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Quarterly Security Reminder: Fall 2021

Tuesday, September 14, 2021

Welcome to the Fall 2021 edition of the Quarterly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This quarter's newsletter will provide you with important information about ransomware.

Ransomware: What is it?

The term ransomware has been in the news quite a lot over the past year or so. Many businesses, as well as government agencies and universities, have been significantly impacted by these types of attacks. One notable ransomware attack hit the Colonial Pipeline, which led to its operations being shut down for several days. It has been reported that a ransom of 5 million dollars was paid in order to regain functionality. The federal government recommends not paying such ransoms, but losing access to critical files and systems has left some institutions with no other choice.

Most modern ransomware not only encrypts files on the computer system it infects, it also steals the files and saves them on servers controlled by the perpetrators of the attack. This causes further complications for the university if there is sensitive data contained within the files. This would constitute a data breach resulting in real dollar costs to the university. For instance, this may require us to provide identity theft protection to individuals impacted by the data breach. Additionally, damage to the university's reputation and public image would likely occur.

You might be wondering how you can protect your WSU files and systems against ransomware attacks. There are three key ways to protect yourself:

  1. Check to see that you have SentinelOne installed on your WSU -provided computer. SentinelOne provides protection against ransomware attacks by not only providing advanced anti-malware protection, but also by backing up your files to a location the ransomware cannot reach.
  2. Store your important files on your H, K, or R drives which are backed up nightly allowing those files to be restored should an attack find a way around our defenses.
  3. Remain vigilant against potential phishing emails, as it continues to be the primary method to initiate ransomware attacks against organizations.

SentinelOne

Computer systems distributed by CaTS will have SentinelOne installed at the time the computer is configured for you. Check if SentinelOne is operating on your computer using the steps below:

PC Users: The SentinelOne icon should appear in the hidden icons menu in the bottom righthand corner of your screen.

Mac Uers: The SentinelOne icon should appear in the top righthand corner of your screen.\

Additionally, you can contact the CaTS Help Desk at 937-775-4827 and they can quickly check to determine if the program is installed. 

Banner Maintenance for 9/5

Tuesday, August 31, 2021

CaTS will be performing Banner maintenance on Sunday, September 5, from 5:30 - 7:30 a.m. During this time, the following services will be unavailable:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Virtual Computing Lab Access Available!

Thursday, August 19, 2021

Continuing in CaTS effort to support Wright State students by providing remote learning options, we have re-launched access to Virtual Computing Labs provided throughout last year.  Improvements have been made to streamline the user login process and provide an experience consistent with other virtual computing resources offered by CaTS.

For instructions on how to connect to CaTS' VDI system and access the Virtual Lab, please visit https://www.wright.edu/information-technology/virtual-computing-labs.  Once connected, choose the option for "Labs-Remote".

Note that Duo Two Factor Authentication is required for all users connecting to any VDIs from off-campus.  For instructions to enroll in 2FA, visit https://www.wright.edu/information-technology/two-factor-authentication.

If you need assistance, or if you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

CaTS Return-to-Campus Updates

Tuesday, August 3, 2021

As we prepare for the return of faculty and staff to campus, CaTS is working to ensure as smooth of a transition as possible.

Return-to-Campus Updates and Reminders

  • Upon your first return to campus, your office computer will most likely need to run updates when powered on. Depending on when it was last turned on and connected to the network, please be aware that these updates may require a significant amount of time to complete.
  • If you recently received a new laptop to support a work-from-home setup, this is considered your primary Wright State-issued machine. If you received a laptop dock with your device, it should be kept at your primary working location. If you did not receive a dock and need one, contact the CaTS Help Desk and one will be issued to you (one dock is available to each faculty or staff member that received a new laptop). If you have an old desktop that’s out of warranty that you no longer wish to use, please work with your department to coordinate getting those machines to the ESPM department, or contact the CaTS Help Desk if you have questions.
  • Over the past year, Wright State entered a new contract with ComDoc printing and replaced all of the Xerox printers across campus. If you have not yet installed the new printer in your area and you are currently on campus, you can access the driver installation links at https://www.wright.edu/information-technology/print-drivers. Additionally, all printer support requests should be directed to the CaTS Help Desk by emailing helpdesk@wright.edu.
  • If you need assistance setting up technology in your office upon your return, please contact the CaTS Help Desk prior to your return to schedule an appointment with a technician.


FWA (Flexible Work Arrangement) Support

  • CaTS is aware that many faculty and staff will be moving to a new, flexible work arrangement including both on-campus and remote working models. While CaTS has equipment allotted to facilitate an FWA, please be aware that technology resources are limited to one computer and associated pieces of technology per faculty or staff member. For questions or concerns about your equipment needs, contact the CaTS Help Desk at helpdesk@wright.edu.

Due to the increased volume of support requests CaTS is receiving, please allow for potential longer-than-normal response times. CaTS is committed to and working diligently to assist with any support needs or questions that may arise during this transition.

As always, if you have any questions please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu. Walk-in support is also available in 025 Library Annex, in the basement of Dunbar Library. Help Desk hours of operation can be found at https://www.wright.edu/information-technology/location-and-hours.

Export Saved Browser Information and Save Local Files

Tuesday, August 3, 2021

Export Bookmarks from Chrome

  1. Open Chrome
  2. At the top right click on the three dots
  3. Select Bookmarks > Bookmark Manager
  4. At the top, click the three dots again, then click Export Bookmarks
  5. Save the file on your h:\

Export Bookmarks from Firefox

  1. Open Firefox
  2. Click on the Library button , then Bookmarks
  3. Scroll to the bottom and click Show All Bookmarks
  4. From the toolbar in the Library window, click Import and Backup
  5. Choose Export Bookmarks to HTML
  6. Save the file on your h:\

Export Bookmarks from Internet Explorer

  1. Open Internet Explorer
  2. At the top right, click the Star
  3. In the top right of the pop-up box, pull down the menu and select Import and Export
  4. Select Export to a File, click Next
  5. Select Favorites, click Next
  6. Select the folder you want to export, click Next
  7. Save the file to your h:\

Back Up/Save Local Files

If you have saved any files to your c:\, copy them to your h:\

Possible locations:

  • Files and folders on the Desktop screen
  • My Documents
  • My Downloads
  • My Music
  • My Pictures
  • My Videos

Nutter Center Network Outage for 8/3

Thursday, July 29, 2021

On Tuesday, August 3, from 5:30–9:30 a.m., an electrical contractor will be performing maintenance that will create a network outage for the Nutter Center. Wired and wireless network connectivity at the Nutter Center may be unavailable or sporadic during this time.

If you have any questions, or continue to experience connectivity issues once this maintenance is complete, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

AT&T Cellular Maintenance for 7/27 - 7/29

Friday, July 23, 2021

Beginning Tuesday, July 27th through Thursday, July 29th, AT&T technicians will be on the Dayton Campus to finish their Distributed Antenna System (DAS) upgrade. 

Sporadic AT&T cellular outages will occur on Tuesday, 7/27 and Thursday, 7/29, with a complete outage occurring on Wednesday, 7/28 as the upgrade is being performed. This maintenance will greatly improve AT&T wireless coverage within Dayton Campus buildings. 

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Firewall Upgrade for 7/25

Thursday, July 22, 2021

CaTS will be upgrading the Dayton campus production firewall on Sunday, July 25, beginning at 6 a.m.

During this upgrade, network access along with all university systems such as WINGS, WINGS Express, Banner, etc. will be unavailable between 6–6:30 a.m., with the potential for intermittent network interruptions between 6:30–10 a.m. while we are verifying the upgrade was successful. The public wright.edu websites will continue to be available to off-campus users.

For questions about this maintenance, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Cognos Upgrade for 7/13

Thursday, July 8, 2021

IBM Cognos Analytics, the enterprise application for standardized reporting at Wright State, will be upgraded to version 11.2 on Tuesday, July 13, during the regular maintenance window from 6–7 a.m.

Once the upgrade is complete, all Cognos links will automatically redirect users to the new interface.  For information about new features and training resources, please visit the Cognos Analytics page at https://www.wright.edu/institutional-research-and-effectiveness/cognos-analytics

If you have questions or issues after the upgrade, please call the CaTS Help Desk at 937-775-4827.

Voicemail Outage for 7/13

Thursday, July 8, 2021

On Tuesday, July 13, from 6–7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

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