CaTS Blog

Upcoming Network and Service Outages

Friday, December 14, 2018

Over the next several weeks, CaTS will be performing maintenance causing both network and service outages. The Student Union and University Hall outages are to upgrade aging network equipment, and the sporadic outages are due to localized power outages in CaTS Telecom/Networking closets to support the Verizon cellular project.

Network Outages

On the following dates, sporadic network outages will occur in the specified locations:

Date: Thursday, December 27
Locations: Creative Arts Center and Fawcett Hall

Date: Friday, December 28
Locations: Rike Hall, Student Success Center, Medical Sciences, and Hamilton Hall

Date: Saturday, January 5
Locations: Student Union (entire building, 7 a.m. - 4 p.m.), University Hall (entire building, 7 a.m. - 4 p.m.), and Russ Engineering Center

Service Outages

On Saturday, January 5 from 7 a.m. - Noon, CaTS will be performing server migrations to upgrade the data storage. During this time all access to voicemail and all on-campus printing through Pharos and PrintWright will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu
 

Personal Adobe Creative Cloud Contract Information

Monday, December 3, 2018

Recently CaTS provided information on how to purchase Adobe Creative Cloud for personal computers. CaTS is aware that some members of the University are currently in a $20/month year long subscription with Adobe. Below are instructions on how to waive the early termination fee (normally 50% of the remaining contract value). In order to waive this fee, you will need to contact Adobe customer support via email with some of your account information. 

How do I cancel an existing account?

Per Adobe's standard terms, individuals are only eligible for a full refund if cancellation is within fourteen days of purchase. Individual Creative Cloud customers billed on a monthly plan who are switching to Wright State's enterprise coverage are eligible for a waived early termination fee, normally 50% of the remaining contract value. In order to waive this fee, you will need to contact Adobe customer support via email.

How do I transfer/migrate files from one account to another?

Follow this step-by-step guide to use Adobe Creative Cloud to migrate, or transfer, assets. 

What information do I need to include in the email to Adobe?

Send the email below to ecs@adobe.com with the subject line Cancel STE Individual Subscription to Move to New ETLA Enterprise Subscription.

________________________________________

Good Afternoon,

I have a STE individual subscription for Creative Cloud. My University has entered into a new Enterprise agreement (DR2081484) and per University requirements, I am moving to the enterprise software. Per our Adobe Account Manager, Katie Pierce, please cancel the STE subscription without penalty and refund the charges since I have moved to the ETLA.

My STE individual account ID is: [most likely your Wright State email address]
My ETLA enterprise ID is: [your Wright State email address]

If you have questions, you can reach me at [your email] or [your phone number].

Thank you,

[your name]

________________________________________

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Faculty: Spring Classroom Technology Needs

Thursday, November 29, 2018

As Spring Semester approaches, please take a few moments to review the information below and let CaTS know your equipment, software, and training requirements.

Do you need training on classroom equipment?

If you would like training on the use of any technology available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request. A CaTS training representative will contact you shortly thereafter. 

If you plan to use NetSupport School, Apple TV, or Panopto lecture capture, the Center for Teaching and Learning (CTL) can provide training on how to effectively incorporate these services into your course. The CTL also provides NetSupport School and teaching untethered workshops throughout the academic year. For a list of workshops and training videos, visit the CTL website.

Are you teaching an IVDL course?

If you plan to use our Interactive Video Distance Learning (IVDL) classrooms to simultaneously teach a class to students on both Dayton Campus and Lake Campus, CaTS recommends you attend a brief training session on using this technology. To schedule a session, fill out the Classroom Training request

Do you need specialized classroom equipment?

If you need specialized equipment delivered to your classroom, please schedule this in advance by calling the CaTS Help Desk at (937) 775-4827. To make sure your preferences are saved for Spring Semester, please make your equipment request by December 15th.

Do you need specific software for your classroom?

As a reminder, if you need specialized software installed in your classroom for Spring Semester, submit your request to us by November 30th to ensure your classroom is ready for the semester.

Visit the following website to see a list of software already installed on classroom computers here. If the software you require is not listed, send a request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

Other questions?

For any other questions regarding your classroom, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Adobe Creative Cloud and OnTheHub Updates

Tuesday, November 20, 2018

CaTS is excited to announce an agreement has been reached regarding personal Adobe Creative Cloud software purchases through our online software store, OnTheHub. Below is important information regarding accessing OnTheHub and Adobe Creative Cloud purchases.

Accessing OnTheHub

OnTheHub has been integrated with our Single Sign On service and no longer requires a separate account. To log in:

  1. Visit wright.onthehub.com
  2. Log in with your campus 'w' username and password

Important Notes:

  • All purchases will be transferred to your new account once this change has been made. For more information about OnTheHub, visit our Personal Purchases page. 
  • Some users may have both a Student and Faculty/Staff role in OnTheHub. If you are a faculty or staff member and also see the Student tab at the top of the page, make sure the Faculty/Staff tab is selected before purchasing any software.

Faculty/Staff

Adobe Creative Cloud Purchases for Students, Faculty, and Staff

Adobe Creative Cloud is now available to purchase for personal use by all active Wright State students, faculty, and staff. An annual subscription to Creative Cloud can be purchased through OnTheHub at a discounted rate for personal and home use.

Retirees, Emeritus Faculty and former employees are now eligible for software purchases through OnTheHub. Additionally, College Credit Plus students are not eligible to purchase Adobe Creative Cloud, however other software through OnTheHub is available to them.

Important Note: CaTS is aware that some faculty, staff, and students are in a contract subscription with Adobe for Adobe Creative Cloud programs at $20/month. CaTS is working with Adobe to allow anyone currently in that contract to cancel and subscribe to Adobe Creative Cloud with the updated pricing available through OnTheHub.

Purchasing and Installing Adobe Creative Cloud

  1. Log in to wright.onthehub.com with your campus 'w' username and password
  2. Search and select Adobe Creative Cloud
  3. Review the price and select Add to Cart
  4. Review your Shopping Cart and select Check Out
  5. You will be directed to a page that gives you details about your Adobe subscription, including the email address you will use to sign in to Adobe, and the date your subscription is good until. Click Install.
  6. Open the download file and click Sign In. Select Enterprise ID if prompted. Enter your Wright State email address; you will then be redirected back to the Wright State log in screen. Enter your campus 'w' username and password.
  7. Follow the steps to finish the installation process for Adobe Creative Cloud

Adobe Creative Cloud Work Purposes vs Home Use Purposes

Software purchased via OnTheHub is for personal/home use only. Wright State faculty and staff can install Adobe Creative Cloud on university-owned machines for free through Software Center (Windows PCs) and Casper (Mac OS). 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Classroom Software for Spring 2019

Thursday, November 15, 2018

CaTS will soon be preparing our electronic classrooms for the 2019 Spring Semester. If you need specialized software installed in your classroom for Spring Semester, we need your request submitted to us no later than November 30th, 2018.

Visit the following website to see a list of software already installed on classroom computers:
https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-application-list.pdf

If the software you require is not listed, send a request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in

If you have any questions, call the Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Verizon Construction for 11/17/18

Thursday, November 15, 2018

On Saturday, November 17 from 7 a.m. – 7 p.m., Verizon technicians will be on the Dayton Campus to begin construction of the rooftop antenna system in order to improve signal in Wright State’s hallways and tunnels. These systems are being provided by Verizon at no cost to the University.

During this time, all exterior foot traffic between Fawcett Hall and Oelman Hall will be restricted due to heavy-duty construction equipment being on campus; tunnel access will still be available. All construction equipment will be stored in lot 11, outside Millett Hall.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Two-Factor Authentication Service Available Now!

Thursday, November 8, 2018
Duo Mobile

CaTS now offers a two-factor authentication service to increase security of your Wright State account!

As of March 5th, 2018 you now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this servicem you will be prompted to confirm your login when accessing services like WINGS, Office 365, ServiceNow, and more. All hardwired office machines and classroom instructor stations will not require two-factor authentication into most services.

What is Two-Factor Authentication?

Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (cell/smart phone, key fob, landline phone). View an instruction video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

  • Individuals utilizing two-factor authentication will have their campus 'w' password set to never expire
  • Provides increased online security
  • Provides increased security for your Wright State accounts

For more information regarding two-factor authentication, visit wright.edu/2fa. If you have questions about signing up for this service, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Russ Engineering Center and Joshi Center Network Outages

Thursday, November 8, 2018

On Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in Russ Engineering Center and parts of Joshi Research Center. During this time all network connectivity in these buildings and the computer lab in 320 Oelman Hall will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
 

CaTS Customer Satisfaction Survey Results

Monday, November 5, 2018
Survey Results

Thank you to everyone who participated in the CaTS 2018 Satisfaction Survey conducted in the Spring Semester. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. 

You can view the full results of the survey here:
2018 CaTS Customer Satisfaction Survey Results

Survey Statistics

  • Surveys Completed: 839
  • Overall Customer Satisfaction rose from 85% in 2017 to 89% in 2018 
  • Overall Customer Satisfaction among faculty and staff rose from 95% in 2017 to 97% in 2018 
  • Customer Satisfaction among students rose from 63% in 2017 to 79% in 2018 

Survey Themes

Several themes were identified from this year’s survey responses: 

  1. Theme: Concerns Regarding the Limited Help Desk Hours  
    Action Taken: Based upon data collected last year before the change to the Help Desk hours of operation (more information can be viewed at http://www.wright.edu/information-technology/blog/article/cats-help-desk-hours-to-change), 95% of all Help Desk calls were made during the current Help Desk hours. Before the change went into effect, CaTS Data Center staff were trained to reset PINs, passwords, and create tickets after hours for the Help Desk to review. Additionally, full-time staff members and student workers are here until classes are complete during the week to assist with evening classroom calls. Active faculty, staff, and students can also utilize the new self-service portal in ServiceNow to submit both incidents and requests 24 hours a day without having to contact the Help Desk directly. CaTS is constantly evaluating metrics and our customer’s needs, and will make changes going forward if necessary. 
  2. Theme: Improve Wireless Connectivity
    Action Taken: CaTS is continuously looking for ways to improve wireless connectivity throughout campus. A wireless survey was sent out to students to help address common issues within our wireless environment. Based on the survey, CaTS made significant wireless changes. These changes included wireless improvements throughout the classrooms, tunnels, and the Dunbar Library. CaTS has removed multiple rogue wireless devices connected to our network that can prevent a reliable wireless connection. CaTS has also addressed wireless speeds by implementing plans to add additional wireless access points. In addition to these improvements, CaTS received capital funding which will allow us to perform large-scale wireless upgrades throughout the Dayton Campus. These changes are currently set to take place after the holidays. Our wireless usage has grown exponentially throughout the years, and as a result, CaTS will continue to strive to keep pace with the growing wireless demand. 
  3. Theme: Banner 9 Admin and Windows 10 Training
    Action Taken: General Banner 9 Admin and Windows 10 training began being offered earlier this year, and covered general navigation and the new look and feel of both systems. As these services become more utilized (I.e. Banner 8 Admin no longer being available, upgrading to Windows 10 in departmental offices), additional workshops will be available. One-on-one and group training session requests for these services can be submitted to cats-training@wright.edu. We are happy to schedule training sessions with you to fit your needs. 
  4. Theme: Notification of Phishing Scams
    Action Taken: Wright State has been the target of a variety of phishing scams over the past year. In order to better address these scams, CaTS recently restructured the Help Desk to include staff in charge of sending out communications, to more accurately and quickly notify campus of these scams. Our Help Desk has also developed an email to be sent out at the beginning of Fall, Spring, and Summer semesters to inform you of the best way to protect yourself against phishing attacks, in an effort to increase awareness of what to look for when you receive a suspicious email.

Thank you again for your feedback on this year's survey. 

Brehm Laboratory and Russ Engineering Center Network Outages

Wednesday, October 31, 2018

On Tuesday, November 6, from 6-7:30 a.m., CaTS will be replacing networking equipment in Brehm Laboratory. During this time all network connectivity will be unavailable in the building.

Additionally on Monday, November 12, from 7 a.m. - 4 p.m., CaTS will be replacing networking equipment in the Russ Engineering Center. During this time all network connectivity will be unavailable in the building, and the computer lab in 320 Oelman Hall. 

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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