Human Resources

Employee Assistance Program

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About the Employee Assistance Programphoto of the garden of the senses

Balancing the many priorities of our professional and personal lives can prove to be challenging. Resources for navigating Work/Life problems are important. Impact Solutions, the university’s Employee Assistance Program (EAP) vendor, can help you reduce stress, improve mental health, and make life easier by connecting you to the right information, resources, and referrals.

All services are confidential, and available to all employees—regardless of benefit eligibility—and the employee’s parents and parents-in-laws and family members in their home, as well as dependents living away from home (up to the age of 26).  EAP services are free, and include:

  • 24/7 live toll-free telephone access to licensed and experienced counselors offering guidance, counseling, problem-solving and referral services by calling 800-227-6007.
  • A customized local/national provider network offering face-to-face counseling.
  • Six complimentary face-to-face counseling sessions per person, per occurrence.
  • A mental health chatbox called Tess that provides emotional support to boost your resiliency.
  • A Member Portal and Mobile App that offers thousands of articles, videos, webinars, checklists and more.

IMPACT EAP Welcome Letter and Cards (PDF)

EAP provides short-term counseling and the wide range of services listed below:

Mental Health Sessions
Manage stress, anxiety, and depression, resolve conflict, improve relationships, overcome substance abuse, and address any personal issues.

Life Coaching
Reach personal and professional goals, manage life transitions, overcome obstacles, strengthen relationships, and build balance.

Financial Consultation
Build financial wellness related to budgeting, buying a home, paying off debt, managing taxes, preventing identity theft, and saving for retirement or tuition.

Legal Consultation
Get help with personal legal matters including estate planning, wills, real estate, bankruptcy, divorce, custody, and more.

Work-Life Resources and Referrals
Obtain information and referrals when seeking childcare, adoption, special needs support, eldercare, housing, transportation, education, and pet care.

Personal Assistant
Save time with referrals for travel and entertainment, seeking professional services, cleaning services, home food delivery, and managing everyday tasks.

Medical Advocacy
Get help navigating insurance, obtaining doctor referrals, securing medical equipment or transportation, and planning for transitional care and discharge.

Organizational Development

Coaching, mediation and conflict resolution, training and skill development support and services include coaching support for HR, administrators, faculty and others in leadership roles.

How to Access Services

Employees are encouraged to avail themselves of these resources to assist in balancing work/life matters. Contact EAP by phone at (800) 227-6007, or find the EAP on the Impact Solutions website.

Login Instructions

  1. Go to
  2. On the top right, click “Member Portal & App”.
  3. On the right side, click “Sign Up” to create a new account with the company code.
  4. Enter company code (wsufsap) and click “Next”.
  5. Enter your email address and click “Next”.
  6. Create a username and click “Submit”.
  7. Check your email for a message from Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
  8. Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
  9. You will be directed to a Log In page. Log in using your username and password.

Mental Health Chat

Tess is a mental health chatbox that provides emotional support to boost your resiliency. Tess is available 24/7 and coaches you through tough times to build resilience, by having text message conversations - similar to texting with a friend or coach.  If at any time during a chat session with Tess you want to speak to, or schedule an appointment with, a counselor, Tess will provide the Impact Solutions phone number or emergency response services, depending on the need.

  • Tess is completely confidential. You can stop a conversation whenever you’re ready by simply texting "stop" or asking Tess to delete your conversation at any time.
  • Tess is an excellent resource for teens, college students and adults who prefer technology as a communication tool or method for learning.
  • Tess is a great way to supplement counseling and gain access to strategies and techniques that can help you manage stress in the moment.

Give Tess a try today!

  1. Start chatting with Tess by texting "Hi" to 1 (415) 360-0023 Start Code: wsufsap
  2. Like a coach, Tess works to understand your needs by asking "How are you?"
  3. Tess delivers coping strategies based on the emotions you express.

Tess, like all IMPACT services, is available to you and your spouse, dependent children, parents/parents-in-law, and any member of your household as well as dependents living away from home (up to the age of 26).


Live webinars are scheduled throughout the year to provide information on important topics. For those unable to attend, recorded versions are made available in the Impact Solutions library.

Upcoming webinars:


Quarterly webinars:

Detecting and Avoiding Bank & Device Scams


EAP Orientation Video

Portal & App Intro Video

Tess User Experience Flyer