CaTS Blog

Campus Phone Outage for 1/21/13

Thursday, January 17, 2013

On Monday, January 21, 2013, CaTS will be conducting system maintenance and upgrades on the main campus telephone system between the hours of 7:00am and 9:00am. During this time, all land-line telephone service (including emergency telephones) will be unavailable. Cellular phone service will still be available.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to

Official Notice from CaTS Concerning Phishing Scam

Friday, December 28, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota because it has been exceeded, DO NOT click on the link or reply to the message. The message may even state that your mail will be deleted from the server. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

CaTS Network Maintenance for 12/26 - 12/31

Thursday, December 20, 2012

CaTS will be conducting network maintenance in Allyn Hall over the upcoming winter break. From December 26 to December 31, the following areas in Allyn Hall will have no network connectivity (wired and wireless):

- Floors 1-4 (all rooms and offices, and open seating areas, including the Hangar)

During this time period, wired & wireless network connectivity will still be available in the basement of Allyn Hall. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827.

On Campus Printer Issues

Thursday, December 20, 2012

On Thursday, December 20, some users on campus began experiencing issues when printing to certain network printers. If are trying to print to a network printer on campus and receive a box asking if you “trust this printer”, please click the “Install driver” button. This will allow you to continue printing to that printer. An screenshot of this box can be viewed at the link shown below:

If you continue to have any difficulties with printing, please contact the CaTS Help Desk at (937) 775-4827.

CaTS News: Changes to Instructor Station Computers

Friday, December 14, 2012

Recently, CaTS has been working to improve the performance of instructor station computers located in the electronic classrooms. Beginning in the spring semester, CaTS will remove the firewall authentication process from these computers. Firewall authentication currently happens when the Internet Explorer window opens to the website after the initial computer login.

This change will accomplish two things. First, it will eliminate the requirement for faculty to log in a second time in order to access the internet. The initial computer log in will be the only one needed. Secondly, the time needed to startup the computer and have it available for class is reduced.

If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

Wright1 Card System Maintenance for 12/17 - 12/18

Wednesday, December 12, 2012

CaTS will be conducting system maintenance to the Wright1 Card system on Monday, December 17, and Tuesday, December 18. Maintenance will begin at approximately 12 noon on Monday and should conclude by 12 noon on Tuesday. During this time, the following Wright1 Card system services will be unavailable:

- Card usage at campus vending machines
- Wright1 Card deposit stations
- Wright1 Card deposits from within WINGS
- The Wright1 Card office will close at 1pm on Monday, December 17

CaTS will notify the university once the Wright1 Card system is operational. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

RaiderMail Update - Mac Mail Setup Information

Thursday, December 6, 2012

Please note: this message only applies to users running the Mac Mail email client on their Macintosh computer. If this is not you, please disregard this message.

Recently, some Mac Mail users have experienced problems with the Microsoft Exchange setup used to access their RaiderMail email. To create a more reliable connection to RaiderMail, CaTS is recommending that all Mac Mail users configure their client to use an IMAP connection.

If you are a Mac Mail user, please follow the instructions located at the following website to ensure that your client is setup as an IMAP connection.

If you have any questions concerning this information, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

CaTS System Maintenance for 12/9/12

Tuesday, December 4, 2012

CaTS will be conducting system maintenance during our regularly scheduled maintenance window on Sunday, December 9, from 6:00 – 8:00 a.m. During this time access to the following services will be unavailable:

* WINGS Express
* Banner Admin
* TK20
* Cognos/ODS
* Parking Services
* Wright1 Card Services
* WrightBuy
* Software & Music Sales
* Banner Related Services

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

RaiderMail Update - Spam Filtering

Tuesday, December 4, 2012

Wright State University has been successfully using the Proofpoint anti-spam/antivirus software for the past four years. During the transition to RaiderMail we opted to continue using our existing Proofpoint services in addition to the anti-spam filter from Microsoft that is available with RaiderMail.

We are currently evaluating whether we should continue using the Microsoft anti-spam software due to concerns with its configuration options. After all accounts have been migrated to RaiderMail, which should occur before the end of the year, we will make a recommendation regarding the continued use of the Microsoft anti-spam software. Until that decision is made we urge you to monitor your RaiderMail Junk E-Mail folder for misfiled messages. If you would like to turn off the junk e-mail filtering, see the link below. We also recommend that you review the daily End-User Digest email generated from Proofpoint for messages that Proofpoint has marked as spam.

Disable Junk E-Mail Filtering in RaiderMail:

Documentation on Proofpoint can be found at:
Antispam Website

To login to Proofpoint to change settings and view quarantined messages go to:

As a reminder, there is documentation available for RaiderMail at the following website: Two new sections that you might find useful have been added to this website: “Known Issues” and “Microsoft Notifications”.

Reminder: Classroom VHS Players Being Phased Out

Thursday, November 29, 2012

CaTS wants to remind you that as of June 1, 2012, any electronic classroom that is renovated will have the VHS/DVD Combo player removed. In its place a Blu-Ray/DVD player will be installed. In addition, any new electronic classrooms being built will have only the Blu-Ray/DVD player installed. If you would like to read the original announcement concerning this project, which includes more detailed information than this reminder, please see the following document:

Several electronic classrooms (listed below) were upgraded or built throughout the previous summer quarter. These rooms no longer have VHS capability. We encourage faculty members to begin t ransitioning their VHS media to a digital format as soon as possible. If you have any questions or concerns, please contact the CaTS Help Desk at x4827.

*Classrooms that do not have VHS players*

Medical Sciences Building – room 120
Millett Hall – room 497
Rike Hall – rooms 016, 018, 020, 033, 036, 041, 044, 147, 054, 058, 060, 072, 154, 157, 158, 160, 161, 163, 166
Russ Center – rooms 144, 146, 148,150, 152c (Scale-Up Room), 153, 154
University Hall – rooms 009, 084, 086, 267