Earlier access issues to OneDrive for Business and SharePoint Sites have been resolved.
If you experience further issues, contact the CaTS Help Desk at helpdesk@wright.edu.
Earlier access issues to OneDrive for Business and SharePoint Sites have been resolved.
If you experience further issues, contact the CaTS Help Desk at helpdesk@wright.edu.
Currently, Microsoft is experiencing widespread intermittent access issues to both OneDrive for Business and SharePoint Sites affecting both on and off-campus locations. Microsoft is aware of the issue and working on a resolution.
CaTS will notify you once these services have been restored.
On June 3rd, 2019 two-factor authentication will become mandatory to access many IT services while off campus or using the wireless network. This provides a much greater level of protection for your personal information and the information of other Wright State members.
While two-factor authentication provides a greater level of security, it is not a universal remedy. The 'bad guys' have developed social engineering techniques to defeat two-factor authentication. Please note that they are not attacking the technology with these techniques, but are targeting the individual's willingness to be helpful.
One example goes like this (this technique only works if an individual has already mistakenly given their username and password away via a phishing scam): when the username and password are in possession of the 'bad guys'. an email is sent to the individual masquerading as the company's IT Help Desk. This email indicates the IT department will be testing the two-factor authentication system, requesting that the individual approves the request. If the user approves the request, the hacker now has access to the person's account.
The lesson here is to never approve a two-factor authentication request unless you are the person authenticating to our systems.
If you have any questions about two-factor authentication, or ever receive an email you believe to be suspicious, contact the CaTS Help Desk at (937) 775-482, or email helpdesk@wright.edu.
CaTS has seen a recent increase in the number of email impersonation attempts at the University.
A number of the reported emails begin with 'Urgent Request' in the message subject line.
Impersonation emails appear to be coming from a Wright State individual, but are actually coming from an outside email service such as Gmail.
Please make sure that you check the email address the message is coming from, and verify with the actual Wright State employee if there is a question if they actually sent it. If you ever have concerns or questions, please forward the message to the CaTS Help Desk at helpdesk@wright.edu.
Attention Wright State Community Member:
As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As Wright State University's central information technology organization, your input is critical to our improvement efforts. Our goal is to receive 1,000 responses, so we can ensure we are hearing from a large percentage of University members. Click on the link below to fill out the quick survey.
https://wright.qualtrics.com/jfe/form/SV_e3uv7jF5lMzwZEN
Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey.
When complete, survey results will be available to view here: https://www.wright.edu/information-technology/about/office-of-the-cio
Results from the 2018 survey can be found here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/2018%20Customer%20Satisfaction%20Survey%20Results.pdf
If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
Thank You.
CaTS is happy to announce that we've completed the year long project with Verizon to improve cell service throughout the Dayton Campus!
This project consisted of the installation of a new Verizon cell tower on Oelman Hall, and a Distributed Antenna System (DAS). The DAS allows for improved Verizon cellular coverage in the tunnels and building lower levels!
The entire cost of this project was funded by Verizon. All Verizon customers are now able to take advantage of improved access to the Verizon network while on campus.
As the Summer and Fall Semesters approach, please take a few moments to review the information below and let CaTS know your classroom equipment and training requirements.
As a reminder, if you need specialized software installed in your classroom for the Summer or Fall Semesters, we need your request submitted to helpdesk@wright.edu no later than April 12th. Visit the following website to see a list of software already installed on classroom computers: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-a....
If you would like training on the use of any technology available in your classroom, CaTS can help. To schedule one-on-one classroom training, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea.... A CaTS training representative will contact you shortly thereafter.
If you plan to use NetSupport School, Apple TV, or Panopto lecture capture, the Center for Teaching and Learning (CTL) can provide training on how to effectively incorporate these services into your course. The CTL also provides NetSupport School and teaching untethered workshops throughout the academic year. For a list of workshops and training videos, visit the CTL's website at www.wright.edu/ctl/.
If you plan to use our Interactive Video Distance Learning (IVDL) classrooms to simultaneously teach a class to students on both Dayton Campus and Lake Campus, CaTS recommends you attend a brief training session on using this technology. To schedule a session, fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea...
If you need specialized equipment delivered to your classroom, please schedule this in advance by calling the CaTS Help Desk at (937) 775-4827. To make sure your preferences are saved for the Summer Semester, please make your equipment request by April 12th.
For any other questions regarding your classroom, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
On this page:
macOS Monterey (12.0) was released on October 25, 2021. Monterey is currently available in Casper if you are interested in updating your Mac device to this operating system. More information about Casper can be found here: Casper: Self-Service Software Installation for Macs.
macOS Big Sur (10.16) was released in late 2020. CaTS is still in the process of testing standard software used around campus and in computer labs. Please note that Big Sur has some known compatibility issues with certain University services.
macOS Catalina (10.15) was released on Monday, October 7, 2019. CaTS is still in the process of testing standard software used around campus and in computer labs. Please note that Catalina has some known compatibility issues with certain University services.
macOS Mojave (version 10.14) is the fifteenth major release of macOS, Apple's desktop operating system for Macintosh computers. macOS Mojave (10.14) was released on Monday, September 24, 2018. CaTS has completed testing Mojave with the standard software used around campus and in computer labs.
Compatibility Issues
Please note that Mojave has some known compatibility issues with certain University services.
Students, faculty, staff
CaTS is now officially supporting macOS Mojave. If you are interested in upgrading to macOS Mojave, we recommend you first review our Software Compatibility list for known issues. If you currently use Matlab, we recommend you wait until January before upgrading to macOS Mojave.
Before you upgrade to Mojave, make sure your computer and all software are compatible with this version. If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.
You will need one of the following models in order to run macOS Mojave:
Recommended Minimum Hardware:
Before you upgrade, we recommend you backup your Mac by copying your Documents folder to an external drive
Download macOS Mojave and follow the onscreen instructions to begin your upgrade
If you have OS X 10.11 (El Capitan) or an older version, we strongly recommend that you upgrade to at least macOS 10.12 (Sierra). Apple will most likely stop providing software upgrades or critical security updates for OS X 10.11 and older versions soon.
Software | Supported |
---|---|
Adobe Creative Cloud 2019 and 2020 |
Yes |
Camtasia 2019, v19.05 or newer |
Yes |
Cisco AnyConnect VPN |
Yes |
FileMaker 17 |
No |
FileMaker 18 |
Yes |
Mathematica v12 |
Yes |
Matlab 2019a |
No |
Matlab 2019b |
Yes |
Office 2016 and 2019 |
Yes |
Parallels v14 and 15 |
Yes |
Pharos Printing (Xerox) |
Yes |
Read & Write v7.1.1 |
Yes |
SentinelOne v3.4.2 or newer* |
Yes |
Snap & Read |
Yes (Google Chrome) |
Skype for Business |
Yes |
SPSS 26 |
Yes |
STATA 15 and 16 |
Yes |
VMWare Horizon Client v5.3 or newer |
Yes |
*Users running Big Sur may experience issues with the SentinelOne agent on their computer.
Software | Supported |
---|---|
Adobe Creative Cloud 2019 and 2020 | Yes |
Camtasia 2019, v19.05 or newer | Yes |
Cisco AnyConnect VPN | Yes |
FileMaker 17 | No |
FileMaker 18 | Yes |
Mathematica v12 | Yes |
Matlab 2019a | No |
Matlab 2019b | Yes |
Office 2016 and 2019 | Yes |
Parallels v14 and 15 | Yes |
Pharos Printing (Xerox) | Yes |
Read & Write v7.1.1 | Yes |
SentinelOne v3.4.2 or newer* | Yes |
Snap & Read | Yes (Google Chrome) |
SPSS 26 | Yes |
STATA 15 and 16 | Yes |
VMWare Horizon Client v5.3 or newer | Yes |
*Users running Catalina may experience issues with the SentinelOne agent on their computer.
Model | Supported |
---|---|
iMac Intel (Early 2008) | No |
iMac Intel (Early 2009) | No |
iMac Intel (Late 2009) | No |
iMac Intel (21.5-inch, Mid 2010) | No |
iMac Intel (27-inch, Mid 2010) | No |
iMac Intel (21.5-inch, Mid 2011) | No |
iMac Intel (27-inch, Mid 2011) | No |
iMac Intel (21.5-inch, Late 2012) | Yes |
iMac Intel (27-inch, Late 2012) | Yes |
iMac Intel (21.5-inch, Late 2013) | Yes |
iMac Intel (Retina 5k, 27-Inch, Late 2015) | Yes |
iMac Intel (21.5-inch, Mid 2014) | Yes |
iMac Intel (27-inch, Late 2013) | Yes |
iMac Intel (21.5-Inch, Late 2015) | Yes |
iMac Pro Intel (Retina 5k, 27-inch, Late 2017) | Yes |
iMac Intel (Retina 5k, 27-inch, Mid 2017) | Yes |
iMac Intel (Retina 5k, 27-inch, Late 2014) | Yes |
iMac Intel (Retina 4k, 21.5-Inch, Late 2015) | Yes |
iMac Intel (27-inch, Early 2013) | Yes |
iMac Intel (Retina 4k, 21.5-inch, Mid 2017) | Yes |
iMac Intel (21.5-inch, Mid 2017) | Yes |
Mac mini Server (Late 2012) | Yes |
Mac mini (Mid 2011) | No |
Mac mini (Late 2012) | Yes |
Mac mini (Late 2014) | Yes |
MacPro (Late 2013) | Yes |
13-inch Retina MacBook Pro (Mid 2017) | Yes |
15-inch Retina MacBook Pro (Late 2013) | Yes |
15-inch Retina MacBook Pro with TouchID (Late 2016) | Yes |
15-inch Retina MacBook Pro (Mid 2015) | Yes |
MacBook Pro (13-inch, 2018) | Yes |
15-inch Retina MacBook Pro (Mid 2012) | Yes |
MacBook Pro (15-inch, 2018) | Yes |
15-inch MacBook Pro (2011) | No |
MacPro (Mid 2010) | No |
15-inch Retina MacBook Pro with TouchID (Mid 2017) | Yes |
13-inch MacBook Pro (Mid 2012) | Yes |
13-inch Retina MacBook Pro with TouchID (Late 2016) | Yes |
13-inch MacBook Pro (Early 2015) | Yes |
13-inch MacBook Pro (2011) | No |
15-inch MacBook Pro (Mid 2012) | Yes |
13-inch Retina MacBook Pro (Late 2013) | Yes |
MacPro (Early 2009) | No |
MacBook Pro (Mid 2009) | No |
15-inch MacBook Pro (Mid 2010) | No |
13-inch Retina MacBook Pro (Late 2012) | Yes |
17-inch MacBook Pro (2011) | No |
13-inch MacBook Pro (Mid 2010) | No |
MacPro (Early 2008) | No |
MacBook (12-inch Retina Mid 2017) | Yes |
MacBook (13-inch Late 2009) | No |
MacBook (12-inch Retina Early 2015) | Yes |
MacBook (13-inch Aluminum, Late 2008) | No |
MacBook Air (13-inch Mid 2011) | No |
MacBook Air (11-inch Mid 2011) | No |
MacBook Air (11-inch Mid 2013) | Yes |
MacBook Air (11-inch Early 2015) | Yes |
MacBook Air (13-inch Mid 2012) | Yes |
MacBook Air (13-inch Early 2015) | Yes |
MacBook Air (13-inch Mid 2013) | Yes |
MacBook (12-inch Retina Mid 2017) | Yes |
CaTS is excited to announce an agreement has been reached regarding personal Adobe Creative Cloud software purchases through our online software store, OnTheHub. Below is important information regarding accessing OnTheHub and Adobe Creative Cloud purchases.
Accessing OnTheHub
OnTheHub has been integrated with our Single Sign On service and no longer requires a separate account. To log in:
Important Notes:
Adobe Creative Cloud Purchases for Students, Faculty, and Staff
Adobe Creative Cloud is now available to purchase for personal use by all active Wright State students, faculty, and staff. An annual subscription to Creative Cloud can be purchased through OnTheHub at a discounted rate for personal and home use.
Retirees, Emeritus Faculty and former employees are now eligible for software purchases through OnTheHub. Additionally, College Credit Plus students are not eligible to purchase Adobe Creative Cloud, however other software through OnTheHub is available to them.
Important Note: CaTS is aware that some faculty, staff, and students are in a contract subscription with Adobe for Adobe Creative Cloud programs at $20/month. For more information on how to opt out of that subscription, please see the Personal Adobe Creative Cloud Contract Information article.
Purchasing and Installing Adobe Creative Cloud
Adobe Creative Cloud Work Purposes vs Home Use Purposes
Software purchased via OnTheHub is for personal/home use only. Wright State faculty and staff can install Adobe Creative Cloud on university-owned machines for free through Software Center (Windows PCs) and Casper (Mac OS).
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
CaTS will soon be preparing our electronic classrooms for the 2019 Summer and Fall Semesters. If you need specialized software installed in your classroom for the Summer or Fall Semesters, we need your request submitted to us no later than April 12th, 2019.
Visit the following website to see a list of software already installed on classroom computers:
https://www.wright.edu/sites/www.wright.edu/files/page/attachments/lab-a...
If the software you require is not listed, send a request to helpdesk@wright.edu. A technical will follow up with you regarding your request.
Software requests should include:
If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.