Update on CaTS Support for Employees

The CaTS Help Desk and other CaTS It support services will be moving to a remote support model beginning Friday, March 20. CaTS will be utilizing ServiceNow, our online ticketing system.

Remote support options include:

• ServiceNow problem reporting and requests
• Remote chat with Help Desk technicians via the ServiceNow Support Portal (available 8 - 5 Monday - Friday, and Noon - 6 Saturday and Sunday)
• Email (helpdesk@wright.edu)

You can visit the ServiceNow Support Portal at https://servicenow.wright.edu/sp to submit any problems, requests, or start a chat. The chat feature will be available during business hours. 

Other Important Notes

• If you are having issues logging into or accessing any of your accounts, please send an email to helpdesk@wright.edu with your information and a good phone number. CaTS will then be in contact with you as soon as possible to help either change your password or determine what the issue is.
• Please provide your contact information including a good phone number in any communication you send to the Help Desk using the support options above. If needed, CaTS will be in contact with you as soon as possible to help address your issue or request.

CaTS is committed to ensuring our faculty and staff's continued ability to work remotely during these difficult times. Equipment is still available for checkout for employees to check out and pick up at the University. If you need a piece of equipment, please email helpdesk@wright.edu with your request and CaTS will work with you to coordinate the pick up of that equipment. 

Questions?

More information about remote support, as well as other important resources for faculty and staff can be found at https://wright.edu/remote-help.