CaTS | Information Technology

CaTS Blog

Upcoming Changes to NetSupport School Availability

Thursday, March 31, 2022

At the beginning of the Summer 2022 Semester, NetSupport School software will no longer be available in 207 Student Success Center due to a reduction in the number of "seats" included in our licensing agreement.

NetSupport School will still be available in the following Student Success Center classrooms:

  • 005 SSC
  • 007 SSC
  • 014 SSC

If you are scheduled to teach in 207 Student Success Center for either the Summer or Fall 2022 Semester(s) and plan on using NetSupport School during your class, please contact your department’s scheduling admin to change your room assignment(s) with the Office of the Registrar.

For more information about Dayton campus classrooms, visit https://www.wright.edu/information-technology/general-classroom-information. If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Classroom Software and Training Needs for Summer 2022

Tuesday, March 22, 2022

CaTS is in the process of preparing our Dayton Campus electronic classrooms and computer labs for the 2022 Summer Semester. If you need specialized software installed in your classroom for the Summer Semester and have not already requested it from CaTS, please submit your request by April 29th.

Please send your specialized software request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in
  • Which Summer term you will be teaching (A, B, C)

Do you need training on classroom equipment?

If you would like training on the use of any equipment available in your classroom before the beginning of Summer Semester, please fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea5131d620000263482e144b0d2. A CaTS training representative will contact you shortly thereafter.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 3/3

Thursday, March 3, 2022

The Help Desk was recently notified of an email phishing scam that targets Wright State members with the subject line of "Covid-19 Benefits," and appears to come from a Wright State email address.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus "w" account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 3/6

Thursday, March 3, 2022

CaTS will be performing Banner maintenance on Sunday, March 6, from 7–8 a.m. During this time, the following services will be unavailable:

  • WINGS Express
  • Banner Admin
  • Student Accounts
  • Online Payments
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • Housing Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • eTranscripts
  • Banner Workflow

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Network Outage for 2/23

Monday, February 21, 2022

On Wednesday, February 23, from 5–7 a.m., CaTS will be performing an upgrade to the campus network which could cause intermittent network outages during this time.  

If you have any questions about this outage, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

Campus Phone Outage for 3/3

Monday, February 21, 2022

On Thursday, March 3, from 6–8 a.m., AT&T will be performing system maintenance on the campus phone lines, causing a partial voice/phone outage. During this time individuals will not be able to place or receive phone calls to external, non-Wright State numbers. On campus voice/phone traffic will not be affected by this maintenance. 

If you have any questions or experience issues after this maintenance window, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

NEW TIME: Emergency Wireless Upgrade for 2/17/22

Friday, February 18, 2022

CaTS will be conducting an emergency upgrade on the wireless network tonight from 9:15 – 10:45 p.m. Individuals may experience intermittent disconnections from the wireless network during this time.

If you have any questions regarding this upgrade, please contact the CaTS Help Desk at helpdesk@wright.edu.

Emergency Wireless Upgrade for 2/17/22

Friday, February 18, 2022

CaTS will be conducting an emergency upgrade on the wireless network tonight from 8 – 9:30 p.m. Individuals may experience intermittent disconnections from the wireless network during this time.

If you have any questions regarding this upgrade, please contact the CaTS Help Desk at helpdesk@wright.edu.

New Weekly Maintenance Window for VDIs

Wednesday, February 16, 2022

In order to maintain effective data security and efficient system performance for our users, CaTS will be instituting a weekly maintenance window for all persistent VDIs. During this time, your system may be unavailable and you should expect that it could reboot.

When is the Weekly Maintenance Window?
Wednesday mornings, between 1–4 a.m.

What Actions Do I Take Now?
When you are done using your VDI for the last time before the next maintenance window is scheduled to occur, please ensure that you save and close out of any applications. You should also sign out of or reboot your VDI, but should not shut it down as this could prevent updates from running.

When Will This Begin?
This maintenance window will begin on March 2 and will remain in effect every week moving forward.

Questions?
If you have any questions or concerns regarding this maintenance window, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu.

New Answer Forms for Scantron Exams

Wednesday, February 16, 2022

CaTS is in the process of transitioning from the current blue and green Scantron exam answer sheets to a new black and white form, which provides cost-saving benefits to the university and a new and improved scanning and grading process for Scantron exams. Reports will still be available to faculty as an electronic file sent through SecureShare, or as printed copies available for pickup in the CaTS Scanning Services office.

When Will This Transition Be Complete?
Our goal is to fully transition to the new black and white answer sheets by July 1, 2022. After this date, the current blue and green forms may no longer be accepted at Scanning Services for grading.

What Differences Will I Notice?
The main difference between the current form and the new answer sheets is that the student responses are recorded vertically instead of horizontally (pictured below). A copy of the new answer sheet can be viewed on the CaTS website at https://www.wright.edu/information-technology/scanning-of-examinations-and-evaluations.

Current Form:

Current Form Answer Key

New Form:

New Form Answer Key

What Actions Do I Take Now?
The new black and white answer forms are available now for purchase through Printing Services; forms can be ordered at https://printcenter.wright.edu/home.asp.

If your department still has copies of the current blue and green answer forms, please continue using them until your inventory is depleted. Additionally, please email scanning@wright.edu with how much stock you have of the current answer forms and how long you anticipate that stock lasting.

Questions?
If you have questions about this transition, please contact the CaTS Scanning Services office at scanning@wright.edu.

Pages

Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

View Operating Hours