CaTS Blog

Your Wright State Accounts

Wednesday, October 10, 2018

For more detailed information, visit the Accounts page.

  University ID (UID) Campus Account Office 365
Example U01234567 w000abc lastname.#@wright.edu or firstname.lastname@wright.edu
Expires Never Every 5 years (students) or Every 180 Days (faculty/staff)
Used For WINGS Express (grades, registration, financial aid) WINGS, Pilot, and logging in to campus computers Wright State email, calendar, Online Communities and OneDrive
Important Links wingsexpress.wright.edu wings.wright.edu wings.wright.edu (email/calendar icon) or outlook.wright.edu
How to Change Password
  1. Go to wingsexpress.wright.edu
  2. Enter your UID and click 'Forgot PIN?'
  3. Answer your security questions
  4. Enter your new PIN
  5. Click 'Reset PIN'
  1. Go to wings.wright.edu
  2. Click on 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'
  1. Go to wings.wright.edu
  2. Click 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'

Learn to set up your email on your phone by visiting: wright.edu/node/28671

 

VDI System Reboot 10/8/18

Tuesday, October 9, 2018

Due to a technical issue in the VDI environment, a reboot of the connection servers is required. The reboot will take place at 10 p.m. on 10/8/18, and will cause campus VDIs to be unavailable for approximately one hour. A shut down is not required.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Network System Maintenance for 10/9/18

Monday, October 8, 2018
maintenance

CaTS will be performing a series of network upgrades and equipment moves on Tuesday, October 9 from 6-7 a.m. During this time all 
network connectivity and VPN access will be unavailable for both Dayton and Lake Campuses.

This upgrade is being performed to reorganize the Data Center to house equipment for other co-locations to aid in disaster recovery.

Wright State services such as email, Pilot, WINGS, and WINGS Express will still be available off-campus during this time.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Managing Your Office 365 Group or Team

Thursday, October 4, 2018

Managing Your Office 365 Group (Mailing List)

Accessing Emails

  • By default, messages are sent to members' inboxes. This is optional on a person-by-person basis.
  • The archive of all emails sent to the mailing list (example@wright.edu) address can be found under Groups in Outlook 2016 or OWA (Outlook on the Web).

Managing Group Members

OWA (Outlook on the Web)

  1. Scroll down to the bottom of your mail folders
  2. Click Groups
  3. Select the Group name
  4. In the top right, click the box with the number of group members: 
    group members
  5. Click Add Members

Note: To change someone's status or permission level, click the ellipses (...) to the right of their name

Outlook 2016

Note: Office 365 Groups is only accessible using OWA or Outlook 2016 or later. Previous versions of Outlook do not allow you to access Groups. 

  1. Scroll down to the bottom of your mail folders
  2. Click Groups
  3. Select the Group name
  4. In the middle top section, click on the Memberships or Manage button
  5. Add, remove, or promote/demote people using this screen


Managing Your Office 365 Team

  1. In the Teams application, find the Team name in the left column
  2. Click the ellipses (...) to the right of the Team's name and choose Manage Team
  3. In the top right, click Add member, search for the person you wisn to add, and click Add
  4. If the new member should be an owner, click the down arrow to the right of the name and choose Owner. You can switch someone from Owner to Member here as well.
  5. To remove someone from the Team, find the name in the Manage Team page, then click the X to the far right of their name

Phishing Scam Notice: Old Passwords Referenced in Emails

Wednesday, October 3, 2018

Phishing scams have taken on a new twist; cybercriminals have recently started using old, exposed passwords from company data breaches in phishing emails.

How Does It Work?

An old password, obtained from a company's data breach, is referenced in a phishing email indicating the user's account has been compromised. Referencing a password that is known by the user is designed to lend credibility to the phishing email making it seem more legitimate. A link is provided for the user to login to what appears to be a Wright State authentication page to get further information. The website is fake, but looks identical to WSU's authentication page. Once the user enters their username and password they are then redirected to the real WSU website. It appears to the user that they must have done something wrong, or typed their password incorrectly. They then login again to gain access to a real WSU site. Of course there is no information on the WSU site since the compromise did not occur on our systems. The user's password and username have now been captured by the scammer.

This is only one scenario; there are many variations that can occur.

It's important to note that CaTS will NOT send a password or ask you to click a link to sign in to our services through an email as directed above. If there is evidence a person's account has been compromised, CaTS will contact you directly. If CaTS is unable to contact you, we will change your password to protect the confidentiality of the account.

If you do recognize a password that has been included in the email, CaTS recommends changing the password for that service (i.e. LinkedIn, Netflix, as well as Wright State accounts).

Questions?

If you have any questions or receive an email like this, contact the CaTS Help Desk immediately at (937) 775-4827, or email helpdesk@wright.edu.

Updates to Casper Self-Service Portal

Tuesday, October 2, 2018

Casper, the Mac OS portal for self-service university software installations, was recently updated. This update features a new user interface and provides the same functionality as the previous version.

What's different:

  • The icon for accessing Casper now has a new look and feel
  • The login screen has been updated; you will still use your campus 'w' username and password to access this service
  • The software installation portal now features a more streamlined user interface, making it easy to search and download software for your university-owned machine

Icon:

Login Screen:

Casper Login

Software Installation Portal:

Casper Portal

If you have questions about Casper, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

New WINGS Express Header

Tuesday, September 25, 2018

WINGS Express now has a new look and feel! Tuesday, September 25 the WINGS Express header was updated to better represent the Wright State brand:

WE header

All functionality for WINGS Express remains the same. For more support using WINGS Express, visit the WINGS Express Support page. 

Important Information About macOS Mojave

Friday, September 21, 2018
apple logo

Please disregard if you are a Windows PC user

Wright State Faculty and Staff macOS users,

Recently, Apple announced their latest Mac operating system update 'Mojave' will be available on Monday, September 24. At this time, certain CaTS applications (i.e. Casper) do not support this latest update for Mac devices.

Please do NOT update your university-owned macOS; CaTS will be testing various applications on new operating system, and will notify campus when it's appropriate to update your system.

If you have questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu


 

IT Security Update: September 2018

Wednesday, September 19, 2018

Ransomware

Ransomware has been in the news quite a bit lately. Reports about hospitals having to pay a 'ransom' to unlock encrypted files have made the news several times over the past year.

What is Ransomware?

Ransomware is malicious software that is typically delivered via an email phishing scam. For example, an infected file attached to an email can install a program that encrypts documents without the user knowing. These small programs also look for any attached USB and network drives (such as our H, K, and R drives), to encrypt documents and backups on those drives. Once encrypted, the documents are no longer usable without a key to decrypt them. 

Where Does 'Ransom' Come In?

For a price, the 'bad guys' will provide you with the key to decrypt your documents. They usually want payment through a non-traceable method, such as electronic currencies like Bitcoin.

How is CaTS Protecting the University Against Ransomware?

The first line of defense is an email protection system that blocks malicious files from reaching your inbox. This solution blocks the majority of ransomware threats, but is not 100% effective due to many variants that are created on a daily basis.

The second line of defense is the antivirus/antimalware program installed on the local computer. Since many individuals on campus don't use our network storage, this protection becomes very important in keeping documents safe from ransomware. To that end, CaTS is deploying SentinelOne, a next generation antivirus/antimalware program that is not only signature based but also uses machine learning and behavior based analysis to detect malicious software. Additionally, SentinelOne protects locally stored documents by creating a protected backup that can be utilized to restore those documents. 

CaTS will be contacting individual departments to arrange installation of SentinelOne on a department by department basis.

As a last line of defense, documents stored on our network storage (H, K, and R drives) can be restored from backups that are performed every night. These backups are not accessible from your computer, therefore, the ransomware cannot encrypt them.

Questions?

If you've fallen victim to ransomware, shut down your machine and call the CaTS Help Desk immediately. If you have any questions, call us at (937) 775-4827, or email helpdesk@wright.edu

VDI System Reboot 9/12/18

Thursday, September 13, 2018

Due to a technical issue that occurred earlier this morning, a reboot of the VDI environment is required. The reboot will take place at 8 p.m. tonight, 9/12, and will cause campus VDIs to be unavailable for approximately one hour.

Save any work that you have open and power down your machine prior to the time of the reboot.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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