CaTS Blog

Email Access Issues Resolved

Monday, May 2, 2016

As of late Saturday evening, all login issues with WINGS/Office 365 have been resolved.

If you are still experiencing issues, please contact the CaTS Help Desk at (937) 775-4827.

Email Access Issues 4/30/16

Saturday, April 30, 2016

At this time, access to Wright State email is only available through outlook.wright.edu. Email access through the Office 365/Email icon in WINGS, is currently experiencing issues. CaTS is aware of the issue and working on a solution.

If you have questions, please call the Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Storage Systems Upgrade - 5/7/16

Friday, April 29, 2016

On Saturday May 7, between 6:30 a.m. and 7:30 a.m., there will be a systems upgrade to provide an updated version of the storage functions on workstation computers throughout campus during which the ‘Home’ drive will be unavailable. This can include Macs, Windows, and others that are not on the Wright State domain.

If you are on the domain, you will not be affected by this update; however all users will be affected during the maintenance window. For instructions on how to check if your workstation is connected to the domain, visit https://www.wright.edu/information-technology/blog/article/verifying-you....


Currently, the ‘Home’ drive can be accessed through both home.wright.edu, which shows only ‘Home’, and shared.wright.edu, which shows the ‘Home’, ‘Shared’, and ‘Restricted’ drives when using the 'Run' command on your computer. After this upgrade, the ‘Home’ drive will be accessible only through shared.wright.edu.

If you have any questions, please call the Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Wright1 Card Outage for 5/1

Friday, April 29, 2016

The Wright1 Card system will be unavailable during the following times due to system maintenance:

  • Sunday, May 1, 2:00 p.m. through Monday, May 2, 4:00 p.m.

During this time, access to the following Wright1 Card services will be unavailable:

  • Online deposits and account statements
  • Sales at off-campus and on-campus merchants (Union Market will be open & accepting cash/credit card)
  • Wright1 and credit card swipes at campus vending machines
  • All pay-for-print card swipes at printing stations, copiers, and laundry (does not include Xerox printer card swipes)

During this time, the Wright1 Card office in 055 Student Union will also be closed.

For questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Office 365 Email Update

Friday, April 29, 2016

Microsoft recently made updates to email functionality through the Outlook Web App (OWA), accessible at http://outlook.wright.edu. If you have further questions about this information, please contact the CaTS Help Desk at (937) 775-4827.

Reply All Default

The default setting to respond to emails has been changed from 'Reply' to 'Reply All'. To change this option back to 'Reply', follow the steps below:

  1. Login to http://outlook.wright.edu with your Office 365 username and password.
  2. Click the gear icon in the upper right corner of the page.
  3. Select Mail at the bottom under 'My app settings'.
  4. Click the drop down arrow on the Automatic Processing section.
  5. Select Reply Settings and choose Reply.
  6. Click Save.

"Send" and "Discard" Options

All 'New' and 'Reply' email messages now have Send and Discard options located at the bottom of the message. See the screenshot below.


Changes to "Settings" Options

The Settings option has changed from a drop-down list to a sidebar format. See the screenshot below.

Clutter Settings

Friday, April 29, 2016

What is Clutter?

Clutter is an email sorting tool available to all Wright State Office 365 users. Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later. You can proactively train Clutter by marking items as Clutter or simply move the items to the Clutter folder. You control Clutter from the Outlook Web App (OWA) options menu. If you find items in your Clutter folder that shouldn’t be there, train Clutter by moving the message back to your inbox. 

Checking Your Clutter Folder

  1. Log in to WINGS (http://wings.wright.edu) with your campus username and password.
  2. Click the Email/Calendar button in the top right corner. This will automatically log you in to Office 365.
  3. On the left-hand side of your email, select the Clutter folder.

Turning Off Your Clutter Folder

  1. Log in to WINGS (http://wings.wright.edu) with your campus username and password.
  2. Click the Email/Calendar button in the top right corner. This will automatically log you in to Office 365.
  3. Click on the gear icon in the upper right-hand corner.
  4. Select Mail at the bottom.
  5. Select Clutter under Automatic Processing.
  6. Deselect Separate items identified as clutter.
  7. Select Save.

Note: To turn Clutter back on, follow steps 1 - 5, then select "Separate items identified as clutter" and click "Save"

Wright.edu Web Updates

Friday, April 29, 2016

On Friday, April 29, an update to the wright.edu homepage was made. 

  • The A-Z search filter is no longer in the top header; it can now be found in the footer of all wright.edu websites, or under 'Directories' in the top menu bar:

  • The admissions section has also been updated and now looks like the picture below:

If you have any questions, call the Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Verifying Your Connection to the Wright State Domain

Friday, April 22, 2016

Below are instructions to verify your workstation is connected to the Wright State domain. 
Note: Windows PCs are the only operating systems able to connect to the domain.

  1. Open the 'Start' menu on your computer and select 'Computer'
  2. In the bottom left-hand corner of your 'Computer' screen, the domain you are connected to will be listed. If you are on the university's domain, 'Domain: wright.edu' will be listed. 

If you have any questions confirming you are connected to the Wright State domain, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Enhancements to University's Email Spam Service

Tuesday, April 19, 2016

Beginning Thursday, April 21, CaTS will be using Proofpoint's Targeted Attack Protection (TAP) service to help protect against specific threats that are distributed via email, including phishing and targeted attacks. These threats originate from malicious web sites which are triggered when users click on links in an email.

When a link in an email is clicked, TAP scans that URL. If the link is safe, the user will be taken to the original website. If the link is malicious, the user will see a page in the browser letting them know the site has been blocked.

TAP is being implemented as an enhancement to our existing spam filtering service. For more information about TAP, visit https://www.wright.edu/information-technology/security/targeted-attack-p....

For further questions about TAP, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
 

Alternative Media Printing for Xerox Printers

Wednesday, April 13, 2016

Wright State Xerox printers allow you to print on multiple paper types, such as letterhead, envelopes, labels, and more. This guide gives instructions on this process. If you need further assistance, contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

There are two ways to print to alternative media using Xerox printers.

Method #1: Secure Print Option (Recommended)

Method #2: Direct Print Option


Method #1: Secure Print Option (Recommended)

Note: This method uses the Secure Print option when printing your document. This is the preferred method as it does not interfere with other print jobs.

  1. With your document open, select the Print function. This is usually located under the File menu in most applications.
  2. Select the WSU_SECURE_PRINT_AD or WSU_SECURE_PRINT_NON_AD printer. If this option isn't available to you, visit the Secure Print website for installation instructions.
    secure-print-1.png
  3. Select the Printer Properties button (usually located directly under the selected printer).
  4. Under the Paper section, click on the drop-down arrow to the right.
  5. Choose the paper size and type you want to print to (this example shows Letterhead).
    secure-print-2.png
  6. Click OK.
  7. Click Print. Enter your campus username and password if prompted.
    Note: Your print job has now been sent to the secure print queue, but won't print until you release the job by swiping your Wright1 Card or logging in to the printer.
  8. Go to the printer, but wait to swipe your Wright1 Card or log in.
  9. Open a printer tray and insert your desired media (letterhead, labels, etc.)
  10. Once you close the tray, options will appear on the printer screen, asking you to confirm what type of media you placed in the tray.
  11. Using the options at the bottom, select the size and type of the media you inserted. You must match this to the same setting you used earlier in steps 3-5.
  12. Tap the Confirm button in the top right.
  13. Swipe your Wright1 card, tap on the name of your print job, and then tap Print.
  14. Once your print job is complete, open the tray and replace the original media (usually plain printer paper).
  15. IMPORTANT: Once you close the tray, please follow steps 10-12 again to set the printer back to original settings. Failing to do this will stop further print jobs to this tray.

Method #2: Direct Print

Note: This method uses the Direct Print option, which will send your print job to your selected printer immediately. The drawback to this method is that the printer becomes unusable by anyone else until you have printed your document on the selected media. Printing with Method #1 above is recommended in order to avoid this situation.

  1. With your document open, select the Print function. This is usually located under the File menu in most applications.
  2. Select the printer you want to print to. If no printer is installed, visit the Direct Print website for installation instructions.

    secure-print-3.png
  3. Select the Printer Properties button (usually located directly under the selected printer).
  4. Under the Paper section, click on the drop-down arrow to the right.
  5. Choose the paper size and type you want to print to (this example shows Letterhead).
    secure-print-2.png
  6. Click OK.
  7. Click Print. Enter your campus username and password if prompted.
    Note: Your print job has now been sent directly to the printer and is awaiting the selected media type.
  8. Go to the printer. On the top left of the printer screen you should see a note that says "One or more queued jobs need resources."
    1. Reminder: At this point, no one else can print because the printer is waiting for you to insert your media and change the appropriate settings.
  9. Open a printer tray and insert your desired media (letterhead, labels, etc.)
  10. Once you close the tray, options will appear on the printer screen, asking you to confirm what type of media you placed in the tray.
  11. Using the options at the bottom, select the size and type of the media you inserted. You must match this to the same setting you used earlier in steps 3-5.
  12. Tap the Confirm button in the top right. Your job will now print.
  13. Once your print job is complete, open the tray and replace the original media (usually plain printer paper).
  14. IMPORTANT: Once you close the tray, please follow steps 10-12 again to set the printer back to original settings. Failing to do this will stop further print jobs to this tray.

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