Previous issues with Dayton and Lake Campus phones have been resolved.
If you are still experiencing issues making or receiving calls from Dayton or Lake Campus phones, please contact the CaTS Help Desk at helpdesk@wright.edu.
CaTS Blog
Resolved: Current Campus Phone Outage
Thursday, July 13, 2023
Current Campus Phone Outage
Thursday, July 13, 2023
Currently, CaTS is experiencing a campus phone outage for most inbound and outbound phone calls to Dayton and Lake Campus phonelines.
We are aware of the issue and are working on a resolution. CaTS will notify the University once this issue has been resolved.
In the event of an emergency or if you need police assistance during this outage, please use your personal/non-campus phone to contact the Fairborn Police at 937-754-3000, or dial 911. In the event of a non-emergency, please call our non-emergency line at (937) 409-1845.
Systems Unavailable 6/30/23 - 7/1/23
Wednesday, June 21, 2023
To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 5 p.m. on Friday, June 30, 2023, until 1 a.m. on Saturday, July 1, 2023.
- WINGS Express
- Banner Admin
- Parking Services
- Wright1 Card Services
- WrightBuy
- Undergraduate and Graduate application and Orientation fee payments
- Student Onboarding in Salesforce (Admissions)
- All Online Payments
For questions regarding this maintenance, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Discontinuation of Duo Mobile App One-Time Passcodes
Monday, May 8, 2023
Due to a security issue that can be exploited when using the one-time passcodes generated in the Duo Mobile App, CaTS will be disabling this feature on June 30th, 2023. These codes do not expire until they are used, which allows hackers to capture the one-time passcodes via a fraudulent authentication page. With an individual’s password and the one-time passcode, the hacker can then add their phone number as an authorized 2FA device.
To protect the Wright State community from this exploit, CaTS will be disabling the use of Duo Mobile generated one-time passcodes on Friday, June 30th. Individuals will instead be required to use the Duo Push option in combination with the Duo Mobile App.
This change will not affect the other methods of authenticating via Duo, such as push notifications (preferred), the phone call feature (Faculty and Staff only), SMS/text passcodes, and FOB access codes.
For more information on the Duo 2-FA authentication service and its usage, visit https://www.wright.edu/information-technology/two-factor-authentication.
If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.
Important Update Regarding Pilot Course Retention Project
Wednesday, May 3, 2023
On August 8, 2022 CaTS announced as part of the CaTS-ITS Resource Alignment and Retention Project that beginning on Thursday, May 4, 2023, courses in Pilot that had not been accessed in the last six academic years would be deleted. Due to recently discovered technical limitations, it could not be guaranteed that critical data would not be purged; therefore, this part of the project has been postponed indefinitely.
CaTS is actively working with the vendor to identify and resolve any questions related to the storage location of files within Pilot. Once these limitations have been addressed, CaTS will announce a new date on which the Retention Project will continue.
Changes in retention policies that are already in place for WebEx and Panopto will not be affected by this postponement.
If you have any questions, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
Important Information About Exporting Grades from Pilot to Banner
Friday, April 28, 2023
CaTS is currently experiencing issues with the Pilot to Banner grade exportation process. When attempting to export grades from Pilot to Banner, some Faculty members are receiving an error message indicating the process has failed. In most cases, the grade push was actually successful, despite Pilot showing a ‘false failure’ notification.
CaTS is aware of this issue and is working with the vendor on a resolution. In the meantime, please follow the steps below to determine if your attempted grade export was successful:
- Log into your course in Pilot, and push your grades to Banner
- In WINGS Express, verify if the grade push was successful (instructions for verifying grades)
- If any student grades did NOT go through, attempt to push them again from Pilot
- Verify if the second attempted grade push in WINGS Express was successful
- If the push is still unsuccessful, manually add your grades in WINGS Express (instructions for submitting grades)
Find more detailed instructions on exporting Pilot grades to Banner. If you have any questions or need further assistance, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
Resolved: Proofpoint SecureShare Currently Unavailable
Friday, April 28, 2023
Yesterday's authentication issues to SecureShare (secureshare.wright.edu) have been resolved.
If you are still experiencing issues accessing SecureShare, please contact the CaTS Help Desk at helpdesk@wright.edu.
Proofpoint SecureShare Currently Unavailable
Thursday, April 27, 2023
CaTS has been made aware that Proofpoint SecureShare is currently experiencing authentication issues, causing users to receive a login failure error message when attempting to access this service.
CaTS is monitoring this situation and will notify campus once this issue has been resolved.
Critical Windows 10 v22H2 Security Update
Monday, April 3, 2023
Microsoft recently released Windows 10 version 22H2, which offers a set of features for select performance improvements and critical updates. This new release is critical to ensure ongoing support for the University’s Windows computers, including future security updates.
What actions do I need to take on my University-Owned Windows computer?
On April 3rd, the 22H2 self-service upgrade becomes available In Software Center. CaTS recommends installing the latest version of Windows at your earliest convenience. This upgrade will also become available for Persistent VDIs in May.
For assistance using Software Center, please visit https://www.wright.edu/information-technology/software-center-self-service-software-installation-for-windows.
What if this is not completed?
Earlier versions of Windows 10 will soon be unsupported. To ensure data security and consistent user experiences, if a computer has not been upgraded through Self-Service by the Fall Semester, automatic installations will be initiated during the Wednesday Morning Maintenance Window.
What about CaTS-Supported Classrooms and Computer Labs?
CaTS Classroom Technology Support will be deploying Windows 10 22H2 this summer, and all spaces will be updated by the beginning of the Fall 2023 Semester.
What about University-Owned Mac (Apple) computers?
The latest Mac Operating System (Ventura) was released earlier this year on CaTS-maintained Apple computers. If you have questions about your Mac, please contact the CaTS Help Desk.
Questions?
If you have questions or concerns regarding this update, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
Microsoft Office 2021 Now Available for University Windows Computers
Thursday, February 2, 2023
CaTS has completed testing on the latest version of Microsoft Office, which offers features and necessary updates to performance and security. This new release is critical to ensure ongoing support for the University’s Windows computers.
What actions do I need to take on my University-Owned Windows computer?
On January 30, the Microsoft Office 2021 self-service installation became available In Software Center. CaTS recommends installing the latest version of Office at your earliest convenience.
For assistance using Software Center, please visit https://www.wright.edu/information-technology/software-center-self-service-software-installation-for-windows.
What if this is not completed?
Office 2019 (or any version prior) will not be supported by Microsoft or CaTS later this year. To ensure data security and consistent user experiences, if a computer has not been upgraded through Self-Service by the Fall Semester, automatic installations will begin without further notification.
What about CaTS-Supported Classrooms and Computer Labs?
CaTS Classroom Technology Support will be deploying Office 2021 this summer, and all spaces will be updated by the beginning of the Fall 2023 Semester.
What about University-Owned Mac (Apple) computers?
Office for Mac utilizes a different versioning method, with the change from Office 2019 to 2021 appearing seamless and within regular automatic updates. No action is required on these devices.
Questions?
If you have questions or concerns regarding this update, please contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.
