CaTS Blog

Introducing a New & Secure Wireless Network

Thursday, April 25, 2013

On Tuesday, April 30, CaTS will be turning on a new wireless network for both the Dunbar Library and the Student Union. This network, called “WSU-Secure”, provides a more secure wireless connection and will require you to log in with your campus username and password in order to use it. Please note that at this time “WSU-Secure” is not replacing the current “WSU Wireless” connection. The “WSU_EZ_Connect” network will also remain available. You can still use these wireless networks without logging in.

If you’d like to try “WSU-Secure”, follow the basic instructions below. If you need more in depth instructions, visit the Wireless Authentication page, located at:

Authentication Website

Windows Computers:
- Navigate to
- Download and run the software installer. This will configure WSU-Secure on your machine so that you can use the connection.

All other devices (Macs, phones, tablets, etc.):
- Connect to the “WSU-Secure” wireless network.
- If prompted regarding a certificate for, install the certificate.
- Enter your campus username and password for authentication.

For assistance or questions concerning the “WSU-Secure” wireless network, you can contact the Help Desk at (937) 775-4827, or send an email to

Elimination of Video Services in Classrooms

Monday, April 15, 2013

Beginning May 1, 2013 and continuing through September 1, CaTS will be eliminating the Cable Programming/Video service currently available in electronic classrooms and computer-based labs. All current rooms will have the cable tuners removed and new classroom will not have the tuners installed.

Currently, the best source for receiving video content in the classrooms is by way of the internet through websites and streaming video. If you need to view Wright State produced programming you may do so on the University’s PEG channel at Select the “Video on Demand” option. You may also view University content on the Communications and Marketing Newsroom page at

For questions concerning this change, contact the CaTS Help Desk at (937) 775-4827, or send an email to

Print a Message in Outlook Web App (OWA)

Saturday, April 13, 2013

If you would like to print an email message from within Outlook Web App, follow these steps.

  1. After logging in to Outlook Web App, double-click on the email message you want to print.
  2. On the top bar, near the middle, you'll see a printer icon.
  3. Click the icon to see a printable view of your email.
  4. Use the print dialog box that appears with the printable view to print your message.
  5. Note: If you don't double-click the message before trying to print, you will instead get a printout of the entire screen, including your folder list on the left and the menu bar at the top.

Tips & Tricks for Your Email & Calendar

Wednesday, April 10, 2013

Now that the university has been using RaiderMail for a few months, CaTS would like to pass along some tips and tricks to help you get the most out of the new system. We’ve created a website for these tips, and we’ll be adding information frequently. Here’s the link:

Here’s a few of the tips covered on the new website:
*Printing an email message in Outlook Web App (OWA)
*Turning off the Conversation view in Outlook and Outlook Web App (OWA)
*Junk E-mail Options

If you have any questions about the Tips and Tricks website, or, if you have ideas on anything to add to the website, let us know! You can contact the Help Desk at (937) 775-4827, or you can send an email to

Banner Admin Connectivity Issues for 4/8/13

Monday, April 8, 2013

Currently, some users are experiencing intermittent connection issues when using Banner Admin. CaTS is aware of this situation and is working with the software vendor on a resolution. Later this evening, we will be restarting the Banner Admin service in hopes of restoring full connectivity. CaTS will notify the university when the system is fully operational.

Best Practices

Friday, April 5, 2013

CaTS has created a best practices page for your WSU email and calendar. This page will give you our recommendations on what to do with meeting requests, calendar items, calendar permissions and more. You can view this website by clicking on the link below:

Best Practices for Your Email & Calendar

Calendar Permissions: Letting Others See Your Calendar

Thursday, April 4, 2013

If you would like others to see your calendar, CaTS recommends that you set permissions for those users instead of using the "Share Your Calendar" option available in Outlook and Outlook Web App (OWA). Using the "Share Your Calendar" feature will cause unexpected permissions changes to any that you have already set.

To learn more about the proper way to set permissions, along with a description of permission levels, see the Microsoft Outlook 2010 Calendar Permissions website for Outlook 2010 on Windows. For Outlook 2011 on the Mac, see the Microsoft Outlook 2011 Calendar Permissions website.

Best Practices for Calendar Permissions

After setting calendar permissions for someone to view your calendar, you should always let them know via email or phone that you have set those permissions for them. That person will then need to open your calendar using the instructions outlined on the following pages:
Viewing Another User's Calendar in Outlook 2010 for Windows
Viewing Another User's Calendar in Outlook 2011 for Macintosh

Turn Off Junk Email Filtering in Outlook and Outlook Web App (OWA)

Thursday, April 4, 2013

CaTS continues to work on minimizing the amount of valid e-mail which is being sent to your "Junk E-Mail" folder. If this is a problem for you, this feature can be safely turned off so that all messages are delivered to your inbox. The university is continuing to use the Proofpoint antispam/antivirus services which accurately identifies and quarantines actual spam before it gets to the Microsoft mail servers.

The following procedures can be used to turn off Junk E-Mail filtering within RaiderMail. Note that if you use an email client other than Outlook Web App (OWA) or Microsoft Outlook, please use the instructions outlined below for "Outlook Web App (OWA)".

Outlook Web App (OWA)

1.Log in to Outlook Web App.
2.In the top right corner, click on Options then See All Options...
3.Click Block or Allow on the left side menu.
4.Choose the option for Don't move e-mail to my Junk E-Mail folder.
5.Click Save in the bottom right corner.

Outlook 2010

1.Open Outlook 2010.
2.Click the Home tab if not already selected.
3.In the Delete subgroup, click the Junk' drop down menu.
4.Choose Junk E-mail Options...
5.Choose the option for No Automatic Filtering.
6.Click OK.

Outlook 2011

1.Open Outlook 2011.
2.From the Home tab, select the Junk button.
3.Choose Junk E-mail Protection... from the drop down menu.
4.In the Junk E-mail Options window, the Level Tab is selected by default. Select the No Automatic Filtering radio button under this tab.
5.Click the OK button.

Your Security Questions

Thursday, April 4, 2013
CaTS recommends that you setup a security question for your RaiderMail account. This will allow to more easily access your account if you forget your password. Here's how to do so.

1.Log in to Outlook Web App.
2.In the top right corner, click on Options then See All Options...
3.On the left side menu, click on Account.
4.On the right, click on Change your password. A new window will appear.
5.Under the Password and security info section, click the link for Edit security info.
6.Under the Security question area, create your security question.
7.Click the Save button.

Best Practices for Security Questions

When setting up your security questions in Outlook Web App, you should also add a phone number and alternate email address (accessible from the security info page). These options will also aid in retrieving a forgotten password.

Turn Off the Conversation View

Thursday, April 4, 2013

In both Outlook Web App and the Outlook email program, conversation view is the complete chain of email messages from the first message through all responses. This has also been referred to as a thread. Some our our clients have called the Help Desk to tell us they have missing messages. Usually, this is because Conversation View is turned on, which groups all replies to a message together. If you don't like the conversation view, you can turn it off so that all messages are displayed separately. Here's how to do so for Outlook Web App , Outlook 2010, and Outlook 2011.

Outlook Web App (OWA)

1.After logging in to Outlook Web App, look for the View drop-down menu, located just above the list of your emails.
2.Click View, then look for the Group by Conversations section.
3.Uncheck the option for Use Conversations. This will disable conversation view for the folder you are currently viewing.
4.You must perform these steps for each email folder you have.

Outlook 2010

1.Open Outlook 2010.
2.Click the View tab.
3.In the Conversations subgroup, uncheck the box for Show as Conversations.
4.Choose whether to turn it off for all folders, or just the folder that you are currently using.

Outlook 2011

1.Open Outlook 2011.
2.Click Organize.
3.Click on the Conversation icon. This button is a toggle, so clicking it once will DISABLE conversations since they are enabled by default