CaTS BULLETIN

The CaTS Bulletin is your one stop source for news, announcements, security information, and virus alerts related to computing at Wright State University. If you have a question, suggestion, or concern about any of the items listed below, please contact the Help Desk by calling 775-4827 or by sending an email to helpdesk@wright.edu.

Please keep in mind that CaTS has regularly scheduled maintenance windows, and during these times you may not be able to access the campus network or certain systems such as WINGS, etc. These times are:

Every Second Sunday of the Month, 6:00am - 11:00am
Every Tuesday, 5:00am - 7:30am

 

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   Urgent: Phishing Scam Notice | Posted: February 10, 2014

Attention WSU Faculty, Staff, and Students:

CaTS wants you to be aware of another phishing scam that's targeting university faculty, staff, and students. This message tells you that your account may have been “put on-hold” and that you can no longer send or receive emails. You are then asked to click on a link to enable your account again. This message could have the subject line of “ADMIN NOTIFICATION”.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your log in information. If you do, your campus account information could be compromised.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.

 

   WSU Network Now Fully Operational| Posted: January 10, 2014

As of 9:00pm tonight, the Wright State University network is now fully operational. This includes wireless and Internet connectivity, and access to all WSU systems and services. CaTS appreciates your patience while we dealt with these network issues. Should you have further questions, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

 

   Some Network Connectivity Restored | Posted: January 10, 2014

CaTS has been able to partially restore Internet connectivity the WSU campus. Some services, including wireless and access to some on-campus web services, may still be experiencing issues.

CaTS is continuing to work with our vendors to resolve this situation. We appreciate your patience and apologize for any inconvenience this may have caused.

Questions can be directed to the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

 

   Current Issues with WSU Network | Posted: January 10, 2014

Currently, the Wright State University network is experiencing a complete outage of our wireless network. Along with this, access to non-WSU websites from within our wired network is also unavailable. For example, you would not be able to visit Google's website from your computer located on campus.

CaTS will notify the university when these networks are available. For questions, please contact the CaTS Help Desk at (937) 775-4827.

 

  Wright1 Card System Maintenance | Posted: January 3, 2014

System maintenance will be performed on the Wright1 Card System on Tuesday, January 7, between the hours of 6:00 – 8:00pm. During this time, all Wright1 Card services will be unavailable.

 

  Xtender Application Unavailable | Posted: January 2, 2014

At this time, the Xtender service is unavailable. CaTS believes the problem was the result of a storage system migration that was completed over the winter break. Until this problem is resolved, we ask that those of you who use Xtender refrain from scanning, indexing, or viewing documents with the Xtender application.

Our technical services department is currently in contact with the application vendors to remedy the situation, and hope to have the issues resolved as soon as possible.

 

  Reminder: CaTS System Maintenance for 5/19/13 | Posted: May 17, 2013

This is a reminder that CaTS will be conducting system maintenance on Sunday, May 19, from 7 a.m. – 3 p.m. During this time access to the following services will be unavailable:

* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Deposits
* WrightBuy
* Software Sales
* Banner & Related Services
* iTunesU

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  CaTS System Maintenance for 5/19/13 | Posted: May 16, 2013

This is a reminder that CaTS will be conducting system maintenance on Sunday, May 19, from 7 a.m. – 3 p.m. During this time access to the following services will be unavailable:

* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Deposits
* WrightBuy
* Software Sales
* Banner & Related Services
* iTunesU

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  CaTS System Maintenance for 5/3/13 | Posted: May 2, 2013

CaTS will be conducting system maintenance on Friday, May 3, from 5 a.m. - 7:30 a.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Introducing a New & Secure Wireless Network | Posted: April 25, 2013

On Tuesday, April 30, CaTS will be turning on a new wireless network for both the Dunbar Library and the Student Union. This network, called “WSU-Secure”, provides a more secure wireless connection and will require you to log in with your campus username and password in order to use it. Please note that at this time “WSU-Secure” is not replacing the current “WSU Wireless” connection. The “WSU_EZ_Connect” network will also remain available. You can still use these wireless networks without logging in.

If you’d like to try “WSU-Secure”, follow the basic instructions below. If you need more in depth instructions, visit the Wireless Authentication page, located at:

http://www.wright.edu/cats/wireless/authentication.html

Windows Computers:
- Navigate to http://access.wright.edu/wireless
- Download and run the software installer. This will configure WSU-Secure on your machine so that you can use the connection.

All other devices (Macs, phones, tablets, etc.):
- Connect to the “WSU-Secure” wireless network.
- If prompted regarding a certificate for authctrl.wright.edu, install the certificate.
- Enter your campus username and password for authentication.

For assistance or questions concerning the “WSU-Secure” wireless network, you can contact the Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Elimination of Video Services in Classrooms | Posted: April 15, 2013

Beginning May 1, 2013 and continuing through September 1, CaTS will be eliminating the Cable Programming/Video service currently available in electronic classrooms and computer-based labs. All current rooms will have the cable tuners removed and new classroom will not have the tuners installed.

Currently, the best source for receiving video content in the classrooms is by way of the internet through websites and streaming video. If you need to view Wright State produced programming you may do so on the University’s PEG channel at http://www.wright.edu/cats/technical/eventstream/. Select the “Video on Demand” option. You may also view University content on the Communications and Marketing Newsroom page at http://webapp2.wright.edu/web1/newsroom/.

For questions concerning this change, contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Tips & Tricks for Your Email & Calendar | Posted: April 10, 2013

Now that the university has been using RaiderMail for a few months, CaTS would like to pass along some tips and tricks to help you get the most out of the new system. We’ve created a website for these tips, and we’ll be adding information frequently. Here’s the link:

https://support.wright.edu/raidermail/index.php?title=Tips_%26_Tricks_for_Your_Email_%26_Calendar

Here’s a few of the tips covered on the new website:
*Printing an email message in Outlook Web App (OWA)
*Turning off the Conversation view in Outlook and Outlook Web App (OWA)
*Junk E-mail Options

If you have any questions about the Tips and Tricks website, or, if you have ideas on anything to add to the website, let us know! You can contact the Help Desk at (937) 775-4827, or you can send an email to helpdesk@wright.edu.

 

  Banner Admin Connectivity Issues for 4/8/13 | Posted: April 8, 2013

Currently, some users are experiencing intermittent connection issues when using Banner Admin. CaTS is aware of this situation and is working with the software vendor on a resolution. Later this evening, we will be restarting the Banner Admin service in hopes of restoring full connectivity. CaTS will notify the university when the system is fully operational.

 

  Atomic Learning Update | Posted: March 21, 2013

CaTS would like to inform you about an update we made recently to the Atomic Learning system. This update was done to enhance the simplicity and security of the login process. You can read more about it below. If you are unfamiliar with Atomic Learning, please read the brief “What is Atomic Learning?” section shown below.

WHAT IS ATOMIC LEARNING?
Atomic Learning gives you access to a huge library of technology training videos. You can find everything from Microsoft Office to Adobe products, and new training is always being added.

WHAT UPDATES HAS CaTS MADE?
Previously, when you clicked on the link to access Atomic Learning, a window would pop up asking for your campus username and password. When you click on that link now, a new webpage titled “Central Authentication Service” will appear. You can use this webpage to log in to Atomic Learning. Simply enter your campus username and password, just as you did before.

This change has not affected your Atomic Learning account in any way, and all of your previous viewing history is still available. If you notice that this is not the case, or, if you have any other questions related to Atomic Learning, please contact the CaTS Help Desk at (937) 775-4827.

HOW DO I ACCESS ATOMIC LEARNING?
If you haven’t used Atomic Learning before, now is a great time to try it out! To access Atomic Learning, visit the CaTS Online Tutorials page and click on the “Atomic Learning for Wright State University” link. You’ll be taken to the “Central Authentication Service” login page. Enter you campus username and password to access the system.

 

  Network Connectivity Issues for 3/19/13 | Posted: March 19, 2013

A campus network outage occurred at 12:50 p.m. today, which caused very sporadic network performance. Full network connectivity was restored at 2:00 p.m. If you have any questions about the outage, contact the CaTS Help Desk at (937) 775-4827.

 

  Important Java Update Information | Posted: March 7, 2013

Recently, a serious security risk was detected in Java version 7, which is currently in use on WSU computers. To mitigate this risk, an update to Java is necessary. Below, you’ll find information on how to update Java for both Windows and Macintosh. Please contact the CaTS Help Desk at (937) 775-4827 if you have any questions or encounter any problems after the upgrade.

*Windows*
On Wednesday, March 13, CaTS will be deploying an updated version of Java to university-owned Microsoft Windows computers on the campus network. You do not need to do anything to receive this update. If you are a Banner Admin user, please see the note below.

Note: After the update, Banner Admin users will no longer be able to tab from the username field to the password field when logging in to the system. In order to do so, the user must click directly into the password field before typing. The vendor for Banner Admin is aware of this issue and is working on a resolution.

Banner Admin users may also be presented with a confirmation box during the first login after receiving this update. These users should choose "Run with the latest version" to continue opening Banner Admin. Click the link below to see a screenshot of this box.

http://www.wright.edu/cats/images/other/banner_admin_java7.png


*Macintosh*
CaTS is unable to automatically deploy the Java update to Macintosh users. Most Mac users should receive this Java update if they use Apple Software Update on a regular basis. Below you’ll find a list of Mac OS X versions, along with information on how to update to the latest version of Java.

- OS X 10.6.8, 10.7.1 through 10.7.2 – The Java update is available through Apple Software Update. NOTE: This will be an update to Java 6.
- OS X 10.7.3 – 10.7.x – The Java 7 update must be manually installed through the Java.com website.
- OS X 10.8.x – The Java update must be manually installed through the Java.com website. Please note that Banner Admin is not supported with OS X 10.8 and higher at this time.

 

   CaTS System Maintenance for 3/1/13 | Posted: March 1, 2013

CaTS will be conducting system maintenance tonight, Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

   CaTS System Maintenance for 3/1/13 | Posted: February 26, 2013

CaTS will be conducting system maintenance on Friday, March 1, from 6 p.m. – 6:15 p.m. During this time you may experience brief outages when trying to connect WSU systems and services. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Correction to "CaTS Classroom News for Faculty" Message | Posted: February 7, 2013

On February 1, 2013, CaTS sent an email entitled "CaTS Classroom News for Faculty". In the "Classroom Features and Photos" section, faculty were advised to contact the Office of the Registrar for c lassroom scheduling or classroom assignment changes. Instead, faculty should follow the existing scheduling process, which is to direct any questions or concerns to the scheduling contact within your academic department.

 

  System Maintenance in Allyn Hall on 2/9/13 | Posted: February 5, 2013

On Saturday, February 9, 2013, between the hours of 7:00am and 4:00pm, CaTS will be conducting network and telephone maintenance in the basement of Allyn Hall. During this time, all land-line telephone service (including emergency telephones) and network access will be unavailable. Cellular phone service will still be available.

This outage will not affect the following areas: the Police Communications Center, the Loading Dock, and the Physical Plant HVAC area.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

 

  CaTS Classroom News for Faculty | Posted: February 1, 2013

Below are some of the projects CaTS is working on to enhance the classroom environment. If you have questions or comments about any of these projects, feel free to contact the Help Desk at \ (937) 775-4827 or 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

1) Classroom Features and Photos
CaTS and the Registrar recently enhanced the Classroom Features and Photos website. This website gives you information about all Registrar-scheduled classrooms, including equipment information and seating details, such as capacity and room layout. You’ll also find a picture of the instructor station and a panoramic video of the room. You can use this resource when deciding upon your room preferences for the Registrar or to see the layout of the room you are scheduled to teach in. This can be found at the following location, designed for faculty and advisors:

http://www.wright.edu/registrar/faculty-advisors

Please note: You must still contact the Office of the Registrar to schedule your classrooms or make any classroom assignment changes.


2) Emergency Signs
Please be aware of the new Emergency Signs located near the phone in campus classrooms. This is valuable information to know if an emergency happens in or near your classroom. The signs state that the fastest way to get a medical or police response is to dial x2111 from the classroom phone or 775-2111 from a cell phone. All signs should be in place by February 15.


3) VHS Capability in Classrooms
Please be advised that there are some electronic classrooms that no longer have the capability of playing VHS media. In the future, VHS players will not be replaced as classrooms are upgraded or when the VHS units become defective. A Blu-Ray DVD player will be installed in these rooms. Please check out your classroom equipment ahead of time to prevent any possible conflicts.


4) VHS Conversion Carts
Classroom Technology Support (CTS) now has 2 VHS Conversion Carts available for checkout. If you would like to begin converting your VHS media to digital, please call CTS at x3162 or stop by 017 Dunbar Library to reserve this equipment. CaTS encourages faculty and staff to begin transferring their VHS media to digital as soon as possible.


5) Teaching Station Signage to be Consolidated
In an attempt to reduce the clutter of instructional signage on or near the teaching stations in the electronic classrooms, CaTS will be installing Wall Mounted Reference Guides in the electronic classrooms. We will be doing this on a trial basis during the spring semester only in Millett Hall. If the guides are well received, we will begin placing them in all electronic classrooms. These guides will consolidate the existing signage into one easy-to-use location, mounted on the wall adjacent to the teaching station. To help make the rooms more instructor-focused, CaTS would appreciate any feedback you can give us regarding the use of these guides. Please send your feedback to helpdesk@wright.edu.

 

  Mac Users: Problems with Java and Banner Admin Access | Posted: February 1, 2013

Please note: this message only applies to Macintosh users who access Banner Admin. If this is not you, please disregard this message.

A recent Apple update has caused the latest version (10.6) of Java for the Mac to be viewed as malware and rendered the software inoperable. This is the version that normally works with Banner Admin, but because of this update, access to Banner Admin may no longer work. CaTS is working on a solution to this problem until Apple releases a permanent fix. If you are a Macintosh user and are having problems accessing Banner Admin, please contact the CaTS Help Desk at (937) 775-4827 to receive further assistance.

 

  Reminder: Official University Calendar Switch | Posted: February 1, 2013

CaTS would like to remind you that as of today, February 1, the new RaiderMail calendar is now the official Wright State University enterprise calendar. This calendar should now be used to schedule meetings and appointments.

The previous Communications Express (WINGS) Calendar system has now been set to a read-only mode, so you will not be able to add or remove appointments on this calendar. You will be able to view this calendar until June 30, 2013, at which point it will removed. Until this date you can still access your calendar to copy or print your appointment history. If you would like assistance with copying or printing your appointment history, please contact the CaTS Help Desk.

As a reminder, appointments in the Communications Express (WINGS) Calendar were not transitioned to the RaiderMail Calendar. You must re-create all appointments and meetings.

If you would like addition information on the RaiderMail calendar, please visit the RaiderMail Help & Documentation Calendar Usage website, located at: https://support.wright.edu/raidermail/index.php?title=Calendar_Usage_Instructions.

If you haven’t already, you may also want to consider attending a RaiderMail training session offered by CaTS. You’ll learn more about using the calendar system in the WSU environment. For a list \ of dates and registration information, see the following website: https://support.wright.edu/raidermail/index.php?title=RaiderMail_Training

As always, if you have any questions concerning the RaiderMail Calendar, you can also contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

 

  CaTS News for Spring Semester 2013 | Posted: January 18, 2013

Here are some items CaTS would like you to know about. If you have questions about anything mentioned here, please contact the CaTS Help Desk at (937)775-4827, or toll free at 1-888-775-4827.

*Windows 8 Information*
As you may know, Microsoft recently introduced Windows 8, the newest version of the Windows operating system. CaTS, in conjunction with departmental tech coordinators, has been evaluating Windows 8 for compatibility with key applications and systems. At this time, there are no plans to install Windows 8 on university-owned computers in the near future.

Windows 8 is likely to introduce compatibility issues with important academic and administrative applications. The heavily redesigned user interface has also come under criticism from the industry and may prove difficult for many users to adapt to. CaTS has historically held off support for a major new OS version until the release of the first service pack and used that 6-9 month period for testing and evaluation. Windows 7 has now been widely adopted on campus and there are few compelling reasons to embark on upgrades.

If you have purchased a new computer for personal (not university) use that has Windows 8 installed, CaTS will offer our support, but cannot guarantee that we can resolve any issues with Windows 8.


*RaiderMail Calendar Information*
As was previously announced, Wright State University will be adopting the RaiderMail Calendar on February 1, 2013, as the new enterprise calendar. To help make your transition to the new calendar easier, CaTS has compiled a list of known issues that you may come across when using the RaiderMail calendar. The RaiderMail Known Issues website (linked below) contains information on these issues, along with resolutions (if any), and the current status of the issue. CaTS encourages you to report any issues you may come across when using the RaiderMail Calendar.

Known Issues website:
https://support.wright.edu/raidermail/index.php?title=Known_Issues

 

  Campus Phone Outage for 1/21/13 | Posted: January 17, 2013

On Monday, January 21, 2013, CaTS will be conducting system maintenance and upgrades on the main campus telephone system between the hours of 7:00am and 9:00am. During this time, all land-line telephone service (including emergency telephones) will be unavailable. Cellular phone service will still be available.

If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827. You can also send an email to helpdesk@wright.edu.

 

For an archive of older news and alerts, see the following links:

2012 CaTS Bulletin Archives
2011 CaTS Bulletin Archives
2010 CaTS Bulletin Archives

 

 

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