CaTS Blog

Self-Service Software for University-owned Macs

Monday, August 14, 2017

CaTS is excited to announce that a new software installation process called Casper is now available. This self-service application offers you the ability to download commonly used software programs for your University-owned Mac, at no cost to you!

Windows Users: Software Center is currently available to you for self-service software installations. To read more about Software Center, visit:

Using Casper
To install university provided software, you must first enroll your Mac into Casper. For enrollment and installation instructions, visit:

Benefits of Casper

  • Allows for self-service software installations, with no need to wait for a Help Desk technician.
  • Install up-to-date versions of available software at no cost to you.
  • Allows CaTS to report usage of software to optimize licensing costs.
  • Self Service portal to manage your software, as well as learn about and access other services offered by CaTS.

Software Available Through Casper

  • Adobe Acrobat Pro DC
  • Adobe Creative Cloud (Photoshop, Illustrator, Premiere, etc.)
  • Camtasia
  • Cisco AnyConnect VPN
  • FileMaker Pro 15 (Boonshoft School of Medicine Only)
  • Mathematica
  • MatLab
  • Microsoft Office 2016
  • OneDrive for Business
  • Skype for Business
  • SPSS
  • System Center Endpoint Protection

CaTS will continue to add additional software packages, so remember to log in to Casper in the future to check out what's new!
If you have questions about Casper, contact the Help Desk at (937) 775-4827, or email

Home Base Information

Thursday, August 3, 2017

Beginning August 8th, the Home Base walk-in location will move to the CaTS Help Desk in 025 Library Annex.

This change will provide you with a more simplified way of accessing technical support for all of your personal and university needs!

As a reminder, CaTS Home Base offers advanced technical support for the personal computer needs of Wright State members, including free virus scans and system troubleshooting. Visit our Home Base website for an in-depth list of available services.

For hours of operation, visit our Location and Hours website. For questions, call the Help Desk at (937) 775-4827 or email

Banner 9 Upgrade Coming Soon!

Tuesday, July 25, 2017

Wright State Faculty and Staff,

Wright State is commencing the upgrade to Banner 9. This new release delivers a number of important enhancements, including a modern user interface, enhanced navigation and process management tools, and new functionality across the student, HR and finance functions. It will also give us greater flexibility as we’ll be able to run Banner on any browser and on tablets.

With any system upgrade, we know that people often grow concerned over what will change, and we have been working closely with our partner, Ellucian, to understand and anticipate those changes. To date, most of the feedback that other institutions have provided indicates that getting used to the new interface and navigation takes minimal effort. To date, hundreds of Banner customers have already upgraded or are in the process of upgrading, and we will be able to share experiences across the Banner community as we roll out Banner 9 here. 

Our team plans to begin the move to Banner 9 by upgrading the various administrative modules in a phased approach. We will start this project in July 2017 and we are targeting completion for October 2018. We will be reaching out to the functional areas to coordinate for system testing and training as we work to complete the overall project schedule. Because we are upgrading the administrative modules, there will be little to no impact on our students.

To see what’s coming check out these quick videos (registration is required):

Here are some additional resources to help you learn more about what’s coming in Banner 9:

We will be keeping you informed of our progress through our Banner 9 website, as well as through open discussions with your team, and we welcome your involvement as a part of this initiative. If you have any questions or concerns, I'd be happy to discuss them with you. Please contact me at (937) 775-4008, or

CaTS System Maintenance for 7/30/17

Monday, July 24, 2017

CaTS will be conducting system maintenance on Sunday, July 30, from 6 - 10 a.m. During this time access to all Banner-related services will be unavailable, including the following:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • TK20
  • Parking Services
  • WrightBuy
  • Xtender
  • DARS

This upgrade is taking place in order to provide more security for Banner and also to better position the university for a transition to the Banner 9 platform.

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

Transmitting Sensitive Data

Wednesday, July 5, 2017

Documents containing sensitive data should not be scanned to email on Wright State University printers or copiers. Email is not considered a safe method to transfer sensitive data containing information like social security numbers or credit card information.

DO NOT send sensitive information via scanned documents through email.

  • Sensitive information could include student, faculty, and staff UID information, grades, credit card numbers, Social Security numbers, passport information, etc.
  • Your personal information sent through email to HR, Payroll, or other departments on campus
  • Email is not a secure method of sending or storing sensitive information

DO use File Locker as an alternative.

  • Download the document you need to submit to your H:// drive
  • Fill out the document and save changes
  • Login to using your campus username and password
  • Upload the document to FileLocker
  • FileLocker can be used to securely share and request files and data
  • FileLocker works with people from both inside and outside of WSU
  • The recipient of the file you share will receive an email notifying them a file has been shared with them
  • For more information about FileLocker, visit

Important Information

  • Scanning to Network K:// and R:// drives is a safe way to store and save sensitive data
  • Drop off sensitive data to the department it needs to be delivered to
  • Read more about campus Xerox printers on the Campus Auxiliary and Business Services website 

If you have questions about printing, scanning, or what kind of documents are considered sensitive data, contact the CaTS Help Desk at (937) 775-4827, or email

Tegrity to Panopto Transition

Thursday, June 29, 2017
The Tegrity contract and all access to the system expired on June 30, 2017. Faculty no longer have direct access to recordings unless they have been migrated into Panopto. If you did not convert them yourself or request that they be converted, you may fill out a conversion request form here:
All of WSU's Tegrity recordings were archived after Spring semester 2017. The Tegrity software will be removed from all classroom computers and from Pilot.

Tegrity Reports

The ability to run reports on your Tegrity classes and students will also go away on June 30th. If you need this data for accreditation, tenure, etc., please see the following links:
"Generating reports: Detailed Reports"
"Generating reports: Custom Analysis"
"Generating reports: Weekly Summary Snapshots"
If you have any questions or concerns about converting to Panopto, please contact Bryan Beverly or Ben Penry in the CTL, or visit the following CTL webpages:

Phishing Scam Notice for 6/28/17

Wednesday, June 28, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. This email may have the subject line "Wright Email Misuse Violation” and may appear to come from a Wright State email address.

The message instructs you to click a link in order to resolve some issues with your email account. Please be aware that this is a scam. Do NOT click on the link, reply to the email, or enter your campus username and password.

Recently there has been a large number of phishing attempts targeting Wright State University students, faculty, and staff. If an email is difficult to read or contains poor grammar, it is most likely a scam. Do not click on any links or download any attachments that may be contained in these emails.

If you have any questions about an email you suspect could be a scam, please contact the CaTS Help Desk at (937) 775-4827, or forward the email to

Phishing Scam Notice 6/19/2017

Monday, June 19, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. This email may have the subject line " Course issues - Resolve now” and may appear to come from “University of Wright”.

The email instructs you to click a link in order to resolve some issues with your courses. Please be aware that this is a scam. Do not click the link or reply to the email.

If you have any questions about this scam, please contact the CaTS Help Desk immediately for further assistance. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.

New Training Dates Available!

Friday, June 16, 2017

Workshop dates for late June and July are now available!

CaTS will be offering training sessions over the following services:

  • Office 365
  • OneDrive for Business
  • Skype for Business
  • SharePoint Sites
  • Microsoft Outlook 2016

Course information, including descriptions and session times, can be found on the CaTS Training Workshops website. Register for a session today!

If you have questions about a certain session, or would like more information about the new technical training program, email

Important Information About Malware Threat

Thursday, May 18, 2017

Recently, a worldwide cyber-attack known as WannaCry Ransomware has affected more than 230,000 computers in over 150 countries. This malware is expected to make further attacks across the world in the coming week.

In order to protect your workstation from this attack, CaTS is requiring a full shut down and restart of all Windows PC machines.

What is the Threat?

Data stored on your computer could be deleted if affected by this attack. A security patch released by Microsoft this past March protects your workstation from being compromised when installed. To install this patch, follow the action steps below.

Actions Needed:

Perform a full Shut Down of your computer before powering it back on. A Restart or Log Off will not accomplish the patching process.
If you see messages referring to updating your computer after initiating the Shut Down, let the update finish. Do not unplug or hold down the power button as it could cause file corruption.
Once the computer fully shuts down it is safe to turn the computer back on for use.
Public computers in labs and classrooms are also at risk and should be shut down. If you manage any public computers, please perform the steps above to those machines as well.


If you have any questions, issues, or receive a notice saying an update failed to install, contact the CaTS Help Desk at (937) 775-4827 for assistance.