CaTS Blog

Issues Making Outbound Phone Calls 8/20/19

Tuesday, August 20, 2019

Wright State is currently experiencing issues making outbound, off-campus phone calls. It has been determined that this is the result of Wright State's carrier CenturyLink, and is not limited to just Wright State University.

CaTS is working with the vendor to resolve the issue as quickly as possible, and will notify campus once the issue has been resolved.

This is only affecting Wright State landlines placing external phone calls. Cellular coverage is not affected.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Phishing Scam Notice for 8/15/19

Thursday, August 15, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State students. The message comes from the email address burrows.17@wright.edu, and contains a link that appears to take you to the WINGS login page.

The link contained in the message was blocked when the Help Desk was first made aware of this phishing scam.

Please be aware that this is a scam. As always, do NOT click on the link or enter your Wright State credentials. When logging in to any Wright State online service, always go directly to the website you are signing in to.

If you have already clicked on the link and entered your credentials, please change your password immediately.

BEGIN COPY OF SCAM MESSAGE

Dear Account Holder,
Your incoming mails and documents have been placed on hold due to recent spam activities. 

We need you to verify your account before you can view new files!

Verify Now [LINK]

Sincerely,
Information Technology Services
Wright State University
3640 Colonel Glenn Hwy, Dayton, OH 45435

END COPY OF SCAM MESSAGE

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Phishing Scam Notice for 8/14/19

Wednesday, August 14, 2019

CaTS has recently seen an increase in an email phishing scam targeting Wright State students. The email comes from an @student.aiuonline.edu email address, with a subject line such as 'action required fafsa info'.

Please be aware that this is a scam. Do NOT click on the link or download any documents sent to you through this email. If you have entered any account information, please change your password immediately.

CaTS blocked this email address from sending to Wright State users as we became aware of the scam.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Research Park Network Outage for 8/6

Wednesday, July 31, 2019

On Tuesday, August 6th, from 5 a.m. - 7:30 a.m., all network connectivity will be unavailable in Research Park due to a scheduled power outage on the Dayton campus to perform electrical work.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Phishing Scam Notice for 7/23/19

Tuesday, July 23, 2019

The Help Desk was recently notified of an email phishing scam that targets Wright State faculty, staff, and students. The message comes from the email address ancastle@wright.edu, and contains a link that appears to take you to either the WINGS or WINGS Express login page.

The link contained in the message was blocked last night when the Help Desk was first made aware of this phishing scam.

Please be aware that this is a scam. As always, do NOT click on the link or enter your Wright State credentials. When logging in to any Wright State online service, always go directly to the website you are signing in to.

If you have already clicked on the link and entered your credentials, please change your PIN or password immediately.

BEGIN COPY OF SCAM MESSAGE


Hi all,
You have a new secure message from Wright State University Health and Wellness Center Click to View immediately

Thank you,

Dr. Abigail Romney,
Associate Chief Nurse Administrator
Wright State University
Department of Health and Society
3640 Colonel Glenn Hwy,
Dayton, OH 45435
Phone: 937-775-1020


END COPY OF SCAM MESSAGE

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Campus Services Network Outage for 7/30/19

Wednesday, July 17, 2019

On Tuesday, July 30th, from 6 - 7:30 a.m., CaTS will be performing a network upgrade in the Campus Services building. During this time, all network connectivity will be unavailable in the Campus Services building, and the buildings listed below.

Other locations that will be affected include:

  • Transportation Services
  • LAR Receiving and Conditioning
  • Soccer Field Press Box
  • Fine Arts Building
  • 69KV Substation (Square D Power Meeting connection only)
  • Physicians Building (Square D Power Metering connection only)
  • Rockafield House
  • Softball Field
  • Mini-University
  • Geology Building
  • Rinzler Sport Complex
  • Shared Services Maintenance Yard

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Allyn Hall Network Outage for 7/27/19

Wednesday, July 17, 2019

On Saturday, July 27th, from 7 a.m. - 12 p.m., CaTS will be performing network upgrade in Allyn Hall. During this time all network connectivity will be unavailable only in this building.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Upcoming Panopto Cloud Upgrade/Downtime

Tuesday, July 16, 2019

Please note: the text of this article is quoted directly from an official Panopto outage announcement.


Thursday, July 18: Mandatory Client Upgrade 

The Panopto software service will require Panopto for Windows, Panopto for Mac, and Remote Recorders to be upgraded to version 6.0 or above. The upgrade provides new admin presets and other features (more details here) and will be applied to our WSU Panopto site at 8:00 p.m. EDT.

For more information on the mandatory upgrade, see the article below on the Panopto support site

Saturday, August 10: Downtime

Panopto will be making a number of updates to the Panopto Cloud infrastructure to increase performance and scalability. These updates will require downtime. They expect up to 3 hours of downtime, starting at 9:00 p.m. EDT.

During this downtime, our users will not be able to access recordings on our server, and any attempt to upload from recording clients will result in a "Server unable to connect" message. 

Learn About the Panopto Recorder Upgrade Policy
https://support.panopto.com/s/article/Recorder-Upgrade-Policy


 

TouchNet Maintenance for 7/16-7/17

Monday, July 15, 2019

On Tuesday, July 16th beginning at 11 p.m., to Wednesday, July 17th at 12 p.m., Wright State's online payment service (TouchNet) will be unavailable due to payment processor maintenance. This maintenance is being performed because TouchNet's backend payment processor is being replaced by a new vendor.

Affected services include:

  • Wright1 Card Deposits
  • Graduation Application
  • Student Account Options
  • Housing Payments
  • Parking Payments
  • Admissions Application Payments

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Faculty: Fall Classroom Technology Needs

Wednesday, July 10, 2019

As the Fall Semester approaches, please take a few moments to review the information below and let CaTS know your classroom equipment and training requirements. For more information about your classroom, including upgrades and the annual maintenance schedules, visit http://www.wright.edu/information-technology/services/2019-classroom-and....

Do you need specialized classroom software?
If you need specialized software installed in your classroom for the Fall Semester, we need your request submitted to helpdesk@wright.edu no later than August 14th. Visit the following website to see a list of software already installed on classroom computers: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-a....

Do you need specialized classroom equipment?
If you need specialized equipment delivered to your classroom, please schedule this in advance by calling the CaTS Help Desk at (937) 775-4827. To make sure your preferences are saved for the Fall Semester, please make your equipment request by August 14th.

Do you need training on classroom equipment?
If you would like training on the use of any technology available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea.... A CaTS representative will contact you shortly thereafter.

If you plan to use NetSupport School, Apple TV, or Panopto lecture capture, the Center for Teaching and Learning (CTL) can provide training on how to effectively incorporate these services into your course. The CTL also provides NetSupport School and teaching untethered workshops throughout the academic year. For a list of workshops and training videos, visit the CTL's website at www.wright.edu/ctl.

Are you teaching an IVDL course?
If you plan to use our Interactive Video Distance Learning (IVDL) classrooms to simultaneously teach a class to students on both Dayton Campus and Lake Campus, CaTS recommends you attend a brief training session on using this technology. To schedule a session, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea....

Other questions?
For any other questions regarding your classroom, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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