Financial Aid Complaints

RaiderConnect staff are working remotely until further notice. Please call 937-775-4000 to speak with an enrollment services advisor or email We are happy to schedule phone or video appointments via our email address at this time. Scanned or photographed documents can be emailed to

Students who have complaints about financial aid should first work with RaiderConnect to resolve the dispute.

130 Student Union
Phone: (937) 775-4000

Should the dispute not be resolved after working with RaiderConnect, students may contact the Office of Financial Aid via email at Complaints sent to this address will be forwarded to the Director of Financial Aid.

If the dispute is not resolved to the student’s satisfaction, there are resources outside of the university that may assist:

The Office of Financial Aid will review all complaints sent directly to the Director of Financial Aid, Vice President of Enrollment Management, Provost, President of the University and all other officials who may receive a complaint regarding issues with financial aid.  All complaints are taken seriously, and will be viewed and responded to promptly.