CaTS Blog

The Help Desk was recently notified of an IT security threat targeted at a University device, which consisted of a pop-up alert notifying the device’s user that the computer has been compromised, and listed a ‘Microsoft’ number to call for support. Once on the phone, the person on the other end attempted to gain access to the computer remotely to investigate the issue behind the alert. This could have resulted in an opportunity to steal personal, financial, or University information.

Please be aware that pop-ups or alerts like this are a scam, and you should never allow someone calling from an unknown number to access your computer via a remote connection.

While the CaTS Help Desk does offer remote support like this to Wright State members, a CaTS representative will:

• Call from an internal, Wright State number
• Identify themselves as a CaTS employee
• Direct you to the website ‘support.wright.edu’ to initiate the remote connection

If you have questions about any pop-ups or security alerts on your University machine, contact the CaTS Help Desk at 937-775-4827 first. A CaTS representative will then determine the next steps needed to ensure your device and information remains secure.

For more information about IT Security, visit https://www.wright.edu/information-technology/security. To read about the University’s IT Security policies, visit https://policy.wright.edu/policy/11300-it-security-policy.

CaTS has been made aware that access to the Raider Academic Progress System (RAPS) is currently unavailable. At this time, Wright State members are unable to log in, check-in for advising appointments or to the Academic Success Centers, schedule new advising appointments online, or issue early alerts.

CaTS is working with the vendor on a resolution, and will notify the University once access has been restored. 

CaTS will be performing Banner maintenance on Sunday, September 5, from 5:30 - 7:30 a.m. During this time, the following services will be unavailable:

• WINGS Express
• Banner Admin
• Student Accounts
• Online Payments
• Wright1 Card Services
• TouchNet
• Appworx
• Parking Services
• Housing Services
• WrightBuy
• Xtender
• uAchieve/DARS
• Printing using Pharos
• eTranscripts
• Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

As we prepare for the return of faculty and staff to campus, CaTS is working to ensure as smooth of a transition as possible.

Return-to-Campus Updates and Reminders

• Upon your first return to campus, your office computer will most likely need to run updates when powered on. Depending on when it was last turned on and connected to the network, please be aware that these updates may require a significant amount of time to complete.
• If you recently received a new laptop to support a work-from-home setup, this is considered your primary Wright State-issued machine. If you received a laptop dock with your device, it should be kept at your primary working location. If you did not receive a dock and need one, contact the CaTS Help Desk and one will be issued to you (one dock is available to each faculty or staff member that received a new laptop). If you have an old desktop that’s out of warranty that you no longer wish to use, please work with your department to coordinate getting those machines to the ESPM department, or contact the CaTS Help Desk if you have questions.
• Over the past year, Wright State entered a new contract with ComDoc printing and replaced all of the Xerox printers across campus. If you have not yet installed the new printer in your area and you are currently on campus, you can access the driver installation links at https://www.wright.edu/information-technology/print-drivers. Additionally, all printer support requests should be directed to the CaTS Help Desk by emailing helpdesk@wright.edu.
• If you need assistance setting up technology in your office upon your return, please contact the CaTS Help Desk prior to your return to schedule an appointment with a technician.

FWA (Flexible Work Arrangement) Support

• CaTS is aware that many faculty and staff will be moving to a new, flexible work arrangement including both on-campus and remote working models. While CaTS has equipment allotted to facilitate an FWA, please be aware that technology resources are limited to one computer and associated pieces of technology per faculty or staff member. For questions or concerns about your equipment needs, contact the CaTS Help Desk at helpdesk@wright.edu.

Due to the increased volume of support requests CaTS is receiving, please allow for potential longer-than-normal response times. CaTS is committed to and working diligently to assist with any support needs or questions that may arise during this transition.

As always, if you have any questions please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu. Walk-in support is also available in 025 Library Annex, in the basement of Dunbar Library. Help Desk hours of operation can be found at https://www.wright.edu/information-technology/location-and-hours.