CaTS Blog

Set Up Email On Your Phone!

Friday, January 15, 2016

You can access your Wright State email on your phone! For instructions on how to setup your mobile device or smartphone to access Office 365, visit https://www.wright.edu/information-technology/services/office-365-setup-instructions#tab=mobile-devices

 

Access Issues with WSU Services

Monday, January 4, 2016

At this time, a number of Wright State services, including Banner Admin, WINGS Express, and Pilot, are experiencing intermittent access issues.

CaTS is working on resolving these issues as soon as possible. For questions, please contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Avoiding Plagiarism

Friday, January 1, 2016

Plagiarism is an easily avoidable mistake that can have huge consequences if not caught in time, which can make for a bad semester. Watch this Atomic Learning video to learn more about how to avoid it before it happens: 

https://www.atomiclearning.com/highed/plagiarism_he.

You can also check out videos for MLA and APA formatting to help you properly cite sources. You can also visit the Writing Center in 122 Student Success Center, or email them at writingctr@wright.edu for any questions. 

WINGS Update for 12/23/15

Wednesday, December 23, 2015

On December 21, an update was made to the WINGS Portal.

  • Users can now close items in the ‘My Alerts’ section
  • ‘Feedback’ has moved to the title bar
  • A ‘WrightBuy’ link is now available under ‘Administrative Services’

Let us know what you think about WINGS by submitting feedback through the form above. If you have any questions, please call the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Classic WINGS to be Shutdown

Monday, December 7, 2015

On December 8, Classic WINGS will be retired and no longer available to the Wright State community.

Course and Group Studio will no longer be available.

  • Please download any data you need from your courses/groups prior to December 8.
  • If you need data from Classic WINGS portal after December 8, please contact the CaTS Help Desk.

CaTS has also made more updates to the new WINGS portal:

  • Access to Workflow will no longer require re-entering your username and password if you are already logged into WINGS (effective after December 8).

For more information about WINGS, visit https://www.wright.edu/information-technology/support-and-training/wings....

If you have any questions, please call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Learn About Phishing Scams

Thursday, December 3, 2015

CaTS has noticed an increase in the number of phishing attempts targeting Wright State faculty, staff and students.

What are phishing scams?

  • Phishing scams are emails designed to trick you into sending an unknown third party your account information or other personal or financial information.
  • These emails may look like they’re coming from Wright State, CaTS, your bank or credit card issuer, or any other institution you do business with.

How can you avoid phishing scams?

  • Remember that CaTS, WSU, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email.
  • Never respond to a suspicious email or click links in those emails.
  • Don’t give out your personal information to anyone via email.
  • Don’t download attachments from an email unless you trust the sender.

If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk at (937) 775-4827. We can help you determine whether the email you received is real or not.
 

Phishing Scam Notice 12/1/15

Tuesday, December 1, 2015

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email contains a message like the one shown below, along with an attachment. DO NOT download the attachment!


UKMail Info!

Your parcel has not been delivered to your address November 23, 2015, because nobody was at home. Please view the information about your parcel, print it and go to the post office to receive your package.

Warranties

UKMail expressly disclaims all conditions, guarantees and warranties, express or implied, in respect of the Service. Where the law prevents such exclusion and implies conditions and warranties into this contract, where legally permissible the liability of UKMail for breach of such condition, guarantee or warranty is limited at the option of UKMail to either supplying the Service again or paying the cost of having the service supplied again.
If you don't receive a package within 30 working days UKMail will charge you for it's keeping. You can find any information about the procedure and conditions of parcel keeping in the nearest post office.

Best regards,
UKMail


Please be aware that this is a scam. Again, do not download the attachment!

If you have any questions about these scams, or if you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or by email at helpdesk@wright.edu.

Fac/Staff: Take Our Security Quiz!

Monday, November 30, 2015

Attention Wright State Faculty & Staff!

Beginning November 18, you will have the opportunity to win an iPad Mini for your department!

All you need to do is take our brief Information Technology Security quiz, which is available in WINGS.

By reading important information about cyber security and answering a few questions, you will automatically be entered to win an iPad Mini for your department. This opportunity only lasts until December 4, so  don’t miss out!

The winner will be notified through their Wright State email on Monday, December 7.

**Note: The quiz will ask for your Wright State email address. Entering a non-WSU email address will invalidate your entry.**

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

How to Change Your Passwords

Wednesday, November 25, 2015

To make the most of your Wright State accounts, it's important to know how to update your information. Here's a reminder of you different Wright State accounts, their uses, and how to change your passwords.

This page gives information about the three accounts that are in use at Wright State. If you need further assistance with your account information, please contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

On this page:


University ID (UID)

Format of Account: 9 digits; Begins with "U", followed by 8 numbers. Example: U01234567

Used For: The UID, along with your PIN, is used to access the WINGS Express system for academic services (class registration, viewing grades, viewing financial aid information, etc.). You also use this to register for new student orientation.

PIN Expiration: Once you change the PIN for your UID, the PIN never expires. You will only need to change it if you forget it.

How to Change Your PIN:

  1. Go to http://wingsexpress.wright.edu
  2. Enter your UID and click 'Forgot PIN?'
  3. Answer your security questions
  4. Enter your new PIN and click 'Reset PIN' (see below for PIN requirements)

Campus & Office 365 Accounts

  Campus Account Office 365 Account
Example: w000abc lastname.number@wright.edu or first.last@wright.edu

Password Expires:

Students: 5 years
Faculty/Staff: 180 days
Students: 5 years
​Faculty/Staff: 180 days
Used for:

WINGS, Pilot, logging in to campus computers

Other services prompting you for your campus username and password

Wright State email, calendar, other Office 365 services

 

Changing Your Password

Your Campus and Office 365 Accounts share the same password.

  1. Login to the WINGS website.
  2. Click on the Change Password button in the top right corner.
  3. Enter your current password.
  4. Enter and confirm your new password, making sure to follow the requirements listed at the bottom of the page.
  5. Click the Submit button.

change.png

 

After Changing Your Password:

1

Change the Password on Mobile Device Email Apps

To ensure you don't get locked out of your email, you'll need to change the password in any email app on your mobile device to match your new password. As there are numerous email apps available, these instructions focus on the built in mail apps for iOS and Android devices. If you need assistance with changing the password for your email app, contact the CaTS Help Desk at (937) 775-4827.

iOS Devices
  1. Go to Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap the account name for your Wright State email account.
  4. Tap Account at the top of the screen.
  5. In the Password field, remove your current password.
  6. Enter your new password.
  7. Tap Done.

For directions with screenshots, see here

Android Devices

 For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go in to your Email app.
  2. Go to Settings.
  3. Select your Wright State email account.
  4. Go to Incoming Settings.
  5. Enter your new password.
  6. Save your changes.

For directions with screenshots, see here.

2

Change the Password for "WSU-Secure" Wireless Network

If you have used the "WSU-Secure" wireless network on Wright State's campus, you must change the password for the connection so you don't get locked out of your account. Most mobile devices will prompt you automatically to enter your password, but if you particular device does not, here are instructions for both iOS and Android devices.

iOS Devices
  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap WSU-Secure.
  4. Tap Forget This Network.
  5. Tap Forget.
  6. Tap W-Fi in the top left.
  7. Allow your device to scan for wireless networks.
  8. Tap WSU-Secure again.
  9. Enter your campus "w" username.
  10. Enter your new password.
  11. Tap Join.
  12. If asked, accept the authentication certificate.

For directions with screenshots, see here.

Android Devices

 For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go to Settings.
  2. Tap Wi-Fi..
  3. Select WSU-Secure Wireless Network.
  4. Tap Forget.
  5. Re-select WSU-Secure Wireless Network.
  6. Enter your new password.
  7. Save your changes.

For directions with screenshots, see here.


Important Account Information

  • Due to FERPA federal regulations, CaTS is unable to assist parents or legal guardians with logging in to or resetting the password of a student's account. If there is a problem with the account, the student will need to call or stop by the CaTS Help Desk for further assistance.
  • By using your WSU campus account, you assume full responsibility for all activity associated with the account. To avoid potential trouble, do not share your password with anyone.
  • Completely log out of a computer in the labs before you walk away. Failure to do so leaves your computer account open to tampering and improper use that you may be held responsible for.
  • Personal computers connecting to the Wright State network must meet the minimum standards for security of Wright State University networked devices.
  • Your Wright State account is for educational use, not financial gain. It should not be used for commercial purposes.
  • Report any trouble, such as harassment or strange emails, to the Help Desk.

WINGS Express PIN Requirements

When changing your WINGS Express PIN, please keep the following in mind:

  • The PIN length must be 8 to 14
  • The PIN must contain a letter.
  • The PIN must contain at least one of these numbers:0 1 2 3 4 5 6 7 8 9
  • Do NOT use names or common words in the dictionary.
  • Do NOT use the following symbols % # . @ !
  • You can not use a PIN that you have used in the last 365 days

 

 

Office 365 Email Failure

Wednesday, November 25, 2015

At this time, Microsoft is experiencing email sending failures from accounts that have been flagged for the suspecting sending of spam, or possibly fell victim to a phishing attempt.

Microsoft is aware of the problem and is currently working on a resolution. Users experiencing this issue will receive this message when an email fails to send:

"Your message couldn't be delivered because you weren't recognized as a valid sender. The most  common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance."

If you are have received an email like this, contact the Help Desk and we can assist in unlocking your account. If you have questions, please contact the Help Desk at (937) 775-4827.

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