CaTS Blog

Urgent: Phishing Scam Notice-June 13, 2013

Thursday, June 13, 2013

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their shipment from FedEx was not delivered, and that in order to pick it up they would need to print a shipping label and bring that to the nearest FedEx office. The “Print Shipment Label” link, if clicked, then takes the user to a website where a virus is downloaded to the user’s computer. This virus could also be included as an attachment to the email.

Please note that this message is a scam and not an official notice from FedEx. DO NOT fall victim to this scam by clicking the link or downloading the attachment.

Remember, reputable companies will not ask you to provide or print verification information via email. If you receive a suspicious message asking for this information, report it to CaTS immediately. You can contact us by phone at (937) 775-4827, or send us an email at helpdesk@wright.edu.

Reminder: CaTS System Maintenance for 5/19/13

Friday, May 17, 2013

This is a reminder that CaTS will be conducting system maintenance on Sunday, May 19, from 7 a.m. – 3 p.m. During this time access to the following services will be unavailable:

* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Deposits
* WrightBuy
* Software Sales
* Banner & Related Services
* iTunesU

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Urgent: Phishing Scam Notice-May 16, 2013

Thursday, May 16, 2013

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message looks like a receipt for an order placed at Walmart's website, and has all of the key elements of an official Walmart receipt. However, by looking at the message, you can see that it is from an email address that is not affiliated with Walmart. It will also not have your personal shipping address, but instead another address. If you receive a receipt email from Walmart and you don't recall placing an order with the company, the message is most likely spam and not an official receipt from Walmart. You should not click on any of the links or enter any of your personal or financial information.

If you are in doubt about the receipt, you can call Walmart's customer service number to question the receipt. You can also contact the CaTS Help Desk for further assistance. You can reach us by phone at (937) 775-4827, or send us an email at helpdesk@wright.edu.
 

CaTS System Maintenance for 5/19/13

Thursday, May 16, 2013

This is a reminder that CaTS will be conducting system maintenance on Sunday, May 19, from 7 a.m. – 3 p.m. During this time access to the following services will be unavailable:

* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Deposits
* WrightBuy
* Software Sales
* Banner & Related Services
* iTunesU

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

CaTS System Maintenance for 5/3/13

Thursday, May 2, 2013

CaTS will be conducting system maintenance on Friday, May 3, from 5 a.m. - 7:30 a.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Introducing a New & Secure Wireless Network

Thursday, April 25, 2013

On Tuesday, April 30, CaTS will be turning on a new wireless network for both the Dunbar Library and the Student Union. This network, called “WSU-Secure”, provides a more secure wireless connection and will require you to log in with your campus username and password in order to use it. Please note that at this time “WSU-Secure” is not replacing the current “WSU Wireless” connection. The “WSU_EZ_Connect” network will also remain available. You can still use these wireless networks without logging in.

If you’d like to try “WSU-Secure”, follow the basic instructions below. If you need more in depth instructions, visit the Wireless Authentication page, located at:

Authentication Website

Windows Computers:
- Navigate to http://access.wright.edu/wireless
- Download and run the software installer. This will configure WSU-Secure on your machine so that you can use the connection.

All other devices (Macs, phones, tablets, etc.):
- Connect to the “WSU-Secure” wireless network.
- If prompted regarding a certificate for authctrl.wright.edu, install the certificate.
- Enter your campus username and password for authentication.

For assistance or questions concerning the “WSU-Secure” wireless network, you can contact the Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
 

Elimination of Video Services in Classrooms

Monday, April 15, 2013

Beginning May 1, 2013 and continuing through September 1, CaTS will be eliminating the Cable Programming/Video service currently available in electronic classrooms and computer-based labs. All current rooms will have the cable tuners removed and new classroom will not have the tuners installed.

Currently, the best source for receiving video content in the classrooms is by way of the internet through websites and streaming video. If you need to view Wright State produced programming you may do so on the University’s PEG channel at http://www.wright.edu/cats/technical/eventstream/. Select the “Video on Demand” option. You may also view University content on the Communications and Marketing Newsroom page at http://webapp2.wright.edu/web1/newsroom/.

For questions concerning this change, contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Print a Message in Outlook Web App (OWA)

Saturday, April 13, 2013

If you would like to print an email message from within Outlook Web App, follow these steps.

  1. After logging in to Outlook Web App, double-click on the email message you want to print.
  2. On the top bar, near the middle, you'll see a printer icon.
  3. Click the icon to see a printable view of your email.
  4. Use the print dialog box that appears with the printable view to print your message.
  5. Note: If you don't double-click the message before trying to print, you will instead get a printout of the entire screen, including your folder list on the left and the menu bar at the top.
     

Tips & Tricks for Your Email & Calendar

Wednesday, April 10, 2013

Now that the university has been using RaiderMail for a few months, CaTS would like to pass along some tips and tricks to help you get the most out of the new system. We’ve created a website for these tips, and we’ll be adding information frequently. Here’s the link:

https://support.wright.edu/raidermail/index.php?title=Tips_%26_Tricks_fo...

Here’s a few of the tips covered on the new website:
*Printing an email message in Outlook Web App (OWA)
*Turning off the Conversation view in Outlook and Outlook Web App (OWA)
*Junk E-mail Options

If you have any questions about the Tips and Tricks website, or, if you have ideas on anything to add to the website, let us know! You can contact the Help Desk at (937) 775-4827, or you can send an email to helpdesk@wright.edu.
 

Banner Admin Connectivity Issues for 4/8/13

Monday, April 8, 2013

Currently, some users are experiencing intermittent connection issues when using Banner Admin. CaTS is aware of this situation and is working with the software vendor on a resolution. Later this evening, we will be restarting the Banner Admin service in hopes of restoring full connectivity. CaTS will notify the university when the system is fully operational.

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