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CaTS Blog

Current Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Currently, CaTS is experiencing issues with WINGS Express and Banner 9 Admin.

We are aware of this issue and are working on a resolution. CaTS will notify campus once this issue has been resolved.

Intermittent Network Issues for 1/7/22

Monday, January 10, 2022

CaTS is currently experiencing intermittent network connectivity issues, which could result in periods of slowness and brief service outages.

CaTS is aware of this issue and will notify the University once it has been resolved.

AT&T and Verizon Cellular Maintenance for January 2022

Thursday, December 23, 2021

During the month of January 2022, AT&T and Verizon will be performing routine maintenance to systems at the Dayton campus, causing sporadic signal outages inside of buildings and in the tunnels for cell phone users operating on these networks.  

This maintenance is being performed to further improve AT&T and Verizon cellular network coverage on the Dayton campus. If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.  

New Date: Network Outage Now Scheduled for 12/29

Friday, December 17, 2021

Update:

Due to a conflict with other University activities, CaTS has rescheduled the campus network upgrade for Wednesday, December 29 from 7 a.m. – 2 p.m.for both Dayton and Lake campuses. During this time, all network connectivity including internet access, VoIP phones, and all campus-based online services including WINGS Express as well as cloud-based services requiring Wright State authentication will be unavailable. The public wright.edu websites will continue to be available to off-campus users.

If you have any questions about this outage, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Resolved: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

Earlier issues with Lockdown Browser and other Pilot applications have been resolved.

If you are still experiencing issues, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Update: Pilot Services Currently Unavailable

Wednesday, December 8, 2021

At this time, Lockdown Browser and certain applications within Pilot may still be experiencing intermittent issues due to the Amazon Web Services (AWS) outage yesterday. These services are in the process of being restored, but users may still experience outages when attempting to access them.

CaTS will continue to update Campus regarding this issue. 

Pilot Services Currently Unavailable

Tuesday, December 7, 2021

CaTS has been made aware that Amazon Web Services (AWS) is currently experiencing issues, which may cause intermittent service outages with Lockdown Browser and other applications within Pilot. 

CaTS will notify Campus once this issue has been resolved. For status updates regarding this outage, visit https://support.respondus.com/support/

Email Access Restored and Microsoft Teams Update

Thursday, September 30, 2021

Earlier this morning, users were unable to log in to their Wright State email and other Office 365 services. This issue has been resolved. However, if you continue to experience problems accessing email or other Office 365 services, please call the Help Desk at 937-775-4827.
 
Additionally, for those individuals who use Microsoft Teams, a new feature has been added allowing your meeting participants to join by phone. You may receive an email from Microsoft with more information regarding this new service. 

If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Salesforce Upgrade for 10/5

Tuesday, September 28, 2021

We will be performing an upgrade to Salesforce on Tuesday, October 5. This will require Salesforce to be offline. The downtime will begin at 9:30 am and is expected to last for a maximum of 2 hours.

Services impacted include:

  • Admissions application portal
  • Event registration including campus tours and orientation
  • ReaderRx, application review
  • Salesforce (Reports, Dashboards, List Views)

If you have any questions, please contact the CaTS Help Desk at 937-775-4827.

Update: RAPS Now Available

Monday, September 27, 2021

Earlier issues with the Raider Academic Progress System (RAPS) have been resolved.

If you continue to experience issues accessing this service, contact the CaTS Help Desk at helpdesk@wright.edu.

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