Personal Adobe Creative Cloud Contract Information

Recently CaTS provided information on how to purchase Adobe Creative Cloud for personal computers. CaTS is aware that some members of the University are currently in a $20/month year long subscription with Adobe. Below are instructions on how to waive the early termination fee (normally 50% of the remaining contract value). In order to waive this fee, you will need to contact Adobe customer support via email with some of your account information. 

How do I cancel an existing account?

Per Adobe's standard terms, individuals are only eligible for a full refund if cancellation is within fourteen days of purchase. Individual Creative Cloud customers billed on a monthly plan who are switching to Wright State's enterprise coverage are eligible for a waived early termination fee, normally 50% of the remaining contract value. In order to waive this fee, you will need to contact Adobe customer support via email.

How do I transfer/migrate files from one account to another?

Follow this step-by-step guide to use Adobe Creative Cloud to migrate, or transfer, assets. 

What information do I need to include in the email to Adobe?

Send the email below to with the subject line Cancel STE Individual Subscription to Move to New ETLA Enterprise Subscription.


Good Afternoon,

I have a STE individual subscription for Creative Cloud. My University has entered into a new Enterprise agreement (DR2081484) and per University requirements, I am moving to the enterprise software. Per our Adobe Account Manager, Katie Pierce, please cancel the STE subscription without penalty and refund the charges since I have moved to the ETLA.

My STE individual account ID is: [most likely your Wright State email address]
My ETLA enterprise ID is: [your Wright State email address]

If you have questions, you can reach me at [your email] or [your phone number].

Thank you,

[your name]


If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email