CaTS Blog

Remote Computer Lab Access Now Available

Tuesday, September 15, 2020

In an effort to provide remote support to Wright State students, beginning Tuesday, 9/15 CaTS is offering students the option to remotely connect to and use software installed on select on-campus lab computers. This remote access is accomplished by connecting to the Wright State VPN, then visit http://www.wright.edu/information-technology/remote-computer-lab-access.

A list of available software can be found at https://www.wright.edu/information-technology/remote-computer-lab-access-for-students#lab.

For more information, including instructions on how to connect to a remote computer lab, visit https://www.wright.edu/information-technology/remote-computer-lab-access.

If you need assistance, or if you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Voicemail Outage for 9/15/20

Monday, September 14, 2020

On Tuesday, September 15 from 6 - 7 a.m., CaTS will be performing system updates of the campus voicemail server, causing a voicemail outage. During this time individuals will not be able to leave messages or check voicemail.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Upcoming Panopto Outage for 8/15

Wednesday, August 12, 2020

Please note: the text of this article is quoted directly from an official Panopto outage announcement.


Panopto Cloud Downtime - Saturday, August 15, 9:00 pm to 12:00 am

On Saturday, August 15, Panopto will be making a number of updates to the Panopto Cloud infrastructure to improve performance and scalability. These updates will require downtime. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EDT. During the downtime, we will not be able to access videos on our Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message. See the cloud upgrade FAQ article for more information: https://support.panopto.com/s/article/Cloud-Upgrade-FAQ.


If you have any questions, please contact the CaTS Help Desk at helpdesk@wright.edu.

Phishing Scam Notice: Fake Job Offers

Monday, July 13, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to have a subject line of ‘Wright State University Personal Assistant Application’.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email.

Please be aware of emails like this, as they are most likely fake, unsolicited job offers and phishing scams in disguise. If you are unsure about a job offer email, forward it to the below email address. If you have already clicked on a link contained in an email like this and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 7/8

Wednesday, July 8, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The email appears to have a subject line of ‘Attn: Memo From The HR Department’.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus 'w' account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Xerox Printing Functionality Now Restored

Wednesday, July 8, 2020

All Xerox printing functionality has been restored to campus printers.

If you are still experiencing issues with your Xerox device, please contact the Help Desk at helpdesk@wright.edu

Resolved: Qualtrics Access Issues

Tuesday, July 7, 2020

As of July 7th, earlier Qualtrics access issues have been resolved.

If you continue experiencing issues, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Qualtrics Login Access Currently Unavailable

Saturday, July 4, 2020

On Wednesday, July 1st at roughly 12 p.m., access to login to Qualtrics, create new surveys, and run reports on active surveys was cut off for all Wright State users. CaTS is aware of this and is working with Qualtrics to resolve this issue.

Users who have links to active Qualtrics surveys are still able to respond and submit surveys. Data from both current and past surveys will not be lost due to this interruption of service.

CaTS will notify you when service has been restored. If you have any questions, please email helpdesk@wright.edu

Partial Printing Outage for 7/7/20

Tuesday, June 30, 2020

On Tuesday, July 7, from 8 – 11 a.m., CaTS will be performing upgrades to the software used to configure the swipe card/touch screen enabled Xerox Printers. During this time period, Xerox printers equipped with card swipe readers and touch screen interfaces will be offline.

Printing to Xerox devices that are not card swipe enabled and do not have touch screens will continue to be available during this time.

The affected device models include WorkCentre 6655, WorkCentre 7835 and WorkCentre 7855. All functions of these devices such as scan to email, copy, fax, and printing will be unavailable. This includes all printing to the WSU Secure AD and WSU Secure NOAD print queues.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Notification for 6/29

Monday, June 29, 2020

The Help Desk was recently notified of an email phishing scam that targets Wright State members. The message comes from the email address presidentsusanedwards@gmail.com, with a subject line similar to 'Follow Up'.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents contained in this email.

 If you have any questions, or for assistance changing your password, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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