Campus Wireless Connectivity Issues
Currently, many users are experiencing connection issues when using the
campus wireless network. CaTS is aware of the situation and
are actively working to resolve this issue.
If this does not resolve the issue, please contact the CaTS Help Desk at
(937) 775-4827 during normal business hours.
Ordering Your Software Just Got Easier!
Ordering software for your personal computer just got easier! Instead of entering the Home Software Store through WINGS, you can now order software directly from the CaTS website. Here's how:
- Visit the Software Purchases page under the Services tab
- Click on the How to Order tab
- Log in with your campus "w" username and password
- Order your software!
Let us know how you feel about this new way to order software. You can find our contact information at the top of this page.
Recall for HP & Compaq Notebook Power Cords
Recently, HP announced a voluntary recall for HP and Compaq PC laptop power cords for products and accessories sold between September 2010 and June 2012. The AC power cords have the possibility of overheating, which could become a fire and burn hazard.
Please note that not all HP and Compaq notebooks and mini notebooks sold during this time period have an affected power cord. If you believe you have one of the affected power cords, please be sure to check the website listed below to see if your power cord qualifies for the recall.
The direct link to the HP Notebook Power Cord Replacement program is listed below:
If you have any questions about this, or would like further clarification, please check the website above, or contact the CaTS Help Desk by e-mail at firstname.lastname@example.org, or by phone (937) 775-4827 or 1-888-775-4827.
Update on Wright State App Availability
As many of you may know, the university recently experienced connection and usage issues with the new Wright State App. CaTS has made a performance enhancement to the app, and at this time, we feel the app is performing well enough for us to announce that it’s ready to use again.
We encourage you to leave feedback about the app. You can do so through the “Feedback” menu item on the app. You can also contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
For those unfamiliar with the app, you can find more information on the Wright State App website, located at http://www.wright.edu/wrightstateapp/.
Urgent: Payroll Theft Scam Alert
Recently, The Department of Homeland Security issued a bulletin concerning a Payroll Theft Scheme aimed at universities. Through email fraud campaigns, individuals working at a university are tricked into giving away their credentials. Once the perpetrators have the user’s credentials, they use that information to access self-service portals to change direct deposit information.
Currently, Wright State does not allow the editing of direct deposit information through our self-service portal, but banking information and W2’s are viewable. This information could be used to steal an individual’s identity. It’s important to be alert to any emails requesting your username and password. Please remember, Computing and Telecommunications Services (CaTS) will never ask you for your username or password.
If you think you may have fallen for this type of scam, please contact the CaTS Help Desk immediately at (937) 775-4827, or toll free at 1-888-775-4827.
To see the full bulletin from Homeland Security, see the link below:
Netflix Bandwidth Reduction for Main Campus
Due to significant network bandwidth issues, CaTS will be reducing the amount of bandwidth available for on-campus users to view Netflix content. This reduction will NOT affect the residence halls or electronic classrooms. This WILL affect usage on both the wired and wireless networks. For questions about this reduction, please contact the CaTS Help Desk at (937) 775-4827.
Wright State Mobile App Currently Unavailable
At this time, access to the Wright State App is currently unavailable due to high demand. CaTS is working to find a resolution to this issue and will notify the university when the app is available. Questions should be directed to the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.
Also be aware that the issues experienced earlier today with various Wright State websites and web applications have been resolved.
Website connectivity issues.
Please note: As of 9:15am, Monday August 25th, CaTS is aware that some Wright State websites and web applications are experiencing
connectivity issues. We are in contact with the vendor of the affected system and are working to resolve the problem as quickly as
possible. We apologize for the inconvenience.
Issues Resolved for Email through Outlook Web App
On Sunday, August 24, from approximately 2:00pm to 3:30pm, access to the Microsoft Outlook Web Application (web-based Email, Calendar, OneDrive) was unavailable. The problem has been corrected by Microsoft and as of 3:45pm, all issues have been resolved and services are now available. The desktop Outlook Email/Calendar application access was not affected.
Wright State App Now Available!
CaTS is excited to announce the recent release of the Wright State App, the university’s official app for smart devices! The app is now available for download on both iOS and Android devices. The Wright State App helps you stay connected to the university like never before. Access critical information about your courses and accounts as well as useful features—like campus news, maps and directories—directly from your phone or tablet. The Wright State App includes content for both the Dayton and Lake campuses, so you’ll always have the information you need right at your fingertips.
To learn more about the app, including download instructions and frequently asked questions, visit the Wright State App website, located at http://www.wright.edu/WrightStateApp.
For assistance with downloading, installing, or using the app, feel free to contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.