CaTS Blog

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to come from the address ‘deptchair008@gmail.com’ and is signed as Nimisha H. Patel.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

CaTS will be performing maintenance over Winter Break (12/24 – 1/3) causing service outages for the following systems:

Date: Monday, December 28
Time: 8:30 a.m. – 12:30 p.m.

Due to an upgrade of our VDI environment, all VDI systems will be unavailable during the above date and time. It is not necessary to power down your VDI during this date and time.

Date: Tuesday, December 29
Time: 7 – 8 a.m.

CaTS will be performing system updates causing a voicemail outage during the above date and time. Individuals will not be able to leave messages or check voicemail during this time.

Date: Tuesday, December 29
Time: 8 a.m. – 9 a.m.

CaTS will be deploying a new Weblogic server, which houses WINGS Express services, on the above date and time.

Access to the following Banner services will be unavailable during this time:

• WINGS Express
• Student Accounts
• Online Payments
• Wright1 Card Services
• TouchNet
• Appworx
• Parking Services
• Housing Services
• WrightBuy
• Xtender
• uAchieve / DARS
• Printing using Pharos
• eTranscripts
• Banner Workflow

Date: Saturday, January 2
Time: 6 a.m. – Noon

CaTS will be conducting maintenance on the Banner system on the above date and time. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.

Access to the following Banner services will be unavailable during this time:

• WINGS Express
• Banner Admin
• Student Accounts
• Online Payments
• Wright1 Card Services
• TouchNet
• Appworx
• Parking Services
• Housing Services
• WrightBuy
• Xtender
• uAchieve / DARS
• Printing using Pharos
• ODS/Cognos

Date: Sunday, January 3
Time: 9 a.m. – Noon

CaTS will be conducting maintenance on the Banner system on the above date and time.

If you have any questions about the maintenance listed above, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Beginning Saturday, December 19, from 8 p.m.–6 a.m., CaTS will be performing upgrades to the campus network storage. You may experience intermittent issues when accessing the network H:, K:, and R: drives during this time.

CaTS recommends you save all of your work prior to this maintenance.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

CaTS now offers a two-factor authentication service to increase security for Wright State student accounts!

As of January 19, 2021, Wright State students now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this service, you will be prompted to confirm your login by receiving a Duo Mobile ‘push’ to your smart phone when accessing services like WINGS, Office 365, ServiceNow, and more. To sign up, visit https://wright.edu/2fa.

What is Two-Factor Authentication?
Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (smart phone). View an instructional video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

• Provides increased online security.
• Provides increased security for your Wright State accounts.

Over the past year, the Help Desk has reset the accounts of 165 Wright State users due to compromised accounts. If someone else gains access to your account, they now have access to all of your Wright State student information, can send emails on your behalf, and potentially gain access to other external, non-Wright State accounts that may be tied to your Wright State email address.

For more information regarding two-factor authentication, visit https://www.wright.edu/information-technology/services/two-factor-authentication. If you have questions about signing up for this service, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.