On Saturday, July 23rd from 6 – 10 a.m., CaTS will be performing maintenance on networking equipment, which could potentially cause intermittent wireless network outages for the Dayton Campus. Lake Campus, the National Center for Medical Readiness (NCMR), and wired connectivity on the Dayton Campus will not be affected by this maintenance.
If you have questions about this maintenance, or experience network issues after 10 a.m., please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
CaTS Blog
Network Outage for 7/23
Thursday, July 14, 2022
Resolved: Current Access Issues to WINGS
Wednesday, July 13, 2022
Earlier access issues to WINGS (wings.wright.edu) have been resolved.
If you are still experiencing issues accessing WINGS, or if you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Current Access Issues to WINGS
Wednesday, July 13, 2022
CaTS is currently experiencing access issues to WINGS (wings.wright.edu). We are aware of the issue and actively working on a solution.
CaTS will notify the University once this issue has been resolved. If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Resolved: Issues With Inbound Calls to Campus Support Services
Thursday, June 23, 2022
Earlier issues with inbound calls to Campus support services have been resolved.
If you are still experiencing issues, please email the CaTS Help Desk at helpdesk@wright.edu.
Current Issues With Inbound Calls to Campus Support Services
Thursday, June 23, 2022
CaTS is currently experiencing issues with inbound calls to the following departments:
- CaTS Help Desk
- RaiderConnect
- Customer Care Center
- Registrar
- Bursar
- Collections
CaTS is working on a resolution and will notify the University once it has been resolved.
Reminder: New Answer Forms for Scantron Exams
Thursday, June 23, 2022
As announced back in February, CaTS is finishing the transition from the blue and green Scantron exam answer sheets to a new black and white form, which provides cost-saving benefits to the university as well as a new and improved scanning and grading process for Scantron exams. Reports will still be available to faculty as an electronic file sent through SecureShare, or as printed copies available for pickup in the CaTS Scanning Services office.
When Will This Transition Be Complete?
July 1, 2022. After this date, the blue and green forms will no longer be accepted at Scanning Services for grading.
What Differences Will I Notice?
The main difference between the current form and the new answer sheets is that the student responses are recorded vertically, instead of horizontally (pictured below). A copy of the new answer sheet can be viewed on the CaTS website at https://www.wright.edu/information-technology/scanning-of-examinations-and-evaluations.
Current Form:
New Form:
What Actions Do I Take Now?
The new black and white answer forms are available now for purchase through the Print Center; forms can be ordered at https://printcenter.wright.edu/home.asp and only take a couple of days to be delivered.
Questions?
If you have questions about this transition, please contact the CaTS’ Scanning Services office at scanning@wright.edu.
Panopto Cloud Scheduled Downtime: 6/25
Wednesday, June 22, 2022
On Saturday, June 25th, 2022, Panopto will upgrade our Panopto Cloud site to the latest version. Panopto expects up to 3 hours of downtime, with a target start time of 9 p.m. EDT.
During the downtime, we will not be able to access videos on our Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.
Mandatory Client Upgrade
On Thursday, July 21st, Panopto will require the Panopto Recorder for Windows to be upgraded to version 12.0.0 or above and the Panopto Recorder for Mac to be upgraded version 11.1.0 or above. The upgrade will be applied to our Panopto site at 8 p.m. EDT.
Campus Phone Outage for 6/7
Tuesday, May 31, 2022
On Tuesday, June 7 from 6 – 7 a.m., CaTS will be performing system maintenance on the campus phone lines, causing a temporary voice/phone outage. During this time individuals will not be able to place or receive any phone calls to on- or off-campus phone lines.
If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Voicemail Outage for 5/11/22
Thursday, May 12, 2022
On Wednesday, May 11, from 6–7 a.m., CaTS will be conducting emergency maintenance on the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.
If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Important Information Regarding Panopto
Wednesday, April 27, 2022
We appreciate your attention to this important message.
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for developing a retention plan for video content in Panopto. A three-year retention was agreed upon but after further work, ITS determined that delaying the implementation of a three-year retention policy for Panopto would be necessary.
What does this mean for Panopto content?
Users do not need to take any action to migrate Panopto video content. Video that has not been accessed in the last 13 months will be moved to an "archived" state. Video that has been accessed within the last 13 months will remain in an "active" state.
Please go to wright.edu/its-project for more important information about Panopto retention including a breakdown of frequently asked questions.
If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.
