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CaTS Blog

Current Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Currently, CaTS is experiencing issues with WINGS Express and Banner 9 Admin.

We are aware of this issue and are working on a resolution. CaTS will notify campus once this issue has been resolved.

Intermittent Network Issues for 1/7/22

Monday, January 10, 2022

CaTS is currently experiencing intermittent network connectivity issues, which could result in periods of slowness and brief service outages.

CaTS is aware of this issue and will notify the University once it has been resolved.

AT&T and Verizon Cellular Maintenance for January 2022

Thursday, December 23, 2021

During the month of January 2022, AT&T and Verizon will be performing routine maintenance to systems at the Dayton campus, causing sporadic signal outages inside of buildings and in the tunnels for cell phone users operating on these networks.  

This maintenance is being performed to further improve AT&T and Verizon cellular network coverage on the Dayton campus. If you have any questions, call the CaTS Help Desk at 937-775-4827, or email  

New Date: Network Outage Now Scheduled for 12/29

Friday, December 17, 2021


Due to a conflict with other University activities, CaTS has rescheduled the campus network upgrade for Wednesday, December 29 from 7 a.m. – 2 p.m.for both Dayton and Lake campuses. During this time, all network connectivity including internet access, VoIP phones, and all campus-based online services including WINGS Express as well as cloud-based services requiring Wright State authentication will be unavailable. The public websites will continue to be available to off-campus users.

If you have any questions about this outage, please contact the CaTS Help Desk at 937-775-4827, or

Resolved: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

Earlier issues with Lockdown Browser and other Pilot applications have been resolved.

If you are still experiencing issues, please contact the CaTS Help Desk at 937-775-4827, or email

Update: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

At this time, Lockdown Browser and certain applications within Pilot may still be experiencing intermittent issues due to the Amazon Web Services (AWS) outage yesterday. These services are in the process of being restored, but users may still experience outages when attempting to access them.

CaTS will continue to update Campus regarding this issue. 

Pilot Services Currently Unavailable

Tuesday, December 7, 2021

CaTS has been made aware that Amazon Web Services (AWS) is currently experiencing issues, which may cause intermittent service outages with Lockdown Browser and other applications within Pilot. 

CaTS will notify Campus once this issue has been resolved. For status updates regarding this outage, visit

Classroom Software Needs for Spring 2022

Thursday, November 4, 2021

CaTS is in the process of preparing our Dayton and Lake Campus electronic classrooms and computer labs for the 2022 Spring Semester. If you need specialized software installed in your classroom for the Spring Semester and have not already requested it from CaTS, please submit your request by December 17.

Please send your specialized software request to A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email

Coming Soon: Two-Factor Authentication Mandatory for Students

Tuesday, October 19, 2021

Over the last couple of months Wright State has been subject to multiple attempts by external scammers to gain access into student accounts. Due to these incidents, in addition to both the increasing levels of motivation and sophistication of these scammers, we must put additional security measures in place to reduce risk to the entire University and to students.

As a result, beginning January 31, 2022, CaTS will require two-factor authentication for all access to email, WINGS, and WINGS Express. Two-factor authentication is an extra layer of security that requires not only a username and password but also authenticates with a device in your possession (smart phone or key fob/Duo security token).  For those individuals who do not own a smart phone, Duo security tokens can be provided at no cost. To request a security token, please contact the CaTS Help Desk at 937-775-4827.

 Beginning on Monday, January 31, 2022, when entering your username and password to connect to the above resources you will see a screen allowing you to select the second method of authentication you would like to use. Your two-factor authentication options as a student are either a passcode or receiving a Duo push.

Instructions on how to use two-factor authentication can be found at For more information about two-factor authentication, visit

We encourage all students to enroll now, before the January deadline.  We apologize for any inconvenience these measures may cause, however the risk this presents to the university requires these steps be taken. If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email

Email Access Restored and Microsoft Teams Update

Thursday, September 30, 2021

Earlier this morning, users were unable to log in to their Wright State email and other Office 365 services. This issue has been resolved. However, if you continue to experience problems accessing email or other Office 365 services, please call the Help Desk at 937-775-4827.
Additionally, for those individuals who use Microsoft Teams, a new feature has been added allowing your meeting participants to join by phone. You may receive an email from Microsoft with more information regarding this new service. 

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email