CaTS Blog

Email Impersonation Scam Notice

Thursday, April 25, 2019

CaTS has seen a recent increase in the number of email impersonation attempts at the University.

A number of the reported emails begin with 'Urgent Request' in the message subject line.

Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.

Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you ever have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu

Take Our 2019 Customer Satisfaction Survey!

Tuesday, April 9, 2019

Attention Wright State Community Member:

As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As Wright State University's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey.

https://wright.qualtrics.com/jfe/form/SV_e3uv7jF5lMzwZEN

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey. 

When complete, survey results will be available to view here: http://www.wright.edu/information-technology/about/office-of-the-cio

Results from the 2018 survey can be found here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/2018%20Customer%20Satisfaction%20Survey%20Results.pdf

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu

Thank You. 

Verizon Cell Service Improvements on Campus

Friday, April 5, 2019

CaTS is happy to announce that we've completed the year long project with Verizon to improve cell service throughout the Dayton Campus!

This project consisted of the installation of a new Verizon cell tower on Oelman Hall, and a Distributed Antenna System (DAS). The DAS allows for improved Verizon cellular coverage in the tunnels and building lower levels!

The entire cost of this project was funded by Verizon. All Verizon customers are now able to take advantage of improved access to the Verizon network while on campus. 

Summer/Fall Classroom Technology Needs

Thursday, April 4, 2019

As the Summer and Fall Semesters approach, please take a few moments to review the information below and let CaTS know your classroom equipment and training requirements.

Do you need specialized classroom software?

As a reminder, if you need specialized software installed in your classroom for the Summer or Fall Semesters, we need your request submitted to helpdesk@wright.edu no later than April 12th. Visit the following website to see a list of software already installed on classroom computers: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-a....

Do you need training on classroom equipment?

If you would like training on the use of any technology available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea.... A CaTS training representative will contact you shortly thereafter.

If you plan to use NetSupport School, Apple TV, or Panopto lecture capture, the Center for Teaching and Learning (CTL) can provide training on how to effectively incorporate these services into your course. The CTL also provides NetSupport School and teaching untethered workshops throughout the academic year. For a list of workshops and training videos, visit the CTL's website at www.wright.edu/ctl/. 

Are you teaching an IVDL course?

If you plan to use our Interactive Video Distance Learning (IVDL) classrooms to simultaneously teach a class to students on both Dayton Campus and Lake Campus, CaTS recommends you attend a brief training session on using this technology. To schedule a session, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea...

Do you need specialized classroom equipment?

If you need specialized equipment delivered to your classroom, please schedule this in advance by calling the CaTS Help Desk at (937) 775-4827. To make sure your preferences are saved for the Summer Semester, please make your equipment request by April 12th.

Other questions?

For any other questions regarding your classroom, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

 

macOS Mojave Update

Thursday, March 28, 2019

macOS Mojave (version 10.14) is the fifteenth major release of macOS, Apple's desktop operating system for Macintosh computers. If you have any issues updating your Mac device, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

On this page:


Product Information

macOS Mojave (10.14) was released on Monday, September 24th, 2018. CaTS has completed testing Mojave with the standard software used around campus and in computer labs. Please note that Mojave has some known compatibility issues with certain University services. 

Important Notes:

  • Banner 8 Admin is incompatible with Mojave due to issues with Java. Banner 9 Admin is now the recommended software to use for University purposes. More information about Banner 9 Admin can be found at https://www.wright.edu/information-technology/services/banner-9-admin
  • Older versions of Matlab are not supported on Mojave.  Matlab customers need to ensure they are on 2018b release or higher. 
  • Mojave will convert your hard drive (SSDs, Fusion Drives, and Hard Disk Drives) to the new Apple File System (APFS).
  • Apple TVs generation 3 or earlier may not be compatible with Mojave. If you plan on using your own Apple device in a classroom managed by CaTS, you may experience audio issues. If you have any questions about this, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. These classrooms include:
  • 020 CAC
  • 049 CAC
  • 180 CAC
  • 201 CAC
  • 227 CAC
  • 280 CAC
  • 285 CAC
  • 331 CAC
  • 335 CAC
  • 150 DH
  • 101 FH
  • 108 FH
  • 204FH
  • 009 MH
  • 022 OH
  • 112 OH
  • 114 OH
  • 125 OH
  • 171 MM
  • 202 MM
  • 271 MM
  • 150 RC
  • 153 RC
  • 154 RC
  • 208 RC
  • 302 RC
  • 406 RC
  • 050 RK
  • Before you upgrade to Mojave, make sure your computer and all software is compatible with this version. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or helpdesk@wright.edu

Recommendation

CaTS is now officially supporting macOS Mojave. If you are interested in upgrading to macOS Mojave, we recommend you first review our Software Compatibility list for known issues. If you currently use Matlab, we recommend you wait until January before upgrading to macOS Mojave.

How to Upgrade

  1. Check your Mac Hardware Requirements
  2. Before you upgrade, we recommend you backup your Mac by copying your Documents folder to an external drive
  3. Download macOS Mojave and follow onscreen instructions to begin your upgrade

If you have OS X 10.11 (El Capitan) or an older version, we strongly recommend that you upgrade to at least macOS 10.12 (Sierra). Apple will most likely stop providing software updates or critical security updates for OS X 10.11 and older versions soon. 


System Requirements 

You will need one of the following models in order to run macOS Mojave:

  • MacBook (early 2015 or newer)
  • MacBook Air (Mid 2012 or newer)
  • MacBook Pro (Mid 2012 or newer)
  • Mac Mini (Mid 2012 or newer)
  • iMac (late 2012 or newer)
  • iMac Pro (all models)

Recommended Minimum Hardware:

  • 20 GB of free space
  • 4 GB minimum memory

Compatibility Table

Hardware 

Model Supported
iMac Intel (Early 2008) No
iMac Intel (Early 2009) No
iMac Intel (Late 2009) No
iMac Intel (21.5-inch, Mid 2010) No
iMac Intel (27-inch, Mid 2010) No
iMac Intel (21.5-inch, Mid 2011) No
iMac Intel (27-inch, Mid 2011) No
iMac Intel (21.5-inch, Late 2012) Yes
iMac Intel (27-inch, Late 2012) Yes
iMac Intel (21.5-inch, Late 2013) Yes
iMac Intel (Retina 5k, 27-Inch, Late 2015) Yes
iMac Intel (21.5-inch, Mid 2014) Yes
iMac Intel (27-inch, Late 2013) Yes
iMac Intel (21.5-Inch, Late 2015) Yes
iMac Pro Intel (Retina 5k, 27-inch, Late 2017) Yes
iMac Intel (Retina 5k, 27-inch, Mid 2017) Yes
iMac Intel (Retina 5k, 27-inch, Late 2014) Yes
iMac Intel (Retina 4k, 21.5-Inch, Late 2015) Yes
iMac Intel (27-inch, Early 2013) Yes
iMac Intel (Retina 4k, 21.5-inch, Mid 2017) Yes
iMac Intel (21.5-inch, Mid 2017) Yes
Mac mini Server (Late 2012) Yes
Mac mini (Mid 2011) No
Mac mini (Late 2012) Yes
Mac mini (Late 2014) Yes
MacPro (Late 2013) Yes
13-inch Retina MacBook Pro (Mid 2017) Yes
15-inch Retina MacBook Pro (Late 2013) Yes
15-inch Retina MacBook Pro with TouchID (Late 2016) Yes
15-inch Retina MacBook Pro (Mid 2015) Yes
MacBook Pro (13-inch, 2018) Yes
15-inch Retina MacBook Pro (Mid 2012) Yes
MacBook Pro (15-inch, 2018) Yes
15-inch MacBook Pro (2011) No
MacPro (Mid 2010) No
15-inch Retina MacBook Pro with TouchID (Mid 2017) Yes
13-inch MacBook Pro (Mid 2012) Yes
13-inch Retina MacBook Pro with TouchID (Late 2016) Yes
13-inch MacBook Pro (Early 2015) Yes
13-inch MacBook Pro (2011) No
15-inch MacBook Pro (Mid 2012) Yes
13-inch Retina MacBook Pro (Late 2013) Yes
MacPro (Early 2009) No
MacBook Pro (Mid 2009) No
15-inch MacBook Pro (Mid 2010) No
13-inch Retina MacBook Pro (Late 2012) Yes
17-inch MacBook Pro (2011) No
13-inch MacBook Pro (Mid 2010) No
MacPro (Early 2008) No
MacBook (12-inch Retina Mid 2017) Yes
MacBook (13-inch Late 2009) No
MacBook (12-inch Retina Early 2015) Yes
MacBook (13-inch Aluminum, Late 2008) No
MacBook Air (13-inch Mid 2011) No
MacBook Air (11-inch Mid 2011) No
MacBook Air (11-inch Mid 2013) Yes
MacBook Air (11-inch Early 2015) Yes
MacBook Air (13-inch Mid 2012) Yes
MacBook Air (13-inch Early 2015) Yes
MacBook Air (13-inch Mid 2013) Yes
MacBook (12-inch Retina Mid 2017) Yes

Adobe CC & OnTheHub Updates

Thursday, March 28, 2019

CaTS is excited to announce an agreement has been reached regarding personal Adobe Creative Cloud software purchases through our online software store, OnTheHub. Below is important information regarding accessing OnTheHub and Adobe Creative Cloud purchases.

Accessing OnTheHub

OnTheHub has been integrated with our Single Sign On service and no longer requires a separate account. To log in:

  1. Visit wright.onthehub.com
  2. Log in with your campus 'w' username and password

Important Notes:

  • All purchases will be transferred to your new account once this change has been made. For more information about OnTheHub, visit our Personal Purchases page. 
  • Some users may have both a Student and Faculty/Staff role in OnTheHub. If you are a faculty or staff member and also see the Student tab at the top of the page, make sure the Faculty/Staff tab is selected before purchasing any software.

Faculty/Staff

Adobe Creative Cloud Purchases for Students, Faculty, and Staff

Adobe Creative Cloud is now available to purchase for personal use by all active Wright State students, faculty, and staff. An annual subscription to Creative Cloud can be purchased through OnTheHub at a discounted rate for personal and home use.

Retirees, Emeritus Faculty and former employees are now eligible for software purchases through OnTheHub. Additionally, College Credit Plus students are not eligible to purchase Adobe Creative Cloud, however other software through OnTheHub is available to them.

Important Note: CaTS is aware that some faculty, staff, and students are in a contract subscription with Adobe for Adobe Creative Cloud programs at $20/month. For more information on how to opt out of that subscription, please see the Personal Adobe Creative Cloud Contract Information article. 

Purchasing and Installing Adobe Creative Cloud

  1. Log in to wright.onthehub.com with your campus 'w' username and password
  2. Search and select Adobe Creative Cloud
  3. Review the price and select Add to Cart
  4. Review your Shopping Cart and select Check Out
  5. You will be directed to a page that gives you details about your Adobe subscription, including the email address you will use to sign in to Adobe, and the date your subscription is good until. Click Install.
  6. Open the download file and click Sign In. Select Enterprise ID if prompted. Enter your Wright State email address; you will then be redirected back to the Wright State log in screen. Enter your campus 'w' username and password.
  7. Follow the steps to finish the installation process for Adobe Creative Cloud

Adobe Creative Cloud Work Purposes vs Home Use Purposes

Software purchased via OnTheHub is for personal/home use only. Wright State faculty and staff can install Adobe Creative Cloud on university-owned machines for free through Software Center (Windows PCs) and Casper (Mac OS). 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Classroom Software for Summer/Fall 2019

Friday, March 15, 2019

CaTS will soon be preparing our electronic classrooms for the 2019 Summer and Fall Semesters. If you need specialized software installed in your classroom for the Summer or Fall Semesters, we need your request submitted to us no later than April 12th, 2019.

Visit the following website to see a list of software already installed on classroom computers:
https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-a...

If the software you require is not listed, send a request to helpdesk@wright.edu. A technical will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Emergency Wireless Maintenance for 3/7

Thursday, March 7, 2019

CaTS will be performing emergency maintenance on the wireless networks over the next 30 minutes causing brief outages in the following areas:

  • Wright State Nutter Center
  • Setzer Pavillion
  • All Residence Halls

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Wright1 Card Outage for Wednesday, 3/6

Friday, March 1, 2019

The Wright1 Card system will be unavailable during the following times due to system maintenance:

Date: Wednesday, March 6th
Time: 12 a.m. - 7 p.m.

During this time, access to the following Wright1 Card services will be unavailable:

  • Online deposits and account statements
  • Sales at off-campus and on-campus merchants (Union Market will be open and accepting cash/credit card)
  • Wright1 and credit card swipes at campus vending machines
  • All pay-for-print card swipes at printing stations, copiers, and laundry (does not include Xerox printer card swipes)

During this time, the Wright1 Card office in E238 Student Union will also be closed.

For questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Phishing Scam for 3/1

Friday, March 1, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State students. The email claims your campus 'w' username is going to be deactivated upon your request, and to click on a link to cancel the request. Please note that this is a scam; do NOT click on any links or enter your Wright State credentials.

BEGIN COPY OF SCAM MESSAGE


From: Leonard, Alexander S <leonard.106@wright.edu>
Sent: Friday, March 1, 2019 11:21:01 AM
Subject: Write State University

Hello,

Upon request, your CaTS username will be De-activated shortly. you can cancel request here <LINK>

Thank You
CaTS-Information Technology


END COPY OF SCAM MESSAGE

Please be aware that this is a scam. Again, do not click on any links provided in the email or enter your Wright State credentials. If you have already entered your Wright State credentials, please change your password immediately.

If you have any questions about this scam, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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