CaTS Blog

CaTS System Maintenance for 3/11/12

Wednesday, March 7, 2012

CaTS will be conducting system maintenance this Sunday, March 11, from 10:30am - 11:00am. During this time, the WINGS Express system will be unavailable. If you have questions, please contact the Help Desk at (937) 775-4827.

Reminder: H:\ Drive going Away for Students

Thursday, March 1, 2012

CaTS would like to remind all students that, as previously mentioned, access to your campus network H:\ drive will no longer be available after March 20, 2012. Originally, we announced a date of March 1, but this has been extended to give you more time to access and move your files.

If you have any files stored on this drive, you will need to copy them to another device or location, such as a flash drive, external hard drive, or SkyDrive (available through RaiderMail). To get help on how to move your files from your campus H:\ drive to SkyDrive, please visit the following website:

http://www.wright.edu/cats/raidermail/skydrive/

Active Directory Transition Reminder

Thursday, March 1, 2012
*Active Directory Transition Reminder*


This message is being sent to remind you that CaTS is entering the final stages of the Active Directory transition project. To finalize this project, all Novell users must be converted to Active Directory by March 20, 2012. At that time, Novell will be retired on WSU’s campus, and you will not be able to access your files and printers if your workstation hasn’t been converted. If you do not recall having your computer converted from Novell to Active Directory, please call the Help Desk at (937) 775-4827 as soon as possible so that a technician can come to your office and do the conversion.

*Check Your Virus Protection Software*


CaTS is still trying to identify around 100 users that currently have McAfee Anti-virus as their on-campus computer’s virus protection software. To identify these users, CaTS would like to ask that you assist us in ensuring your computer has been transitioned from McAfee to Microsoft Forefront, the university’s new virus protection software.

Please visit the website linked below and follow the instructions listed under the operating system currently installed on your computer.

http://www.wright.edu/cats/general/transition.html

Please call the Help Desk at (937) 775-4827 with any questions.

Information About RaiderMail for Faculty & Staff

Tuesday, February 7, 2012

As a faculty or staff member, you may have recently heard that CaTS has transitioned all of our student email accounts to RaiderMail, a service offered by Microsoft. One of the many benefits of this new system is the increased email storage space, which currently offers all students 10 GB each. Some faculty members have questioned whether they, too, will be able to use this email system and also receive those benefits, especially the increased email storage.

CaTS would like all faculty and staff members to know that we are currently in talks with the Academic Services Committee (ASC) and IT Committees on the feasibility of moving faculty and staff email/calendar to Microsoft Live, which is the same email system now being used by the students. Along with these talks, we are also working on developing policies and procedures that will address issues unique to a faculty/staff environment. Although an official decision has not yet been made, CaTS is hoping that we can begin moving faculty and staff to Microsoft Live as early as Spring Quarter.

CaTS will continue to notify the university as more information and details become available.

Urgent: Phishing Scam Information-February 2, 2012

Thursday, February 2, 2012

Attention WSU Faculty, Staff, and Students:
Another phishing scam email has been found that targets university faculty, staff, and students. If you get ANY email that asks you to click on a link to enter your username and password, DON'T click on it. This is a scam. If you have questions about whether or not a message is a phishing scam, contact the Help Desk at (937) 775-4827.

Important: CaTS Notice Concerning Phishing Scam-January 31, 2012

Tuesday, January 31, 2012

Faculty, Staff, and Students,

The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their email account storage is over quota, and that they need to click the link in the email to fix the issue. Once clicked, a page comes up asking for a username and password. This scam message could have a subject line with the words "Final Warning!!!!" and might have a "copyright 2011 Wright State University Help Desk" line within the email.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your login information. If you do, your campus account could be used by spammers to send spam email.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.
 

Attention Users of pcAnywhere Software

Friday, January 27, 2012
Symantec Advises Users to Turn Off pcAnywhere in Hack Aftermath

Symantec has advised customers to take their copies of pcAnywhere offline as the company continues to struggle with the aftermath of a major data breach. The company issued a whitepaper addressing new vulnerabilities in its remote access tool that were exploited by a recently publicized attack which allowed attackers to gain access to the application’s source code. The 2006 hack was recently brought to light by an Indian hacking team that is seeking to publicly distribute the code. Symantec has now determined a major update is necessary to protect users from any flaws revealed in the compromised source code. The company is advising users of pcAnywhere 12.5 to disable the remote management tool until an update is released. If users do not take their copies of the tool offline, the company warned attackers could possibly compromise systems and perform “man-in-the-middle” attacks that could result in the theft of user credentials and other network traffic.

Source:
http://www.v3.co.uk/v3-uk/news/2141452/symantec-advises-users-pcanywhere...

Attention Faculty: Information Concerning RaiderMail and Network Drives

Thursday, January 12, 2012

As a faculty member, you may have recently heard of the changes CaTS has made for student email and file storage. Some faculty members have questioned whether they, too, would have to make these same changes. As faculty and staff, you can continue using your email as you’ve always done, and you are still going to have access to your personal H:\ drive and departmental K:\ drive to store your files. Note, however, that CaTS is currently discussing faculty/staff email options with the Faculty IT Committee. You will be notified of this information as it becomes available.

Please be aware that you may hear students talking about RaiderMail and the removal of the H:\ drive, or you may see signs posted in campus computer labs mentioning these changes. Rest assured that you will not lose access to your personal or departmental files (H:\ and K:\ drive).

If you would like to learn more about how these changes affect your students, see the FAQ located at http://www.wright.edu/cats/general/fac_h_drive_faq.html. If you have further questions, feel free to contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

Introducing Raider Commons: A New Service for WSU Faculty, Staff, and Students

Tuesday, January 10, 2012
*Raider Commons Now Available to the Campus Community*


At the direction of the Provost, CaTS and Communications & Marketing, working in conjunction with Student Government, were asked to investigate an internal online social community to serve as a welcoming "gathering place" for faculty, staff, and students to openly communicate and collaborate on issues. Currently called Raider Commons, this environment enables people to opt-in to focused discussions on topics of personal interest.

Over the past several months, Raider Commons has been beta tested by faculty, staff, and students. A subset of this group comprised an Advisory Committee to offer recommendations and feedback. With key issues now resolved, we'd like to invite the campus community to participate in an evaluation of Raider Commons by using your CAMPUS user name and password to access http://commons.wright.edu.

Some of what you will find in Raider Commons includes:
•A site organized into organic groups covering topics of Politics & World Affairs, Campus Issues, Cultural Events, Recommendations, and more.
•Individual groups with opportunities for members to use familiar social networking tools to create blogs, wikis, documents, polls, calendar events, or simply converse on a Shout wall.
•The Our Commons group – designed to be a community repository of documentation, FAQs, and discussions related to the use of Raider Commons.
•The opportunity to create your own group. Please note: policies regarding removal of persistently inactive groups will apply.


When you first enter Raider Commons, it can be challenging to know where to begin. Start by simply browsing and follow discussion posts in groups of interest to you. If you wish to participate, join and try contributing to one of the existing groups. Add a blog entry or discussion topic. If you are curious about the difference, read the wiki post in the Our Commons group titled "Understanding Content Types - wiki, blog, shout, or discuss?"

If you have questions or concerns, please contact the Help Desk at (937) 775-4827 or helpdesk@wright.edu.

A short video tutorial on using and navigating Raider Commons will be available soon within the Raider Commons Help system.
 

CaTS News for Students: January 2012

Wednesday, January 4, 2012
*Passwords Now Case Sensitive*


As a result of the recent transition from Novell Directory Services to Microsoft Active Directory, the password for your campus “w” account is now case sensitive. For instance, if you capitalize a letter in your password when changing it, you must remember to always capitalize that letter when typing in your password.


*Passwords on Mobile Devices*


Please remember to change your stored password on your mobile device after you change your password. If you don’t do this, the mobile device will continue trying to use your old password, and could cause a lockout on your account. If you have questions or need assistance with passwords, please contact the Help Desk at (937) 775-4827.


*Access to Your Files*


Do you store files on your personal campus H:\ drive, or do you use the My Documents folder in on-campus labs to store your files? If so, CaTS has an important announcement for you. Computers in CaTS Labs no longer use your campus H:\ drive as the default location to save your files. Previously, when you chose to save a file, that file was automatically saved to your H:\ drive unless you chose another storage option. Now, the default save location will be the lab computer’s hard drive. If choose this location to save your files, they will be automatically deleted once that computer is restarted.

***To make sure you don’t lose your files, you should always save them to another storage device, such as a flash drive, external hard drive, or your SkyDrive (available through RaiderMail).***

Also keep in mind that beginning March 1, 2012, access to your campus H:\ drive will no longer be available. If you have any files stored on this drive, you will need to copy them to another device or location, such as a flash drive or external hard drive. But you may also want to try out Skydrive, Microsoft’s online cloud storage solution.

As a WSU student, you get your own 25 GB SkyDrive after you sign up for RaiderMail, WSU’s new email service for students. To learn more about using SkyDrive and to get help on how to move your files from your campus H:\ drive to SkyDrive, please visit the following website: http://www.wright.edu/cats/raidermail/skydrive/ .

If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827. To learn more about the RaiderMail service, please visit http://www.wright.edu/cats/raidermail/.

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