CaTS Blog

Transmitting Sensitive Data

Wednesday, July 5, 2017

Documents containing sensitive data should not be scanned to email on Wright State University printers or copiers. Email is not considered a safe method to transfer sensitive data containing information like social security numbers or credit card information.

DO NOT send sensitive information via scanned documents through email.

  • Sensitive information could include student, faculty, and staff UID information, grades, credit card numbers, Social Security numbers, passport information, etc.
  • Your personal information sent through email to HR, Payroll, or other departments on campus
  • Email is not a secure method of sending or storing sensitive information

DO use File Locker as an alternative.

  • Download the document you need to submit to your H:// drive
  • Fill out the document and save changes
  • Login to filelocker.wright.edu using your campus username and password
  • Upload the document to FileLocker
  • FileLocker can be used to securely share and request files and data
  • FileLocker works with people from both inside and outside of WSU
  • The recipient of the file you share will receive an email notifying them a file has been shared with them
  • For more information about FileLocker, visit https://www.wright.edu/information-technology/security/filelocker

Important Information

  • Scanning to Network K:// and R:// drives is a safe way to store and save sensitive data
  • Drop off sensitive data to the department it needs to be delivered to
  • Read more about campus Xerox printers on the Campus Auxillary and Business Services website

If you have questions about printing, scanning, or what kind of documents are considered sensitive data, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Tegrity to Panopto Transition

Thursday, June 29, 2017
The Tegrity contract and all access to the system will expire on June 30, 2017. You will no longer have direct access to your recordings unless they have been migrated into Panopto. To migrate your recordings before June 30th, see the Tegrity to Panopto do-it-yourself conversion documentation:
 
 
If you do not need your Tegrity recordings converted right away, you can request a full-service conversion. A second-round of full-service Tegrity migrations could be completed in the fall, if requested:
 
 
 
 
All of WSU's Tegrity recordings were archived after Spring semester 2017. The Tegrity software will be removed from all classroom computers and from Pilot.
 
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Tegrity Reports

 
The ability to run reports on your Tegrity classes and students will also go away on June 30th. If you need this data for accreditation, tenure, etc., please see the following links:
 
"Generating reports: Detailed Reports"
 
"Generating reports: Custom Analysis"
 
"Generating reports: Weekly Summary Snapshots"
 
 
If you have any questions or concerns about converting to Panopto, please contact Bryan Beverly or Ben Penry in the CTL, or visit the following CTL webpages:
 
 

Phishing Scam Notice for 6/28/17

Wednesday, June 28, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. This email may have the subject line "Wright Email Misuse Violation” and may appear to come from a Wright State email address.

The message instructs you to click a link in order to resolve some issues with your email account. Please be aware that this is a scam. Do NOT click on the link, reply to the email, or enter your campus username and password.

Recently there has been a large number of phishing attempts targeting Wright State University students, faculty, and staff. If an email is difficult to read or contains poor grammar, it is most likely a scam. Do not click on any links or download any attachments that may be contained in these emails.

If you have any questions about an email you suspect could be a scam, please contact the CaTS Help Desk at (937) 775-4827, or forward the email to helpdesk@wright.edu.

Phishing Scam Notice 6/19/2017

Monday, June 19, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. This email may have the subject line " Course issues - Resolve now” and may appear to come from “University of Wright”.

The email instructs you to click a link in order to resolve some issues with your courses. Please be aware that this is a scam. Do not click the link or reply to the email.

If you have any questions about this scam, please contact the CaTS Help Desk immediately for further assistance. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.

New Training Dates Available!

Friday, June 16, 2017

Workshop dates for late June and July are now available!

CaTS will be offering training sessions over the following services:

  • Office 365
  • OneDrive for Business
  • Skype for Business
  • SharePoint Sites
  • Microsoft Outlook 2016

Course information, including descriptions and session times, can be found on the CaTS Training Workshops website. Register for a session today!

If you have questions about a certain session, or would like more information about the new technical training program, email cats-training@wright.edu.

Important Information About Malware Threat

Thursday, May 18, 2017

Recently, a worldwide cyber-attack known as WannaCry Ransomware has affected more than 230,000 computers in over 150 countries. This malware is expected to make further attacks across the world in the coming week.

In order to protect your workstation from this attack, CaTS is requiring a full shut down and restart of all Windows PC machines.


What is the Threat?

Data stored on your computer could be deleted if affected by this attack. A security patch released by Microsoft this past March protects your workstation from being compromised when installed. To install this patch, follow the action steps below.


Actions Needed:

Perform a full Shut Down of your computer before powering it back on. A Restart or Log Off will not accomplish the patching process.
If you see messages referring to updating your computer after initiating the Shut Down, let the update finish. Do not unplug or hold down the power button as it could cause file corruption.
Once the computer fully shuts down it is safe to turn the computer back on for use.
Public computers in labs and classrooms are also at risk and should be shut down. If you manage any public computers, please perform the steps above to those machines as well.

Questions?

If you have any questions, issues, or receive a notice saying an update failed to install, contact the CaTS Help Desk at (937) 775-4827 for assistance.
 

CaTS Help Desk Hours to Change

Friday, May 12, 2017

Wright State Community Member,

Beginning May 15, the CaTS Help Desk will be reducing operating hours to help align the department with the current budget remediation. After careful analysis, the CaTS Help Desk will operate under the following hours:

  • Monday-Thursday: 8 a.m. – 7 p.m.
  • Friday: 8 a.m. – 6 p.m.
  • Saturday: 12 p.m. – 6 p.m.
  • Sunday: 12 p.m. – 6 p.m.


Notes About This Change:

  1. CaTS will modify and extend hours to accommodate higher call volume periods, such as the beginning of Fall and Spring semesters.
  2. By using data pulled from call reporting metrics, CaTS was able to determine that approximately 95% of Help Desk calls made since the beginning of the 2017 calendar year fell within the new scheduled times.
  3. Emergency classroom support will still be available for classes occurring outside of the hours listed above.
  4. When the Help Desk is closed, visit the Accounts page (http://www.wright.edu/accounts) for password reset information.


For more details, visit
https://www.wright.edu/information-technology/blog/article/change-of-help-desk-hours.

Urgent: Phishing Scam Notice 5/3/17

Thursday, May 4, 2017

CaTS was recently notified of a phishing attempt that is Google-based. Wright State users have been receiving emails from known senders who have Google-based accounts, asking them to view a shared file. If the link is clicked, a user will then be asked to log in to their Google account to download the file. The message can be identified by looking in the “To:” field and seeing the following address:

“hhhhhhhhhhhhhhh @ mailinator.com"

If you receive one of these messages, please do not click the link or give out your personal information. Delete the message immediately.

New! Technology Training Program

Thursday, April 27, 2017

CaTS is excited to announce the launch of our new Technical Training Program, coming May 2017! This program is designed to help Wright State faculty and staff enhance their computer skills, gain valuable new ones, and expand their productivity at work.

Results from the 2016 CaTS Customer Satisfaction Survey indicated a want for technical training services to be provided on a variety of topics. In order to best serve our customers' needs, CaTS was able to restructure existing Client Services staff to allow for the design and delivery of a variety of technical training sessions. The first phase of this program will feature courses covering Office 365 Outlook Web App, Outlook 2016, SharePoint Sites, OneDrive for Business, and Skype for Business. These courses are designed with your busy schedules and unique learning needs in mind.

Course information, including descriptions and session times, can be found on the CaTS Training Workshops website. Register for a session today!

If you have questions about a certain session, or would like more information about the new technical training program, email cats-training@wright.edu.

Important Update: OneDrive for Business

Thursday, April 20, 2017

Due to the increasing demand for faculty and staff to transfer and share files to outside organizations, CaTS is activating the feature to share Microsoft OneDrive for Business files with users outside of Wright State.

This feature was not previously enabled due to security concerns. Though OneDrive for Business is considered secure cloud storage, compliance requirements covering sensitive data require the university to maintain access control over certain data types, and therefore cannot be stored outside of centrally managed storage and systems.

To clarify the acceptable use of OneDrive for Business the following policy guidelines apply:

Acceptable Data Types

  • General non-sensitive business documents
  • Non-regulated Research Data

Non-Acceptable Data Types

  • Social Security Numbers
  • Student Records covered under FERPA
  • Health Care Records - HIPAA
  • Financial Documents covered under the Gramm–Leach–Bliley Act
  • Student Loan Information
  • Personally Identifiable Information not considered directory information
  • Research Data covered under ITAR, Controlled Unclassified Information (CUI), etc.

Sensitive data types should be stored on the Wright State network storage drives (H:, R:, and K: drives).

The University does not sanction personal Dropbox, Box, Google Drive, and other cloud storage solutions for the storing of official university data. Microsoft OneDrive for Business is the university’s recommended solution for cloud file storage.

Request for documents under ‘Sunshine Laws’, or in response to subpoena, require WSU to produce documents on demand; therefore cloud storage needs to be accessible to respond to such requests. Microsoft OneDrive for Business provides the eDiscovery tools needed to respond appropriately. In addition, state law requires data stored in the cloud be kept within the borders of the United States, which many cloud solutions do not.

CaTS is now offering OneDrive and file storage training through our Technical Training program. Register for a workshop today!
To read more about OneDrive for Business, including instructions on how to share files with external users, visit http://www.wright.edu/information-technology/services/onedrive-for-business.

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