CaTS Blog

University RaiderMail Update

Tuesday, November 13, 2012

In the wake of the ongoing RaiderMail transition, some faculty and staff have reported situations where emails have not been delivered but no “undeliverable” or “bounce” notice has been returned to the sender. CaTS is trying to identify and investigate all such reports. In the meantime, we need to make sure that all emails, especially student emails to faculty and vice versa, are being followed up on. Here are some suggestions.

- If a student claims to have sent an email you did not receive, he or she should be able to provide evidence by showing you the sent mail record. At this time, emails all appear to be properly recorded in the sent mail folder even if they are “undeliverable” or “bounced”.

- Encourage students to send delivery and read confirmation when they send their work to a faculty member. The faculty would then just have to acknowledge the read receipt.

If you are forwarding your RaiderMail to another email provider (e.g. Gmail) and you are using that provider as your primary email account, make sure that your “From” address is that of the provider (e.g. john.smith@gmail.com). If you attempt to use your "@wright.edu" address as your "From" address with the external provider you will not receive non-delivery reports or bounce messages since the provider will discard them. Additionally, attempting to use a "@wright.edu" address with an external provider may increase the chances that your message will be classified as spam to other external domains.

Finally, help CaTS understand what may be going on by reporting all instances where emails may have been lost. If anything like this has happened to you, please contact the CaTS Help Desk at x4827.

University RaiderMail Update-November 9, 2012

Friday, November 9, 2012

Over the past few months, CaTS has been in the process of migrating all university email clients to the new RaiderMail Email system (which is built on Microsoft's Live@edu service). All student accounts have been successfully migrated and all faculty and staff accounts will be migrated by the end of the 2012 calendar year. To date the new services have received very positive feedback from the university community in regards to the improved web interface, messaging/calendaring functionality, email storage space, mobile device support and a number of other new features.

With the adoption of any new enterprise wide service it is safe to assume there will be some minor issues integrating the new services into the university environment. CaTS is making every attempt to identify and quickly resolve issues related to the new RaiderMail services. You can assist with this process by contacting the CaTS Help Desk and reporting any problems that you may encounter with the new services.

As documented in the initial RaiderMail welcome email we are continuing to ask clients to periodically check their new "Junk Email" folder for any messages which may be misclassified as spam. CaTS is continuing work to resolve any problems related to the misclassification of messages. This feature can be disabled through the RaiderMail Online web interface (available via the Email/Calendar icon in WINGS) by clicking on “Options…See All Options…Block or Allow”, then selecting the option for “Don’t move e-mail to my Junk Folder”. Note: if you are using the Outlook desktop client you will still need to check for messages in your Junk Email folder.

For clients who forward their RaiderMail to external email accounts such as Gmail or Yahoo!, and who also send email messages via RaiderMail, please refer to the following link for known issues with this configuration.

https://support.wright.edu/raidermail/index.php?title=Known_Issues

CaTS is continuing to work towards making RaiderMail a very successful service and would like to thank those who have provided feedback on the new services.

To report any outstanding problems, or if you would like to request additional information, please contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

Urgent: Phishing Scam Notice

Tuesday, October 30, 2012

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that to prevent phishing on their account, they need to click on the link in the email.

This scam message could have a subject line with the words "Faculty/Staff" and might have a signature line indicating it's from a WSU employee in the Help Desk.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your login information. If you do, your campus account could be used by spammers to send spam email or steal your personal information.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.
 

Parallels 8 for Mac Now Available From CaTS

Wednesday, September 26, 2012

CaTS now has Parallels 8 licensing available for university-owned Macintosh computers. New licenses are $50 and upgrades from an older version are $38. Our records indicate that you purchased a license for Paralles 6 or 7 several years ago. If you would like to upgrade to the newer, much faster version, you can do so through CaTS at a discounted price.

Please note: Parallels 8 requires MacOS X 10.6 or greater. Version 8 is not supported on MacOS X 10.5 or prior.

For more information about software available through CaTS, and instructions on how to order, please visit:

Software Store
 

CaTS News: Application of Security Updates to Third-Party Software

Wednesday, September 26, 2012

Beginning October 2, 2012, CaTS will begin applying security updates to third-party programs installed on WSU Windows workstations. These third-party applications include the following: Adobe Reader, Adobe Shockwave Player, Adobe Flash Player, Apple QuickTime, Mozilla Firefox, Microsoft Windows, and Microsoft Office. These updates will be applied automatically through Windows Update Services.

Previously, CaTS only provided updates to the Microsoft Windows operating system, while third-party updates were the responsibility of the user. Using Windows Update Services to deliver these updates will help reduce malicious activity on WSU workstation and will provide the university with a more secure and stable computing environment.

Also on October 2, CaTS will begin to upgrade all WSU workstations from Microsoft Forefront Endpoint Protection 2010 to Microsoft Forefront Endpoint Protection 2012.

If you have any questions concerning these changes, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
 

Official Notice from CaTS Concerning Phishing Scam-September 14, 2012

Friday, September 14, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

WSU E-mail Service Changes

Wednesday, September 12, 2012

This message is being sent to you because your account has been identified as one which is still accessing "mail.wright.edu" for outgoing e-mail. This could be due to e-mail client settings which have not been updated to use the new RaiderMail service, including settings on mobile or tablet type devices.

Please note that beginning September 12, Wright State University students who have been migrated to the new RaiderMail system will no longer have access to send outgoing e-mail using Wright State's old e-mail services. Students will continue to have access to their old messages through the "mail.wright.edu" and "webmail.wright.edu" websites until these services are no longer available.

For information on updating your e-mail client settings, please refer to the “Setup Instructions” section of the RaiderMail Help and Documentation website. This page includes settings for Windows, Macintosh, and Mobile device e-mail clients. In particular, you must update the client settings for the "Outgoing" or "SMTP Server" settings to use the new RaiderMail system.

RaiderMail Help and Documentation website:
https://support.wright.edu/raidermail

If you feel there is an ongoing need to continue using the old e-mail services for submitting outgoing e-mail, please contact the CaTS Help Desk at helpdesk@wright.edu or by calling (937) 775-4827.

Electronic Classroom Equipment Training

Friday, September 7, 2012

CaTS will be providing training on Electronic Classroom equipment on September 17, 2012. There will be two training sessions. The morning session will run from 9 a.m. – 10 a.m and the afternoon session will run from 1 p.m. – 2 pm. Both classes will be held in 076 University Hall.

We welcome all faculty that want to learn more about the classroom equipment. CaTS Technicians will be introducing the equipment, offering simple troubleshooting solutions, and answering any questions you may have. Please join us.

If you have any questions, please contact Debbie Whisler at (937) 775-4066.

Campus Wireless Connectivity Issues 2012-08-30

Thursday, August 30, 2012

Many users are experiencing sporadic issues with wireless connectivity on campus. CaTS has determined that the cause of this problem is a known issue with the Android operating system, in which the Android device can disrupt wireless service for other devices on the same network. A temporary workaround for this issue has been established.

CaTS is asking all campus users with Android devices to visit the following website and perform the listed steps to help alleviate campus-wide issues. Assistance will be available through the CaTS Help Desk if needed.

http://www.wright.edu/cats/wireless/android_workaround.pdf

Official Notice from CaTS Concerning Phishing Scam-August 30, 2012

Thursday, August 30, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

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