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CaTS Blog

Blackboard Collaborate Now Available

Tuesday, October 8, 2019

Recent issues with Blackboard Collaborate have been resolved. 

If you continue to experience issues accessing this service, contact the CaTS Help Desk at helpdesk@wright.edu

Blackboard Collaborate Currently Unavailable

Tuesday, October 8, 2019

CaTS has been made aware that Blackboard Collaborate is currently unavailable. All access to their website is also unavailable, however please visit status.blackboard.com for updates once service has been restored.

CaTS will notify Campus once this issue has been resolved. 

Network Shared Drive Upgrade for 10/7/19

Friday, October 4, 2019

On Monday, October 7, between 10 p.m. - Midnight, CaTS will be performing a hardware upgrade, which could potentially cause a momentary interruption in network shared drive access. 

CaTS recommends saving all work prior to leaving work for the evening. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Voicemail Outage for 9/24/19

Thursday, September 19, 2019

On Tuesday, September 24 at 6 a.m., CaTS will be performing a reboot of the campus voicemail server causing a 30 - 45 minute voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Properly Managing Sensitive Data

Monday, September 16, 2019

Hello!

Welcome to the Fall 2019 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data.

Recently, I was taking some IT security training to keep my knowledge up to date. In the training, I was reminded of the difference between Information Security Awareness, and Information Security Training. These terms are often used together, for example, stating that our company has an Information Security Awareness Training Program.

As I see it, information security awareness is being mindful of our responsibility in handling sensitive information, the use of our information systems such as Pilot, Banner, email, and the use of our local computers.

Being aware of the responsible use of technology and the need to handle sensitive data properly is only part of the equation. We also have to know how to perform in various situations. For example, Jerry needs access to some sensitive information I have stewardship over, and I need to transmit that data to Jerry in a secure way. Knowing how to get that information to Jerry in the right way is where security training comes in. Information security training gives us the knowledge we need to handle situations like this without creating a risk to the university. If there's a gap in knowledge, problems can occur.

In the coming months CaTS will be developing some additional training to assist the WSU community in understanding how to identify sensitive data, determining the best place to store sensitive data, and determining an acceptable method of transmission.

One thing to keep in mind if you are uncertain of how to handle sensitive data is that by selecting the most secure method to transmit or store the data it won't cause a problem. However, doing the opposite can.

If you have any questions on the best way to handle sensitive data, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu with your questions.

Reference material can be found at the following locations:

University Data Classification Risk Matrix
https://wrightstate.service-now.com/sp?id=kb_article&sys_id=a207b44c134e...

HIPAA Regulations: Uses and Disclosures of Protected Health Information
https://www.wright.edu/information-technology/policies/hipaa-regulations...

Student Privacy and Release of Educational Records-FERPA
https://policy.wright.edu/policy/3010-student-privacy-and-release-educat...

Temporary Banner Admin Outage for 9/13/19

Monday, September 16, 2019

Beginning at 12:15 p.m., Banner Admin will be temporarily unavailable to resolve an issue with the extract function. This maintenance should take approximately 5 - 10 minutes to complete.

If you have any questions, email helpdesk@wright.edu

Resolved: Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

Previous login issues in VDI computer labs have been resolved.

If you are still experiencing issues, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Current Login Issues in VDI Computer Labs

Wednesday, September 4, 2019

CaTS is currently experiencing login issues in the VDI computer labs. We are aware of the issue and working on a resolution.

Labs currently experiencing login issues include:

  • 026 Library Annex
  • 021 Millett Hall
  • 025 Millett Hall
  • 031 Millett Hall
  • 033 Millett Hall
  • 037 Millett Hall
  • 039 Millett Hall
  • 043 Millett Hall
  • 047 Millett Hall

CaTS will notify campus once the issue has been resolved. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Resolved: Issues Accessing Pilot 8/30/19

Friday, August 30, 2019

All previous issues accessing Pilot through pilot.wright.edu while on campus have been resolved.

If you are still experiencing issues with Pilot, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Current Issues accessing Pilot 8/29/19

Thursday, August 29, 2019

Currently, CaTS is experiencing issues accessing Pilot when logging in directly to pilot.wright.edu on campus. We are working with the vendor to get these issues resolved as quickly as possible. Individuals should be able to access Pilot by logging in to wings.wright.edu, and clicking on the Pilot icon in the top righthand corner.

CaTS will notify campus once the issues have been resolved. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

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