Cisco Webex Best Practices
- Be consistent. Using the same video conferencing tool is a student-centered approach to instruction.
- Clarify the access procedures. Communicate technology and browser requirements to your students at the beginning of the term. Before a class is scheduled to meet, make sure the students know procedures and basic troubleshooting tips for joining the session.
- Web Browser tips: Completely close your browser before beginning a session, always use the most up-to-date version of your browser (preferably Chrome or FireFox) and limit open browser tabs to ones you are using for that session.
- Have a backup plan in case a live session gets interrupted, and participants cannot immediately get back into it. Create a plan for when things go wrong and communicate this plan including how you will notify them and where they are to go BEFORE class sessions begin. Microsoft (MS) Teams is the backup video conferencing tool for Webex. Setup at this link https://www.wright.edu/information-technology/microsoft-teams - try to setup before you need MS Teams.
- Provide students with information on where to get tech support if they have an issue. If you need Webex support, contact the CaTS Help Desk.
- Set clear expectations within your sessions. Do you want students to use profile pictures, have their webcams on, mute their mics, raise their hand before opening their mics, how you expect them to use the chat function, etc.?
- Breathe. Take a deep breath and contact the CaTS Help Desk if you need any assistance including questions, features and overviews of how Webex works. We’re here to help!
Contact Information
CaTS Help Desk
helpdesk@wright.edu
937-775-4827
