On Saturday, July 23rd from 6 – 10 a.m., CaTS will be performing maintenance on networking equipment, which could potentially cause intermittent wireless network outages for the Dayton Campus. Lake Campus, the National Center for Medical Readiness (NCMR), and wired connectivity on the Dayton Campus will not be affected by this maintenance.
If you have questions about this maintenance, or experience network issues after 10 a.m., please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
CaTS Blog
Network Outage for 7/23
Thursday, July 14, 2022
Resolved: Current Access Issues to WINGS
Wednesday, July 13, 2022
Earlier access issues to WINGS (wings.wright.edu) have been resolved.
If you are still experiencing issues accessing WINGS, or if you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Current Access Issues to WINGS
Wednesday, July 13, 2022
CaTS is currently experiencing access issues to WINGS (wings.wright.edu). We are aware of the issue and actively working on a solution.
CaTS will notify the University once this issue has been resolved. If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.
Resolved: Issues With Inbound Calls to Campus Support Services
Thursday, June 23, 2022
Earlier issues with inbound calls to Campus support services have been resolved.
If you are still experiencing issues, please email the CaTS Help Desk at helpdesk@wright.edu.
Current Issues With Inbound Calls to Campus Support Services
Thursday, June 23, 2022
CaTS is currently experiencing issues with inbound calls to the following departments:
- CaTS Help Desk
- RaiderConnect
- Customer Care Center
- Registrar
- Bursar
- Collections
CaTS is working on a resolution and will notify the University once it has been resolved.
Panopto Cloud Scheduled Downtime: 6/25
Wednesday, June 22, 2022
On Saturday, June 25th, 2022, Panopto will upgrade our Panopto Cloud site to the latest version. Panopto expects up to 3 hours of downtime, with a target start time of 9 p.m. EDT.
During the downtime, we will not be able to access videos on our Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.
Mandatory Client Upgrade
On Thursday, July 21st, Panopto will require the Panopto Recorder for Windows to be upgraded to version 12.0.0 or above and the Panopto Recorder for Mac to be upgraded version 11.1.0 or above. The upgrade will be applied to our Panopto site at 8 p.m. EDT.
Campus Phone Outage for 6/7
Tuesday, May 31, 2022
On Tuesday, June 7 from 6 – 7 a.m., CaTS will be performing system maintenance on the campus phone lines, causing a temporary voice/phone outage. During this time individuals will not be able to place or receive any phone calls to on- or off-campus phone lines.
If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Voicemail Outage for 5/11/22
Thursday, May 12, 2022
On Wednesday, May 11, from 6–7 a.m., CaTS will be conducting emergency maintenance on the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.
If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Important Information Regarding Blackboard Collaborate Ultra
Wednesday, April 20, 2022
We appreciate your attention to this important message.
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for one video conferencing tool to be adopted as the primary tool used for all students and faculty. The use of one tool is not only student-centered, it is more efficient to support and provide training.
Webex was selected as the primary video conferencing tool for use at Wright State University.
What does this mean for Blackboard Collaborate Ultra users?
Due to the adoption of Webex, Blackboard Collaborate Ultra will end on August 5, 2022.
Users do not need to take any action to migrate Blackboard content. All Blackboard content will be backed up to on-campus local storage by ITS prior to ending the Blackboard Service. More information will be shared about when the backup will occur and how to access this video content in the coming weeks.
Please go to wright.edu/its-project for more information about Blackboard Collaborate Ultra.
If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.
New Weekly Maintenance Window for Windows PCs
Wednesday, April 20, 2022
In order to maintain effective data security and efficient system performance for our users, CaTS will be instituting a weekly maintenance window for all University-owned Windows PCs. During this time, your system may be unavailable and you should expect that it could reboot.
When is the Weekly Maintenance Window?
Wednesday mornings, between 1 – 4 a.m.
What Actions Do I Take Now?
When you are done using your PC for the last time before the next maintenance window is scheduled to occur, please ensure that you save and close out of any applications. You should also sign out of or reboot your PC, but should not shut it down as this could prevent updates from running.
When Will This Begin?
This maintenance window will begin on May 11, and will remain in effect every week moving forward.
Questions?
If you have any questions or concerns regarding this maintenance window, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
