Presented by Classified and Unclassified Staff Councils
Sponsored by Organizational Development and Learning
“Building A Better U”
Tuesday, December 01, 2009
Session Summaries
Help me to Understand Your Culture
8:45am – 10am and 1pm – 2:15pm ,
E163 SU
Dr. Jeanne Ballantine
This session will attempt to address just a few of the culture differences our international students face every day. Join Dr. Jeanne Ballantine and discover experiences some of our students have had with American systems and Wright State. The panel of students will share stories, comments and address topics of interest during this session.
Can Technology Change the Face of Aging in Place?
10:15am – 11:30am and 2:30pm
- 3:45pm , E163 SU
Dr. Larry Lawhorne
Are you worried about an aging parent? Join Dr. Larry Lawhorne
and discover the most common conditions that keep older adults from being
able to remain safely at home … conditions that keep them from aging in
place. There are alternatives to aging in place, such as continuing care
retirement communities, assisted living, and nursing homes. You will be
given the opportunity to critique new models of care that can facilitate
aging in place, such as naturally occurring retirement communities, smart
houses and wearable sensors.
Leadership is EVERYONE'S Business
10:15am – 11:30am and 1pm – 2:15pm,
E156 SU
Dr Scott Graham
Why is it that most people feel "leadership" is some magical quality reserved for the chosen few at the top of an organizational chart? Could it be we think of Leader as a Position vs. a Role. In my long and diverse careers in leading, and helping others learn about leading, nothing could be further from the truth. Leadership is EVERYONE'S business. In this intensive, interactive (and yes, fun) burst of learning, we'll all have a chance to touch and feel and discuss leadership and why you should care how to "do leadership". Come ready to learn, share ideas, be open to new thoughts, and have some specific takeaways - so you can better lead, from wherever you are.
Ethical Behavior: It’s Your
Choice
8:45am – 10am and 2:30pm – 3:45pm ,
E156 SU
Albert Bondurant
It’s Your Choice…
•You could turn in an Expense Report that exaggerates your actual expenses.
•You could submit a timesheet with additional hours – which you didn’t work this pay period.
•You’re a supervisor with confidential information and you could share it with others. What would you do? What keeps us from being unethical? What makes us ‘cross the line’ into unethical behavior? Attend this session and get a glimpse into an upcoming program within the Compliance Training Series from Organizational Development and Learning.
Building Healthy Relationships in the Workplace
10:15am – 11:30am and 1pm – 2:15pm,
E157 SU
Shannon Krall, M.Ed., PCC
In this session you will learn techniques you can use to build productive and positive relationships at work in order to reduce individual stress and improve team results. Included will be a review of the 10 Principles of Positive Co-Worker Relationships and Five Tips for Conflict Resolution.
Exceptional Client CARE/Professional
Telephone Etiquette
8:45am – 10am and 2:30pm – 3:45pm ,
E157 SU
Sandra
Kennedy
Okay, so you’ve identified your department and given them your name…now they’re mad at you for something you did not do…help! In this session learn the basic rules of how to Open and Close a telephone conversation with poise and care. Learn the EAR method and practice the do’s and don’ts of professional telephone etiquette. Get additional tips on: defusing angry callers and turning difficult conversations into problem-solving opportunities. Join Sandi and learn how to professionally greet, show respect, listen, clarify, summarize, reassure and close a conversation (on the phone or face-to-face).
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