CaTS Blog

Quarterly Security Update: Call Spoofing

Thursday, December 10, 2020

Quarterly Security Update: Call Spoofing

Welcome to the Winter 2020 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This quarter's newsletter will provide you with information about a form of social engineering called call spoofing; hopefully you will find it somewhat interesting!

In the past year or so I have noticed an increase in the number of phone calls that appear to be from a location in or around our area—numbers beginning with area codes like 937, 614, 513, etc. The majority of these calls are not truly coming from our area. Callers now have the ability to spoof an area code in the hopes that individuals will be more likely to answer a call that appears to be from their location. In addition, they can also spoof a prefix with an area code, such as 614-775-xxxx. At a quick glance it may appear to be a call from Wright State.

Most of these calls are just vendors trying to get your attention; others seem to be malicious in nature, coming from individuals who hope to gain personal information or make an offer that sounds too good to be true. This is social engineering and we all need to be careful in how we respond to such calls.

Unless you know for certain who you are talking to, take care in giving out information about Wright State or yourself, such as home addresses, birthdates, where you bank, etc. Seemingly innocent information can be gathered over time to build a profile about you. This can later be used in a more sophisticated social engineering attack to gain access to bank accounts or your Wright State account. They may try to guess your security questions that are used to reset your passwords, or call a help desk pretending to be you. If they have enough information it may be possible to trick the help desk personnel.

Personally, I have adopted the practice of not answering calls from telephone numbers I don't recognize. I do this not only on my personal cell phone, but also with calls coming in to my Wright State business phone, and just let them go to voicemail. I have also found that callers spoofing area codes do not leave voicemails, whereas legitimate callers will oftentimes leave voicemails if they are reminding you about appointments, due dates, etc.

More information and helpful tips to avoid this type of social engineering can be found on McAfee's website: https://bit.ly/3m5II2r.

Resolved: Pilot Access Issues for 12/1

Tuesday, December 1, 2020

Previous issues with accessing Pilot have been resolved.

If you are a student or staff member and still experiencing issues with Pilot, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu. If you are a Faculty member still experiencing issues with Pilot, please contact The CTL at 937-775-2885, or email ctl@wright.edu.

Pilot Access Issues for 12/1

Tuesday, December 1, 2020

CaTS is aware that students and faculty members are currently experiencing issues accessing Pilot and course materials. We are working with the vendor to get these issues resolved as quickly as possible.

CaTS will notify campus once the issues have been resolved. If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Banner Outage for 11/18

Wednesday, November 18, 2020

CaTS will be conducting emergency Banner Admin maintenance beginning at 11 a.m.,  lasting approximately 15 - 20 minutes. During this time, Banner 9 Admin, Extensibility, and Communication Management for PROD will be unavailable.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Important Information About macOS Big Sur

Monday, November 16, 2020

Please disregard if you are a Windows PC user

Wright State Faculty and Staff macOS users,

Recently, Apple announced their latest Mac operating system update ‘Big Sur’ will be released in late 2020. At this time, certain CaTS applications may not support this latest update for Mac devices.

Please do NOT update your university-owned macOS. CaTS will be testing various applications on the new operating system, and will notify campus when it's appropriate to update your system.

If you have questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Panopto Cloud Scheduled Downtime: 12/19/20

Thursday, November 12, 2020

Please note: the text of this article is quoted directly from an official Panopto outage announcement.


On Saturday, Dec 19, 2020, Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EST. Panopto will confirm the start time and duration of the downtime on Tuesday, November 24.

During the downtime, we will not be able to access videos on our Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

Banner Outage for 10/26

Monday, October 26, 2020

CaTS will be conducting emergency Banner Admin maintenance from 12:30-12:45 p.m. During this time, Banner 9 Admin will be unavailable.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Banner Maintenance for 10/18

Tuesday, October 20, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, October 18 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Reviewing an Application in Salesforce

Tuesday, October 13, 2020

Applications for admission will be reviewed through Salesforce on an app called Reader Rx.  Everytime an application is assigned to you or your committee to review you will receive an email notification.  The email notification can be turned off at your request.

  1. Log into Salesforce.
  2. You should land on your Salesforce home page.  Make sure you are on the "Admission Review" app, and then click on the "Assigned Applications" tab.
  3. You are now using ReaderRx.  On this screen you will see two sections, "Not Reviewed Yet" and "Reviewed Applications." The sections are aptly named.  "Not Yet Reviewed" are applications assigned to you that you have yet to review.  "Reviewed Applications" are applications you have already reviewed. 
  4. Click "Go Back to Home" to navigate back to your Salesforce home page.
  5. Most reviewers will just have the option to review applications assigned directly to them.  Some will also have a committee or queue that they belong to.  In this instance you may have to switch between reviewing applications assigned to you and assigned to your queue/committee.
  6. Use the filter criteria to find a specific applicant you are looking to review.  First, choose the object you want to search with, contact or application.  The contact object typically stores demographic information and the application object holds application information.  Then select the specific field you want to search for, like First Name or Program Offered.  Then select your operator, such as equals or contains.  Finally type in what you are searching for.  For example: Contact-First Name-equals-Jayne.  If you wish to search by First Name and Program Offered simply click "add criteria."  To clear your search results and see the full list of applications assigned, simply click "clear."
  7. Select the "Review" button on the row of the applicant you would like to review.
  8. Use the page size to adjust the number of applications you see on the page at one time.
  9. Shows you the total number of records assigned for your review.
  10. Click "Review" on the line of the application you want to review. Below is a navigation guide of the screen when reviewing an application:




  11. This sections displays the various components of the application.  You can click into each section for additional details about the application.  For example, click on "Education History" to see detailed information about the applicants high school or college background.
  12. The center section is the display screen.  As you click into the various components on the application in the first section, you will see the details here on the center section.  Like in our first example, when you click "Education History" you will see the details related to that component on the center display screen.
  13. This is the reviewer feedback section.  This is where you will leave your feedback that will ultimately go to your committee members and/or the central admissions offices. 
    Tip: you can expand the Recommendation Comments box by clicking and dragging the bottom right corner outwards.  When you are done reviewing the application click "Assign to Next Reviewer" if you need to pass the application to an additional reviewer, or click "submit" if you are the final person to review the application before sending it back to admissions.  If you want to come back to the application later, simply click "save."
  14. If you work on a committee reviewing applications, you will see your colleagues feedback in section 4. Click on the Save Popup Settings to keep the panels stick to your screen rather than clicking on the buttons to open up the panels.
    Tip: Note on the screen shot above the hyperlink next to "Application PDF."  That link will open all related applications documents in one pdf. For example it will contain the transcripts, essays, etc. in one document.


  15. The Generate Zip button downloads a zip file with the application id name on your device that will contain all the documents that are attached to the application record.

Retirement of Classic Reports in Qualtrics

Thursday, October 8, 2020

Qualtrics, the survey software utilized by Wright State, recently announced that on October 31, they will be discontinuing Classic Reports and making Advanced Reports available to all users as a replacement. The benefits of Advanced Reports include a simplified user experience, better application performance, and increased stability in report generation. You can find out more about Advanced Reports on Qualtrics’ support site: https://www.qualtrics.com/support/survey-platform/reports-module/reports-section/paginated-reports-overview/.

After October 31, all access to Classic Reports including scheduled emails and public reports, will be discontinued by Qualtrics. To prevent any loss of data, you are encouraged to rebuild your reports on the Advanced Reports platform, and download a PDF copy of existing reports you wish to keep. For instructions on how to create Advanced Reports, visit https://www.qualtrics.com/support/survey-platform/reports-module/reports-section/paginated-reports-overview/.

Please note that accessing survey data in the Results portion of the Reports tab (pictured below) will remain unchanged and still be accessible after October 31.

If you have any questions, please email the CaTS Help Desk at helpdesk@wright.edu.

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