CaTS Blog

Update: Old Wright State Mobile App Soon to be Disabled

Friday, May 8, 2020

Beginning May 17, the original Wright State mobile app will be disabled and will no longer be accessible. The app is being disabled due to a new, upgraded Wright State mobile app by Ellucian GO now being available. This was originally scheduled to happen on March 17, but was postponed due to the COVID-19 situation.

In January, CaTS announced the new mobile app was available to Wright State members. The Ellucian GO app is free for iPhones through the App Store, or for Androids through the Google Play Store. Once you have downloaded the Ellucian GO app, search for 'Wright State University' and click on the menu icon in the top left hand corner to get started.

Download the new mobile app here:

Features of the new app include:

  • Email
  • Pilot
  • Grades
  • Courses
  • Academic Support
  • Student Account
  • Directory and Maps
  • The Guardian
  • Events Calendar
  • Social Media

For more information about the new mobile app, visit https://wright.edu/wrightstateapp. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu.

Update: Changes to WINGS Express Authentication

Friday, May 8, 2020

On Sunday, May 17, the University is consolidating account credentials down to a single campus username and password, and will no longer use the UID and PIN for authentication. This change was originally scheduled for March 17, but was postponed due to the COVID-19 situation.

What Actions Do I Take Now?
As long as you know your campus 'w' username and password, you do not need to take any action. If you don't know your campus credentials, contact the CaTS Help Desk at (937) 775-4827 to recover them.

What Differences Will I Notice?
The primary difference you will notice is that you will no longer use your UID and PIN when logging in to WINGS Express. You will now be able to access WINGS Express by logging into WINGS and clicking the WINGS Express icon in the top righthand corner, or directly at wingsexpress.wright.edu and using your campus username and password to log in.

Other Important Information Regarding This Change
You will still have a UID assigned to you as a member of Wright State. If you are a current faculty, staff, or student and already know your UID, it will remain the same after this change. New faculty, staff, and students will still be assigned a UID, but there will no longer be a PIN associated with the UID.

You are still encouraged to know your UID, as you may be asked for it as a personal identifier when contacting departments on campus, ordering official transcripts, etc.

Questions?
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu. Please note that CaTS is unable to provide any account information via email.

WINGS Express Outage for 5/10

Thursday, May 7, 2020

On Sunday, May 10, CaTS will be performing upgrades causing WINGS Express to be unavailable between 6 - 9 a.m. During this time, you will not be able to access any services in WINGS Express.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

VDI Outage for 5/10

Tuesday, April 28, 2020

On Sunday, May 10th between 7 – 9 a.m., you may experience intermittent connection issues when attempting to access your VDI. CaTS will be performing maintenance which will allow users to access their VDIs using any web browser when logging in to vdi.wright.edu, and selecting VMware Horizon HTML Access.

If you are attempting to connect to your VDI during this time, or are already logged in, you may experience issues while this maintenance is being performed.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/23

Thursday, April 23, 2020

The Help Desk was recently notified of a phishing scam from an email address impersonating a Wright State individual, asking for contact information and for the recipients to purchase gift cards.

CaTS has seen a recent increase in the number of email impersonation attempts at the University.

A number of the reported emails begin with 'Immediate Response; in the message subject line.

Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.

Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu.

Phishing Scam Notice for 4/22

Wednesday, April 22, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members, with a subject line of 'Re: Revised PO #1003040 Due'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/20

Monday, April 20, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members, with a subject line of 'Faculty Survey.docx'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Take Our 2020 Customer Satisfaction Survey!

Monday, April 20, 2020

Attention Wright State Community Member:

In these difficult times it is more important than ever for Computing and Telecommunications Services (CaTS) to measure our ability to serve our customers. As Wright State University's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey:

https://bit.ly/2S8iS1V

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey. 

When complete, survey results will be available to view here: https://bit.ly/2wWiH2c

Results from the 2019 survey can be found here: https://bit.ly/2XRK60e

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or send an email to helpdesk@wright.edu

Mobile Wifi Hotspot Availability for Students

Thursday, April 16, 2020

CaTS is now making available iPhones for use as mobile hotpsots to Wright State Students enrolled in Spring or Summer semester who have no home internet access. To request an iPhone with mobile hotspot capabilities, fill out the following form at https://bit.ly/3aa35pr.

Please note that there is an extremely limited quantity of iPhones that CaTS is able to provide, and hotspot speeds are dependent on the AT&T cellular service in your area.

CaTS will contact you with a date and time to pick up the phone and will included instructions on how to set up this service.

Scheduling a Webex Meeting

Wednesday, April 15, 2020

At this time, CaTS is experiencing issues withe Office 365/Webex integration when attempting to schedule online meetings. CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?

Other options for scheduling a meeting include:

Scheduling a meeting directly through wright.webex.com: 

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Schedule' 
  3. Enter your meeting details, and select 'Schedule'. This will send an automated email from Webex to everyone you've added to your meeting, with the information needed to access it. 

Scheduling a meeting directing recipients to your personal room:

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Start a Meeting' 
  3. Everyone who has the link to your personal room will be able to join the meeting. 

If you have any issues setting up Webex meetings, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

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