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CaTS | Information Technology

Integration Issues With Office 365 and Webex

At this time, the add-in to integrate Webex into the online version of Outlook (Office 365/Outlook On the Web) is currently not functioning. When attempting to schedule a Webex meeting using the add-in in Office 365, you will receive the following error message:

"Your current Webex site is not enabled for use with Microsoft Office 365. Contact your administrator for more information."

This error is due to Webex disabling the admin portal through which this service was originally integrated.

CaTS is working on resolving this issue, however due to the high volume of Webex meetings scheduled during this time, is cautious of making any major changes to the Webex platform that could distrupt University operations.

How Can I Schedule a Webex Meeting?
Other options for scheduling a Webex meeting include:

  • Schedule a meeting directly through wright.webex.com: When you log in to wright.webex.com, you will find the option to schedule a meeting on the Home page. This gives you the ability to set the date and time of the meeting, make it a recurring meeting, and add both internal and/or external recipients you would like to attend your meeting. An automated email from Webex will be sent to everyone you've added to your meeting with the information needed to access it.
  • Schedule a meeting directing recipients to your personal room: When you log in to wright.webex.com, you will find a link to your personal Webex room on the Home page. You can add this link to a regular calendar invite, which will allow recipients to access your personal room directly. This will function the same way as a regular Webex meeting, however anyone with the link to your personal room will be able to enter the meeting depending on your room settings.

For more information and step-by-step instructions, visit https://www.wright.edu/information-technology/blog/article/scheduling-a-webex-meeting.

CaTS is currently working remotely at this time; for more information about remote support, https://www.wright.edu/remote-help.

If you have any questions about Webex, or have issues scheduling a Webex meeting, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.