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About the Employee Assistance Program
Balancing the many priorities of our professional and personal lives can prove to be challenging. Resources for navigating Work/Life problems are important. AllOne Health, the university’s Employee Assistance Program (EAP) vendor, can help you reduce stress, improve mental health, and make life easier by connecting you to the right information, resources, and referrals.
All services are confidential, and available to all employees—regardless of benefit eligibility—and the employee’s parents and parents-in-laws and family members in their home, as well as dependents living away from home (up to the age of 26). EAP services are free, and include:
- 24/7 live toll-free telephone access to licensed and experienced counselors offering guidance, counseling, problem-solving and referral services by calling 800-451-1834.
- A customized local/national provider network offering face-to-face counseling.
- Six complimentary face-to-face counseling sessions per person, per occurrence.
- A mental health chatbox called Izzy that provides emotional support to boost your resiliency.
- A Member Portal and Mobile App that offers thousands of articles, videos, webinars, checklists and more.
EAP provides short-term counseling and the wide range of services listed below:
Mental Health Sessions
Manage stress, anxiety, and depression, resolve conflict, improve relationships, overcome substance abuse, and address any personal issues.
Life Coaching
Reach personal and professional goals, manage life transitions, overcome obstacles, strengthen relationships, and build balance.
Financial Consultation
Build financial wellness related to budgeting, buying a home, paying off debt, managing taxes, preventing identity theft, and saving for retirement or tuition.
Legal Consultation
Get help with personal legal matters including estate planning, wills, real estate, bankruptcy, divorce, custody, and more.
Work-Life Resources and Referrals
Obtain information and referrals when seeking childcare, adoption, special needs support, eldercare, housing, transportation, education, and pet care.
Personal Assistant
Save time with referrals for travel and entertainment, seeking professional services, cleaning services, home food delivery, and managing everyday tasks.
Medical Advocacy
Get help navigating insurance, obtaining doctor referrals, securing medical equipment or transportation, and planning for transitional care and discharge.
Organizational Development
Coaching, mediation and conflict resolution, training and skill development support and services include coaching support for HR, administrators, faculty and others in leadership roles.
How to Access Services
Employees are encouraged to avail themselves of these resources to assist in balancing work/life matters. Contact EAP by phone at 800-451-1834, or find the EAP on the AllOne Health website.
Login Instructions
- Go to allonehealth.com/portal.
- On the top right, click “Sign Up”.
- Enter your first and last name.
- Enter company code (wsufsap) and click “Next”.
- Enter your email address and phone number.
- Create a password. Password must be at least 14 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Next”
- A verification code will be sent to the phone number provided, enter that verification code when prompted.
- Enter your date of birth, sex, state, postal code, city, home address, and company you work for.
- Click create and you will automatically be taken into the AllOne Health member portal.
Mental Health Chat
Izzy is a mental health chatbox that provides emotional support to boost your resiliency. Izzy is available 24/7 and coaches you through tough times to build resilience, by having text message conversations - similar to texting with a friend or coach. If at any time during a chat session with Izzy you want to speak to, or schedule an appointment with, a counselor, Izzy will provide the AllOne Health phone number or emergency response services, depending on the need.
- Izzy is completely confidential. You can stop a conversation whenever you’re ready by simply texting "stop" or asking Izzy to delete your conversation at any time.
- Izzy is an excellent resource for teens, college students and adults who prefer technology as a communication tool or method for learning.
- Izzy is a great way to supplement counseling and gain access to strategies and techniques that can help you manage stress in the moment.
Give Izzy a try today!
- Start chatting with Izzy by navigating to AllOne Health’s member portal and clicking “Chat with Izzy”
- Like a coach, Izzy works to understand your needs by asking "How are you?"
- Izzy delivers coping strategies based on the emotions you express.
Izzy, like all AllOne Health services, is available to you and your spouse, dependent children, parents/parents-in-law, and any member of your household as well as dependents living away from home (up to the age of 26).
Webinars
Live webinars are scheduled throughout the year to provide information on important topics. For those unable to attend, recorded versions are made available in the AllOne Health's library.
Upcoming webinars:
Quarterly webinars:
Detecting and Avoiding Bank & Device Scams
Resources
Izzy User Experience Flyer