Request Access

Introduction

To edit content on a university website, you must first be granted the appropriate access in Drupal.

All access requests, including adding, removing, or updating editors, must be submitted through the Web Support form. This ensures accuracy, accountability, and proper tracking.

When to Request Access

Submit a request when:

• Your role has changed and you need editing or publishing access
• You are taking over editing responsibilities from someone else
• You need access to a specific website
• A colleague no longer needs access and should be removed
• You are unsure which level of access you need
• You are a new employee who needs access (this should be requested by a supervisor)

How to Request Access

• Navigate to any page on the site you want to edit
• Scroll to the bottom of the page
• Click the Web Support link
• Describe your request clearly in the form
• Submit the form

Providing the Right Information

To help us process your request quickly, include:

• Your full name or name of person you're requesting access for
• Your department or unit
• The website you need access to
• If replacing someone, include their name so we can remove their access

After You Submit

• You will receive a confirmation email from ServiceNow
• You may reply to that email with additional details or attachments
• Our team will review your request and follow up

Before access is granted, you will be required to attend a Drupal 10 training session.

Removing Access

If someone leaves your department, changes roles, or no longer needs access, submit a Web Support request to have their access removed.

This helps maintain security and ensures the right people have the correct permissions.