CaTS Help Desk Hours to Change

May 12, 2017

Wright State Community Member,

Beginning May 15, the CaTS Help Desk will be reducing operating hours to help align the department with the current budget remediation. After careful analysis, the CaTS Help Desk will operate under the following hours:

  • Monday-Thursday: 8 a.m. – 7 p.m.
  • Friday: 8 a.m. – 6 p.m.
  • Saturday: 12 p.m. – 6 p.m.
  • Sunday: 12 p.m. – 6 p.m.


Notes About This Change:

  1. CaTS will modify and extend hours to accommodate higher call volume periods, such as the beginning of Fall and Spring semesters.
  2. By using data pulled from call reporting metrics, CaTS was able to determine