Coronavirus Update

All academic classes will be held remotely for summer semester and course information indicates whether they have set meet times or no meet times. Physical access to Dayton and Lake campuses is restricted to essential personnel. Read more.

CaTS Blog

Take Our 2020 Customer Satisfaction Survey!

Monday, April 20, 2020

Attention Wright State Community Member:

In these difficult times it is more important than ever for Computing and Telecommunications Services (CaTS) to measure our ability to serve our customers. As Wright State University's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey:

https://bit.ly/2S8iS1V

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey. 

When complete, survey results will be available to view here: https://bit.ly/2wWiH2c

Results from the 2019 survey can be found here: https://bit.ly/2XRK60e

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or send an email to helpdesk@wright.edu

Mobile Wifi Hotspot Availability for Students

Thursday, April 16, 2020

CaTS is now making available iPhones for use as mobile hotpsots to Wright State Students enrolled in Spring or Summer semester who have no home internet access. To request an iPhone with mobile hotspot capabilities, fill out the following form at https://bit.ly/3aa35pr.

Please note that there is an extremely limited quantity of iPhones that CaTS is able to provide, and hotspot speeds are dependent on the AT&T cellular service in your area.

CaTS will contact you with a date and time to pick up the phone and will included instructions on how to set up this service.

Scheduling a Webex Meeting

Wednesday, April 15, 2020

At this time, CaTS is experiencing issues withe Office 365/Webex integration when attempting to schedule online meetings. CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?

Other options for scheduling a meeting include:

Scheduling a meeting directly through wright.webex.com: 

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Schedule' 
  3. Enter your meeting details, and select 'Schedule'. This will send an automated email from Webex to everyone you've added to your meeting, with the information needed to access it. 

Scheduling a meeting directing recipients to your personal room:

  1. Log in to wright.webex.com with your Campus 'w' username and password by clicking on the 'Sign In' button in the top righthand corner.
  2. Click 'Start a Meeting' 
  3. Everyone who has the link to your personal room will be able to join the meeting. 

If you have any issues setting up Webex meetings, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Integration Issues With Office 365 and Webex

Wednesday, April 15, 2020

At this time, the add-in to integrate Webex into the online version of Outlook (Office 365/Outlook On the Web) is currently not functioning. When attempting to schedule a Webex meeting using the add-in in Office 365, you will receive the following error message:

"Your current Webex site is not enabled for use with Microsoft Office 365. Contact your administrator for more information."

This error is due to Webex disabling the admin portal through which this service was originally integrated.

CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?
Other options for scheduling a Webex meeting include:

  • Schedule a meeting directly through wright.webex.com: When you log in to wright.webex.com, you will find the option to schedule a meeting on the Home page. This gives you the ability to set the date and time of the meeting, make it a recurring meeting, and add both internal and/or external recipients you would like to attend your meeting. An automated email from Webex will be sent to everyone you've added to your meeting with the information needed to access it.
  • Schedule a meeting directing recipients to your personal room: When you log in to wright.webex.com, you will find a link to your personal Webex room on the Home page. You can add this link to a regular calendar invite, which will allow recipients to access your personal room directly. This will function the same way as a regular Webex meeting, however anyone with the link to your personal room will be able to enter the meeting depending on your room settings.

For more information and step-by-step instructions, visit https://www.wright.edu/information-technology/blog/article/scheduling-a-webex-meeting.

Questions?
CaTS is currently working remotely at this time; for more information about remote support, https://www.wright.edu/remote-help.

If you have any questions about Webex, or have issues scheduling a Webex meeting, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 4/10

Friday, April 10, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State faculty and staff. The email appears to be signed as Wright State President Susan Edwards, but is sent from the address presidenteducations@gmail.com, or a similar address. Do NOT reply with any personal information, and delete this email from your inbox.

begin copy of scam message

Hello good day, <name>. I would like to express my thanks and appreciation to you for the positive impact from your contribution to Wright State University.

Please do let me know when you're available there's something I need you to do. Kindly drop me your cellphone number to send text message.

Again thank you for your time and commitment to this wonderful institution.

Thanks you,

Susan Edwards

President,

Wright State University

end copy of scam message

Please be aware that this is a scam. Again, do not reply with any personal information.

If you have any questions about this scam, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu

WINGS Express/Banner Outage for 4/19

Thursday, April 9, 2020

CaTS will be conducting maintenance on the Banner system on Sunday, April 19 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below. 

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time.

Questions?

CaTS is currently working remotely at this time; for more information about remote support, visit wright.edu/remote-help; you can also contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Remote Security Practices

Friday, March 20, 2020

CaTS understands that many faculty and staff have been, or will be, working remotely during these difficult times. Ideally, all university business should be conducted on a university-owned computer. However, during the current crisis that isn't always possible or realistic. If you must use a personally-owned computer, please keep the following in mind:

  • Make certain you have up-to-date antivirus software installed on your computer
  • Keep your system up-to-date by installing operating system updates
  • NEVER save university data locally
  • If you routinely deal with sensitive data, use VDI (Virtual Desktop Infrastructure) rather than VPN

If you have questions about keeping yourself secure remotely, contact the CaTS Help Desk at helpdesk@wright.edu

CaTS Remote Support Information

Thursday, March 19, 2020

CaTS Help Desk Support

If you're able to log in to our Wright State systems, such as WINGS with your campus 'w' username and password, then you can chat with a CaTS Help Desk analyst via online chat for remote support. You can also contact the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours.


Remote Support Offerings

The CaTS Help Desk will be moving towards a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system for support options.You can also contact the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours.

Support options include:

  • ServiceNow incidents and requests
  • Remote chat with Help Desk technicians via the ServiceNow Support Portal (8 - 5 Monday - Friday)
  • Email (helpdesk@wright.edu)
  • Leaving a voicemail at 937-775-4827 with as much information as possible, along with a contact number; you will be contacted by a Help Desk representative as quickly as possible during business hours (8 - 5 Monday - Friday, Noon - 6 Saturday and Sunday)
  • Contacting the CaTS Help Desk at 937-775-4827 for phone support; hours of operation can be found at https://www.wright.edu/information-technology/about/hours

Important Note:

If you are having issues logging into or accessing any of your accounts, contact the CaTS Help Desk at 937-775-4827;  hours of operation can be found at https://www.wright.edu/information-technology/about/hours


Student Laptop Checkout

It is our priority for students to be able to access their courses online.

CaTS has a limited supply of PC laptops, which have previously been used in the Student Success Center classrooms, that are available for active students to check out for the Summer Semester. These laptops are available on a first come, first serve basis. 

Laptop Specifications:

  • Windows 10 OS
  • Word
  • PowerPoint
  • Excel
  • Adobe Acrobat Reader

CaTS will email you with the place and time that you can pick up your laptop. 


Free Internet Access for Students

Spectrum has announced that they are offering free broadband and wifi services for 60 days to households with K-12 or college students.

Requirements:

  • You must be a current student
  • You may not be an existing Spectrum customer
  • You must have Spectrum available in your area

To sign up for this service, call (844) 488-8395. You can read more about this offer via the following Dayton Daily News article: https://www.daytondailynews.com/news/local/spectrum-offers-free-internet-during-coronavirus-school-closure/2c8PCTtV2dSNk1PYQ9U5yM/


Free Adobe Creative Cloud Applications

Adobe is offering free Adobe Creative Cloud applications to Wright State members through June 30, 2020. 

Some of these applications include:

  • Acrobat DC
  • Photoshop
  • Illustrator
  • InDesign
  • XD
  • Lightroom
  • Premiere Pro
  • Premiere Rush
  • After Effects
  • Lightroom Classic
  • Dreamweaver
  • Character Animator
  • Audition

Accessing Free Adobe Applications

  1. Go to https://creativecloud.adobe.com, and sign in with your Wright State email
  2. Select 'Company or School Account'
  3. Select the program you would like to install from the list of available applications

Note: If you receive an error message saying you are ineligible to access these applications, please email helpdesk@wright.edu from your Wright State email. CaTS will contact you once you are able to install these programs. 

If you have already installed any of the applications, you may need to sign out and sign back in to access them. For more information, visit Sign In to Creative Cloud apps


Remote Access Support for Faculty and Staff

CaTS has been working to provide solutions for remote/work from home situations if needed. The following covers different systems for remote access and collaboration, as a reference for University members working off campus.

Collaboration on Non-Sensitive Business Documents Not Stored on Network Drives

https://www.wright.edu/information-technology/services/office-365-overview

  • SharePoint Sites: SharePoint Sites are online communities used to support university organizations, projects, and other Wright State related functions. You can share files, calendars, and other important non-sensitive information with any other members of the site.
  • OneDrive for Business: OneDrive for Business is a Microsoft online service that provides resources for file storage, collaboration, and communication within the Office 365 system.
  • Microsoft Teams: Teams brings together people, conversations, and content-along with the tools that teams need-so they can easily collaborate to achieve more.

Facilitation of Business Meetings

https://www.wright.edu/information-technology/services/cisco-webex-meeti...

  • Cisco Webex Meeting Center: Webex is an all in one web conferencing tool that allows you to be more productive and have engaging web meetings. Webex allows you to host and attend meetings with chats, note taking, polls, screen and file sharing, and audio/video.

Accessing Sensitive Data and Websites From Off Campus

http://www.wright.edu/information-technology/services/virtual-desktop-infrastructure-vdi

  • Virtual Desktop Infrastructure (VDI Desktops): VDIs require two-factor authentication, and are most appropriately used for individuals who routinely access sensitive data such as Social Security Numbers, health care information (HIPAA), bank account information, etc. Network storage drives (H, K, and R drives) can easily be accessed via the virtual environment.
    VDIs are not recommended for distance instruction

Accessing Non-Sensitive Documents on Network Storage Drives

https://www.wright.edu/information-technology/security/access-your-network-files-from-your-home-computer

  • Wright State Virtual Private Network (VPN): All faculty and staff have access to VPN, allowing them to access the network storage drives (H, K, and R drives). There’s no need to request special access to use VPN, however you will need to install the Cisco AnyConnect Secure Mobility Client, and login with your campus ‘w’ username and password.

Equipment for Online Courses

The following equipment is available for checkout through the CaTS Help Desk to help aid in online course facilitation:

  • Windows/Mac OS Laptops
  • Microphones
  • Webcams

Your personal computer can also be used in conjunction with any Help Desk equipment you have checked out. If you have any questions about other equipment available for checkout from the CaTS Help Desk, please contact us at 937-775-4827, or helpdesk@wright.edu


Call Forwarding Information From Campus Phones

*Call forwarding cannot be turned off remotely*

Unified Messaging (Voicemail to Email)

Unified messaging is the ability to have voicemail sent to your email as an audio file. When someone leaves a voicemail at your campus extension, unified messaging will capture the audio and send the file to your campus email address.There is no charge for this service; you can request unified messaging by clicking on the button below.

Important Note: You can NOT have both unified messaging and call forwarding both set up; you will need to determine the best way to receive phone calls and voicemails between this and the following options.

Forwarding Options

There are two styles of call forwarding:

  • Direct Forwarding - When someone calls your campus phone, the call goes straight to the forwarded number. You will NOT hear your desk phone ring. 
  • Forward Don't Answer - When someone calls you, you will have approximately 4 - 5 rings to answer the call before it goes to the forwarded number.

Forwarding Your Desk Phone to Voicemail

Please cancel all forwarding before attempting to forward your desk phone. You must forward your desk phone to voicemail in order for your callers to leave a voicemail message.

  • Direct Forward - Pick up the handset, enter *5, enter 1010, hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset.
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 1010, hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Forwarding Your Desk Phone to an Outside Line

Please cancel all forwarding before attempting to forward your desk phone. Any forwarding to a long distance line will be on a temporary basis only and will be cancelled after the Coronavirus restrictions are lifted.

  • Direct Forward - Pick up the handset, enter *5, enter 9, area code, outside line number (if it is a long distance number, enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Direct Forward - Pick up the handset, enter *6, hang up the handset. 
     
  • Forward Don't Answer - Pick up the handset, enter *7, enter 9, area code, outside line number (if it is long distance enter 9, 1, area code, outside line number), hang up the handset.
  • Cancel Forward Don't Answer - Pick up the handset, enter *8, hang up the handset.

Accessing Voicemail

From Off Campus: 

  • Option 1 - Dial 937-775-1010. When voicemail answers, enter your mailbox number/extension). When you start to hear your voicemail greeting, enter *, followed by your passcode. 
  • Option 2 - Dial 937-775-#### (your mailbox number/extension). When you hear your voicemail greeting, enter *, followed by your passcode. 

From Your Desk: 

  • Option 1 - Dial the main voicemail number 1010, enter your passcode.
  • Option 2 - From someone else's desk - Dial the main voicemail number 1010, enter *, enter your mailbox number, enter * again, and enter your passcode. 

Remote Security Practices

CaTS understands that many faculty and staff have been, or will be, working remotely during these difficult times. Ideally, all university business should be conducted on a university-owned computer. However, during the current crisis that isn't always possible or realistic. If you must use a personally-owned computer, please keep the following in mind:

  • Make certain you have up-to-date antivirus software installed on your computer
  • Keep your system up-to-date by installing operating system updates
  • NEVER save university data locally
  • If you routinely deal with sensitive data, use VDI (Virtual Desktop Infrastructure) rather than VPN

Sending a Fax Remotely

CaTS is working with Concord Technologies to allow for Wright State faculty and staff to send faxes remotely. The following training videos provide more information on how to use this service:


Help Desk Hours of Operation

Our current, up to date hours of operation can be found at https://www.wright.edu/information-technology/about/hours.


Questions?

If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu. We appreciate your patience at this time and remain committed to providing support to all University members. 

Mircosoft Teams Support

Thursday, March 19, 2020

Due to the increased number of Microsoft Teams recently set up for different Wright State departments, CaTS has created a public Team available to all University members called 'CaTS Get Teams Help' to offer support for Microsoft Teams.

This Team allows you to ask a question about a Microsoft Team, as well as search through previous questions and answers that have already been asked as a reference.

Please note that this is not a substitute for contacting the CaTS Help Desk for general IT support. This Team has been set up specifically to ask questions or report issues related to Microsoft Teams.

Accessing 'CaTS Get Teams Help'

  1. Log in to outlook.wright.edu with your campus 'w' username and password
  2. Click on the grid icon in the top left corner of your inbox, and click on the Teams icon
  3. Note: If you do not see the icon for Teams, click on the 'All Office 365 apps' at the bottom of the apps list
  4. On the right side of the Teams page, click on 'Join or create Team' and type 'CaTS Get Teams Help'
  5. Click the 'CaTS Get Teams Help' block
  6. Join the Team and get your questions answered!

If you have any questions, contact the CaTS Help Desk at helpdesk@wright.edu

Update on CaTS Support for Employees

Thursday, March 19, 2020

The CaTS Help Desk and other CaTS It support services will be moving to a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system.

Remote support options include:

  • ServiceNow problem reporting and requests
  • Remote chat with Help Desk technicians via the ServiceNow Support Portal (available 8 - 5 Monday - Friday, and Noon - 6 Saturday and Sunday)
  • Email (helpdesk@wright.edu)

You can visit the ServiceNow Support Portal at https://servicenow.wright.edu/sp to submit any problems, requests, or start a chat. The chat feature will be available during business hours. 

Other Important Notes

  • If you are having issues logging into or accessing any of your accounts, please send an email to helpdesk@wright.edu with your information and a good phone number. CaTS will then be in contact with you as soon as possible to help either change your password or determine what the issue is.
  • Please provide your contact information including a good phone number in any communication you send to the Help Desk using the support options above. If needed, CaTS will be in contact with you as soon as possible to help address your issue or request.

CaTS is committed to ensuring our faculty and staff's continued ability to work remotely during these difficult times. Equipment is still available for checkout for employees to check out and pick up at the University. If you need a piece of equipment, please email helpdesk@wright.edu with your request and CaTS will work with you to coordinate the pick up of that equipment. 

Questions?

More information about remote support, as well as other important resources for faculty and staff can be found at https://wright.edu/remote-help.

 

Pages