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CaTS Blog

Mac Users: Problems with Java and Banner Admin Access

Friday, February 1, 2013

Please note: this message only applies to Macintosh users who access Banner Admin. If this is not you, please disregard this message.

A recent Apple update has caused the latest version (10.6) of Java for the Mac to be viewed as malware and rendered the software inoperable. This is the version that normally works with Banner Admin, but because of this update, access to Banner Admin may no longer work. CaTS is working on a solution to this problem until Apple releases a permanent fix. If you are a Macintosh user and are having problems accessing Banner Admin, please contact the CaTS Help Desk at (937) 775-4827 to receive further assistance.

Reminder: Official University Calendar Switch

Friday, February 1, 2013

CaTS would like to remind you that as of today, February 1, the new RaiderMail calendar is now the official Wright State University enterprise calendar. This calendar should now be used to schedule meetings and appointments.

The previous Communications Express (WINGS) Calendar system has now been set to a read-only mode, so you will not be able to add or remove appointments on this calendar. You will be able to view this calendar until June 30, 2013, at which point it will removed. Until this date you can still access your calendar to copy or print your appointment history. If you would like assistance with copying or printing your appointment history, please contact the CaTS Help Desk.

As a reminder, appointments in the Communications Express (WINGS) Calendar were not transitioned to the RaiderMail Calendar. You must re-create all appointments and meetings.

If you would like addition information on the RaiderMail calendar, please visit the RaiderMail Help & Documentation Calendar Usage website, located at: https://support.wright.edu/raidermail/index.php?title=Calendar_Usage_Ins....

If you haven’t already, you may also want to consider attending a RaiderMail training session offered by CaTS. You’ll learn more about using the calendar system in the WSU environment. For a list \ of dates and registration information, see the following website: https://support.wright.edu/raidermail/index.php?title=RaiderMail_Training

As always, if you have any questions concerning the RaiderMail Calendar, you can also contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

CaTS News for Spring Semester 2013

Friday, January 18, 2013

Here are some items CaTS would like you to know about. If you have questions about anything mentioned here, please contact the CaTS Help Desk at (937)775-4827, or toll free at 1-888-775-4827.

*Windows 8 Information*

As you may know, Microsoft recently introduced Windows 8, the newest version of the Windows operating system. CaTS, in conjunction with departmental tech coordinators, has been evaluating Windows 8 for compatibility with key applications and systems. At this time, there are no plans to install Windows 8 on university-owned computers in the near future.

Windows 8 is likely to introduce compatibility issues with important academic and administrative applications. The heavily redesigned user interface has also come under criticism from the industry and may prove difficult for many users to adapt to. CaTS has historically held off support for a major new OS version until the release of the first service pack and used that 6-9 month period for testing and evaluation. Windows 7 has now been widely adopted on campus and there are few compelling reasons to embark on upgrades.

If you have purchased a new computer for personal (not university) use that has Windows 8 installed, CaTS will offer our support, but cannot guarantee that we can resolve any issues with Windows 8.

*RaiderMail Calendar Information*

As was previously announced, Wright State University will be adopting the RaiderMail Calendar on February 1, 2013, as the new enterprise calendar. To help make your transition to the new calendar easier, CaTS has compiled a list of known issues that you may come across when using the RaiderMail calendar. The RaiderMail Known Issues website (linked below) contains information on these issues, along with resolutions (if any), and the current status of the issue. CaTS encourages you to report any issues you may come across when using the RaiderMail Calendar.

Known Issues website:

Campus Phone Outage for 1/21/13

Thursday, January 17, 2013

On Monday, January 21, 2013, CaTS will be conducting system maintenance and upgrades on the main campus telephone system between the hours of 7:00am and 9:00am. During this time, all land-line telephone service (including emergency telephones) will be unavailable. Cellular phone service will still be available.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

Official Notice from CaTS Concerning Phishing Scam

Friday, December 28, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota because it has been exceeded, DO NOT click on the link or reply to the message. The message may even state that your mail will be deleted from the server. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

CaTS Network Maintenance for 12/26 - 12/31

Thursday, December 20, 2012

CaTS will be conducting network maintenance in Allyn Hall over the upcoming winter break. From December 26 to December 31, the following areas in Allyn Hall will have no network connectivity (wired and wireless):

- Floors 1-4 (all rooms and offices, and open seating areas, including the Hangar)

During this time period, wired & wireless network connectivity will still be available in the basement of Allyn Hall. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827.

On Campus Printer Issues

Thursday, December 20, 2012

On Thursday, December 20, some users on campus began experiencing issues when printing to certain network printers. If are trying to print to a network printer on campus and receive a box asking if you “trust this printer”, please click the “Install driver” button. This will allow you to continue printing to that printer. An screenshot of this box can be viewed at the link shown below:


If you continue to have any difficulties with printing, please contact the CaTS Help Desk at (937) 775-4827.

CaTS News: Changes to Instructor Station Computers

Friday, December 14, 2012

Recently, CaTS has been working to improve the performance of instructor station computers located in the electronic classrooms. Beginning in the spring semester, CaTS will remove the firewall authentication process from these computers. Firewall authentication currently happens when the Internet Explorer window opens to the access.wright.edu website after the initial computer login.

This change will accomplish two things. First, it will eliminate the requirement for faculty to log in a second time in order to access the internet. The initial computer log in will be the only one needed. Secondly, the time needed to startup the computer and have it available for class is reduced.

If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Wright1 Card System Maintenance for 12/17 - 12/18

Wednesday, December 12, 2012

CaTS will be conducting system maintenance to the Wright1 Card system on Monday, December 17, and Tuesday, December 18. Maintenance will begin at approximately 12 noon on Monday and should conclude by 12 noon on Tuesday. During this time, the following Wright1 Card system services will be unavailable:

- Card usage at campus vending machines
- Wright1 Card deposit stations
- Wright1 Card deposits from within WINGS
- The Wright1 Card office will close at 1pm on Monday, December 17

CaTS will notify the university once the Wright1 Card system is operational. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

RaiderMail Update - Mac Mail Setup Information

Thursday, December 6, 2012

Please note: this message only applies to users running the Mac Mail email client on their Macintosh computer. If this is not you, please disregard this message.

Recently, some Mac Mail users have experienced problems with the Microsoft Exchange setup used to access their RaiderMail email. To create a more reliable connection to RaiderMail, CaTS is recommending that all Mac Mail users configure their client to use an IMAP connection.

If you are a Mac Mail user, please follow the instructions located at the following website to ensure that your client is setup as an IMAP connection.


If you have any questions concerning this information, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.