CaTS | Information Technology

Turn Off Junk Email Filtering in Outlook and Outlook Web App (OWA)

CaTS continues to work on minimizing the amount of valid e-mail which is being sent to your "Junk E-Mail" folder. If this is a problem for you, this feature can be safely turned off so that all messages are delivered to your inbox. The university is continuing to use the Proofpoint antispam/antivirus services which accurately identifies and quarantines actual spam before it gets to the Microsoft mail servers.

The following procedures can be used to turn off Junk E-Mail filtering within RaiderMail. Note that if you use an email client other than Outlook Web App (OWA) or Microsoft Outlook, please use the instructions outlined below for "Outlook Web App (OWA)".

Outlook Web App (OWA)

1.Log in to Outlook Web App.
2.In the top right corner, click on Options then See All Options...
3.Click Block or Allow on the left side menu.
4.Choose the option for Don't move e-mail to my Junk E-Mail folder.
5.Click Save in the bottom right corner.

Outlook 2010

1.Open Outlook 2010.
2.Click the Home tab if not already selected.
3.In the Delete subgroup, click the Junk' drop down menu.
4.Choose Junk E-mail Options...
5.Choose the option for No Automatic Filtering.
6.Click OK.

Outlook 2011

1.Open Outlook 2011.
2.From the Home tab, select the Junk button.
3.Choose Junk E-mail Protection... from the drop down menu.
4.In the Junk E-mail Options window, the Level Tab is selected by default. Select the No Automatic Filtering radio button under this tab.
5.Click the OK button.