CaTS has been made aware that Proofpoint SecureShare is currently experiencing authentication issues, causing users to receive a login failure error message when attempting to access this service.
CaTS is monitoring this situation and will notify campus once this issue has been resolved.
CaTS Blog
Proofpoint SecureShare Currently Unavailable
Thursday, April 27, 2023
Critical Windows 10 v22H2 Security Update
Monday, April 3, 2023
Microsoft recently released Windows 10 version 22H2, which offers a set of features for select performance improvements and critical updates. This new release is critical to ensure ongoing support for the University’s Windows computers, including future security updates.
What actions do I need to take on my University-Owned Windows computer?
On April 3rd, the 22H2 self-service upgrade becomes available In Software Center. CaTS recommends installing the latest version of Windows at your earliest convenience. This upgrade will also become available for Persistent VDIs in May.
For assistance using Software Center, please visit https://www.wright.edu/information-technology/software-center-self-service-software-installation-for-windows.
What if this is not completed?
Earlier versions of Windows 10 will soon be unsupported. To ensure data security and consistent user experiences, if a computer has not been upgraded through Self-Service by the Fall Semester, automatic installations will be initiated during the Wednesday Morning Maintenance Window.
What about CaTS-Supported Classrooms and Computer Labs?
CaTS Classroom Technology Support will be deploying Windows 10 22H2 this summer, and all spaces will be updated by the beginning of the Fall 2023 Semester.
What about University-Owned Mac (Apple) computers?
The latest Mac Operating System (Ventura) was released earlier this year on CaTS-maintained Apple computers. If you have questions about your Mac, please contact the CaTS Help Desk.
Questions?
If you have questions or concerns regarding this update, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Microsoft Office 2021 Now Available for University Windows Computers
Thursday, February 2, 2023
CaTS has completed testing on the latest version of Microsoft Office, which offers features and necessary updates to performance and security. This new release is critical to ensure ongoing support for the University’s Windows computers.
What actions do I need to take on my University-Owned Windows computer?
On January 30, the Microsoft Office 2021 self-service installation became available In Software Center. CaTS recommends installing the latest version of Office at your earliest convenience.
For assistance using Software Center, please visit https://www.wright.edu/information-technology/software-center-self-service-software-installation-for-windows.
What if this is not completed?
Office 2019 (or any version prior) will not be supported by Microsoft or CaTS later this year. To ensure data security and consistent user experiences, if a computer has not been upgraded through Self-Service by the Fall Semester, automatic installations will begin without further notification.
What about CaTS-Supported Classrooms and Computer Labs?
CaTS Classroom Technology Support will be deploying Office 2021 this summer, and all spaces will be updated by the beginning of the Fall 2023 Semester.
What about University-Owned Mac (Apple) computers?
Office for Mac utilizes a different versioning method, with the change from Office 2019 to 2021 appearing seamless and within regular automatic updates. No action is required on these devices.
Questions?
If you have questions or concerns regarding this update, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Reminder: Important Information Regarding Pilot
Thursday, February 2, 2023
Thank you for reading this important message about the 3rd and final phase of the CaTS-ITS Resource Alignment and Retention Project outlining the purge of Pilot course data.
Why is this happening?
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March 2022 meeting and shared the need for a retention schedule for Pilot. A retention schedule ensures system security best practices, but it will allow for improved system performance and reduce storage needs.
When is this happening?
ITS will delete courses that have not been accessed in the last six academic years on Thursday, May 4, 2023. Courses that show no record of access before the date of July 31, 2016, will be purged from Pilot. ITS is working from a September 2022 database to make the determinations.
Going forward, Pilot course content will be kept for six academic years at a time and ITS will complete an annual purge.
What do I need to do?
Extended time has been given so that faculty and staff can download courses you may want to preserve. Instructions can be found at http://www.wright.edu/its-project.
ITS will not backup this course data.
Where will I store my courses and who can help?
Courses can be zipped and downloaded to local, network or OneDrive storage.
Please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu if you have any questions.
We appreciate your attention to this important message.
Upcoming 2022 Winter Break Maintenance
Wednesday, December 21, 2022
CaTS will be performing maintenance over Winter Break (12/23 – 1/2) causing service outages for the following systems:
__________
Date: Monday, December 26
Time: 7 a.m. – 3 p.m.
CaTS will be performing updates to our VDI environment which will require all virtual machines to be shut down. Your VDI will be unavailable during this maintenance period.
CaTS recommends saving any work that you have open, and power down your machine prior to the maintenance date and time.
__________
Date: Tuesday, December 27
Time: 6 a.m. – 9 a.m.
CaTS will be performing upgrades to the Banner system, causing both WINGS Express and Banner 9 Admin to be unavailable during this time.
__________
Date: Tuesday, December 27
Time: 8 a.m. - Noon
CaTS will be performing system maintenance on networking equipment and devices which could cause intermittent connection and access issues to the following services during the first hour (8 a.m. – 9 a.m.):
- Dayton Campus wired and wireless networks
- Residence hall access
- Lake Campus and NCMR networks
Access to local network services such as the Home (H:/) drive, VoIP phones, etc. from academic buildings should not be impacted during this maintenance.
__________
If you have any questions about the maintenance listed above, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Wright1 Card Outage for 11/22-11/23
Monday, November 21, 2022
CaTS will be performing an upgrade to the Wright1 Card system beginning Tuesday, 11/22 at 5 p.m. through Wednesday, 11/23 at 5 p.m. During this time, the following Wright1 Card services will be unavailable:
- Use of Wright 1 Card to purchase items at any of the locations that accept this as a method of payment, including vending areas
- Printing using the Wright1 Card as a method of payment
- Lake Campus Residents' Laundry facility
- Ability to create Wright1 Cards of any kind (new/replacement Wright1 Card creation)
Door swipe access for current Wright1 Card holders and printing using a FOAP for cost recovery instead of personal funds (RaiderCash) will NOT be impacted by this maintenance.
If you have any questions about this maintenance, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.
Resolved: Current Issues With Webex Recordings in Pilot
Thursday, October 27, 2022
Previous issues with Webex course recordings not being published in Pilot have been resolved. Please be aware that it may take up to 26 hours after a recording has ended for it to appear in Pilot.
If you are still experiencing issues, please contact the CaTS Help Desk at helpdesk@wright.edu.
Current Issues With Webex Recordings in Pilot
Wednesday, October 26, 2022
At this time, Wright State faculty members may experience issues with Webex course recordings not being published in Pilot. Cisco/Webex is aware of this issue and is currently working on a solution.
To manually post your Webex recordings in Pilot, follow the instructions below:
- Log in to wright.webex.com using your Wright State credentials
- Click ‘Recordings’ on the lefthand side of the Webex homepage
- Find the course recording(s) you wish to share to Pilot; click on ‘Share’ icon to the right of the recording
- Copy the video’s ‘Public Link’ and the password associated with the recording
- Log in to pilot.wright.edu using your Campus ‘w’ username and password, and paste the video link and password to the respective course
CaTS will notify Campus once this issue has been resolved. If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.
Important Information Regarding Pilot
Wednesday, October 19, 2022
Thank you for reading this important message about the 3rd and final phase of the CaTS-ITS Resource Alignment and Retention Project outlining the purge of Pilot course data.
Why is this happening?
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March 2022 meeting and shared the need for a retention schedule for Pilot. A retention schedule ensures system security best practices, but it will allow for improved system performance and reduce storage needs.
When is this happening?
ITS will delete courses that have not been accessed in the last six academic years on Thursday, May 4, 2023. Courses that show no record of access before the date of July 31, 2016, will be purged from Pilot. ITS is working from a September 2022 database to make the determinations.
Going forward, Pilot course content will be kept for six academic years at a time and ITS will complete an annual purge.
What do I need to do?
Extended time has been given so that faculty and staff can download courses you may want to preserve. Instructions can be found at http://www.wright.edu/its-project starting October 21, 2022.
ITS will not backup this course data.
Where will I store my courses and who can help?
Courses can be zipped and downloaded to local, network or OneDrive storage.
Please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu if you have any questions.
We appreciate your attention to this important message.
Campus Phone Maintenance for 9/5
Wednesday, August 31, 2022
On Monday, September 5th from 7 – 8 a.m., CaTS will be performing system maintenance on the campus phone lines, which could potentially cause intermittent phone connectivity issues when placing or receiving external phone calls. On-campus phone calls will not be affected by this maintenance.
While CaTS is performing the system maintenance, in the event of an emergency or if you need police assistance, please continue to call x2111 or 911 from any campus phone. If you are calling from an outside line, please call our non-emergency line at (937) 409-1845.
If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
