CaTS Blog

Earlier this morning, users were unable to log in to their Wright State email and other Office 365 services. This issue has been resolved. However, if you continue to experience problems accessing email or other Office 365 services, please call the Help Desk at 937-775-4827.
 
Additionally, for those individuals who use Microsoft Teams, a new feature has been added allowing your meeting participants to join by phone. You may receive an email from Microsoft with more information regarding this new service. 

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

The CaTS Help Desk was recently notified by Microsoft of an issue with Office 365’s automatic email forwarding service. At this time, messages being forwarded from your Wright State email address to an external email address are being blocked and will not appear in your external email inbox. If you currently have email forwarding set up on your account, you will receive undeliverable error messages due to this issue. The original email will still be located in your Office 365 mailbox.

Microsoft is aware of this issue and is currently working on a solution. CaTS will notify the University once this issue has been resolved.

In early February CaTS will move the faculty, staff, and announce mailing lists from the University's legacy mailing list server to new lists within Office 365. Everyone currently subscribed to these lists will remain subscribed once this move is complete.

What's Changing: 

1. Adding and removing yourself from the Announce, Fac-l, or Staff-l mailing lists will be done through Outlook on the web. Here's how: https://web.microsoftstream.com/video/50c5b5fa-a579-4c52-81c6-82fda928b3a2.
2. The subject line will no longer be prefixed with the specific list name.
   1. If you use inbox rules based on the subject line to filter these emails, you can update these to the 'To:' field for the respective list's email address (i.e. announce@wright.edu). More instructions for setting up inbox rules can be found at https://support.office.com/en-us/article/use-inbox-rules-in-outlook-on-the-web-8400435c-f14e-4272-9004-1548bb1848f2.
3. The From: address will only display the original sender's address.

Please contact the CaTS Help Desk at helpdesk@wright.edu for assistance or questions.

How to Check Your WSU Email

WSU email is the primary means of communication for many of the departments on campus.  It is recommended that you check your WSU email daily, to avoid missing any important messages.

1. Visit wings.wright.edu (or visit www.wright.edu and click the WINGS icon in the upper-right hand corner of the page)
2. Enter in your Campus User Name (eg. w###abc- the letter w, 3 numbers, and your 3 initials)
3. Enter in your Password
   1. Your campus username and password can be found on your letter from Admissions
   2. If you do not have your campus username and password, call CaTS (Wright State's IT services department) at (937) 775-4827
4. Note: If this is your first time logging into WINGS, you will be prompted to change your Password for security purposes
5. Once in WINGS, click on the ‘Office365/Email’ icon in the upper right-hand corner of the page

Checking Your 'Clutter' Folder

Your Wright State email will sometimes filter out email it thinks is 'junk mail'; check your Clutter folder to make sure you're not missing anything important!

1. Open your email following the steps above
2. On the left-hand side of your email, select the 'Clutter' folder below 'Inbox' 

Turning Off Your 'Clutter' Folder

If you wish to turn Clutter off, follow the steps below:

1. Open your email following the steps above
2. Click on the gear icon in the upper right-hand corner of your email screen
   1. Select “Options”
   2. Select "Clutter" under 'Automatic Processing'
   3. Deselect "Separate items identified as clutter"
   4. Select "Save"
3. To turn Clutter back on, follow steps a and b, then select "Separate items identified as clutter" and click "Save"

How to Forward your WSU Email to External Email Accounts

If you have an external email account that you would like your WSU email account forwarded, follow these steps.

1. Go to outlook.wright.edu
2. Enter your campus username and password
3. Click on the gear icon in the upper right-hand corner of your email screen
4. Click on Mail under Your app settings.
5. On the left, under the Accounts submenu, click on Forwarding.
6. Select the radio button for Start Forwarding.
7. Type in the email address you want to forward your mail to.
8. Click Save.
9. To stop forwarding, follow steps 1-5 above then select the Stop Forwarding radio button, followed by the Save button.