Right Here. Right Now. Wright State.

COVID-19 information and resources. Visit our Coronavirus website.


CaTS | Information Technology

CaTS Blog

Reolved: Network Connectivity Issues for 1/18/22

Tuesday, January 18, 2022

Earlier issues with both wired and wireless network connectivity have been resolved.

If you continue to experience issues, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

Network Connectivity Issues for 1/18/22

Tuesday, January 18, 2022

CaTS is currently experiencing network connectivity issues, and is working on a resolution. Wireless connectivity appears to be working at this time.

CaTS will notify the University once this issue has been resolved. 

Resolved: Issues With Panopto Video Links in Pilot Courses

Friday, January 14, 2022

Previous issues with Panopto video links in Pilot have been resolved. CaTS recommends restarting your browser, clearing the browser cache, and using Firefox or Chrome to access the Panopto videos.

If you are still experiencing issues, please contact the CaTS Help Desk at helpdesk@wright.edu.

Update: Issues With Panopto Video Links in Pilot Courses

Friday, January 14, 2022

CaTS is aware that individuals may still be experiencing issues when trying to access Panopto video links in Pilot courses. We are continuing to work with the vendor to resolve the issue.
 
Not all courses are affected, however faculty with impacted courses may contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu if they would like a ticket created to alert them of outage updates.

Current Issues With Panopto Video Links in Pilot Courses

Thursday, January 13, 2022

CaTS is currently experiencing issues with Panopto video links in Pilot courses not working properly due to an intermittent error blocking students from utilizing Panopto.  

Not all courses are affected. However, faculty with impacted courses may contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu if they would like a ticket created to alert them of outage updates.

Reminder: Mandatory Two-Factor Authentication for Students Beginning 1/31/22

Thursday, January 13, 2022

Over the last couple of months Wright State has been subject to multiple attempts by external scammers to gain access into student accounts. Due to these incidents, in addition to both the increasing levels of motivation and sophistication of these scammers, we must put additional security measures in place to reduce risk to the entire university and to students.

As a result, beginning January 31, CaTS will require two-factor authentication for all access to email, WINGS, and WINGS Express. Two-factor authentication is an extra layer of security that requires not only a username and password but also authenticates with a device in your possession (smart phone or key fob/Duo security token).  For those individuals who do not own a smart phone, Duo security tokens can be provided at no cost. To request a security token, please contact the CaTS Help Desk at 937-775-4827.

When entering your username and password to connect to the above resources you will see a screen allowing you to select the second method of authentication you would like to use. Your two-factor authentication options as a student are either a passcode or receiving a Duo push.



Instructions on how to use two-factor authentication can be found at https://www.wright.edu/information-technology/two-factor-authentication#instructions. For more information about two-factor authentication, visit https://www.wright.edu/information-technology/two-factor-authentication

We encourage all students to enroll now, before the January deadline. We apologize for any inconvenience these measures may cause, however the risk this presents to the university requires these steps be taken. If you have any questions, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

MacOS Big Sur Now Available

Wednesday, January 12, 2022

Please disregard if you are a Windows PC user

Wright State Faculty and Staff macOS users,

CaTS has completed compatibility testing with MacOS 11 Big Sur, and the upgrade is now available for university-managed Mac computers.

Devices Running MacOS Catalina or Newer

Please note that in order to upgrade your Mac to Big Sur using Self Service, your device must meet three prerequisites.

  • Your current macOS must be 10.15 (Catalina) or newer. (To check, click the Apple icon on the top left and choose About This Mac)
  • You must have the latest version of SentinelOne (campus-supported malware detection) installed.
  • You must be physically connected to the Wright State network, or connected to the VPN.

If you do not have the latest version of SentinelOne, you will see that upgrade available in Self Service and MUST complete this before you can see the Big Sur upgrade.

For more information on Self Service visit: https://www.wright.edu/information-technology/casper-self-service-software-installation-for-macs  

Devices Running MacOS Mojave or Older

If your macOS is earlier than 10.15 (Catalina), CaTS will need to manually upgrade your device. CaTS will be reaching out to users to schedule this upgrade individually.  If you would like to be upgraded sooner, please contact the Help Desk to schedule an appointment.

We would like to thank you for your patience during the additional compatibility testing that we had to complete regarding some key security software. CaTS has targeted the completion of Monterey compatibility testing and release to users during the second quarter of 2022.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu

RESOLVED: Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Earlier issues with WINGS Express and Banner 9 Admin have been resolved.

If you continue to experience issues, please call the CaTS Help Desk at 937-775-4827 or email helpdesk@wright.edu.

Current Issues With WINGS Express and Banner 9 Admin for 1/11/22

Tuesday, January 11, 2022

Currently, CaTS is experiencing issues with WINGS Express and Banner 9 Admin.

We are aware of this issue and are working on a resolution. CaTS will notify campus once this issue has been resolved.

Intermittent Network Issues for 1/7/22

Monday, January 10, 2022

CaTS is currently experiencing intermittent network connectivity issues, which could result in periods of slowness and brief service outages.

CaTS is aware of this issue and will notify the University once it has been resolved.

Pages