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Remote Support
We are here to serve you.
The CaTS Help Desk has temporarily moved to a remote support model.
Support options include:
- ServiceNow incidents and requests (Wright State Service Portal)
- Email (helpdesk@wright.edu)
- Leaving a voicemail at 937-775-4827 with as much information as possible, along with a contact number. You will be contacted by a Help Desk representative as quickly as possible during business hours.
- Calling the CaTS Help Desk at 937-775-4827 for phone support.
New to Wright State?
Learn how to setup your computing services
Students
- Understand your Wright State accounts
- Change the passwords for your Wright State accounts
- Check your Wright State email through Office 365
- Connect to the wireless network
- Activate your network jack in your Wright State dorm or apartment
Faculty and Staff
All Services A to Z
- Accounts and Passwords
- Antivirus Software
- Banner Admin
- Business Intelligence (Cognos)
- Calendar (Outlook)
- Campus Housing Connectivity
- Cell Phone Service
- Cisco Webex Meeting Center
- Classroom and Computer Lab Maintenance
- Classroom Features and Photos
- Computer Labs
- Curriculog Software
- Electronic Classrooms
- Email (Outlook)
- Email Security
- Encryption
- Equipment Checkout and Delivery
- Forms
- General Classroom Information
- In-Person/Remote Video Learning Classrooms
- Interactive Video Distance Learning (IVDL) Classrooms
- International Laptop Travel Kit
- Laptop Check-Out (Laptops2Go)
- Microsoft Forms
- Microsoft ProPlus
- Microsoft Teams
- Office 365 Groups
- Office 365 Online Communities
- Office 365 Overview
- Office Delve
- Office Sway
- OneDrive for Business
- Online Course Evaluations
- Panopto Lecture Capture
- PCI Users Workstation Information
- Personal Computer Support (Home Base)
- Personal Hardware Purchases
- Personal Software
- Phone and Voicemail
- Print Drivers
- Printing (PrintWright)
- Printing Services
- Remote Computer Lab Access
- Report a Security Incident
- Scanning of Exams and Evaluations
- Secure File Sharing (FileLocker)
- Security, Information Technology
- Server Registration
- SharePoint Sites
- Subscribe to a University Discussion List
- Two-Factor Authentication
- University Hardware Purchases
- University Software
- Video Technology Services
- Virtual Desktop Infrastructure (VDI)
- Virtual Labs
- Virtual Private Network (VPN)
- WINGS and WINGS Express
- WINGS Announcement
- Wireless Connectivity
- Workshops
- Wright State Mobile App
- Xtender
