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CaTS Blog

VDI Outage for 12/27

Thursday, December 12, 2019

Due to an upgrade of our VDI environment, all VDI systems will be unavailable during the following date and time:

Date: Friday, December 27
Time: 8 a.m. - 4 p.m.

It is not necessary to power down your VDI during this date and time, however CaTS recommends saving your work beforehand.

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email

Spring 2020 Classroom Software Needs

Tuesday, December 10, 2019

CaTS will soon be preparing our electronic classrooms for the 2020 Spring Semester. If you need specialized software installed in your classroom for the Spring Semester and have not already requested it from CaTS, please submit your request by Friday, January 3, 2020. 

Visit the following website to see a list of software already installed on classroom computers:

If the software you require is not listed, send a request to A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email

Hours of Operation for 12/14/19

Tuesday, December 10, 2019

On Saturday, December 14, the CaTS Help Desk will be open for phone support only from Noon - 6 p.m. due to the power outage in the Library Annex and Fawcett Hall. 


Office 365 Clutter Folder Moving to Focused Inbox

Monday, December 2, 2019

After January 31, 2020, your Clutter folder for your Office 365 Wright State email account will no longer be available. 

Focused Inbox will replace Clutter and is now available to all Office 365 customers. Focused Inbox helps you focus on the emails that matter most to you. It separates your inbox into two tabs - 'Focused' and 'Other'. Emails you need to act on right away are in the Focused tab, while the rest will be filtered to Other. You can switch between tabs at any time to access your emails. 

Enabling Focused Inbox in Office 365

  1. Log in to Office 365 at
  2. Click on the gear icon in the top righthand corner
  3. Click on the toggle button for 'Focused Inbox'

This will enable Focused Inbox. You can switch between your Focused Inbox and Other folder by selecting the tabs for either folder:

For more information about the change to Focused Inbox, visit If you have any questions, including how to turn Focused Inbox on, contact the CaTS Help Desk at (937) 775-4827 or email


Checking Your Wright State Email

Friday, November 15, 2019

How to Check Your WSU Email

WSU email is the primary means of communication for many of the departments on campus.  It is recommended that you check your WSU email daily, to avoid missing any important messages.

  1. Visit (or visit and click the WINGS icon in the upper-right hand corner of the page)
  2. Enter in your Campus User Name (eg. w###abc- the letter w, 3 numbers, and your 3 initials)
  3. Enter in your Password
    1. Your campus username and password can be found on your letter from Admissions
    2. If you do not have your campus username and password, call CaTS (Wright State's IT services department) at (937) 775-4827
  4. Note: If this is your first time logging into WINGS, you will be prompted to change your Password for security purposes
  5. Once in WINGS, click on the ‘Office365/Email’ icon in the upper right-hand corner of the page


Checking Your 'Clutter' Folder

Your Wright State email will sometimes filter out email it thinks is 'junk mail'; check your Clutter folder to make sure you're not missing anything important!

  1. Open your email following the steps above
  2. On the left-hand side of your email, select the 'Clutter' folder below 'Inbox' 

Turning Off Your 'Clutter' Folder

If you wish to turn Clutter off, follow the steps below:

  1. Open your email following the steps above
  2. Click on the gear icon in the upper right-hand corner of your email screen
    1. Select “Options”
    2. Select "Clutter" under 'Automatic Processing'
    3. Deselect "Separate items identified as clutter"
    4. Select "Save"
  3. To turn Clutter back on, follow steps a and b, then select "Separate items identified as clutter" and click "Save"


How to Forward your WSU Email to External Email Accounts

If you have an external email account that you would like your WSU email account forwarded, follow these steps.

  1. Go to
  2. Enter your campus username and password
  3. Click on the gear icon in the upper right-hand corner of your email screen
  4. Click on Mail under Your app settings.
  5. On the left, under the Accounts submenu, click on Forwarding.
  6. Select the radio button for Start Forwarding.
  7. Type in the email address you want to forward your mail to.
  8. Click Save.
  9. To stop forwarding, follow steps 1-5 above then select the Stop Forwarding radio button, followed by the Save button.

Phishing and Fake Job Offer Scams

Friday, November 15, 2019

CaTS has noticed an increase in the number of phishing attempts at the beginning of Fall, Spring, and Summer semesters. Below is information to help keep your Wright State accounts secure:

What are Phishing Scams?

  • Phishing scams are emails designed to trick you into sending an unknown third party your account information or other personal or financial information.
  • These emails may look like they're coming from Wright State, CaTS, your bank or credit card issuer, or any other institution you do business with.
  • The links in phishing emails often take you to a web page that appears to be a WSU site, such as You can avoid being tricked by these fake pages by typing in the URL, such as rather than trusting the link. 
  • Many email scams often contain fake job offers; if an email contains poor grammar or wording, or seems too good to be true, it most likely is.

How Can You Avoid Phishing Scams?

  • Remember that CaTS, WSU and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email.
  • Never respond to a suspicious email or click links in those emails.
  • Don't give out your personal information to anyone via email.
  • Don't download attachments from an email unless you trust the sender.


If you receive an email and are unsure if the message is a scam, contact the CaTS Help Desk at (937) 775-4827. We can help determine whether the email you received is real or not. 

Resolved: Issues With WINGS Express and Banner 9 Admin

Friday, November 8, 2019

Earlier issues with student registration in WINGS Express, and access to Banner 9 Admin have been resolved.

If you continue experiencing issues, please contact the CaTS Help Desk at (937) 775-4827, or email

Current Issues With WINGS Express and Banner 9 Admin

Friday, November 8, 2019

Currently, CaTS is experiencing issues with student registration in WINGS Express, and Banner 9 Admin.

We are aware of this issue and are working on a resolution. CaTS will notify campus once this issue has been resolved.

Phishing Scam Notice for 10/31/19

Thursday, October 31, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State students. The message comes from the email address, and contains an attached document titled 'WRIGHT 446.rtf', as well as a link to a website asking for your Campus 'w' username credentials.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on the link contained in the email and provided your Campus 'w' username, please change your password immediately.

If you have any questions, or for assistance changing your password, contact the CaTS Help Desk at (937) 775-4827, or email

Rike Hall Classroom Upgrades - Fall 2019

Thursday, October 24, 2019

CaTS will be upgrading Rike Hall classrooms with a new touch control panel, Apple TV, and ShareLink features. The VGA laptop connection, Dell computer, and existing sympodium will remain in the classrooms. The new equipment installed in these rooms will be the same as what is currently in 108 Fawcett Hall and many other digital classrooms; view details of that room here:

The tentative schedule for updating Rike Hall classrooms is as follows:

Week of October 28th

  • 020
  • 033
  • 041

Week of November 4th

  • 047
  • 054
  • 058

Week of November 11th

  • 060
  • 072
  • 157

Week of November 18th

  • 158
  • 161
  • 163

Week of November 25th

  • 166

Week of December 16th

  • 018
  • 036
  • 044
  • 154
  • 160

If you would like training on any of the new equipment, CaTS encourages you to fill out the following form to request a one-on-one training session:

If a one-on-one session will not work with your schedule, a classroom technician can meet with you before your class to go over the new equipment once it's installed. To schedule a technician to meet you before your class to review the equipment, contact the CaTS Help Desk at (937) 775-4827.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827.