CaTS will be conducting emergency Banner Admin maintenance beginning at 11 a.m., lasting approximately 15 - 20 minutes. During this time, Banner 9 Admin, Extensibility, and Communication Management for PROD will be unavailable.
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
Please note: the text of this article is quoted directly from an official Panopto outage announcement.
On Saturday, Dec 19, 2020, Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EST. Panopto will confirm the start time and duration of the downtime on Tuesday, November 24.
During the downtime, we will not be able to access videos on our Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.
CaTS will be conducting emergency Banner Admin maintenance from 12:30-12:45 p.m. During this time, Banner 9 Admin will be unavailable.
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
CaTS will be conducting maintenance on the Banner system on Sunday, October 18 from 6 a.m. - Noon. This maintenance is to upgrade the infrastructure that supports the Banner services listed below.
Access to the following Banner services will be unavailable during this time:
If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
On Tuesday, September 15 from 6 - 7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Please note: the text of this article is quoted directly from an official Panopto outage announcement.
Panopto Cloud Downtime - Saturday, August 15, 9:00 pm to 12:00 am
On Saturday, August 15, Panopto will be making a number of updates to the Panopto Cloud infrastructure to improve performance and scalability. These updates will require downtime. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EDT. During the downtime, we will not be able to access videos on our Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message. See the cloud upgrade FAQ article for more information: https://support.panopto.com/s/article/Cloud-Upgrade-FAQ.
If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
All Xerox printing functionality has been restored to campus printers.
If you are still experiencing issues with your Xerox device, please contact the Help Desk at helpdesk@wright.edu.
As of July 7th, earlier Qualtrics access issues have been resolved.
If you continue experiencing issues, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
On Wednesday, July 1st at roughly 12 p.m., access to login to Qualtrics, create new surveys, and run reports on active surveys was cut off for all Wright State users. CaTS is aware of this and is working with Qualtrics to resolve this issue.
Users who have links to active Qualtrics surveys are still able to respond and submit surveys. Data from both current and past surveys will not be lost due to this interruption of service.
CaTS will notify you when service has been restored. If you have any questions, please email helpdesk@wright.edu.
On Tuesday, July 7, from 8 – 11 a.m., CaTS will be performing upgrades to the software used to configure the swipe card/touch screen enabled Xerox Printers. During this time period, Xerox printers equipped with card swipe readers and touch screen interfaces will be offline.
Printing to Xerox devices that are not card swipe enabled and do not have touch screens will continue to be available during this time.
The affected device models include WorkCentre 6655, WorkCentre 7835 and WorkCentre 7855. All functions of these devices such as scan to email, copy, fax, and printing will be unavailable. This includes all printing to the WSU Secure AD and WSU Secure NOAD print queues.
If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
