CaTS | Information Technology

Windows 10 v20H2 Upgrade Information

On this page:

About Windows 10 v20H2

Microsoft recently released Windows 10 version 20H2, which offers a set of features for select performance improvements and critical security updates.  This new release is critical to ensure ongoing support for the University’s Windows computers. 

Windows users: You will receive an email from CaTS when Windows 10 v20H2 is available for your University-owned machine. You can run this update via Software Center.

Mac users: This update does not impact your machine; no action is necessary.

CaTS will be initiating this upgrade to University Windows 10 computers through Microsoft Software Center. Beginning May 4th, the Windows 10 v 20H2 upgrade will become available.  You may be prompted to install this update by a pop-up in the bottom right of your computer screen, letting you know it is now available. Or, you may open Software Center and select Operating Systems to begin your upgrade. In most instances, the upgrade will take up to 60 minutes to complete and require you to reboot the computer.  If you do not run the update, during the months of June and July, your computer will be automatically updated and computer rebooted. This email will be resent to the last person that logged into that computer informing them of the automatic upgrade. 

If you have more questions about using Software Center, use the following website for instructions:

Users currently not on campus:

Those who are working remote or have a computer on-campus that they are not currently using will need to run this update once you have returned to campus. If the machine is turned off, it will need to be turned on. If the machine is on, the update will automatically run and the computer will be restarted.

If you are not returning to campus, remote upgrades will take longer and could experience issues that may only be resolved by returning the computer to campus. 

Available To

Faculty and staff with a University-owned Windows computer

Installing the Windows 10 v20H2 Update

Follow the steps below to manually begin the upgrade through Software Center. For assistance, or if you do not see the update available in your computer's Software Center, contact the CaTS Help Desk at 937-775-4827.

Important Notes:

  • If you are performing this update on a laptop, CaTS suggests plugging your laptop in to ensure your device doesn't shut down while the update is in progress.
  • If you are performing this update from an off-campus location, you will need to connect to the VPN before accessing Software Center to run the update.

Open Software Center from your computer's Start Menu. Once Software Center opens, click on Operating Systems on the lefthand sidebar.


Select Windows 10 20H2 Upgrade from the Operating Systems menu; click Install.


You will receive a prompt to begin the upgrade; click Install


Once you begin the install, a progress notification will appear in the lower right-hand side of your computer. You will also see the update running in Software Center.


As the upgrade runs, Software Center will close and the update will continue.


This upgrade requires a reboot, and your computer will automatically restart (your computer may restart several times). Once your computer restarts, the upgrade will continue. You will be required to restart your computer one more time upon completion.


When your computer restarts after the upgrade is complete, you should see the normal login screen. Hit Enter on your keyboard and type in your Campus 'w' username and password to log back into the machine. When logging in for the first time after completing the upgrade, some modifications will be applied to the user profile. 

Once your desktop loads, you have successfully completed the upgrade! 

If you have any questions or run into any issues during this process, please contact the CaTS Help Desk at 937-775-4827 or email

Ongoing Windows 10 Maintenance

Starting in July, CaTS will begin utilizing a weekly maintenance window to perform Windows 10 computer updates. This weekly maintenance will be performed on Tuesday morning from 3–6 a.m. Please keep in mind, some updates will force your computer to reboot.