CaTS Blog

Russ Engineering Center and Joshi Center Network Outages

Thursday, November 8, 2018

On Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in Russ Engineering Center and parts of Joshi Research Center. During this time all network connectivity in these buildings and the computer lab in 320 Oelman Hall will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
 

CaTS Customer Satisfaction Survey Results

Monday, November 5, 2018
Survey Results

Thank you to everyone who participated in the CaTS 2018 Satisfaction Survey conducted in the Spring Semester. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. 

You can view the full results of the survey here:
2018 CaTS Customer Satisfaction Survey Results

Survey Statistics

  • Surveys Completed: 839
  • Overall Customer Satisfaction rose from 85% in 2017 to 89% in 2018 
  • Overall Customer Satisfaction among faculty and staff rose from 95% in 2017 to 97% in 2018 
  • Customer Satisfaction among students rose from 63% in 2017 to 79% in 2018 

Survey Themes

Several themes were identified from this year’s survey responses: 

  1. Theme: Concerns Regarding the Limited Help Desk Hours  
    Action Taken: Based upon data collected last year before the change to the Help Desk hours of operation (more information can be viewed at http://www.wright.edu/information-technology/blog/article/cats-help-desk-hours-to-change), 95% of all Help Desk calls were made during the current Help Desk hours. Before the change went into effect, CaTS Data Center staff were trained to reset PINs, passwords, and create tickets after hours for the Help Desk to review. Additionally, full-time staff members and student workers are here until classes are complete during the week to assist with evening classroom calls. Active faculty, staff, and students can also utilize the new self-service portal in ServiceNow to submit both incidents and requests 24 hours a day without having to contact the Help Desk directly. CaTS is constantly evaluating metrics and our customer’s needs, and will make changes going forward if necessary. 
  2. Theme: Improve Wireless Connectivity
    Action Taken: CaTS is continuously looking for ways to improve wireless connectivity throughout campus. A wireless survey was sent out to students to help address common issues within our wireless environment. Based on the survey, CaTS made significant wireless changes. These changes included wireless improvements throughout the classrooms, tunnels, and the Dunbar Library. CaTS has removed multiple rogue wireless devices connected to our network that can prevent a reliable wireless connection. CaTS has also addressed wireless speeds by implementing plans to add additional wireless access points. In addition to these improvements, CaTS received capital funding which will allow us to perform large-scale wireless upgrades throughout the Dayton Campus. These changes are currently set to take place after the holidays. Our wireless usage has grown exponentially throughout the years, and as a result, CaTS will continue to strive to keep pace with the growing wireless demand. 
  3. Theme: Banner 9 Admin and Windows 10 Training
    Action Taken: General Banner 9 Admin and Windows 10 training began being offered earlier this year, and covered general navigation and the new look and feel of both systems. As these services become more utilized (I.e. Banner 8 Admin no longer being available, upgrading to Windows 10 in departmental offices), additional workshops will be available. One-on-one and group training session requests for these services can be submitted to cats-training@wright.edu. We are happy to schedule training sessions with you to fit your needs. 
  4. Theme: Notification of Phishing Scams
    Action Taken: Wright State has been the target of a variety of phishing scams over the past year. In order to better address these scams, CaTS recently restructured the Help Desk to include staff in charge of sending out communications, to more accurately and quickly notify campus of these scams. Our Help Desk has also developed an email to be sent out at the beginning of Fall, Spring, and Summer semesters to inform you of the best way to protect yourself against phishing attacks, in an effort to increase awareness of what to look for when you receive a suspicious email.

Thank you again for your feedback on this year's survey. 

Brehm Laboratory and Russ Engineering Center Network Outages

Wednesday, October 31, 2018

On Tuesday, November 6, from 6-7:30 a.m., CaTS will be replacing networking equipment in Brehm Laboratory. During this time all network connectivity will be unavailable in the building.

Additionally on Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in the Russ Engineering Center. During this time all network connectivity will be unavailable in the building, and the computer lab in 320 Oelman Hall. 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Mobile Phone Plan Discounts for Verizon and AT&T

Wednesday, October 31, 2018

If you are a current employee at Wright State, you qualify for discounts with both AT&T and Verizon for mobile phone plans. Below is information to access these discounted rates!

Verizon

There are two ways to validate your employment to register for the employee discount. If you have questions, visit bit.ly/EmpDiscount.

By Email Address

  1. Visit verizonwireless.com/discounts
  2. Enter your mobile phone number or My Verizon User ID in the Existing Verizon Customer field
  3. Click Login and Validate by Email with your work email

By Paystub

  1. Visit verizonwireless.com/discounts
  2. Enter your mobile phone number or My Verizon User ID in the Existing Verizon Customer field
  3. Click Login and Validate by Paystub and follow the instructions to upload your paystub

AT&T

  1. Visit https://www.att.com/shop/wireless/iru-check-for-discount.html
  2. Enter your Wright State email address and hit Submit
  3. Select the Wright State Foundation Account Number (02017546)

Keep in mind that these discounts are only available for current employees!

Urgent: Phishing Scam Notice for 10/23/18

Tuesday, October 23, 2018

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email appears to come from Wright State President Cheryl Schrader with the subject line 'Follow Up'.

Please be aware that this is a scam. Do not reply to the email, and delete it from your inbox.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu

Phishing Scam Notice for 10/22/18

Tuesday, October 23, 2018

The Help Desk was recently notified of two email phishing scams targeting Wright State students, faculty, and staff.

The emails have the subject lines of 'Urgent Message', and 'Unknown Login' and are attempting to obtain your Wright State credentials through a link in the email.

Do NOT click on the link or provide any account information. As a reminder, CaTS will never ask you to click on a link andp rovide any personal information via email.

If you have provided any account information after clicking on the link, please contact the CaTS Help Desk immediately at (937) 775-4827.

VDI System Reboot 10/8/18

Tuesday, October 9, 2018

Due to a technical issue in the VDI environment, a reboot of the connection servers is required. The reboot will take place at 10 p.m. on 10/8/18, and will cause campus VDIs to be unavailable for approximately one hour. A shut down is not required.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Network System Maintenance for 10/9/18

Monday, October 8, 2018
maintenance

CaTS will be performing a series of network upgrades and equipment moves on Tuesday, October 9 from 6-7 a.m. During this time all 
network connectivity and VPN access will be unavailable for both Dayton and Lake Campuses.

This upgrade is being performed to reorganize the Data Center to house equipment for other co-locations to aid in disaster recovery.

Wright State services such as email, Pilot, WINGS, and WINGS Express will still be available off-campus during this time.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Managing Your Office 365 Group or Team

Thursday, October 4, 2018

Managing Your Office 365 Group (Mailing List)

Accessing Emails

  • By default, messages are sent to members' inboxes. This is optional on a person-by-person basis.
  • The archive of all emails sent to the mailing list (example@wright.edu) address can be found under Groups in Outlook 2016 or OWA (Outlook on the Web).

Managing Group Members

OWA (Outlook on the Web)

  1. Scroll down to the bottom of your mail folders
  2. Click Groups
  3. Select the Group name
  4. In the top right, click the box with the number of group members: 
    group members
  5. Click Add Members

Note: To change someone's status or permission level, click the ellipses (...) to the right of their name

Outlook 2016 & 2019

Note: Office 365 Groups is only accessible using OWA or Outlook 2016 or later. Previous versions of Outlook do not allow you to access Groups. 

  1. Scroll down to the bottom of your mail folders
  2. Click Groups
  3. Select the Group name
  4. In the middle top section, click on the Memberships or Manage button
  5. Add, remove, or promote/demote people using this screen


Managing Your Office 365 Team

  1. In the Teams application, find the Team name in the left column
  2. Click the ellipses (...) to the right of the Team's name and choose Manage Team
  3. In the top right, click Add member, search for the person you wisn to add, and click Add
  4. If the new member should be an owner, click the down arrow to the right of the name and choose Owner. You can switch someone from Owner to Member here as well.
  5. To remove someone from the Team, find the name in the Manage Team page, then click the X to the far right of their name

Phishing Scam Notice: Old Passwords Referenced in Emails

Wednesday, October 3, 2018

Phishing scams have taken on a new twist; cybercriminals have recently started using old, exposed passwords from company data breaches in phishing emails.

How Does It Work?

An old password, obtained from a company's data breach, is referenced in a phishing email indicating the user's account has been compromised. Referencing a password that is known by the user is designed to lend credibility to the phishing email making it seem more legitimate. A link is provided for the user to login to what appears to be a Wright State authentication page to get further information. The website is fake, but looks identical to WSU's authentication page. Once the user enters their username and password they are then redirected to the real WSU website. It appears to the user that they must have done something wrong, or typed their password incorrectly. They then login again to gain access to a real WSU site. Of course there is no information on the WSU site since the compromise did not occur on our systems. The user's password and username have now been captured by the scammer.

This is only one scenario; there are many variations that can occur.

It's important to note that CaTS will NOT send a password or ask you to click a link to sign in to our services through an email as directed above. If there is evidence a person's account has been compromised, CaTS will contact you directly. If CaTS is unable to contact you, we will change your password to protect the confidentiality of the account.

If you do recognize a password that has been included in the email, CaTS recommends changing the password for that service (i.e. LinkedIn, Netflix, as well as Wright State accounts).

Questions?

If you have any questions or receive an email like this, contact the CaTS Help Desk immediately at (937) 775-4827, or email helpdesk@wright.edu.

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