On Saturday, June 26, our Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. Panopto expects up to 4 hours of downtime, with a target start time of 9:00 pm EDT.
During the downtime, we will not be able to access videos on our Panopto site and any attempts to upload from Panopto recording clients will result in a 'Server unable to connect' message.
Due to technical difficulties, the Salesforce upgrade scheduled for Wednesday, June 16 has been postponed.
CaTS will notify you via email once the new date has been confirmed with the vendor to perform this upgrade. If you have any questions, contact the CaTS Help Desk at 937-775-4827.
We will be performing an upgrade to Salesforce on Wednesday, June 16. This will require Salesforce to be offline. The downtime will begin at 9:30 am and is expected to last for a maximum of 2 hours.
Services impacted include:
If you have any questions, please contact the CaTS Help Desk at 937-775-4827.
CaTS will be performing Banner maintenance on Sunday, June 6, from 6 - 10 a.m. During this time, the following services will be unavailable:
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
Earlier issues with Office 365’s automatic email forwarding service have been resolved.
If you are still experiencing issues or have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
The CaTS Help Desk was recently notified by Microsoft of an issue with Office 365’s automatic email forwarding service. At this time, messages being forwarded from your Wright State email address to an external email address are being blocked and will not appear in your external email inbox. If you currently have email forwarding set up on your account, you will receive undeliverable error messages due to this issue. The original email will still be located in your Office 365 mailbox.
Microsoft is aware of this issue and is currently working on a solution. CaTS will notify the University once this issue has been resolved.
Faculty members teaching a class for the upcoming Fall 2021 Semester can now request classroom equipment training provided by CaTS. Most Dayton campus classrooms are now upgraded, video-equipped classrooms. You can view classroom details at https://www.wright.edu/registrar/scheduling/classroom-features-photos.
CaTS has developed online documentation to assist you with using the new classroom equipment, which can be found at https://www.wright.edu/information-technology/in-person-remote-video-learning-classrooms.
Do you need training on classroom equipment?
If you would like training on the use of any equipment available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea5131d620000263482e144b0d2. A CaTS training representative will contact you shortly thereafter.
For training on scheduling or managing your class using Webex or Collaborate Ultra, please contact the Center for Teaching and Learning (CTL) at 937-775-2885, or ctl@wright.edu.
Other questions?
For any other questions regarding your classroom, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
CaTS will be conducting emergency maintenance tomorrow, 5/20, from 6 – 7 a.m. During this time, WINGS Express and Banner Admin will be unavailable.
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
On Saturday, May 15, from midnight–7 a.m. CaTS will be updating software on network equipment that will cause intermittent network and VoIP outages in the following buildings:
If you have any questions about this maintenance, or experience any issues once this maintenance is complete, call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.
On Saturday, May 8th between 8 a.m - Noon, CaTS will be performing an upgrade to our VDI environment. You may experience intermittent connection issues when attempting to access your VDI during this time.
If you are attempting to connect to your VDI during this time, or are already logged in, you may be disconnected from your machine during this maintenance window.
If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
