg

Instructions for managing your server(s) are available at https://wrightstate.service-now.com/sp?id=kb_category&kb_category=086d356a133e27407e89fabed144b0e0. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Campus Voicemail Services Restored

Monday, January 7, 2019

All campus voicemail services have been restored.

If you experience any further issues, email helpdesk@wright.edu.

Current Issues With Campus Voicemail 1/5

Monday, January 7, 2019

CaTS is currently experiencing issues with the campus voicemail server due to problems with today's scheduled server migrations. At this time, voicemail still remains unavailable.

CaTS will notify the University when voicemail services have been restored.

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