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CaTS Blog

Virtual Computing Lab Access Available!

Thursday, August 19, 2021

Continuing in CaTS effort to support Wright State students by providing remote learning options, we have re-launched access to Virtual Computing Labs provided throughout last year.  Improvements have been made to streamline the user login process and provide an experience consistent with other virtual computing resources offered by CaTS.

For instructions on how to connect to CaTS' VDI system and access the Virtual Lab, please visit  Once connected, choose the option for "Labs-Remote".

Note that Duo Two Factor Authentication is required for all users connecting to any VDIs from off-campus.  For instructions to enroll in 2FA, visit

If you need assistance, or if you have any questions, contact the CaTS Help Desk at 937-775-4827, or

CaTS Return-to-Campus Updates

Tuesday, August 3, 2021

As we prepare for the return of faculty and staff to campus, CaTS is working to ensure as smooth of a transition as possible.

Return-to-Campus Updates and Reminders

  • Upon your first return to campus, your office computer will most likely need to run updates when powered on. Depending on when it was last turned on and connected to the network, please be aware that these updates may require a significant amount of time to complete.
  • If you recently received a new laptop to support a work-from-home setup, this is considered your primary Wright State-issued machine. If you received a laptop dock with your device, it should be kept at your primary working location. If you did not receive a dock and need one, contact the CaTS Help Desk and one will be issued to you (one dock is available to each faculty or staff member that received a new laptop). If you have an old desktop that’s out of warranty that you no longer wish to use, please work with your department to coordinate getting those machines to the ESPM department, or contact the CaTS Help Desk if you have questions.
  • Over the past year, Wright State entered a new contract with ComDoc printing and replaced all of the Xerox printers across campus. If you have not yet installed the new printer in your area and you are currently on campus, you can access the driver installation links at Additionally, all printer support requests should be directed to the CaTS Help Desk by emailing
  • If you need assistance setting up technology in your office upon your return, please contact the CaTS Help Desk prior to your return to schedule an appointment with a technician.

FWA (Flexible Work Arrangement) Support

  • CaTS is aware that many faculty and staff will be moving to a new, flexible work arrangement including both on-campus and remote working models. While CaTS has equipment allotted to facilitate an FWA, please be aware that technology resources are limited to one computer and associated pieces of technology per faculty or staff member. For questions or concerns about your equipment needs, contact the CaTS Help Desk at

Due to the increased volume of support requests CaTS is receiving, please allow for potential longer-than-normal response times. CaTS is committed to and working diligently to assist with any support needs or questions that may arise during this transition.

As always, if you have any questions please contact the CaTS Help Desk at 937-775-4827, or Walk-in support is also available in 025 Library Annex, in the basement of Dunbar Library. Help Desk hours of operation can be found at

Export Saved Browser Information and Save Local Files

Tuesday, August 3, 2021

Export Bookmarks from Chrome

  1. Open Chrome
  2. At the top right click on the three dots
  3. Select Bookmarks > Bookmark Manager
  4. At the top, click the three dots again, then click Export Bookmarks
  5. Save the file on your h:\

Export Bookmarks from Firefox

  1. Open Firefox
  2. Click on the Library button , then Bookmarks
  3. Scroll to the bottom and click Show All Bookmarks
  4. From the toolbar in the Library window, click Import and Backup
  5. Choose Export Bookmarks to HTML
  6. Save the file on your h:\

Export Bookmarks from Internet Explorer

  1. Open Internet Explorer
  2. At the top right, click the Star
  3. In the top right of the pop-up box, pull down the menu and select Import and Export
  4. Select Export to a File, click Next
  5. Select Favorites, click Next
  6. Select the folder you want to export, click Next
  7. Save the file to your h:\

Back Up/Save Local Files

If you have saved any files to your c:\, copy them to your h:\

Possible locations:

  • Files and folders on the Desktop screen
  • My Documents
  • My Downloads
  • My Music
  • My Pictures
  • My Videos

Nutter Center Network Outage for 8/3

Thursday, July 29, 2021

On Tuesday, August 3, from 5:30–9:30 a.m., an electrical contractor will be performing maintenance that will create a network outage for the Nutter Center. Wired and wireless network connectivity at the Nutter Center may be unavailable or sporadic during this time.

If you have any questions, or continue to experience connectivity issues once this maintenance is complete, please call the CaTS Help Desk at 937-775-4827, or email

AT&T Cellular Maintenance for 7/27 - 7/29

Friday, July 23, 2021

Beginning Tuesday, July 27th through Thursday, July 29th, AT&T technicians will be on the Dayton Campus to finish their Distributed Antenna System (DAS) upgrade. 

Sporadic AT&T cellular outages will occur on Tuesday, 7/27 and Thursday, 7/29, with a complete outage occurring on Wednesday, 7/28 as the upgrade is being performed. This maintenance will greatly improve AT&T wireless coverage within Dayton Campus buildings. 

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email

Firewall Upgrade for 7/25

Thursday, July 22, 2021

CaTS will be upgrading the Dayton campus production firewall on Sunday, July 25, beginning at 6 a.m.

During this upgrade, network access along with all university systems such as WINGS, WINGS Express, Banner, etc. will be unavailable between 6–6:30 a.m., with the potential for intermittent network interruptions between 6:30–10 a.m. while we are verifying the upgrade was successful. The public websites will continue to be available to off-campus users.

For questions about this maintenance, please call the CaTS Help Desk at 937-775-4827, or email

Cognos Upgrade for 7/13

Thursday, July 8, 2021

IBM Cognos Analytics, the enterprise application for standardized reporting at Wright State, will be upgraded to version 11.2 on Tuesday, July 13, during the regular maintenance window from 6–7 a.m.

Once the upgrade is complete, all Cognos links will automatically redirect users to the new interface.  For information about new features and training resources, please visit the Cognos Analytics page at

If you have questions or issues after the upgrade, please call the CaTS Help Desk at 937-775-4827.

Voicemail Outage for 7/13

Thursday, July 8, 2021

On Tuesday, July 13, from 6–7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email

SecureShare to Replace FileLocker

Tuesday, June 29, 2021

Due to lack of support by the makers of FileLocker, CaTS will be retiring this application on August 2nd, 2021.  It will be replaced with ProofPoint’s SecureShare.  

Beginning July 5th, 2021 please begin using SecureShare to transfer sensitive documents.  SecureShare can be found here:  FileLocker will no longer be available after August 2nd, 2021.

Faculty and Staff who have regularly used FileLocker will have an account in SecureShare provisioned for them.  Student workers who have a business need to transfer sensitive information can request an account by submitting the following form:

For instructions on how to use SecureShare please visit

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email

Systems Unavailable 6/30/21 - 7/1/21

Tuesday, June 22, 2021

To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 6 p.m. on Wednesday, June 30, 2021, until 1 a.m. on Thursday, July 1, 2021.              

  • WINGS Express
  • Banner Admin
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Payments in Salesforce (Admissions/Orientation)
  • Student Onboarding in Salesforce (Admissions)
  • All Online Payments

For questions regarding this maintenance, contact the CaTS Help Desk at 937-775-4827, or email