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CaTS Blog

Microsoft Lync 2013 Training for Spring Semester

Thursday, December 18, 2014

Due to the popularity of our Microsoft Lync 2013 workshop, CaTS would
like to announce that we’ve added four additional dates for the Spring
Semester. In this workshop, our instructors will guide you through the
Lync software and show you how to chat, share files, and use Lync as
both a remote location meeting tool and as a way to interview
prospective employees or students.

The first session is on January 22, so sign up now and learn how to take
advantage of all that Lync has to offer! To register for this class or
to see what other date are available, visit this website:

https://www.wright.edu/information-technology/support-and-training/works...

To learn more about Microsoft Lync visit
http://wright.edu/information-technology/services/microsoft-lync. If
you’ve got any questions about Microsoft Lync or our training sessions,
please give the Help Desk a call at (937) 775-4827 or toll free at
1-888-775-4827.

Additional Training for Microsoft Lync 2013 Now Available!

Wednesday, December 10, 2014

Great news! Due to overwhelming popularity of the class, CaTS is offering an additional Microsoft Lync 2013 training session before the end of the year. This additional session, called Microsoft Lync 2013: Instant Messaging and Video Conferencing for University Needs, will be held on December 18 from 2:00 – 3:30pm. During this session, our instructors will guide you through the Lync software and show you how to chat, share files, and use Lync as both a remote location meeting tool and as a way to interview prospective employees or students.

**Please note that this training session will be recorded and seating is limited!**

To register for this classe, visit the following website:

https://www.wright.edu/information-technology/support-and-training/works...

To learn more about Microsoft Lync visit http://wright.edu/information-technology/services/microsoft-lync. If you’ve got any questions about Microsoft Lync or our training sessions, please give the Help Desk a call at (937) 775-4827 or toll free at 1-888-775-4827.

Upcoming Changes to Your Office 365 Account

Wednesday, December 3, 2014

Changes are coming to your Wright State Office 365 account! Here's a brief overview of what you'll learn about in this message. If you have questions about any of these topics, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

1) Changes to Outlook Web App Appearance

2) Groups 

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1) Changes to Outlook Web App Appearance

If you use Outlook Web App (the online version of your Office 365 email and calendar) you’ll notice there’s a blue bar at the top of the page. On December 15, 2014, this bar will change from blue to green. It’s important to note that none of your email or calendar events will be impacted by this change.

Also, CaTS wants to make you aware of another change coming soon to your Outlook Web App. Microsoft will be changing the location of buttons that link to various services, such as Calendar, People, etc. Instead of those being on the top right, they will be moved into a grid located on the top left. Clicking on this grid provides you with a list of services available to you. Here's a screenshot of the new look with the grid highlighted in red.

2) Groups

Groups is a new feature that will appear soon within your Outlook Web App. A group is a shared workspace for email, conversations, files, and calendar events where group members can conveniently collaborate and quickly get stuff done. More information about Groups will come soon once the service has launched.

Information About Clutter: A New Service From Microsoft

Monday, November 24, 2014

Recently, some users at Wright State began receiving emails from
Microsoft recommending a new service for email called “Clutter”. Clutter
attempts to remove items from your Office 365 inbox that you are likely
to ignore and places them into their own folder. If you receive an email
about Clutter and click on the link to sign up, you are taken to a log
in screen that then asks for your Office 365 log in information. If you
are already logged in to your Office 365 account, then you will be taken
directly to a page allowing you to enable Clutter.

At this time, CaTS has not used or tested the Clutter service, and we
are not sure of the impact this service will have on your email inbox.
Also, please note that Clutter is not turned on by default for your
account; you must take action to do so. As we obtain more information
about this service we will keep the university updated.

If you have already enabled Clutter and would like to disable it,
here’s how:

1) Log in to your Office 365 account either through WINGS or by going
out http://outlook.wright.edu
2) Click on the gear icon in the top right corner
3) Click on “Options”
4) Click on “Mail” and then “Automatic Processing”
5) Click on “Clutter” and choose whether to enable or disable the service
6) Click “Save”


If you have questions, please direct them to the Help Desk at (937)
775-4827 or toll free at 1-888-775-4827.

Microsoft OneDrive for Business Now Available

Thursday, July 24, 2014

All university faculty, staff, and students now have access to another new service from Microsoft called OneDrive for Business. OneDrive for Business is a cloud storage solution for your files and work documents, and is accessible with any web browser. Along with OneDrive for Business, you will have access to the Office Web Apps, which are web versions of Microsoft Word, Excel, PowerPoint, and OneNote.

OneDrive for Business, accessible through your Office 365 account, comes with 1 TB (terabyte) of free storage space. Your files can be kept private or you can share them with others. You will also have the ability to collaborate with others on a document.

Please remember that as you begin using OneDrive for Business, you should not store any files or documents that contain sensitive university data. If you do so, you will be in violation of University Policy 11300, which is the university’s IT Security Policy. See section 11300.03 for further information.

To learn more about OneDrive for Business, visit our OneDrive for Business Help & Training website.

If you have questions about OneDrive, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also reach us via email at helpdesk@wright.edu.

Microsoft OneDrive for Business Coming Soon

Wednesday, July 9, 2014

Microsoft OneDrive for Business Coming Soon

On July 14, all university faculty, staff, and students will have access to another new service from Microsoft called OneDrive for Business.OneDrive for Business is a cloud storage solution for your files and work documents, and is accessible with any web browser. Along with OneDrive for Business, you will have access to the Office Web Apps, which are web versions of Microsoft Word, Excel, PowerPoint, and OneNote.

OneDrive for Business, accessible through your Office 365 account, comes with 25 GB of free storage space, which will soon be increased to 1 TB (terabyte). Your files can be kept private or you can share them with others. You will also have the ability to collaborate with others on a document.

Please remember that as you begin using OneDrive for Business, you should not store any files or documents that contain sensitive university data. If you do so, you will be in violation of University Policy 11300, which is the university’s IT Security Policy. See section 11300.03 for further information.

To learn more about OneDrive for Business, visit our OneDrive for Business Help & Training website.

If you have questions about OneDrive, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also reach us via email at helpdesk@wright.edu.


Reminder: Microsoft Lync Also Available

CaTS also wants to remind you that the Microsoft Lync service was recently made available to all faculty, staff, and students of Wright State. Lync is a communications systems that provides voice and video chat, instant messaging capabilities, computer screen sharing, and more.

There are different versions of Lync, depending on your operating system or mobile device, with each one having some difference in features offered. If you would like to learn more about Lync, what versions are offered, and to see how it works, check out our Lync Help and Training website.

Email Delivery Delays

Tuesday, June 24, 2014

At this time, Wright State and other universities using Office 365 are
experiencing email delivery delays. Microsoft is aware of the issue and
is currently working on a resolution. If you have questions, please
contact the Help Desk at (937) 775-4827.

How To Use the Scheduling Assistant

Friday, June 13, 2014

The Scheduling Assistant within Outlook allows you to invite groups of people to a meeting without having to contact them individually via email. For an excellent description and tutorial on using the Scheduling Assistant, visit the University of Wisconsin-Eau Claire's website, located at http://www.uwec.edu/Help/email/MicrosoftOutlookSchedulingAssistant.htm

Information About Email Access Through WINGS

Wednesday, June 11, 2014

As some of you may have experienced today, access to WSU email from
within WINGS was unavailable for a short period of time. CaTS would like
to remind you that if at any time you cannot login to your email through
WINGS, you can still visit the Outlook Web App website and login there
with your Office 365 (RaiderMail) username and password. The website is
located at http://outlook.wright.edu. Enter your username (your
@wright.edu email address) and associated password. If you have
forgotten your password, find step-by-step information on how to change
it at the following website: https://support.wright.edu/url/?3e.

If you have further questions regarding your WSU email, feel free to
contact the CaTS Help Desk at (937) 775-4827.

Introducing Microsoft Lync and Office 365

Wednesday, June 4, 2014

Microsoft Lync Coming Soon

On June 9, all university faculty, staff, and students will have access to a new service from Microsoft called Lync. This new service is a communications systems that provides voice and video chat, instant messaging capabilities, computer screen sharing, and more.

There are different versions of Lync, depending on your operating system or mobile device, with each one having some difference in features offered. If you would like to learn more about Lync, what versions are offered, and to see how it works, check out our Lync Help and Training website, available at https://support.wright.edu/url/?3z

Those of you who use the Collaborate software through Pilot may be wondering how Lync compares to that system. CaTS and the CTL have created a document that details this information. You can find it at the link below:

Microsoft Lync vs. Pilot Collaborate (PDF)
 



RaiderMail Service to Be Called Office 365

As the university adopts more Microsoft services (such as Lync), and in order to be consistent with Microsoft’s naming conventions, CaTS will be changing the name of our RaiderMail service in order to better describe what Microsoft services we offer. At the same time we launch the Lync service, we will begin using the name “Office 365”, which is Microsoft’s official name for the suite of online services which includes email, calendar, contacts, and Lync.

Please take note that nothing will be required from you for this change to take effect. You will still have the same email and calendar system, and you will still access these services in the same way you’ve always done. CaTS is working to have all of our documentation changed soon to reflect this new name, but you may still see the “RaiderMail”
terminology used on some portions of our website.

With a new name and a new service, we know that you might have some questions. No problem! Feel free to give us a call at the CaTS Help Desk and we’ll be glad to answer them for you. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827. You can also send us an email at helpdesk@wright.edu.

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