Overview
The best way to get help beyond what you can do as an editor is to use our Web Support form in ServiceNow.
This is the preferred method for all web-related requests, as it helps us track everything, assign it to the right person, and make sure your request doesn’t get lost.
When to Use the Web Support Form
Use the form anytime you need help with something you can’t fix yourself, like:
Page edits you don’t have permission to make
Layout or display issues
Adding or removing people from a directory listing
Menu updates
Redirect/alias/shortcut requests
Accessibility or content questions
If you’re not sure whether it fits here, go ahead and send it. We’ll review your request and get back to you.
How to Submit a Request
Scroll to the bottom of the page that needs an edit.
Click the Web Support link.
Fill out the form with the details of your request.
Submit the form.
The form automatically includes the URL of the page you were on, which helps us find and fix the issue faster and more accurately.
What Happens Next
Once you submit the form, you’ll get an automatic confirmation email from ServiceNow. That message confirms we received your request, and you can reply directly to it if you have files, screenshots, or other details you need to send us.
You’ll get email updates as your request moves through the process, so you’ll always know where things stand and who’s handling it. If someone on the team is out of the office, your request stays visible in the queue and won’t sit unnoticed.
Why It Matters
Submitting through the form:
Keeps all communication in one place
Helps us respond faster and track progress
Ensures accountability and visibility for everyone involved
Not sure if your request belongs here?
If you’re unsure whether you should handle an update yourself or submit a ticket, take a quick look at the What You Can Edit page. This will help you decide the best next step before you submit the web support form.