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CaTS Blog

Turn Off the Conversation View

Thursday, April 4, 2013

In both Outlook Web App and the Outlook email program, conversation view is the complete chain of email messages from the first message through all responses. This has also been referred to as a thread. Some our our clients have called the Help Desk to tell us they have missing messages. Usually, this is because Conversation View is turned on, which groups all replies to a message together. If you don't like the conversation view, you can turn it off so that all messages are displayed separately. Here's how to do so for Outlook Web App , Outlook 2010, and Outlook 2011.

Outlook Web App (OWA)

1.After logging in to Outlook Web App, look for the View drop-down menu, located just above the list of your emails.
2.Click View, then look for the Group by Conversations section.
3.Uncheck the option for Use Conversations. This will disable conversation view for the folder you are currently viewing.
4.You must perform these steps for each email folder you have.

Outlook 2010

1.Open Outlook 2010.
2.Click the View tab.
3.In the Conversations subgroup, uncheck the box for Show as Conversations.
4.Choose whether to turn it off for all folders, or just the folder that you are currently using.

Outlook 2011

1.Open Outlook 2011.
2.Click Organize.
3.Click on the Conversation icon. This button is a toggle, so clicking it once will DISABLE conversations since they are enabled by default

Urgent: Phishing Scam Notice-March 28, 2013

Thursday, March 28, 2013

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their Chase Bank account has been locked due to multiple logins from a fraudulent device. The reader is then instructed to click the link in the email to correct their account. Once clicked, a page comes up asking for a username and password.

Please note that this message is a scam and not an official notice from Chase Bank. DO NOT fall victim to this scam by clicking the link or entering your log in information.

Remember, banks or financial institutions will NEVER ask you for your account information via email or the web. If you receive a suspicious message asking for this information, report it to CaTS immediately. You can contact us by phone at (937) 775-4827, or send us an email at helpdesk@wright.edu.

Atomic Learning Update

Thursday, March 21, 2013

CaTS would like to inform you about an update we made recently to the Atomic Learning system. This update was done to enhance the simplicity and security of the login process. You can read more about it below. If you are unfamiliar with Atomic Learning, please read the brief “What is Atomic Learning?” section shown below.


Atomic Learning gives you access to a huge library of technology training videos. You can find everything from Microsoft Office to Adobe products, and new training is always being added.


Previously, when you clicked on the link to access Atomic Learning, a window would pop up asking for your campus username and password. When you click on that link now, a new webpage titled “Central Authentication Service” will appear. You can use this webpage to log in to Atomic Learning. Simply enter your campus username and password, just as you did before.

This change has not affected your Atomic Learning account in any way, and all of your previous viewing history is still available. If you notice that this is not the case, or, if you have any other questions related to Atomic Learning, please contact the CaTS Help Desk at (937) 775-4827.


If you haven’t used Atomic Learning before, now is a great time to try it out! To access Atomic Learning, visit the CaTS Online Tutorials page and click on the “Atomic Learning for Wright State University” link. You’ll be taken to the “Central Authentication Service” login page. Enter you campus username and password to access the system.

Network Connectivity Issues for 3/19/13

Tuesday, March 19, 2013

A campus network outage occurred at 12:50 p.m. today, which caused very sporadic network performance. Full network connectivity was restored at 2:00 p.m. If you have any questions about the outage, contact the CaTS Help Desk at (937) 775-4827.

Important Java Update Information

Thursday, March 7, 2013

Recently, a serious security risk was detected in Java version 7, which is currently in use on WSU computers. To mitigate this risk, an update to Java is necessary. Below, you’ll find information on how to update Java for both Windows and Macintosh. Please contact the CaTS Help Desk at (937) 775-4827 if you have any questions or encounter any problems after the upgrade.


On Wednesday, March 13, CaTS will be deploying an updated version of Java to university-owned Microsoft Windows computers on the campus network. You do not need to do anything to receive this update. If you are a Banner Admin user, please see the note below.

Note: After the update, Banner Admin users will no longer be able to tab from the username field to the password field when logging in to the system. In order to do so, the user must click directly into the password field before typing. The vendor for Banner Admin is aware of this issue and is working on a resolution.

Banner Admin users may also be presented with a confirmation box during the first login after receiving this update. These users should choose "Run with the latest version" to continue opening Banner Admin. Click the link below to see a screenshot of this box.



CaTS is unable to automatically deploy the Java update to Macintosh users. Most Mac users should receive this Java update if they use Apple Software Update on a regular basis. Below you’ll find a list of Mac OS X versions, along with information on how to update to the latest version of Java.

- OS X 10.6.8, 10.7.1 through 10.7.2 – The Java update is available through Apple Software Update. NOTE: This will be an update to Java 6.
- OS X 10.7.3 – 10.7.x – The Java 7 update must be manually installed through the Java.com website.
- OS X 10.8.x – The Java update must be manually installed through the Java.com website. Please note that Banner Admin is not supported with OS X 10.8 and higher at this time.

CaTS System Maintenance for 3/1/13-March 1, 2013

Friday, March 1, 2013

CaTS will be conducting system maintenance tonight, Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

CaTS System Maintenance for 3/1/13

Tuesday, February 26, 2013

CaTS will be conducting system maintenance on Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Correction to "CaTS Classroom News for Faculty" Message

Thursday, February 7, 2013

On February 1, 2013, CaTS sent an email entitled "CaTS Classroom News for Faculty". In the "Classroom Features and Photos" section, faculty were advised to contact the Office of the Registrar for c lassroom scheduling or classroom assignment changes. Instead, faculty should follow the existing scheduling process, which is to direct any questions or concerns to the scheduling contact within your academic department.

System Maintenance in Allyn Hall on 2/9/13

Tuesday, February 5, 2013

On Saturday, February 9, 2013, between the hours of 7:00am and 4:00pm, CaTS will be conducting network and telephone maintenance in the basement of Allyn Hall. During this time, all land-line telephone service (including emergency telephones) and network access will be unavailable. Cellular phone service will still be available.

This outage will not affect the following areas: the Police Communications Center, the Loading Dock, and the Physical Plant HVAC area.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

CaTS Classroom News for Faculty-February 1, 2013

Friday, February 1, 2013

Below are some of the projects CaTS is working on to enhance the classroom environment. If you have questions or comments about any of these projects, feel free to contact the Help Desk at (937) 775-4827 or 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

1) Classroom Features and Photos

CaTS and the Registrar recently enhanced the Classroom Features and Photos website. This website gives you information about all Registrar-scheduled classrooms, including equipment information and seating details, such as capacity and room layout. You’ll also find a picture of the instructor station and a panoramic video of the room. You can use this resource when deciding upon your room preferences for the Registrar or to see the layout of the room you are scheduled to teach in. This can be found at the following location, designed for faculty and advisors:


Please note: You must still contact the Office of the Registrar to schedule your classrooms or make any classroom assignment changes.

2) Emergency Signs

Please be aware of the new Emergency Signs located near the phone in campus classrooms. This is valuable information to know if an emergency happens in or near your classroom. The signs state that the fastest way to get a medical or police response is to dial x2111 from the classroom phone or 775-2111 from a cell phone. All signs should be in place by February 15.

3) VHS Capability in Classrooms

Please be advised that there are some electronic classrooms that no longer have the capability of playing VHS media. In the future, VHS players will not be replaced as classrooms are upgraded or when the VHS units become defective. A Blu-Ray DVD player will be installed in these rooms. Please check out your classroom equipment ahead of time to prevent any possible conflicts.

4) VHS Conversion Carts

Classroom Technology Support (CTS) now has 2 VHS Conversion Carts available for checkout. If you would like to begin converting your VHS media to digital, please call CTS at x3162 or stop by 017 Dunbar Library to reserve this equipment. CaTS encourages faculty and staff to begin transferring their VHS media to digital as soon as possible.

5) Teaching Station Signage to be Consolidated

In an attempt to reduce the clutter of instructional signage on or near the teaching stations in the electronic classrooms, CaTS will be installing Wall Mounted Reference Guides in the electronic classrooms. We will be doing this on a trial basis during the spring semester only in Millett Hall. If the guides are well received, we will begin placing them in all electronic classrooms. These guides will consolidate the existing signage into one easy-to-use location, mounted on the wall adjacent to the teaching station. To help make the rooms more instructor-focused, CaTS would appreciate any feedback you can give us regarding the use of these guides. Please send your feedback to helpdesk@wright.edu.