CaTS Blog

Attention Tech Coordinators & System Admins: Network Outage Info

Thursday, January 23, 2014

On Sunday, January 26, from 6:00-7:30am, CaTS will be conducting emergency maintenance on our firewall cluster. There will be a brief network outage during this time. If you are responsible for any systems and/or applications that utilize the network, please check that they are functioning properly after 7am.

If you have problems after the 7am time period, please contact Mike Natale at (937) 775-3910.

CaTS Emergency System Maintenance for 1/26/14

Thursday, January 23, 2014

CaTS will be conducting emergency system maintenance during the dates and times listed below:

Date: Sunday, January 26
Time: 6:00am – 7:30am


During these maintenance times, you may experience problems when trying to access network resources. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

This list is maintained by Computing and Telecommunications Services.

Reminder: WSU Email Service Changes

Tuesday, January 21, 2014

This message is being sent to you because your account has been identified as one which is still accessing "mail.wright.edu" for outgoing email. This could be due to email client settings which have not been updated to use the new RaiderMail service, including settings on mobile or tablet type devices, or by going to the “mail.wright.edu”
website to access address books.

Please note that beginning January 23, 2014, you will not be able to use the services associated with “mail.wright.edu”, including sending messages or using the “mail.wright.edu” website. To continue sending messages or using any address books you may have saved, you must change your settings to those used by the RaiderMail system.

For information on updating your email client settings, please refer to the “Setup Instructions” section of the RaiderMail Help and Documentation website. This page includes settings for Windows, Macintosh, and mobile device email clients.  In particular, you must update the client settings for the "Outgoing" or "SMTP Server" settings to use the new RaiderMail system.

RaiderMail Help and Documentation website:
https://support.wright.edu/raidermail

If you have questions about this change, or you would like further assistance, please contact the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827.
 

Urgent: Phishing Scam Notice for 1/15/14

Wednesday, January 15, 2014

Attention WSU Faculty, Staff, and Students:

This morning, the CaTS Help Desk has received several calls regarding a new phishing email that seems to come from us (CaTS Help Desk) telling the user that a virus has been detected within their email folders, and that they should upgrade to a new version of their antivirus software.
The email then asks the user to reply with their name and login information. Please be aware that this message is a scam and is NOT BEING SENT BY CaTS. If you reply, your information will be sent to an email address of the scammer, not to the CaTS Help Desk. You should delete this message immediately.

Be aware that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, WSU, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.

If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.

This list is maintained by Computing and Telecommunications Services.

WSU Lake Campus Phone Issues

Tuesday, January 14, 2014

Wright State University's Lake Campus is still experiencing technical difficulties with voice mail, long-distance calls, and direct calls to the Dayton Campus. It has been determined that the source of the issue is with an external service provider, and the Lake Campus is in need of a service visit from that provider to fix the issue. Please continue to contact individuals via email or by calling the Lake Campus main line at 419-586-0300, where messages can be relayed by the attendant.

This list is maintained by Computing and Telecommunications Services.

WSU Network Now Fully Operational

Friday, January 10, 2014

As of 9:00pm tonight, the Wright State University network is now fully operational. This includes wireless and Internet connectivity, and access to all WSU systems and services. CaTS appreciates your patience while we dealt with these network issues. Should you have further questions, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

Some Network Connectivity Restored

Friday, January 10, 2014

CaTS has been able to partially restore Internet connectivity the WSU campus. Some services, including wireless and access to some on-campus web services, may still be experiencing issues.

CaTS is continuing to work with our vendors to resolve this situation. We appreciate your patience and apologize for any inconvenience this may have caused.

Questions can be directed to the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

Current Issues with WSU Network

Friday, January 10, 2014

Currently, the Wright State University network is experiencing a complete outage of our wireless network. Along with this, access to non-WSU websites from within our wired network is also unavailable. For example, you would not be able to visit Google's website from your computer located on campus.

CaTS will notify the university when these networks are available. For questions, please contact the CaTS Help Desk at (937) 775-4827.
 

CaTS System Maintenance for 1/9/14

Wednesday, January 8, 2014

CaTS will be conducting system maintenance during the date and time listed below:

Date: Thursday, January 9, 2014
Time: 8:00pm – Midnight

During this maintenance time, you may experience problems when trying to access network resources, specifically the network storage drives, such as (H:), (K:), and (R:) drives. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

This list is maintained by Computing and Telecommunications Services.

Single Sign on to Pilot Now Available in WINGS

Wednesday, January 8, 2014

The ability to connect directly to Pilot from within WINGS has been re-enabled. This allows you to access Pilot from the WINGS “Academics”
tab without logging in a second time. This feature was previously disabled. If you encounter problems with accessing Pilot from within WINGS, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

This list is maintained by Computing and Telecommunications Services.

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