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Network Connectivity Issues for 3/19/13

Tuesday, March 19, 2013

A campus network outage occurred at 12:50 p.m. today, which caused very sporadic network performance. Full network connectivity was restored at 2:00 p.m. If you have any questions about the outage, contact the CaTS Help Desk at (937) 775-4827.

Important Java Update Information

Thursday, March 7, 2013

Recently, a serious security risk was detected in Java version 7, which is currently in use on WSU computers. To mitigate this risk, an update to Java is necessary. Below, you’ll find information on how to update Java for both Windows and Macintosh. Please contact the CaTS Help Desk at (937) 775-4827 if you have any questions or encounter any problems after the upgrade.


On Wednesday, March 13, CaTS will be deploying an updated version of Java to university-owned Microsoft Windows computers on the campus network. You do not need to do anything to receive this update. If you are a Banner Admin user, please see the note below.

Note: After the update, Banner Admin users will no longer be able to tab from the username field to the password field when logging in to the system. In order to do so, the user must click directly into the password field before typing. The vendor for Banner Admin is aware of this issue and is working on a resolution.

Banner Admin users may also be presented with a confirmation box during the first login after receiving this update. These users should choose "Run with the latest version" to continue opening Banner Admin. Click the link below to see a screenshot of this box.


CaTS is unable to automatically deploy the Java update to Macintosh users. Most Mac users should receive this Java update if they use Apple Software Update on a regular basis. Below you’ll find a list of Mac OS X versions, along with information on how to update to the latest version of Java.

- OS X 10.6.8, 10.7.1 through 10.7.2 – The Java update is available through Apple Software Update. NOTE: This will be an update to Java 6.
- OS X 10.7.3 – 10.7.x – The Java 7 update must be manually installed through the website.
- OS X 10.8.x – The Java update must be manually installed through the website. Please note that Banner Admin is not supported with OS X 10.8 and higher at this time.

CaTS System Maintenance for 3/1/13-March 1, 2013

Friday, March 1, 2013

CaTS will be conducting system maintenance tonight, Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

CaTS System Maintenance for 3/1/13

Tuesday, February 26, 2013

CaTS will be conducting system maintenance on Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

Correction to "CaTS Classroom News for Faculty" Message

Thursday, February 7, 2013

On February 1, 2013, CaTS sent an email entitled "CaTS Classroom News for Faculty". In the "Classroom Features and Photos" section, faculty were advised to contact the Office of the Registrar for c lassroom scheduling or classroom assignment changes. Instead, faculty should follow the existing scheduling process, which is to direct any questions or concerns to the scheduling contact within your academic department.

System Maintenance in Allyn Hall on 2/9/13

Tuesday, February 5, 2013

On Saturday, February 9, 2013, between the hours of 7:00am and 4:00pm, CaTS will be conducting network and telephone maintenance in the basement of Allyn Hall. During this time, all land-line telephone service (including emergency telephones) and network access will be unavailable. Cellular phone service will still be available.

This outage will not affect the following areas: the Police Communications Center, the Loading Dock, and the Physical Plant HVAC area.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to

CaTS Classroom News for Faculty-February 1, 2013

Friday, February 1, 2013

Below are some of the projects CaTS is working on to enhance the classroom environment. If you have questions or comments about any of these projects, feel free to contact the Help Desk at (937) 775-4827 or 1-888-775-4827. You can also send an email to

1) Classroom Features and Photos

CaTS and the Registrar recently enhanced the Classroom Features and Photos website. This website gives you information about all Registrar-scheduled classrooms, including equipment information and seating details, such as capacity and room layout. You’ll also find a picture of the instructor station and a panoramic video of the room. You can use this resource when deciding upon your room preferences for the Registrar or to see the layout of the room you are scheduled to teach in. This can be found at the following location, designed for faculty and advisors:

Please note: You must still contact the Office of the Registrar to schedule your classrooms or make any classroom assignment changes.

2) Emergency Signs

Please be aware of the new Emergency Signs located near the phone in campus classrooms. This is valuable information to know if an emergency happens in or near your classroom. The signs state that the fastest way to get a medical or police response is to dial x2111 from the classroom phone or 775-2111 from a cell phone. All signs should be in place by February 15.

3) VHS Capability in Classrooms

Please be advised that there are some electronic classrooms that no longer have the capability of playing VHS media. In the future, VHS players will not be replaced as classrooms are upgraded or when the VHS units become defective. A Blu-Ray DVD player will be installed in these rooms. Please check out your classroom equipment ahead of time to prevent any possible conflicts.

4) VHS Conversion Carts

Classroom Technology Support (CTS) now has 2 VHS Conversion Carts available for checkout. If you would like to begin converting your VHS media to digital, please call CTS at x3162 or stop by 017 Dunbar Library to reserve this equipment. CaTS encourages faculty and staff to begin transferring their VHS media to digital as soon as possible.

5) Teaching Station Signage to be Consolidated

In an attempt to reduce the clutter of instructional signage on or near the teaching stations in the electronic classrooms, CaTS will be installing Wall Mounted Reference Guides in the electronic classrooms. We will be doing this on a trial basis during the spring semester only in Millett Hall. If the guides are well received, we will begin placing them in all electronic classrooms. These guides will consolidate the existing signage into one easy-to-use location, mounted on the wall adjacent to the teaching station. To help make the rooms more instructor-focused, CaTS would appreciate any feedback you can give us regarding the use of these guides. Please send your feedback to

Mac Users: Problems with Java and Banner Admin Access

Friday, February 1, 2013

Please note: this message only applies to Macintosh users who access Banner Admin. If this is not you, please disregard this message.

A recent Apple update has caused the latest version (10.6) of Java for the Mac to be viewed as malware and rendered the software inoperable. This is the version that normally works with Banner Admin, but because of this update, access to Banner Admin may no longer work. CaTS is working on a solution to this problem until Apple releases a permanent fix. If you are a Macintosh user and are having problems accessing Banner Admin, please contact the CaTS Help Desk at (937) 775-4827 to receive further assistance.

Reminder: Official University Calendar Switch

Friday, February 1, 2013

CaTS would like to remind you that as of today, February 1, the new RaiderMail calendar is now the official Wright State University enterprise calendar. This calendar should now be used to schedule meetings and appointments.

The previous Communications Express (WINGS) Calendar system has now been set to a read-only mode, so you will not be able to add or remove appointments on this calendar. You will be able to view this calendar until June 30, 2013, at which point it will removed. Until this date you can still access your calendar to copy or print your appointment history. If you would like assistance with copying or printing your appointment history, please contact the CaTS Help Desk.

As a reminder, appointments in the Communications Express (WINGS) Calendar were not transitioned to the RaiderMail Calendar. You must re-create all appointments and meetings.

If you would like addition information on the RaiderMail calendar, please visit the RaiderMail Help & Documentation Calendar Usage website, located at:

If you haven’t already, you may also want to consider attending a RaiderMail training session offered by CaTS. You’ll learn more about using the calendar system in the WSU environment. For a list \ of dates and registration information, see the following website:

As always, if you have any questions concerning the RaiderMail Calendar, you can also contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

CaTS News for Spring Semester 2013

Friday, January 18, 2013

Here are some items CaTS would like you to know about. If you have questions about anything mentioned here, please contact the CaTS Help Desk at (937)775-4827, or toll free at 1-888-775-4827.

*Windows 8 Information*

As you may know, Microsoft recently introduced Windows 8, the newest version of the Windows operating system. CaTS, in conjunction with departmental tech coordinators, has been evaluating Windows 8 for compatibility with key applications and systems. At this time, there are no plans to install Windows 8 on university-owned computers in the near future.

Windows 8 is likely to introduce compatibility issues with important academic and administrative applications. The heavily redesigned user interface has also come under criticism from the industry and may prove difficult for many users to adapt to. CaTS has historically held off support for a major new OS version until the release of the first service pack and used that 6-9 month period for testing and evaluation. Windows 7 has now been widely adopted on campus and there are few compelling reasons to embark on upgrades.

If you have purchased a new computer for personal (not university) use that has Windows 8 installed, CaTS will offer our support, but cannot guarantee that we can resolve any issues with Windows 8.

*RaiderMail Calendar Information*

As was previously announced, Wright State University will be adopting the RaiderMail Calendar on February 1, 2013, as the new enterprise calendar. To help make your transition to the new calendar easier, CaTS has compiled a list of known issues that you may come across when using the RaiderMail calendar. The RaiderMail Known Issues website (linked below) contains information on these issues, along with resolutions (if any), and the current status of the issue. CaTS encourages you to report any issues you may come across when using the RaiderMail Calendar.

Known Issues website: