Known Issues With Two-Factor Authentication

December 21, 2017

Android OS

*Requires Microsoft Authenticator App to Two-Factor into the following applications*

Affected apps:

  • Outlook app
  • Office apps (e.g., Word, Excel, etc)
  • OneDrive for Business

Unaffected Android Applications 

  • Native smartphone mail app

iOS

Applications where Two-Factor does not currently function:

  • Outlook App
  • Office apps (e.g., Word, Excel, etc)
  • OneDrive for Business 

Workaround is to contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.

Unaffected iOS Applications

  • OWA app
  • Native Mail app
  • Browser-based applications (e.g., using Safari)

macOS

Affected apps:

  • Outlook client
  • Office apps (e.g., Word, Excel) may have issues opening documents from OneDrive

Workaround is to authenticate on a whitelisted network (e.g., wired on campus), or contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.

Unaffected macOS Applications

  • Browser-based application access (e.g., with Safari, Chrome, or Firefox)

Common Issues With Two-Factor Authentication

To read about common issues users have experienced when using Two-Factor Authentication, visit https://guide.duo.com/common-issues. These issues are not Wright State specific.