Underrepresented College Students’ Usage and Perception of Campus Retention and Student Services Efforts Webinar

Hosted by Institutional Research and Analytics and the Center for Teaching and Learning

Led by Danielle J. Alsandor & Leslie N. Martinez of University of the Incarnate Word

A mixed methods research study reveals the perceptions that not only student affairs educators have of the services available to and for underrepresented college students, but also the perceptions of underrepresented undergraduate students themselves on the student services available. This study identifies the role of student services at a private, religiously affiliated, Hispanic serving institution in South Texas and how those services are utilized. Students described their lived experiences with campus student services detailing events that help or hinder their enrollment. In addition, a sample of social science students completed a pilot study providing detail on their usage of institutional student services. The findings reveal both strengths and areas of improvement, including opportunities for advancement for accessibility and communication, how mentoring and advising matter, and implications for training and awareness. Insights gained from these students provide beneficial ways to positively influence retention practices in higher education for this specific demographic and to connect the sense of belonging to retention practices in institutional student services.

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