Do I have to register my software?

Most Microsoft products require that they be registered with Microsoft. If you fail to register the software they will be disabled after 50 launches or 30 days. By default, registration is handled via the web, but if you do not have an Internet connection, you can register via an 800 phone number. In most cases, a registration wizard will pop up when you launch the program, or is available in a menu. Registration information is also included with the installation guide provided with your CD Kit. To reach Microsoft registration by phone, you can call 888.652.2342 (Office products) or 888.571.2048 (Windows.)

When will Mac Office 2008 be available?

Microsoft plans to release Office 2008 for Mac at the end of January, however, it frequently takes them a month or more to provide it under the student licensing program. We will begin selling Office 2008 as soon as it is available.

When will Windows Vista be available?

Microsoft has released an entirely new version of th Windows operating system, called Vista, featuring an extensively redesigned interface. We are awaiting the Microsoft Student Select licensing version of Vista Ultimate, expected in the fall.

When will MacOS X 10.5 Leopard be available?

Apple has announced a new version of the MacOS - 10.5 Leopard featuring Time Machine, a new 3D Desktop, Spaces, Quick Look and many other enhancements. Apple has stated that 10.5 Leopard will be released in October, so it should be available on the home software licensing store shortly thereafter.

Why did the prices go up for Summer 2007?

The university signed a new licensing agreement with Microsoft in June giving students and employees access to the Student Select licensing program. Student Select licenses are simpler, giving students immediate ownership of the software rather than the complicated and confusing rules under the old licensing program.

Can I return software for a refund or exchange?

All sales are final. Because each package contains a unique product installation code, it can not be returned or exchanged. Please make sure you understand which product you are purchasing and what the system requirements are. For questions, contact the CaTS Help Desk helpdesk@wright.edu.

Product activation key does not work, what do I do?

When installing any Microsoft product, you must enter the product key printed on the yellow sticker on the back of the first CD sleeve. Carefully type in the numbers and letters exactly as they appear on the product key sticker.

In some cases, if you have an existing version of Office or Works on the system and you install Office from the home use media, the product key registration may fail. Try doing a complete uninstall of Office, Works or other Microsoft trial software. Next, restart the computer and then begin the installation process again.

If your CD drive is not set to auto-run setup programs and you launched the installer by browsing the CD, make sure you are running the correct Setup application. The Office CD has several setup programs on the CD, but only one will fully install Office and accept the product key printed on the yellow sticker.

How can I pay for the software?

The Home Software Store accepts credit cards and bank check routing information. Cash and Wright One Card sales are not available.

What are the shipping charges for mail order?

If you choose to have the software shipped to your home address there is a $5 per product shipping charge. Mail orders are processed within 5 business days and sent via standard US Postal services.

How many copies can I purchase and install?

Software is licensed for a single computer and only one copy of each product can be purchased. The Microsoft product installation key only permits installation on a single computer. This rule has been established by Microsoft; the university is not permitted to sell you more than one copy, even if you own multiple computers.

What is Employee Work-at-Home licensing?

University faculty and staff can take advantage of Microsoft Work-at-Home rights for several products. This software is free, but can only be used for work-related activities, no personal-use of the software is permitted by Microsoft. The software must also be removed from the computer if the person retires or leaves the employment of the university.

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